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Cadillac Dealership Screwup, Who's Responsible?

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Cadillac Dealership Screwup, Who's Responsible?

Old 11-20-2020, 03:50 PM
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Originally Posted by TorFed View Post
And you wonder why nobody wants to get into the trades. They get shat on for not getting into trades, they get into trades and they get shat on for getting into them. The same generation bitching about today's tech's and mechanics are the ones to developed the systems and trained the people they bitch about.
Seriously?

If you don't know what the hell you're doing after you've been "trained", who's fault is that?

If you're not sure how to do something, you ask questions of those with more experience.
Old 11-20-2020, 03:53 PM
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Originally Posted by Qb1rdman View Post
You stated ""improper installation by the Cadillac dealership" as the diagnosis and now you're claiming the repair ticket read "improper installation". That's a big difference if you take this to court. You have absolutely NOTHING to prove that it was due to negligence by the Cadillac dealership.
The dealer who diagnosed the problem didn't know who installed the plugs until I told them. I have a receipt showing when and where this work was done, and the dealer in question even confirmed it when I called to ask the date and mileage at the time they replaced the plugs.
Old 11-20-2020, 04:00 PM
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Originally Posted by Freeebird View Post
The dealer who diagnosed the problem didn't know who installed the plugs until I told them. I have a receipt showing when and where this work was done, and the dealer in question even confirmed it when I called to ask the date and mileage at the time they replaced the plugs.
Thus my statement about embellishment. Did he or she write the "Cadillac Dealership" on the service invoice or not?
Old 11-20-2020, 04:00 PM
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There's a guy in Riviera Beach who is semi-homeless and would love a car to live in, maybe you should consider donating it to him, Jesus would love you for that act of kindness.
Old 11-20-2020, 04:01 PM
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Originally Posted by Blue agave View Post
That just blows, sorry. The CTS-V is such a fun car. I just picked up a CTS-Vsport and I’d hate to take it to this dealership. Would you mind divulging the dealer or location?
At the time of this service, it was Sexton Chevrolet/Cadillac in Harriman, TN. It is now Duncan Chevrolet/Cadillac.

Cadillac of Knoxville is even worse. Not every dealership is familiar with the V as they are/were a low volume car. That goes back to asking questions if you don't know what you're dealing with. They were about to take me down a long and winding road with a power steering pump replacement issue. I had a local shop replace it as it's no big deal, but it wasn't right when I picked it up. He called their service department and was told the computer would have to be reprogrammed by a Cadillac dealer. I did some research and was told that was not the case, so I called that dealership myself. They insisted this needed to be done, so I made an appointment.

When I got there, they wanted me to sign off on a diagnostic fee. When I told them my appointment was for a specific procedure, they started backing up on what they had said earlier. At that point, I told them I had no interest in paying them $125 per hour for on the job training, and I left. God only knows what I would have been stuck with had I let them have at it. After talking to some others who knew the car, it was confirmed there was no such computer connection. It turned out the new pump had a problem. We replaced the pump, and it was good as new.
Old 11-20-2020, 04:03 PM
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Originally Posted by Schmaltz~Herring View Post
There's a guy in Riviera Beach who is semi-homeless and would love a car to live in, maybe you should consider donating it to him, Jesus would love you for that act of kindness.
I'm pretty sure it doesn't float, but Jesus already loves me.
Old 11-20-2020, 04:17 PM
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I have been in the automotive industry since 1981 Sir you need to find yourself a good reliable repair shop the crap I have seen come out of dealers and indipendent shops is disgusting I have let people go for doing stupid things And I have made many mistakes along the way. In my opinion if you make a mistake own up to it and make it right and I have over the years I'm sure in your business you too have had to redo some items in my area of the country it would have been much more to pull those heads and redo the threads in the holes 1400 is a great price . Best of luck in finding someone who will treat you right
Old 11-20-2020, 04:36 PM
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Originally Posted by crabbinmike View Post
I have been in the automotive industry since 1981 Sir you need to find yourself a good reliable repair shop the crap I have seen come out of dealers and indipendent shops is disgusting I have let people go for doing stupid things And I have made many mistakes along the way. In my opinion if you make a mistake own up to it and make it right and I have over the years I'm sure in your business you too have had to redo some items in my area of the country it would have been much more to pull those heads and redo the threads in the holes 1400 is a great price . Best of luck in finding someone who will treat you right
Thank you, sir, and you are spot on with your post. Interestingly enough, I started my safe business in 1981.

