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Cadillac Dealership Screwup, Who's Responsible?

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Cadillac Dealership Screwup, Who's Responsible?

Old 11-20-2020, 06:23 PM
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Originally Posted by Stim View Post
Have you contacted Cadillac Corporate with a complaint?
I knew an ASE Master (10 certs) that could not adjust valves on a small block Chevy!
No, I haven’t, but I guess it wouldn’t hurt. It’s a 15 year old car, but had those plugs been properly installed, we wouldn’t be having this conversation.
Old 11-20-2020, 06:27 PM
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Originally Posted by Brad1 View Post
You have every right to be pissed OP. I'm not sure you'll win in small claims court though given how much time has transpired since the plugs were replaced. If you want to look at things in black and white, refer to the receipt / paperwork you were given when you had the spark plugs replaced and see if it specifiies a warranty for the work. If so, and say hypotheically that it's 1 year, you will almost surely lose in small claims court. If you do not have the paper work, or, the paper work you have does not state a warranty period, then you'll need to refer to the laws in your state for implied warranties as they apply to automotive service.

Good luck sir.
Thank you, sir.

The dealership owner of the time took the same stance about time. As I told him, I’m not trying to blame them for a part failure. That tech just flat screwed up, and it took that much time for it to surface. Again, we’re talking four out of eight holes here. This was the result of pure negligence.
Old 11-20-2020, 07:04 PM
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The guy that did that for $1400, give him every bit of work you have. That was a gift. I wouldn’t replace the intake on that car for $1400. You have every right to be pissed at the dealer, but no place for recourse in this situation.
Old 11-20-2020, 07:27 PM
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You are SOL. It has been a couple yearsor more? Good luck! It is odd to me that 4 plugs were cross threaded. It is certainly possible but damn. As another member said aluminum heads are a bear! So many possibilities.
Old 11-20-2020, 08:20 PM
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The fact that the mechanics who work at the new dealership are the same ones who worked at the old dealership is a moot point.

The statute of limitations may not have run out since the clock probably starts running when you discover the damage, not when the work was actually done.

The preponderance of evidence based on the information in your posts would likely result in a judgment in your favor in a civil court ruling.

The liability would lie with the dealership who actually did the work. They are now defunct, Duncan Chevrolet/Cadillac did not exist at the time your spark plugs were installed. So unless the terms of sale of Sexton to Duncan specifically stated that all current and future liability claims against Sexton would convey over to Duncan with the sale, Duncan has no liability here. Think of this as being something akin to suing a guy who has died and his estate has been settled.

Bottom line: You are screwed. You got screwed when the plugs were replaced with shoddy workmanship, but you didn't know you got screwed until the plugs popped out years later. It's a pretty sure bet the previous owner of the dealership shielded himself from personal liability related to the business which no doubt was a corporate entity.
Old 11-20-2020, 08:24 PM
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why would you keep going to a dealership or any shop for 40 years that kept screwing up things?
years later before finding some kind of problem that you never noticed and firing across the threads makes no sense if the motor was running properly all of those years
Old 11-21-2020, 03:54 AM
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Originally Posted by 99yam40 View Post
why would you keep going to a dealership or any shop for 40 years that kept screwing up things?
years later before finding some kind of problem that you never noticed and firing across the threads makes no sense if the motor was running properly all of those years
Why would someone keep going back to a dealership who screws up every time you bring your car in for service? If they are that bad I would drive to the next town or even state to get a better dealership to maintain my car.
None of this makes any sense at all.
Old 11-21-2020, 06:55 AM
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Originally Posted by ken62k View Post
Why would someone keep going back to a dealership who screws up every time you bring your car in for service? If they are that bad I would drive to the next town or even state to get a better dealership to maintain my car.
None of this makes any sense at all.
It would make sense if you read where I said their service department had become a problem in recent years.
Old 11-21-2020, 07:03 AM
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Originally Posted by Freeebird View Post
It would make sense if you read where I said their service department had become a problem in recent years.
did you not post this, and that does not sound like it is just a recent problem

" As I said, I've known these folks for over 40 years. I can't remember which one of these screwups it was, but I had a little heart to heart with their service manager. He said, "Randy, I know you've been coming here for a very long time, but it seems like lately I'm having to discount things to keep you happy".

