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Is 2 hrs too long to wait for a Dr. Appt?

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Is 2 hrs too long to wait for a Dr. Appt?

Old 09-28-2020, 03:30 PM
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Maybe the Air Freshener broke down and it was getting repaired??

I had an Annual Check Up w/Lab scheduled for the 16th of September with the VA (made a year ago). They called mid day on the 15th and left a voicemail canceling BECAUSE OF THE VIRUS! The message said to call, I called 2 days later and was told because I was a "NO SHOW" the next available appointment was the end of October! I was told "They can't HEP it I don't check my messages!"
My 3rd appointment canceled this year with the VA with 2 of them no rescheduling!
Old 09-28-2020, 04:30 PM
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My shoulder surgeon is bad at being on time and never has first thing appointments after waiting over two hours I asked the office girl if this is normal she said that most days he does run a little late. So for my follow ups I would call a hour before my appointment to see how long the wait is a and get to his office accordingly had a dentist kept me in the chair for a hour after my cleaning for a cavity fill I pressured the hygienist and found out he wasn't in the building as he was running late from his tennis lessons. I left he sent me a bill for the cleaning so I sent him a bill for my wasted time He said he would report me to a collection agency I told him over the phone that's fine I will send my guys to collect my bill He asked what that was supposed to mean I said take it any way you like that was the end of him trying to collect.
Old 09-28-2020, 05:02 PM
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Originally Posted by mikefloyd View Post
That's exactly why I joined a Concierge Medical Practice. I come in and my doctor is ready to see me. The only time he wasn't available, because he was at the hospital with another patient, they called me long before my appointment to reschedule.

Concierge medicine is the only way to go in my opinion. I keep a "doc of record" that is my PCP according to my insurance and she's in a practice that is affiliated with a local Hospital System so when I eventually need whatever those relationships get me I'll be covered.

True story...and it just happened a few days ago.

In order to remain in good standing with this practice that's owned by a Hospital System one has to actually use their services once in while; seems reasonable and I have no problem with that. So I get a physical with them every year or two.

My physical was last Thursday and I checked in 15 minutes before my appointment as instructed. Then I sat in what waiting room for 20 minutes before I'm called in by a MA who records my height/weight and leads me to a examination room then says "I'll be right back". He came back fifteen minutes later.

He did his thing with BP, HR, Temp, and clicked through the wizard on the computer to update my history then tells me the doc will be in shortly.

20 Minutes later I'm in a room full of just me ...Now I'm getting pissed. We're coming up an hour of my time now but I've read the kanban books and I know what they're doing. Plus, my old doc at this practice retired sixteen months ago so I wanted to meet this new gal...Just hang in a little longer, right?

Finally she show's up, we exchange pleasantries, then she asks about my shotty history in the computer.

"Yeah...I actually have two docs. This practice has had a lot of growing pains and I want someone that can actually work for me. Phone calls that go to voicemail are not cool, call backs that take hours or days is unacceptable, two or three days for an appointment is BS, and when I make an appointment with my doc I don't like to show up and see a PA or APRN."

Then she kicked me in the nards...She wasn't my Doc she was my Doc's nurse practioner.


Again..Concierge medicine is the only way to go in my opinion
Old 09-28-2020, 05:21 PM
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Docs have hospital cases too......and just because they're at the office this morning...... Doesn't mean they don't have responsibilities elsewhere that require attention. Things occur requiring attention that are actually are more important than your checkup. .... They still have to direct the care for their hospitalized patients in many cases.

Sorry they couldnt forecast that a yr in advance for you.

PAs do most of the work today. Doc verifies it, does paperwork. PAs do surgery too, with Dr. there. My daughter once asked a PA at ortho clinic she "shadowed " in "what does the dr do?" The answer was " nothing really"





Last edited by mbb; 09-28-2020 at 05:31 PM.
Old 09-28-2020, 05:26 PM
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I want to see the babe that was in the examination room holding the gynecologist up for 2 hours. That must be some kind of special.
Old 09-28-2020, 06:01 PM
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Originally Posted by mbb View Post
Docs have hospital cases too......and just because they're at the office this morning...... Doesn't mean they don't have responsibilities elsewhere that require attention. Things occur requiring attention that are actually are more important than your checkup. .... They still have to direct the care for their hospitalized patients in many cases.
Fair point. It doesn't excuse the lack of communication though. The practice I almost never use employs people they call "hospitalizers". I have no idea what their credentials are but I think their job is to minimize the hours a doc has to spend at a hospital.

Originally Posted by mbb View Post
Sorry they couldnt forecast that a yr in advance for you.

