Notices

Cell Phone Bill Overcharging

Old 12-31-2020, 09:54 PM
  #1  
Senior Member
Thread Starter
 
Join Date: Aug 2009
Location: CT
Posts: 6,001
Received 3,784 Likes on 1,820 Posts
Default Cell Phone Bill Overcharging

Bought my daughter an IPhone 12 Pro Max for Christmas. Incredibly good deal from Sprint that many others must have taken advantage of because it took a month+ for Sprint to ship it and was only available for a day. Bill for the account posted today with the new device on the account. As anticipated I am being charged the full price for the new phone. The $25.01 monthly credit that is supposed to be applied to my bill is not there. Being familiar with Sprint’s antics, I expect them to pull this $hit and made sure I downloaded the “deal” details when I ordered the phone 6 weeks go. Typical with Sprint all details of the “promotion” no longer available anywhere on the web site or my online account.

Typical hour long frustration on the phone with customer service and it’s fixed (supposedly).

I wouldn’t bother starting a thread on this if it was an isolated incident, but one consistency that I have come to expect from Sprint is that they will over bill you every time you make a change in plan or equipment. Unless you check the bill and MAKE THEM FIX it they will never comply with a change that results in you saving money. I am convinced it goes beyond sloppy business practices and the over billing represents a significant revenue source for the company. I bet for everyone who actually checks their monthly statement there are a dozens of customers on auto pay who just let (insert cell phone provider here) go on over billing for months if not years.

This the second time in 6 months I have caught Sprint playing at this crooked fukcerie.

Check your bills.

Rant over........

Last edited by Mpellet; 12-31-2020 at 10:17 PM.
Old 12-31-2020, 11:30 PM
  #2  
Senior Member
 
Join Date: Jul 2020
Location: SWFL
Posts: 256
Received 154 Likes on 86 Posts
Default

This has been going on since Bell's first call to Watson. At the start of my career in the telecon business in the mid-70's I used to do what is now called 'forensic auditing' of phone bills for large firms, universities and institutions. The deal was that I do all the work upfront and they pay me half of whatever refund I get them from the telco plus half of the savings for the next year. I never, ever failed to find enough overcharges to make it worth my while and often got my clients 5 figure refunds.
You are right. The average person doesn't look at their bill or remember what was agreed to so they get screwed. I have found, to their credit, that in the 6 years we've been with Verizon they've never played any games. I do the same thing in downloading a deal's details because it'll disappear forever once the promo ends.
Old 01-01-2021, 06:19 AM
  #3  
Senior MemberCaptains Club Member
 
Join Date: Jun 2005
Location: Winter Garden, FL/ Tiger, GA/ Ft. Pierce, FL
Posts: 3,109
Received 558 Likes on 301 Posts
Default

I have been a sprint user for WAY to long. They suck. I have wasted hours of my life on the phone with them to have them hang up on me when they get tired of dealing with me.
The only reason I stay is price it’s definitely not there customer service. I would never buy a phone or tablet from those crooks. I would rather pay more and know I’m not gonna get screwed by them again.
I buy all my phones on line usually an eBay store never had a problem.
Old 01-01-2021, 06:26 AM
  #4  
Admirals Club Admiral's Club Member
 
Join Date: Jul 2012
Location: Savannah, GA
Posts: 2,270
Received 1,070 Likes on 665 Posts
Default

I have never once had an incorrect bill with Verizon. Right now it's a flat $45/mo plus tax for unlimited everything on our business account (which only requires an LLC and 4 devices). I'm sure they make mistakes, but out of all the carriers, Verizon followed by ATT seem to be the best.
Old 01-01-2021, 06:39 AM
  #5  
Senior MemberCaptains Club Member
 
Join Date: Jun 2005
Location: Winter Garden, FL/ Tiger, GA/ Ft. Pierce, FL
Posts: 3,109
Received 558 Likes on 301 Posts
Default