I will say this, the new owner of that dealership told me that as a professional courtesy, he would cover one half of my repair bill at his service department. Two problems with that. The same people who screwed up things before would be working on the car again. Second, half of their repair bill would have been still been more than I paid this other guy to do the work. As he said, had I taken my car back to that dealership, the first thing that would have happened would have been them breaking bolts in that manifold with an air wrench as they had never been off. He didn't charge me by the hour, but by the job. He told me he would go out, put some force on those bolts, spray them good with lubricant, and they finally started working their way out without shearing off. We both know how that would have gone had the dealership sheared those bolts.

"The car is old, and it's not our fault. Here's our estimate for fixing what we just broke."

That $1,400 figure was my total out of pocket expense for the dealership screwup. That included a tow bill from the Chevrolet dealership to the other garage, the labor bill from the Chevrolet dealership, my mechanic/friend's labor, and the parts and labor from the machine shop who checked the heads and installed those inserts.
Old 11-20-2020, 05:17 PM
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Have you contacted Cadillac Corporate with a complaint?
I knew an ASE Master (10 certs) that could not adjust valves on a small block Chevy!
Old 11-20-2020, 05:20 PM
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Its impossible to cross thread spark plugs if you have any experience whatsoever. Every service manual, every instructable anywhere tells you to tighten them by hand first....to ensure that doesn't happen . You use a piece of rubber tubing or rubber hose, or just the socket extension in your fingers. Someone has to be a total moron to do that.

Yep, total morons get hired every day, every job.

Got a family member who is mechanic at dealer. I wouldnt let him touch my vehicle....
Old 11-20-2020, 05:24 PM
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Buy your mechanic friend a few bottles of his favorite spirit he gave his time away
Old 11-20-2020, 05:26 PM
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Originally Posted by Freeebird View Post
The dealer who diagnosed the problem didn't know who installed the plugs until I told them. I have a receipt showing when and where this work was done, and the dealer in question even confirmed it when I called to ask the date and mileage at the time they replaced the plugs.

Exactly! And here you are several years later stating that the dealer that repaired plugs blamed your local dealership.

Quite frankly, I don't believe you. I believe that YOU know when the plugs were last changed but I don't believe that the tech or dealership would ever write that on an invoice.
Old 11-20-2020, 05:32 PM
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Your insurance company would just pay for the fire. They don’t give a F about small ticket items like this. And 2 years later and you still think someone owes you something? Sh!t happens, move on.
Old 11-20-2020, 05:34 PM
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Heli-coil....installed hundreds of them...will be better than new..
Old 11-20-2020, 05:49 PM
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Spark plugs blow out of every manufacturers heads. It may not have been anyone's fault. The heads would have to be removed and inspected before making a cross thread claim.
Old 11-20-2020, 05:52 PM
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Originally Posted by Freeebird View Post
Had I not questioned them on an earlier matter, I would have lost that and then some.

Started hearing a noise in the rear end and took it to them. Their diagnosis was, it needed a new rear end. Said the factory unit was sealed and couldn't be repaired. With that, I started looking around for a used one from a later model. Mine is a 2005, a model that had a history of being problematic, especially when abused. They even upgraded them when they let go under warranty. Mine never had been abused, but I found a low mileage rear end for around $1,500 as I recall. I don't remember why I had stopped by a friend's tire shop, but he and his father are very well known race car guys. I told him what was going on, so he wanted us to take it down the road. He said it sounded like a wheel bearing to him.