PAs do most of the work today. Doc verifies it, does paperwork. PAs do surgery too, with Dr. there. My daughter once asked a PA at ortho clinic she "shadowed " in "what does the dr do?" The answer was " nothing really"
The real answer is provide cash flow. They're pawns in the machine.
Old 09-28-2020, 06:10 PM
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Originally Posted by mbb View Post
Docs have hospital cases too......and just because they're at the office this morning...... Doesn't mean they don't have responsibilities elsewhere that require attention. Things occur requiring attention that are actually are more important than your checkup. .... They still have to direct the care for their hospitalized patients in many cases.

Sorry they couldnt forecast that a yr in advance for you.

PAs do most of the work today. Doc verifies it, does paperwork. PAs do surgery too, with Dr. there. My daughter once asked a PA at ortho clinic she "shadowed " in "what does the dr do?" The answer was " nothing really"
Did the OP ask for a forecast?
The office SHOULD be sorry. For not communicating.
Old 09-28-2020, 06:25 PM
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I would be out after 30 minutes. My GP was once a partner in a small 3 physician practice. It was great, never had a long wait, no billing problems, could get the doc on the phone if needed. But insurance costs and such made them sell out to a big hospital group. Once the hospital people came in it became a total pigf**k. All three doctors resigned after a year or so. He joined another big hospital group but one that is very well run. I had my annual physical a few weeks ago and told him I hope that this doesn’t turn out like the last one. He said it was so much better run but if it did he would leave again.
Old 09-28-2020, 06:35 PM
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Totally agree with the OP. Wife had a Pain Management appointment with a Time-insensitive Doctor, who made patients (obviously in lots of pain) wait for hours past their appt times; even early morning times because we had heard about her stupidly-bad time management.

When she got into the doctor, it was clear from several letters on the walls that the good doctor wanted to take "as much time as needed", to hear from her patients, and others just needed to wait in line.

We saw that bitch one time.

She has stopped hounding me about the co-pay after 4 years. Guess she decided to balance her co-pay against the much higher amount that I charged her for down time...
Old 09-28-2020, 06:44 PM
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I had a doc that went concierge.

He once told me that he'd never had more than 3 days off, a long weekend, in 10 years. He was a few yrs younger than me. He was actually starting to bum me out.

said goodbye to him, I go to the doctor for 5 minutes a year for my annual physical.. not worth the extra $1,500 a year just to see him for that.

Never have to wait more than about 10 minutes.... I make my appointments early in the morning. It takes literally 20 minutes for them to do all what they need to do, including drawing blood, and send me on my way. I just see whatever doc is available these days.
Old 09-28-2020, 06:53 PM
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I once had an 8AM apt with the doc. He saw me at 9. They open at 8! I fired him after that.

I took my dog to the vet about a year ago. We sat there for an hour then I left. He called me that evening when they closed to apologize and explained they had an emergency surgery and got backed up. He offered to come by the house after work to see the pup but I declined. He insisted I txt him pics of the leg he was to examine and said all looked good (follow up from an operation). I thanked him for the call, recommended that in the future if there's a delay just have the receptionist say something. Service has improved and we still go there. That was the right way to respond to a customer!
Old 09-28-2020, 09:44 PM
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My dad was a doctor in a surgical practice. His office closed at 5 or 5:30pm. It was common to still have patients in the waiting room at 9pm. When you are treating someone who came in saying their knee hurts and then the doctor has to do a bunch of things to find out why, plus deal with emergencies that pop up out of nowhere (some guy ran his car into a tree and now has to be put back together), it's pretty hard to say "I'll see a patient every 30 minutes, guaranteed."
My dad's practice was very well regarded in his town and people seemed willing to wait to be seen.
You know, sometimes "sh** happens." In the medical world it happens a lot.

Fixing people is not like fixing a car. Now that I think about it, it always taken the dealer longer to fix my car then they said it would. Even when I've had an appointment. So I guess fixing a car is just like going to the doctor.
Old 09-28-2020, 09:57 PM
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Originally Posted by ssobol2533@aol.com View Post
My dad was a doctor in a surgical practice. His office closed at 5 or 5:30pm. It was common to still have patients in the waiting room at 9pm. When you are treating someone who came in saying their knee hurts and then the doctor has to do a bunch of things to find out why, plus deal with emergencies that pop up out of nowhere (some guy ran his car into a tree and now has to be put back together), it's pretty hard to say "I'll see a patient every 30 minutes, guaranteed."
My dad's practice was very well regarded in his town and people seemed willing to wait to be seen.
You know, sometimes "sh** happens." In the medical world it happens a lot.