I pay 85. Per month. We have 2 IPhones unlimited everything. We have never had an issue with coverage. The only time I have to check my bill is if the dollar amount on auto pay changes.
Old 01-01-2021, 06:45 AM
  #6  
Senior Member
 
Eastport205's Avatar
 
Join Date: Mar 2014
Location: Brick, NJ
Posts: 3,691
Received 1,192 Likes on 631 Posts
Default

I've been with Verizon Wireless from the beginning , THEIR beginning. I always check my bills , I have never been over billed (or under lol)
I've always been happy with their service and their coverage.
Old 01-01-2021, 07:17 AM
  #7  
Admirals Club Admiral's Club Member
 
Join Date: Jun 2010
Location: Brooklyn, NY (Bay Ridge)
Posts: 14,981
Received 709 Likes on 372 Posts
Default

What was the deal?
Old 01-01-2021, 07:32 AM
  #8  
Admirals Club Admiral's Club Member
 
Join Date: Apr 2015
Location: Oak Island NC
Posts: 2,235
Likes: 0
Received 840 Likes on 445 Posts
Default

A couple of years ago, before taking a 2-week trip to France, VZW had a “buy one, get one half off” deal, so I decided to upgrade our old iPhone 6’s to XR’s.

Got on the chat with the rep, and after we were almost done, he tells me the half off happens if you open a new line with new number. As I didn’t want that, he said, “we have a workaround for you. Get the two new phones. Mine would be with the new number. Once they arrive, call customer service and have them switch your number to the new phone, put the new number on the old phone, then cancel it.” Great.

I try to do that and they won’t without charging me full price for the second phone. I raise hell, and after about two hours of me insisting their salesman lied to me, they acknowledged that, but the only way they could offer me the second phone was to have me request a credit every month. So every month I get on a chat and get the credit applied, then pay my bill. I tried to get their financial people to apply it as a lump sum so I could just pay it off, but they wouldn’t do it.
Old 01-01-2021, 08:06 AM
  #9  
Senior MemberCaptains Club Member
 
Join Date: Jun 2005
Location: Winter Garden, FL/ Tiger, GA/ Ft. Pierce, FL
Posts: 3,109
Received 558 Likes on 301 Posts
Default

Originally Posted by raybark View Post
A couple of years ago, before taking a 2-week trip to France, VZW had a “buy one, get one half off” deal, so I decided to upgrade our old iPhone 6’s to XR’s.

Got on the chat with the rep, and after we were almost done, he tells me the half off happens if you open a new line with new number. As I didn’t want that, he said, “we have a workaround for you. Get the two new phones. Mine would be with the new number. Once they arrive, call customer service and have them switch your number to the new phone, put the new number on the old phone, then cancel it.” Great.

I try to do that and they won’t without charging me full price for the second phone. I raise hell, and after about two hours of me insisting their salesman lied to me, they acknowledged that, but the only way they could offer me the second phone was to have me request a credit every month. So every month I get on a chat and get the credit applied, then pay my bill. I tried to get their financial people to apply it as a lump sum so I could just pay it off, but they wouldn’t do it.
sounds very similar to what happened to me with sprint but I never got a credit and wound up paying more money for 2 years. Never again get everything recorded or in writing. Sprint is nothing but a bunch of crooks .
Old 01-01-2021, 08:23 AM
  #10  
Senior Member
 
Join Date: Jul 2014
Posts: 106
Received 16 Likes on 13 Posts
Default

Originally Posted by jj1987 View Post
I have never once had an incorrect bill with Verizon. Right now it's a flat $45/mo plus tax for unlimited everything on our business account (which only requires an LLC and 4 devices). I'm sure they make mistakes, but out of all the carriers, Verizon followed by ATT seem to be the best.
45$ for all four ?
Old 01-01-2021, 08:26 AM
  #11  
Senior Member
 