"Mike, old buddy, that's because every time I have my car worked on here, I have to bring it back a second time to fix something your guys screwed up".
Old 11-21-2020, 11:18 AM
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The only thing I would ever go to the dealer for is warranty work. Everything else goes to an independent shop that specializes in the type of vehicle I have. Here's the thing, a dealer's shop is primarily working on new and late model vehicles and spends a lot of time learning about the new stuff. When an 10+ year old car rolls in it's a rarity and a lot of the guys don't know about the long term issues that crop up in older cars. Indy guys work on a lot of older cars and know what they need to keep you going and coming back to them next time. Case in point: I have a 24 year old Jag XK8 that I've owned since new with 49K on the clock. A few months ago I noticed a scraping sound whenever I hit 47-50 MPH. My indy guy took it around the block and knew exactly what it was and what to do. He told me a piece of the honeycomb structure inside the catalytic converter had broken off. Rather than install a new cat for big bucks, he ran a sheet metal screw into the cat to secure the broken piece. Problem solved at no cost. Dealer would never have done that.
Old 11-21-2020, 11:29 AM
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Originally Posted by brobin View Post
The only thing I would ever go to the dealer for is warranty work. Everything else goes to an independent shop that specializes in the type of vehicle I have. Here's the thing, a dealer's shop is primarily working on new and late model vehicles and spends a lot of time learning about the new stuff. When an 10+ year old car rolls in it's a rarity and a lot of the guys don't know about the long term issues that crop up in older cars. Indy guys work on a lot of older cars and know what they need to keep you going and coming back to them next time. Case in point: I have a 24 year old Jag XK8 that I've owned since new with 49K on the clock. A few months ago I noticed a scraping sound whenever I hit 47-50 MPH. My indy guy took it around the block and knew exactly what it was and what to do. He told me a piece of the honeycomb structure inside the catalytic converter had broken off. Rather than install a new cat for big bucks, he ran a sheet metal screw into the cat to secure the broken piece. Problem solved at no cost. Dealer would never have done that.
Another important point to keep in mind about dealership service departments is that they are working as a flat rate shop. Meaning each job is assigned a set amount of labor hours. Say that spark plug change the OP had done is listed as a 4 hr job. There is incentive for the mechanic at the dealership garage to complete the job in less that 4 hrs. From my experiencing using dealerships to perform work, I have found that in the process of the mechanic rushing to do the job quickly, they typically screw something up.
Old 11-21-2020, 11:42 AM
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Spilt milk, don't get all hot and bothered over this. The only solution is to get it fixed on your dime and move on. Life is too short for anything else.
Old 11-21-2020, 12:05 PM
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I havent read all this but if they were crossthreaded they would have never blown out, If a tune was done & they blew-out chances are they werent tightened enough when the tune was done. Vibrations over time loosened them & eventually enough for compression to eject plug from head & damage the threads in the head.
Old 11-21-2020, 12:05 PM
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I keep coming back to the fact that he screwed up 4 (or 50%) of the spark plugs. That's one of the simplest and most repetitive chores you can do on a car. I'm having trouble believing that could happen. Don't most dealers use certified mechanics?
Old 11-21-2020, 12:09 PM
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Originally Posted by Freeebird View Post
These are aluminum heads, and the money has already been spent. Drilling and tapping was not an option. I can't remember the name of these inserts, but they are supposed to be a lot better than a helicoil. The biggest expense was the labor involved in pulling and reinstalling the heads.

"Time-sert", 100 times better than a "heli-coil"
Theres also "kingsert" which i dont use but have them...
A helicoil is a slinky vs a sert is a solid threaded sleave.
Ive done thousands of them for various reasons over 30 year span in the industry....

That being said dont think anyone pulled your head or heads for $1400 to install a timesert, head doesnt need to come-off to install a sert....
Its done inframe, unless for some reason access is difficult in the vehicle. Im not familar with the vehicle. $1400 is excessively cheap for a head pull.....
Unless thats strictly labor & then you have additional $500+ in gaskets, head bolts, additional hardware, fluids, etc....

Last edited by Slater; 11-21-2020 at 12:54 PM.
Old 11-21-2020, 12:55 PM
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Just a related comment based on dealers being sold.

Friend was involved in purchasing a smaller dealership. One of the biggest sticking points was where does the liability come go for work/business done by the selling dealer. The liability is tough to put a dollar value on, the seller wanted all liability to go the the buyer, the buyer wouldn't take that without a large change (multi million) to the purchase price.

In the OPs case, without knowing how the new dealer bought the business it's tough to say what the right answer is.
Old 11-21-2020, 01:30 PM
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Liability is a function of business insurance and what company carried the liability insurance at the time I would think. If I owned and sold the business I would be hard pressed to do anything more than give you my insurance company's agent and let you discuss it with him. I certainly wouldn't feel like I should carry the liability with me after the deal has closed.
Old 11-21-2020, 02:14 PM
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1 Find a new shop
2 No reason to pull heads for threaded inserts as long as you have access.
Old 11-21-2020, 02:33 PM
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Trade it
Old 11-21-2020, 02:52 PM
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Sell this pile of crap and move on. Good lord man I don’t have enough free time in my life to worry about all this crap. Find a good local family owned shop and stop getting bent over.

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