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A fun idea

Old 05-12-2007, 10:20 PM
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Default A fun idea

When you decide on a restaurant to eat at and you receive poor service.....


What are yer favorite things to do??



Tonight, I received bad service and I had to speak to the manager. We discussed it and she ended up taking off 1 meal and 1 appetizer. Who knew that 4 could eat at a decent place for $50.


Many of you are wondering what could have pi$$ed me off? My beer was empty and it took her TOO long (10 mins) to bring my refill.






Discuss
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Old 05-13-2007, 12:00 AM
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Default Re: A fun idea

TH: You are an institution!
Bottoms up....................
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Old 05-13-2007, 12:44 AM
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Default Re: A fun idea

After watching the movie WAITING.... I don't think I will be complaining about anything in a restaurant again....


untill I am done eating and its time to go, and its not a place I frequent allot. then complain away at the end..


bill
childish movie in the spirit of clerks.. but was funny for a few laughs.
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Old 05-13-2007, 08:52 AM
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TH, ya did the right thing! We have had that happen to us too. I can sometimes understand if it is busy and you can clearly see that the waitstaff is running around getting everyone what they need. Sometimes they are caught short handed... But I have also seen it when you can be the only one in the place and instead of the waitstaff being there to help you, they choose to hide in the back, smoking a cig. and leafing thru a magazine, while your coffee cup is empty...not good....I have and would leave little/no tip and also tell the mgmt!
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Old 05-13-2007, 08:53 AM
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TH, ya did the right thing! We have had that happen to us too. I can sometimes understand if it is busy and you can clearly see that the waitstaff is running around getting everyone what they need. Sometimes they are caught short handed... But I have also seen it when you can be the only one in the place and instead of the waitstaff being there to help you, they choose to hide in the back, smoking a cig. and leafing thru a magazine, while your coffee cup is empty...not good....I have and would leave little/no tip and also tell the mgmt!
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Old 05-13-2007, 10:58 AM
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Default Re: A fun idea

My favorite dumb thing to privately complain about is when a waitperson comes by your table and your glass is empty and your dinner plate is not. "Would you like another drink sir?". Nah, I'll just sit here and try to choke down my food with nothing more to drink, but thanks for asking!!!

My latest run in with a waitress came on Marco Island where some friends and I went for dinner at a waterfront restaurant. It is a very casual place my buddy frequents as he keeps his boat near there.

We had a waitress who huffed and puffed and disappeared more than she appeared. After finally bringing our meals, she came back a few minutes later and stood behind me while yelling at my buddy across the table, "Sir, would you please lower your voice!!!".

My buddy got himself offended and a little embarassed and asked for some to go boxes and left with his wife and children. I told him I'd take care of the check and meet up with him later. I left a $5 and some odd cent tip on about a $200 tab I paid with a credit card, and I headed out the door with another friend who had accompanied us on a fishing trip that day.

After walking out of the restaurant and into the parking lot, the waitress came out mad as hell along with some guy! She said, "you have to be kidding with this $5 tip!!!". Then she mentioned having "put up" with us. I very politely told her that she had been rude and had offended my friend. At a minimum, she should have had the decency to whisper into his ear if there were a problem, and the smarter thing to do would have been to have her manager do it.

What did this woman think was going to happen? Did she think I would add to her tip with that tirade? I seriously considered asking her for the credit card receipt after saying, "Oh, let me fix that for you." Then I would have drawn a line through the $5 tip and re-totalled the ticket! If it were not for the fact my buddy frequents that place regularly, I would have done exactly that!

LOL I think the guy who was with me (who I had just met that day) was scared for his life!

I wasn't skeered, she wasn't that much bigger than me!
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Old 05-13-2007, 10:23 PM
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Freebird, you were nicer than I would have been!
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Old 05-13-2007, 10:25 PM
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TH: definitely the right thing to do. I really hate feeling like waitstaff thinki it is my job to stand up and flag them down and beg for a refill of anything. Poor service in a restaurant these days is just unacceptable -- too many people out there who really want to work for a living!
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Old 05-13-2007, 11:01 PM
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Heel, I feel your pain, I own 2 pizza shops and it is increasingly harder and harder to find help that even remotely give a sh!t, it has been a problem for quite awhile. Kids dont have any work ethic or pride in what they do. All they are worried about is W.I.I.F.M. (whats in it for me). All they want to do is talk or text message on their phone and get paid far be it they actually do a little work or care about anything.
Enough of my rant, and as resturant owner I apologize for your your poor dining experience.