Join Date: Dec 2002
Posts: 1,900
Likes: 0
Received 217 Likes on 121 Posts
Default

I only pay $15 a line for unlimited talk/text and 3GB data, so I dont have these issues.
Old 01-01-2021, 09:18 AM
  #12  
Senior Member
Thread Starter
 
Join Date: Aug 2009
Location: CT
Posts: 6,001
Received 3,784 Likes on 1,820 Posts
Default

Originally Posted by Esuomm1 View Post
What was the deal?
Purchase price to own, again that’s OWN not lease, own an IPhone 12 Max Pro with 128gb for $349.80 divided into 30 zero interest payments of $11.66. Retail on that phone is $1099.99. This was not a new account or adding an additional line, no trade in required, free to do what you want with your present phone. Either the deal was made in error or response blew up the web site but either way it wasn’t available the previous day and when I went back to buy 2 more phones a few hours later the deal was gone. I should have bought 3 all at once.

Made for a happy daughter on Christmas Day.........
Old 01-01-2021, 10:55 AM
  #13  
Senior MemberCaptains Club Member
 
Join Date: Feb 2002
Location: Saugus, Ma. USA
Posts: 12,475
Received 1,768 Likes on 983 Posts
Default

Originally Posted by Mpellet View Post
Bought my daughter an IPhone 12 Pro Max for Christmas. Incredibly good deal from Sprint that many others must have taken advantage of because it took a month+ for Sprint to ship it and was only available for a day. Bill for the account posted today with the new device on the account. As anticipated I am being charged the full price for the new phone. The $25.01 monthly credit that is supposed to be applied to my bill is not there. Being familiar with Sprint’s antics, I expect them to pull this $hit and made sure I downloaded the “deal” details when I ordered the phone 6 weeks go. Typical with Sprint all details of the “promotion” no longer available anywhere on the web site or my online account.

Typical hour long frustration on the phone with customer service and it’s fixed (supposedly).

I wouldn’t bother starting a thread on this if it was an isolated incident, but one consistency that I have come to expect from Sprint is that they will over bill you every time you make a change in plan or equipment. Unless you check the bill and MAKE THEM FIX it they will never comply with a change that results in you saving money. I am convinced it goes beyond sloppy business practices and the over billing represents a significant revenue source for the company. I bet for everyone who actually checks their monthly statement there are a dozens of customers on auto pay who just let (insert cell phone provider here) go on over billing for months if not years.

This the second time in 6 months I have caught Sprint playing at this crooked fukcerie.

Check your bills.

Rant over........
I'm pretty sure it's intentional. If they can lure you in with a good deal, but then you have to work at getting it to actually happen, they know that most will give up on it. Years ago I got a "buy one get one free" deal. Basically they charge yo $20/month for the 2nd phone, and then issue a $20 credit every month. That means your "free" phone effectively forces you into a contract for 30 months. They said no contract and you can stop at any time. However, if you leave after 6 months, your "free" phone still isn't paid for yet, so you have to make the last 24 payments on teh free phone, only there is no more corresponding credit each month.

They also occasionally make credits not show up until the 2nd billing cycle. By then, most people are used to their new phone and won't fight it if a credit failed to materialize.
Old 01-01-2021, 11:00 AM
  #14  
Senior MemberCaptains Club Member
 
Join Date: Feb 2002
Location: Saugus, Ma. USA
Posts: 12,475
Received 1,768 Likes on 983 Posts
Default

Originally Posted by GravyBoat View Post
I only pay $15 a line for unlimited talk/text and 3GB data, so I dont have these issues.
Me too! No surprises, no bait and switch. My daughter sometimes goes over her 3gb, in which case they just throttle the speed rather than charge extra.

