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USPS Rant - damaged Items. Opps wer're sorry

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USPS Rant - damaged Items. Opps wer're sorry

Old 11-26-2020, 07:57 AM
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Default USPS Rant - damaged Items. Opps wer're sorry

The US Postal Service is capable of delivering millions of ballots all over the United States in a timely, efficient and undamaged fashion yet it can't get a hardened, stainless steel gun sight from Montana to Maryland without nearly destroying it?

I am a big fan of Skinner Peep Sights. Both my Marlin 1895s wear them.

I recently ordered a stainless Skinner 10/22 Express for a new limited edition, Ruger stainless TALO International 10/22.

Today it showed up in the mail in a USPS bag with Skinner packaging inside. The Skinner packaging was crushed and torn open - it looks like it was ran over by a Mack truck or caught in some sort of heavy equipment.

The top of the aperture is scuffed up and the top of the base where it says "SKINNER EXPRESS" is scratched. Now if this were going on a beater rifle, I wouldn't worry about it, but it's not.

The note on the bag rom the USPS basically said - "sorry" with no instructions on how to proceed, just "Please Accept Our Apology" printed on the bag.

Although this is in no way Skinner's fault, it's incredibly frustrating, however within an hour of emailing Skinner sights this story and sending them the pictures, I got an email back informing me a new sight was on it's way and that they would deal with the USPS claim.



Old 11-26-2020, 08:12 AM
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From the looks of the package, it likely got caught in a belt.

My son ordered some high end bicycle rims and they were shipped via FedEx. When they arrived, there was a hole in the side of the box with a clear impression of a work boot. The rims were okay, but my son opened a complaint about it. In the complaint he included a picture and sarcastically asked whether it was a size 10 or 11 boot print. They responded that they could tell for sure without a better picture and a ruler next to the imprint.
Old 11-26-2020, 08:17 AM
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Originally Posted by bakerjw View Post
From the looks of the package, it likely got caught in a belt.

My son ordered some high end bicycle rims and they were shipped via FedEx. When they arrived, there was a hole in the side of the box with a clear impression of a work boot. The rims were okay, but my son opened a complaint about it. In the complaint he included a picture and sarcastically asked whether it was a size 10 or 11 boot print. They responded that they could tell for sure without a better picture and a ruler next to the imprint.
I agree, I was thinking some sort of sorting machine maybe?

I was gonna contact the post office and start the process of filing a claim but before I could do that, Skinner Sights contacted me and said they would handle it and that they were sending me a new sight.

I was just taken back at the wording on the USPS bag. Nothing about how to file a claim or even a phone number or website to use to open a claim - just "Please Accept Our Apology"...
Old 11-26-2020, 08:34 AM
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I think it is Skinner's fault,that should have never been shipped in a bag,should have been in a box wrapped in foam.
Old 11-26-2020, 08:49 AM
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Originally Posted by muskamoot View Post
I think it is Skinner's fault,that should have never been shipped in a bag,should have been in a box wrapped in foam.
that was my thoughts also
soft bubble bag is not much protection
Old 11-26-2020, 08:50 AM
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I just went through this with USPS. I bought a Seastar tie rod kit from a fellow THT member. Shipped, then tracking was at a standstill. Started a search, weeks later I get a call from the postmaster telling me the package was damaged and the contents lost. “ but we’re looking for them”. Sent them pictures and descriptions of the parts. No
luck. Got an email last month basically stating that they gave up and I’m SOL. Out 300.00. Awesome. Seller couldn’t be bothered to help me with an insurance claim, hold time on phone was too long. Now I request sellers to use other methods.
That didn’t help either. Ordered a new antenna from Hodges Marine. They shipped Fed Ex. Arrived quickly and destroyed. Called Fed Ex. No luck. “Wasn’t us”. Thankfully Hodges’ replacement came quickly. Kudos to them.
Point is, it doesn’t matter who we use. They all suck sometimes.
Old 11-26-2020, 09:01 AM
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They're not very reliable when it comes to over-night shipping. My GF forgot to pack her meds on a trip last week, thought it was not big deal, just over-night them using Priority-Mail. Meds showed up 3 days later. They apologized and gave me a refund check for the shipping.

Will use Fed-Ex from now on when I REALLY need something overnighted.
Old 11-26-2020, 09:06 AM
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Originally Posted by sharktripper View Post
I just went through this with USPS. I bought a Seastar tie rod kit from a fellow THT member. Shipped, then tracking was at a standstill. Started a search, weeks later I get a call from the postmaster telling me the package was damaged and the contents lost. “ but we’re looking for them”. Sent them pictures and descriptions of the parts. No
luck. Got an email last month basically stating that they gave up and I’m SOL. Out 300.00. Awesome. Seller couldn’t be bothered to help me with an insurance claim, hold time on phone was too long. Now I request sellers to use other methods.
That didn’t help either. Ordered a new antenna from Hodges Marine. They shipped Fed Ex. Arrived quickly and destroyed. Called Fed Ex. No luck. “Wasn’t us”. Thankfully Hodges’ replacement came quickly. Kudos to them.
Point is, it doesn’t matter who we use. They all suck sometimes.
All the shippers use 3rd party companies at some extent for the shipping process. Your just gambling on what kind of service the 3rd parties are going to deliver.

