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Some time it Pays to Open Your Mouth

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Some time it Pays to Open Your Mouth

Old 05-31-2007, 08:47 PM
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Default Some time it Pays to Open Your Mouth

I have a 1999 Honda Accord, I also have a 2007 Accord and in the past have had a Honda Pilot.

My wife is driving the new car so I am in the 1999 - It has 107K miles on it and drives like the day it came out of the factory. Neglect on the outside has caused the looks to be not so great but that is my own fault. Mechanically the car has been maintained exactly per the manual. Never had a problem except a bad O2 sensor at 103K. Replaced the timing chain and water pump at 90K. 3 weeks ago it starts not running right. the transmission is statying too long in first gear and when I stop I feel a "bump" right before it stops. make an appointment and bribg it in to the dealer where I have purchased 2 of the 3. Their service does not cost me any more than a local guy.

I get the call later that day. The tranny is shot. I am floored, these cars run forever, my cousin has one with over 300k miles on it. Thet tell me 2700+ - I say forget it, I'll either put a rebuild in or sell as is. As the day goes on I get angrier and anGrier - this should not be happening to this car.

I caLL Honda Customer Service, I speak with a very pleasant young lady and advise that I am not happy. She reminds me that the car is out of warranty, and then - reading from a script asks "What would you like Honda to for this situation, what are you expecting?"

I answer that I really don't know, that I feel that their cars have too good a reputation for this to have happened to a well maintained car at 107K. I point out I have owned 3 Hondas and have them all serviced by the book, that I wouldlike some gesture on their part, not really expecting anything, but want the matter looked into. They ask what dealer and who the service tech I spoke with was. The girl then tells me I will get a call from a customer specialist within two days. This is two days before Memorial Day weekend. I pick up the car and I am still driving it every day. I say if it blows completely - so what - I need a new one anyway.

Today I get a call from the service tech at the dealer (I had never received a call from Honda - but was too busy at work to follow up). The man tells me that Honda Corporate called them and asked for my service history, and then advise him that they will replace my transmission free of charge!!!!

Brand new parts and labor - 0 out of pocket cost to me. Needless to say I was impressed. I am still puzzled by why it happened in the first place, but I sure did not expect this. Now that is customer service!
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Old 05-31-2007, 09:13 PM
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Default RE: Some time it Pays to Open Your Mouth

I had 3 in my 2000 Accord, there was some sort of manufacturing defect with the transmission, it took three to get the updated model, you should be fine with the replacement, keep up on the tranny service or they won't help you out. I recieved a letter from Honda stating they were extending the warranty on the transmission to 100k after we had replaced the second transmission.
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Old 05-31-2007, 09:16 PM
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Wow, I guess it pays to complain in a civilized manner. It's good to see a company stand behind their products, maybe the American auto companies could learn a thing or two from the Japanese.
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Old 05-31-2007, 09:23 PM
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Default Re: Some time it Pays to Open Your Mouth

ive also had 3 hondas including my current civic......have to say they have been virtually bullet proof.....but no one (or car company) bats 1000....at least they stood behind their name and product.....good for them.....good for you
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Old 05-31-2007, 09:35 PM
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Default RE: Some time it Pays to Open Your Mouth

If there is, in fact, a problem with transmissions in 99 models they should have owned up to it. I'm not particularly impressed.

I bought a 2004 Ford Explorer and had a problem with my transmission early on. It would clunk in and out of gear. I went online to see if anybody else had the same problem. I found out that there was a problem with transmissions that year....something about them putting in the wrong transmission fluid in the factory. A recall notice was sent out but I had moved and did not receive my notice. Even armed with this information, they made it seem like they were doing me a favor by repairing my transmission.
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Old 05-31-2007, 09:40 PM
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Default Re: Some time it Pays to Open Your Mouth

I too have had three for the Misses, 2 Accords and now a Civic. The 98 that I traded in just after Christmas was starting to show signs of tranny problems (approx 180k miles), that was in part why I traded it in.

Yah got'ta love great service and that was GREAT service.....good for you!
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Old 06-01-2007, 12:23 AM
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I’m impressed, Honda deserves a huge gold star for service above and beyond the call of duty.



Ray, Tennessee 2180DLX Carolina Skiff 90HP Honda
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Old 06-01-2007, 12:42 AM
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And ya wonder why there is a Honda BF225 on the back of my boat.

I took it in for service at a dealer in Lewisville Tx. Jerry Whittle Boats [ bought my package in Claif. ] Bulliton49 it came home with a new mid cowling, the Honda Tech. didn't like it and replaced it Per Honda and they thanked ME for the bussiness.

They , Honda, stand behind, infront and all around there products.

Honda don't need no stinking infomercial. Heck my Honda push mower is 22years old and still starts on the first pull.