When I took the car to the dealership with the new rear end, I told them what my buddy said about the noise. They blew off his diagnosis and insisted the car needed a rear end. After they installed it, I got a call telling me that replacing the rear end didn't fix the problem. Guess what they told me. It was a wheel bearing. I reminded them of what I had told them prior to installing, but they seemed to have developed amnesia. The owner at the time came out at my request, and his stance was, I brought in a used rear end, asked them to install it, and that's what they did. It didn't matter that they blew the diagnosis, that was his stance. Yep, same guy that owns the other Chevy dealership I mentioned.

Best part was, that rear end made all sorts of racket when I picked it up. I looked at my bill and didn't see anything about the required additive for positraction rear ends. They said the mechanic who installed it just happened to have some at his station, added it, but didn't charge me for it. Hmmm... okay. They told me to drive the car to a parking lot and do some figure 8's with it to get everything lubricated. That didn't help at all.

After a couple more days, I took the car back and found an older guy who had been there for decades. I told him what was going on, and he said it sounded like the additive wasn't used. With that, he asked me what I wanted him to do. I told him to drain the rear and start from scratch so we would know exactly what we had in there. He did that, refilled it with the specified lubricant and additive, and it was smooth as silk. The dealership charged me for labor and parts on that fix.

Wanna hear about the LS7 clutch they installed incorrectly with the hydraulic line running across the exhaust manifold which burned it in half, stranding me?

How about the time they left the hose to the mass airflow sensor off which made the car run like shit?

As I said, I've known these folks for over 40 years. I can't remember which one of these screwups it was, but I had a little heart to heart with their service manager. He said, "Randy, I know you've been coming here for a very long time, but it seems like lately I'm having to discount things to keep you happy".

"Mike, old buddy, that's because every time I have my car worked on here, I have to bring it back a second time to fix something your guys screwed up".

I could fill a courtroom with people who had similar experiences with this service department as I made mention on my personal Facebook page of my experience. Seems a number of my friends had encountered the same type issues. Seems to me it would be in the best interest of both these owners to settle this between the three of us and make it go away, so maybe a well written letter to that effect would be the best step at this point. There is a local Facebook page for the county that would make a great platform to raise awareness. It's not libel if it's the truth.
They are booking $100+/hr to boot.

Should be criminal.
Old 11-20-2020, 06:08 PM
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Originally Posted by Stim View Post
Have you contacted Cadillac Corporate with a complaint?
I knew an ASE Master (10 certs) that could not adjust valves on a small block Chevy!
This Contact GM and see what they have to say. Small Claims court is no where $1400 to file and it should not take an hour of your time.
A Lot will depend on dealership if they want to show up or just file with their insurance co.

Doug
Old 11-20-2020, 06:19 PM
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Originally Posted by Qb1rdman View Post
Exactly! And here you are several years later stating that the dealer that repaired plugs blamed your local dealership.

Quite frankly, I don't believe you. I believe that YOU know when the plugs were last changed but I don't believe that the tech or dealership would ever write that on an invoice.
That reminds me of a line in a movie...

”Are you stupid or something?”

Maybe you’ve seen it.
Old 11-20-2020, 06:22 PM
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Originally Posted by Stim View Post
Have you contacted Cadillac Corporate with a complaint?
excellent idea!
Old 11-20-2020, 06:23 PM
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You have every right to be pissed OP. I'm not sure you'll win in small claims court though given how much time has transpired since the plugs were replaced. If you want to look at things in black and white, refer to the receipt / paperwork you were given when you had the spark plugs replaced and see if it specifiies a warranty for the work. If so, and say hypotheically that it's 1 year, you will almost surely lose in small claims court. If you do not have the paper work, or, the paper work you have does not state a warranty period, then you'll need to refer to the laws in your state for implied warranties as they apply to automotive service.

Good luck sir.

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