I get some of my meds delivered with Fed-Ex, in the past 2.5 years I have never had a issue with their over-night service for them.
Old 11-26-2020, 09:32 AM
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Worked there years ago. My favorite is the pre-made rubber stamp that says "found in supposedly empty equipment". I delivered overnight airline tix exactly 30 days late with that stamp on it.
Worst job I ever had. Worst company I ever worked for.
Old 11-26-2020, 09:39 AM
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Originally Posted by muskamoot View Post
I think it is Skinner's fault,that should have never been shipped in a bag,should have been in a box wrapped in foam.
Originally Posted by 99yam40 View Post
that was my thoughts also
soft bubble bag is not much protection
This is the forth Skinner sight I have ordered and this is first issue I've ever had but I see your point - had it been in a box, we wouldn't be having this conversation.
Old 11-26-2020, 09:53 AM
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Skinner is good people. I have their stuff on a 10/22 takedown, a browning SA-22, and a pair of 336’s. Only thing I disagree with them on, I don’t like their preference of blade front sights and much prefer a gold or fiber optic dot. Once I find the aperture I like for a given gun I put blue lock tight on it to keep it from backing out.
Old 11-26-2020, 10:06 AM
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Shipper should have used a box not a bag. All the carriers screw up from time to time. FedExcuse is the worst. They didn't deliver a package that was on the truck and out for delivery due to weather last Friday. It was a gorgeous day, not a cloud in the sky and 78F. I guess the weather was so good the driver decided to go to the beach. It finally was delivered at 7pm 3 days later on Monday. Of all the carriers I have the most problems and lowest confidence in them.
OTOH, UPS rarely screws up (but they do too) and have been the most reliable. USPS is decent particularly given that they're typically cheaper than the others but service varies widely depending on where you are. Dropped a return parcel at the post office and they scanned it in. The next scan showing it left the post office was 6 days later!
Old 11-26-2020, 10:18 AM
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Shitty packaging.

Should have used a box.
Old 11-26-2020, 10:36 AM
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Bad packaging but it looked more like a tire ran over it to me.

Take a tip from a postal employee. Use UPS and ask them to ship your expensive product that you don't want damaged.
If you use anyone and it appears in any way that the packaging was anything but top notch they will try to avoid paying the claim. If you let them package it that takes away that argument.

The sender was right in dealing with the PO. They will want to know things that the sender will be better to answer.
Old 11-26-2020, 11:00 AM
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I seriously packaged up a Cedar trunk from my Mom, circa 1940's, I'd refinished it for my Equestrian daughter as a tack box.
3 layers of cardboard over bubble wrap,
UPS said they'd not guarantee safe delivery unless they packed it, so I said go a head. $200 all up, they repackaged it.
Daughter got it, said they must've thrown it over the horse fence! was left inside but at the gate to the property.
One guy could have thrown it, wasn't that heavy.
Cracked it, I was pissed. No satisfaction from them either. not that I wanted anything but an apology.
Anyway I was able to fix it without any sign it was cracked but damn I was pissed.
month or two later I went back into the specific office I dealt with, had about 10 people in there, I calmly announced
that I was there to complain about a damaged item and if they valued their shipments I wouldn't be using them.
About 6 customers left........The gal knew exactly who I was............

Old 11-26-2020, 11:13 AM
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FedEx and FedEx ground are 2 completely different experiences.
One is reliable, the other is the lowest bidder.
Old 11-26-2020, 11:40 AM
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Originally Posted by bakerjw View Post
FedEx and FedEx ground are 2 completely different experiences.
One is reliable, the other is the lowest bidder.
Actually 3 when you add FedEx Home Delivery (formerly RPS). Absolute worst.
Old 11-26-2020, 12:16 PM
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I had a pair of carbon fiber mountain bike wheels delivered by USPS and they left them leaning next to my recycling. Yup....7 minutes later the recycling truck came and threw them in the back of his truck and hit the crusher .

Luckily the local postmaster reimbursed me but without surveillance footage I don't think I would have known what happend and would have been SOL
Old 11-26-2020, 01:05 PM
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The seller / shipper should be responsible for delivery and condition. They are the one packaging the item and contracting with the delivery service. Until it’s in your hands in good shape, it’s not yours. I have a large, damaged package waiting for UPS pick up now, already received its’ replacement.
Old 11-26-2020, 05:02 PM
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All of them are horrible. I don't order anything if I can help it because of this. I'd rather pay the few extra bucks at a local store and avoid the BS and frustration.

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