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New granite counter top question

Old 12-10-2008, 12:56 PM
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Default New granite counter top question

I just had a new granite counter top installed. Before I go any further with my question, yes, I know it is stone and not perfect.With that said, is it "normal" to have a fissure that is flaking stone? I don't really know how to describe it but it's about 18" long and feels like the opposite of a scar if you can imagine that.



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Old 12-10-2008, 12:57 PM
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Default Re: New granite counter top question

no
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Old 12-10-2008, 01:01 PM
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Default RE: New granite counter top question

Can't figure out what you're describing. By "flaking stone" do you mean some of it is flaking off the slab? Can you feel the fissure like a crack? Those are not normal. Did you have a chance to inspect the slab first?
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Old 12-10-2008, 01:03 PM
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Default Re: New granite counter top question

I would think, no, it's not normal. I also installed a granite countertop on my kitchen and it's completely smooth... I understand that that's the way is supposed to be completely smooth....that's why they polish it.
In my opinion it shouldn't have any texture.

Did the guys or company that cut it for you told you anything about imperfections, or price being lower due to problems on the stone???

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Old 12-10-2008, 01:12 PM
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Default RE: New granite counter top question

WEAKFISH - 12/10/2008 4:01 PM Can't figure out what you're describing. By "flaking stone" do you mean some of it is flaking off the slab? Can you feel the fissure like a crack? Those are not normal. Did you have a chance to inspect the slab first?
If I were to roll a marble across it slowlyit would stop and sit in the crevice. I chose the slab in the yard of the company, as far as inspecting it, I did not notice any flaw like this. As we use the kitchen more and more (we just finished the renov) I am noticing slight pockholes here and there too, maybe the size of a pinhead and shallow.

emudryj - 12/10/2008 4:03 PM I would think, no, it's not normal. I also installed a granite countertop on my kitchen and it's completely smooth... I understand that that's the way is supposed to be completely smooth....that's why they polish it. In my opinion it shouldn't have any texture. Did the guys or company that cut it for you told you anything about imperfections, or price being lower due to problems on the stone???
Nothing mentioned about imperfections but my brother for example has had granite for about 5 years now and has not this issue, although he thinks the small pockholes might be normal. I did not think it could be completely smooth.
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Old 12-10-2008, 01:24 PM
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Default Re: New granite counter top question

I'd be inclined to contact the dealer/fabricator and let him know you're not at all satisfied with the granite. Tiny "pockmarks" are somewhat common, but only ones that are extremely shallow and small diameter. The granite we had installed has only one area where you can feel a very slight difference, and that's where two pieces were epoxied together to form an L shaped counter. There definitely should not be any faults that would stop a marble as you described. You might have a few different options: (1) total replacement; (2) possible professional repair using color-matched epoxy; (3) a fair negotiated partial refund of your cost. Read your contract fully before trying to negotiate with the dealer/fabricator.

Good luck!
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Old 12-10-2008, 01:32 PM
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Default Re: New granite counter top question

I agree with Opus. A good fabricator can probably fill that vein with a color matched epoxy. The top should be smooth to the touch. That's a strong vein. Personally, I like that strong veining, but the industry considers it a flaw.
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Old 12-10-2008, 02:12 PM
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Default Re: New granite counter top question

I just faxed the approval for my template back a few mins ago. My counters are coming Tuesday. I have to go back to the granite shop one more time for layout. That is where they take a full size template and actualy lay it out on the slab before they cut and mill my tops to see how the grain lays out. They actuall refer to the slab by almost like a serial # so they don't switch to a lower grade slab.
Did your granite shop give you a chance to participate in the layout? Did you have to sign off on the steps?
If not I would be highly motivated to bust some cans that they slapped you up with a bad slab of granite.
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Old 12-10-2008, 04:07 PM
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starmonk - 12/10/2008 5:12 PM I just faxed the approval for my template back a few mins ago. My counters are coming Tuesday. I have to go back to the granite shop one more time for layout. That is where they take a full size template and actualy lay it out on the slab before they cut and mill my tops to see how the grain lays out. They actuall refer to the slab by almost like a serial # so they don't switch to a lower grade slab. Did your granite shop give you a chance to participate in the layout? Did you have to sign off on the steps? If not I would be highly motivated to bust some cans that they slapped you up with a bad slab of granite.


My wife and I picked it out from the supply in the yard, then they came to make the template, then the came to install. I was not in on the cut and mill.

We are awaiting the return call to come out and inspect the problem. After looking at it again when I got home I think I might have exaggerated the size slightly in deepness, although I'm still concerned that it could crack along the line. I am concerend that it is in what will be the most used section of the counter, between the sink and range. Adding to that, I also have concerns about putting hot and frozen items in that spot as well as getting it wet from the sink.