Lee
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Old 05-14-2007, 12:53 AM
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Default Re: A fun idea

You know, reading this definitely brings back a lot of memories of poor customer service at restaurants.

However, I do have to give props to the Mellow Mushroom in Foley, AL. I ordered a calzone there, and so did my buddy. The waitress comes up and profusely aplogizes because mine was burnt in the oven while my bud's was not, yada yada. The manager then comes up later (after my whole 5 or 10 minute wait for mine) and insists that my meal will be on the house due to that fact. I honestly would have been glad to pay with all the honesty they gave me, but it was about time that a restaurant was up front with me and was willing to help in any way. Although, I was glad I only bought the beer I ordered

Domino, do you run that shop on Cottage Hill in Mobile? I live right near there and have ordered in the past.
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Old 05-14-2007, 09:55 AM
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Default RE: A fun idea

I could never wait on tables in a restaurant. Some folks feel that if they pay for a meal, they deserve the waiter/waitresses' undivided attention from the moment they walk in the door until they leave. If they are the only customers in the restaurant, maybe......
Sure, I have been the victim of a crappy wait staff.....the tip(and that is how I voice my displeasure)always reflects that and I don't patronize that establishment again. I have also seen many a customer take it out on an undeserving waiter or waitress. The kitchen screws up the order---it's the wait staff's fault. The kitchen takes too long to prepare the meal--it's the wait staff's fault. The quality of the food is bad--it's the wait staff's fault. The customer who drinks too much and makes an ass of themselves--that's the wait staff's fault, too.
Things like an empty drink glass going unfilled, being seated and waiting 15 minutes for service, not checking on the table after the food has been brought out, not clearing the dishes after the meal, or just plain rudeness are the wait staff's fault.
My point is that sometimes it is not your waiter's or waitress' fault.....try a little empathy sometimes. If you see they are hustling and have 10 other filled tables to wait on, give them a break.
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Old 05-14-2007, 10:49 AM
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Default RE: A fun idea

There is no doubt that the wait staff can catch the brunt of a customer's grief when the management or kitchen is to blame. That's usually not hard to spot, and I for one have no problem discussing things with a manager when some poor overworked waiter or waitress is just overwhelmed because of poor management.

I tip as much on attitude of the wait staff as I do on actual results which I know they may not be in control of. I'm a very easy person to get along with in a restaurant. Just bring me what I order, have it hot when it's supposed to be, and don't forget about me when you drop off the food. Going above and beyond makes me do the same thing when tipping is concerned.

Sometimes I do have to wonder about tipping purely on a percentage deal. It doesn't take any more effort to bring me a steak and lobster than it does to bring me a hamburger.
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Old 05-14-2007, 11:21 AM
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Default Re: A fun idea

My Uncle (may he rest in peace) was a matradee for one of Al Capone's restaurants in Chicago at the time of the now infamous St. Valentine's Day massacre.....the stories he used to tell me about. Either way he taught me how to identify quality service and how to respectfully show my appreciation. He also taught me how identify poor service and where the blame should be placed and how to gracefully deal with it......let's just say I have received free meals in the past where I have left $50 tips!

My favorite expression of unhappiness at Road House type eatery when my beer is empty and the service is terrible is to lay down my glass or bottle on it's side......then I will follow up my tip accordantly.
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Old 05-14-2007, 11:40 AM
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Default Re: A fun idea

Garett - 5/14/2007 11:21 AM

Either way he taught me how to identify quality service and how to respectfully show my appreciation. He also taught me how identify poor service and where the blame should be placed and how to gracefully deal with it......let's just say I have received free meals in the past where I have left $50 tips!
How? Examples?

Anyway, Very common occurance in the boating industry too from marinas to mechanics.

Actually it really happens any and everywhere that requires customer service. When Im eating its reflected in my tip(lack there of) but anywhere else when dealing with CSR or the like try to give them a couple oppotunities to make it up but then if they dont resort to blowing up on them and there manager. I know its not the nicest thing to do and doesnt always work but it makes me feel better and get the point across to them and anyone within range. I follow that up with trying to not use that company again and telling everyone I know about it. Before you jump on me my job requires customer service so i do try to give them an opputunity but will not settle for horrible service, anywhere.
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