By agreeing to what looks like a great deal (low cost payment per month for 30 months) they are basically hooking you into a contract for 2 1/2 years.
Old 01-01-2021, 04:25 PM
  #15  
Senior Member
 
Join Date: Dec 2002
Posts: 1,900
Likes: 0
Received 217 Likes on 121 Posts
Default

Originally Posted by jobowker View Post
Me too! No surprises, no bait and switch. My daughter sometimes goes over her 3gb, in which case they just throttle the speed rather than charge extra.

By agreeing to what looks like a great deal (low cost payment per month for 30 months) they are basically hooking you into a contract for 2 1/2 years.
Mint?

I mean if you run a business on a cell phone, yeah verizon or att all the way, its cheap money to make sure you get every clients call.

but for a kid or anyone who isnt tied to a phone for job reasons.... all I hear "bUt I nEeD mY uNliMiTeD DaTa!!!!"
Old 01-01-2021, 04:58 PM
  #16  
Admirals Club Admiral's Club Member
 
Join Date: Mar 2016
Posts: 1,165
Received 464 Likes on 271 Posts
Default

Mint ftw
Old 01-01-2021, 05:25 PM
  #17  
Senior Member
 
Join Date: Oct 2006
Location: LBI NJ
Posts: 3,030
Received 964 Likes on 561 Posts
Default

Sprint lie. It's got to be intentional. I bought 3 phones. At 18 month there was a lease purchase... Or do nothing decision.
We made it to the 18 month and when I called they pretended that "No that's at 24 months".

That was a flat out lie. By 22 1/2 months we discovered their lies. They finally promised a fix. That too was a lie. Finally finally they relented and turned back the clock. I was polite, clearly explained exactly how they lied and why I wasn't going to accept consumer fraud.

We need to be able to accept that 1. They are telling the truth 2. What they say is going to happen actually occurs.

You'll not they never email terms or summations of your conversation. Start every cl asking for their name, their rep number, and insist call is recorded.

Be polite but tell them at this point it's beyond mere lies and can only be described as CONSUMER FRAUD.

We pay 144 a month for three phones unlimited. Probably going over to consumer wireless (is that it)
And Ps they are not tmoble yet. They just pretend to be
Old 01-01-2021, 05:26 PM
  #18  
Admirals Club Admiral's Club Member
 
Join Date: Jun 2010
Location: Brooklyn, NY (Bay Ridge)
Posts: 14,981
Received 709 Likes on 372 Posts
Default

Originally Posted by Mpellet View Post
Purchase price to own, again that’s OWN not lease, own an IPhone 12 Max Pro with 128gb for $349.80 divided into 30 zero interest payments of $11.66. Retail on that phone is $1099.99. This was not a new account or adding an additional line, no trade in required, free to do what you want with your present phone. Either the deal was made in error or response blew up the web site but either way it wasn’t available the previous day and when I went back to buy 2 more phones a few hours later the deal was gone. I should have bought 3 all at once.

Made for a happy daughter on Christmas Day.........
Great deal, glad you got it and caught them trying to overcharge you.
Old 01-01-2021, 05:31 PM
  #19  
Senior Member
 
Join Date: Oct 2006
Location: LBI NJ
Posts: 3,030
Received 964 Likes on 561 Posts
Default

Originally Posted by Esuomm1 View Post
Great deal, glad you got it and caught them trying to overcharge you.

And you have to be very careful about that. What we found out that at sprint stores they weren't sprint employees. They were actually employed by an outside company for sprint on a 1099 basis. Their incentive to tell the truth is nonexistent. Make sure to ask for that in writing. And do NOT sign anything unt they show you irrefutable proof of deal
Old 01-01-2021, 05:38 PM
  #20  
Admirals Club Admiral's Club Member
 
Join Date: Feb 2011
Location: Tarpon Springs
Posts: 6,029
Received 1,244 Likes on 731 Posts
Default

They are all the same. Every time I change anything with my plan they mess up the bill. It’s so frustrating I avoid making changes. Verizon has been so bad when we switched to a business account we are leaving them all together. My wife and I have had them since high school.

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright © 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.