Link to some pics: http://picasaweb.google.com/AHSPRITE68/121008#
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Old 12-10-2008, 04:34 PM
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Default Re: New granite counter top question

The stone you chose looks like its a heavily weathered metamorphic rock. The weathering process gives it the subtle brown color. Seems like that would make it pretty difficult to work with as a slab. It also looks like the crack is due to a quartz vein or something. I don't think they should have used that part of the slab for a countertop. I would demand it be replaced as that crack and flaking will probably only get worse. I wouldn't let them get away with just sealing it with something.

$0.02


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Old 12-10-2008, 04:35 PM
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That's just plain ugly(the crack, that is)....I can't believe that left their shop in that condition, much less got installed.
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Old 12-10-2008, 05:10 PM
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The entire slab should be perfectly smooth with no exceptions. I'd send it back and demand they get it right. I sent mine back 2 times until they got it right and I was miserable for 12 months until they stepped up to the plate and now I could not be happier.
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Old 12-11-2008, 05:50 AM
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Default Re: New granite counter top question

Beleive it or not, the granite with the veining and fissure's are the most expensive, at least in my neck of the woods (VA) This is because they are much more difficult to handle and install for obvious reason's. Basically, you chose a piece of rock with a bunch of cracks in it. One of two things happened. the stone was mishandled and broke , which they do occassionally, or it was just a bad piece from the start. Although some say it should be completely smooth this is not always true as there are always slight imperfections the size of needle heads. 99.5% smooth. However, under no circumstance should there be any flaking. I'm guessing it broke and they repaired it, which they can do, but a piece flaked out when it broke. As far as getting it fixed, the louder you squeal the more oil they will have to use.
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Old 12-11-2008, 06:00 AM
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Default Re: New granite counter top question

Frustrating I am sure. Easily remedied with epoxy, you will never see it, or feel it. I have done hunderes of kitchens in granite, and this occurrence is normal. Hqave them come out, sand and epoky any areas. SOP, but typically done at the fabricators shop.
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Old 12-11-2008, 06:23 AM
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Default Re: New granite counter top question

Open seams or veins in a finished product is unexceptable. Lay a straight edge
perpendicular across vein, if it's not perfectly flat in all area's, it was damaged during the the installation. If it was'nt damaged during installation, that slab was junk to begin with. Either way the slab should be replaced. If they replace it with
another slab, demand to inspect it prior to fabrication. Run the palm of your hand
across the entire surface of the slab and note any texture deviation from smooth
and ask the fabricator how and if they plan to address any pits, seams, cracks or
open veins prior to the finished product being delivered and installed.
As for repairing it on site, polishing granite is a 9 step process and I've seen very few
people that can do what I would consider an exceptable job.
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Old 12-11-2008, 06:28 AM
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Dsaltydog - 12/11/2008 9:00 AM Frustrating I am sure. Easily remedied with epoxy, you will never see it, or feel it. I have done hunderes of kitchens in granite, and this occurrence is normal. Hqave them come out, sand and epoky any areas. SOP, but typically done at the fabricators shop.


Do these veins typically run through the entire thickness? In other words, it is visible from the top but does it go through to the bottom?Is a heavy vein like this more susceptible to cracking or am I being paranoid? Thanks.
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Old 12-11-2008, 06:40 AM
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Default Re: New granite counter top question

I'm by no means an expert but after looking at your pictures it looks like they already tried filling the crack with epoxy and did a bad job. You have 2 options:

1. Have them replace the granite
2. Have them refill the crack. They can do a good job getting it smooth but it will be your call as to whether or not it's acceptable. Bottom line is they should not have installed it looking the way it does. The way it is is not acceptable under any circumstances.

I don't think you can see a vein from the underside because the underside is not polished and you will not be able to see much of anything.
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Old 12-11-2008, 06:43 AM
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Just don't drop anything heavy on that area and you'll be OK. The area will hold bacteria from food prep so clean accordingly. The way I understand you first post you picked this out of seconds or the blemish stack and if that's so just live with it. If you were charged the normal rate for the stone, they should immediately remove and reinstall it. No questions asked.
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Old 12-11-2008, 06:44 AM
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Default Re: New granite counter top question

NJFISH - 12/11/2008 6:28 AM



Dsaltydog - 12/11/2008 9:00 AM Frustrating I am sure. Easily remedied with epoxy, you will never see it, or feel it. I have done hunderes of kitchens in granite, and this occurrence is normal. Hqave them come out, sand and epoky any areas. SOP, but typically done at the fabricators shop.


Do these veins typically run through the entire thickness? In other words, it is visible from the top but does it go through to the bottom? Is a heavy vein like this more susceptible to cracking or am I being paranoid? Thanks.
Yes
Yes
If installed correctly, no unless settling of substrates occur
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Old 12-11-2008, 06:51 AM
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Bugbuster - 12/11/2008 9:43 AM The way I understand you first post you picked this out of seconds or the blemish stack and if that's so just live with it.
Not so. I picked from all oftheir stock, nothing marked subpar or imperfect. Never was I told or suspected it to be of any lesser quality than any other piece on their lot.
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