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Old 06-01-2007, 12:49 AM
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The more I think about it, the more amazed I am. I checked the recall history - nothing related to the transmission. When I called, it was really just to vent, when she asked what I expected, I was taken back and just said some help and some acknowledgement to a customer who has a problem he should not be having. Thought that maybe an outside chance to pay a portion of the repair, maybe the part and I would pay the labor. I never expected this. Even if they offered something I probably would bot have taken it, because I probably would have looked for a used or maybe rebuilt tranny, I was looking to sink as little $ as possible and get something else in a few months - despite the price of fuel. I miss my SUV, and would love a used diesel Excursion.

Now I may just have to get the sucker painted. What is more shocking is that I actually had some good luck come my way. My hat is off to them.
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Old 06-01-2007, 12:52 AM
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Don't forget the THANK YOU to your dealer and Honda Motors.

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Old 06-01-2007, 02:35 AM
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thats more than I can say for dodge. Owned three dodge trucks in 10 years and they crappped on me when I called corprate. Thats good to hear they took care of you.
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Old 06-01-2007, 05:16 AM
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makosteve66 - 5/31/2007 7:47 PM. . .As the day goes on I get angrier and anGrier - this should not be happening to this car.
What's this I'm reading? makosteve66 not happy with something he paid money for? You blasted me for being unhappy with an issue about thehouse I'm having built, yet it's alright for you to be dissatissfied about a problem with your car. What the heck, I guess only your problems matter and no one else's. They got aword that describes people like you makosteve66.
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Old 06-01-2007, 07:26 AM
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I had 2 tranny's replaced in my 02 Acura 3.2TL. I don't think the actually issued a recall on the tranny's. They just extended everyone's tranny warranty to 100K.
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Old 06-01-2007, 09:38 AM
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Default RE: Some time it Pays to Open Your Mouth

Brad1 - 6/1/2007 5:16 AM



makosteve66 - 5/31/2007 7:47 PM . . . As the day goes on I get angrier and anGrier - this should not be happening to this car.
What's this I'm reading? makosteve66 not happy with something he paid money for? You blasted me for being unhappy with an issue about the house I'm having built, yet it's alright for you to be dissatissfied about a problem with your car. What the heck, I guess only your problems matter and no one else's. They got a word that describes people like you makosteve66.
heh..read what he has to say about a PC that he states "he should have walked away from". I think he says something about a class action suit in that one.
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Old 06-01-2007, 03:51 PM
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Welder is absolutely correct.....Send Honda corp. and your dealer a nice thank you letter and include copies of your post here. Just might help the next guy/gal.



Ray, Tennessee 2180DLX Carolina Skiff 90HP Honda
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Old 06-01-2007, 05:05 PM
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Here's another fine example of customer service well above and beyond the call of duty.
GM just replaced the cylinder head in our 2004 XUV free gratis, and with 60K on the old bucket. That's a 4K repair job for zip.
And the whole process was initiated by our friendly GM service department, when they detected a problem with the engine we weren't even aware of, while they had the car in for its normal 60K servicing.
Guess where I'm going to buy our next car.
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Old 06-02-2007, 06:06 AM
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Hondas are good cars.....but Kia and Hyundai are closing the gap fast. Considering the quality, reliability, good looks, better warranty, and the money you'll save, it makes no sense to spend several thousand more on a Honda.
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Old 06-04-2007, 12:12 AM
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Brad1 - 6/1/2007 5:16 AM



makosteve66 - 5/31/2007 7:47 PM . . . As the day goes on I get angrier and anGrier - this should not be happening to this car.
What's this I'm reading? makosteve66 not happy with something he paid money for? You blasted me for being unhappy with an issue about the house I'm having built, yet it's alright for you to be dissatissfied about a problem with your car. What the heck, I guess only your problems matter and no one else's. They got a word that describes people like you makosteve66.
there is a word for people like you too, but decorum prevents me from mentioning it here. I never said that there was something wrong with being upset with something about the house you were having built. I said there was something wrong with the way you waned to handle it with the GC. Trying to play games about what you knew was wrong rather than work with the guy and tell him and then voice your concerns in a rational, intelligent, professional manner.

I did not take my car in to Honda and say something is wrong with it, see if you can figure out what it is. I brought my car in after I noticed a problem with the way it it was shifting. I brought it in to the dealer I bought 2 cars from and used for service on 3. When the problem was diagnosed I was upet - yes I was downright angry that a car that has a repuation in the industry for reliability would have such a major problem develop through - what I believe to be no fault of my own, and one that should not happen, but I did realize that sometimes they do happen. It was the dealer service technician who suggested that I call Honda and complain. At first I thought what good would it do me? and did not bother, but as the day wore on and I was calling people I know in the industry trying to price out putting a new, used, or rebuilt tranny in the car and everyone I spoke to said they have not heard of a tranny blowing that soon in a non-neglected vehicle from Honda, that I decdided I was going to make the call and be heard.

I never had any expectaions that they would be so generous. In fact I had no expectations at all, other than possible a return phone call telling me that there was nothing they could do, and when asked by the Customer Service Rep what I expected as an outcome, all I said is that I honestly did not know, but I felt that I should voice my dissatisfaction and see if the company would do something to help a loyal customer and stand behind their product.

I am still amazed at their response, and shared it with evreyone on the board. This was not done out of vanity, but as an example that might help others. That sometimes you get results when you open your mouth. I opened my mouth and did so in a calm, logical, professional manner and the company stood up to the plate, They should be commended as they went far and above the call of duty. A previous poster mentions that I should not forget to thank my dealer and the company. Already done. I was at the dealer on Friday afternoon to express my gratitude in person and to set up the repairs. Also being done when the car goes in for the transmission. will be the replacement of 3 worn motor mounts. 2 of them have to be removed anyway to do the tranny so they are not charging labor on those 2. This was pointed out to me by the service manager and again thanked by me. Another honest, classy, stand-up move on their part. The third mount I am paying the labor on. I am also having the car tuned up and platinum plugs replaced to the tune of several hundred dollars.

For you to make the statement that that I only care about my problems is asinine. I cared about your problem. After your original post about the sheet rocked over outlet box, I read through 2 pages of people who were also concerned about your problem, offer advice that your were handling it in the wrong manner. yet you already had your mind made up that you were going to tell them that there was a problem, but not where, feeleing that making them "sweat" about it, would cause them to be more thorough in trying to find the problem and in turn perhaps find moreproblems. It was reminiscent of the obnoxious kid in nursery school. The one who runs around all day telling other kids and the teacher;

"I know something you don't know, I know something you don't know!, nannynanny poo-poo"

It was after you refused two pages of people trying to help you and your continuing to be closed minded and stubborn that I went off on my tirade against your actions. Yes, my attack was harsh and for that I am sorry, but I still stand behind the message that I, along with numerous others, thought you were making a mountain out of mole hill and were then tryng to fix the problem in what I still believe to be the wrong way.

If you truly want to parallel my problem to yours, then maybe you should have calmly and professionally, pointed out the problem by showing him the covered outlet box. Then go on to state that you a were concerned that if there was one instance of this, than perhaps there were others and you were upset by this possibility, and then you should have calmly suggested that he walk through the entire house with you, room by room and show you the location of each and every box, switch etc, in order to put your concerns at ease. In my opinion this would have been far more productive then playing juvenile games.

I care about other peoples problems, enough so that I will go out of my way to help complete strangers, many of whom, are on this board, and I have had the pleasure and good fortune to meet and some of whom I consider myself very lucky to be able to call them friends.

Let me ask you a question, Brad1, are you seeking out my posts hoping to catch me in a mistake, or contradiction of one of my previous posts? If so, you will probably be successful, as I, in no means consider myself perfect, far from it. However I do consider myself a fairly knowlegeable boater - which is what this site is about - though this happens to be the non-boating secrio, and I will continue to post whn I feel it is helpful. I also will post and feel strongly in my position, because I can just as stubborn and pigheaded as the next guy. Will I be wrong at times? Of course, and will I admit when I make a mistake?- yes I will. If this is indeed to be your goal - to shadow me on this site and point out my perceived iconsistencies, then have at it. It seems that you are fond of adolescent, often chilidish behavior and I would expect no less from you. I hate to tell you man, but there is no time machine to step into and return to the playground of nursery school, its time to move on. Good luck with the house.

And to Honda on a job well done and way to stand behind your product. You have suprised me and restored my faith in the corporate world which all too often fogets the most important thing, the customer.
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Old 06-04-2007, 12:14 AM
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Default RE: Some time it Pays to Open Your Mouth

Joe - 6/1/2007 9:38 AM

Brad1 - 6/1/2007 5:16 AM



makosteve66 - 5/31/2007 7:47 PM . . . As the day goes on I get angrier and anGrier - this should not be happening to this car.
What's this I'm reading? makosteve66 not happy with something he paid money for? You blasted me for being unhappy with an issue about the house I'm having built, yet it's alright for you to be dissatissfied about a problem with your car. What the heck, I guess only your problems matter and no one else's. They got a word that describes people like you makosteve66.
heh..read what he has to say about a PC that he states "he should have walked away from". I think he says something about a class action suit in that one.
As I pointed out - I am not afraid to admit when I make a mistake. as far as the class- action suit part - don't take my quote out of context just to stir the Sh!t
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Old 06-04-2007, 09:41 AM
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I had a genset problem way back when with an Onan...a 10 year old unit. I made my case and offered to pay the labor if they provided the parts.....4 days later my Onan dealer called and said he had a big box of parts for us and when coud he install them.

I have always used Onan and always will. They stand by their stuff and I wrote them a testimonial to that effect. We need to support good companies like these.
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