Fixing people is not like fixing a car. Now that I think about it, it always taken the dealer longer to fix my car then they said it would. Even when I've had an appointment. So I guess fixing a car is just like going to the doctor.
Exactly. Those impatient people who "fire their doctor" for taking care of other people with bigger issues first deserve to be ex-patient. Their next doctor needs to be a head doctor. Grow up or move to a country with real health care.
Old 09-29-2020, 03:49 AM
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About 20 years ago I had an hour long wait in the exam room. . When he finally came in and didn't really have a reason for being so late (other than being overbooked), I politely explained to him that my time was as valuable as his, and I would be sending him a bill for an hour of my time. I did send the bill, and they paid it! He was my doctor for about 10 years, and after that incident I was always seen within about 15 minutes of my appointment time.

I now have a concierge practice doctor. Even though I'm not someone who goes to a doctor very often, to me it's money well spent. The $2k fee includes a very comprehensive physical every year. Very detailed regular lab/blood work. A DNA screening to determine certain genetic markers which help my doctor evaluate my health propensities, etc. And most importantly, I get my doctors time. I never wait for an appointment. I can call his cell anytime and he'll answer, and I have his email address, which he usually responds to by the end of the day.

Most GPs have about 1500 patients. A typical GP will see between 30-40 patients a day. If the doc sees patients for a full 8 hours a day, that means he has to see a patient every 12 minutes. My doctor caps his practice at 300 patients. On a typical day, he says he'll see 3-4 patients. When I go for a routine checkup and lab work, we'll spend 15 minutes in the exam room, and then another 30-60 minutes in his office. talking about my health, and any other health related questions I might have. It's a totally different experience and I highly recommend it.

Old 09-29-2020, 05:03 AM
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Not just yes, but oh hell yes.
Old 09-29-2020, 05:06 AM
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Originally Posted by GaryDoug View Post
Exactly. Those impatient people who "fire their doctor" for taking care of other people with bigger issues first deserve to be ex-patient. Their next doctor needs to be a head doctor. Grow up or move to a country with real health care.
Communication is all that is needed.
And yes, if a dr is hour plus late with zero communication than I will be an ex-patient.
Oh, and you want different health care with quotas and unelected bureaucrats making your medical decisions.?...delta is ready when you are.
Old 09-29-2020, 06:22 AM
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Glad to see I am not alone in my opinion that docs need to communicate better and provide better customer service in their practice.


Let's look at it in terms of a charter. You desire to go fishing with an experienced captain. Not only one that can put you on fish, but one that can get you out and back safely and mainitains a boat in a serviceable condition. You do your research and book a charter. Since he is a good captain, you may need to book a year in advance. He requires a deposit to hold that date. You put the deposit down. You are booked and told to arrive at the dock at 5:00 AM and to bring specific items and not bring other items.

The good captain hires a mate. The mate is there to assist him and to make the clients comfortable and help them achieve their desire of putting fish in the boat. If you are a regular paying customer, you may even request a particular mate that you have had in the past.

So the awaited day arrives for your charter. You have taken the day off work. You arrive at the dock a few minutes before 5:00 AM. The mate is already their. He has the boat prepped and ready, the rods are layed out and the bait is in the bucket thawing in brine. All you need is the captain. At 5:00AM sharp, the mate tells you that you are free to board the boat and make yourself comfortable. The Captain will be along shortly. You board and stow your gear. you get comfortable in the cabin. The mate comes in and makes small talk for a few minutes, then he goes below to check on the engines. An hour passes. No captain. The sun begins to come up. No captain. The other boats are now all gone that have charters. You are still sitting at the dock. The mate comes up from below and hands you a stack of Saltwater Angler magazines and tells you the Captain is on his way but he has been unavoidably delayed. He should be arriving any moment. Enjoy the magazines and there are fishing videos you can feel free to watch. He then disappears again. Another hour passes. It is now 7:00AM. You should have lines in the water by this point but you are still sitting at the dock reading magazines and watching videos about fishing rather than fishing. At 7:15 the Captain pulls in. He informs you he will be with you in a minute, he needs to grab a cup of coffee and sandwich at the Ships store. You pull away from the dock at 7:30.

The captain gives you no explanation of why he was late other than saying, " looks like we are going to shove off a little later than intended but no worries I should be able to make up some time on the way out as we have calm seas today and I'll make sure to get you on some nice fish. The boat leaps to action and for the next 1.25 hours you hold on while the boat smashes through the swell. What would have been a pleasant 25knt cruise is now a 40knt bone shaking denture rattling adventure. You get lines in at 9:00AM. An hour later than anticipated.

You paid for a full day charter and originally expected to be back at the dock by 4:00, but with a 2 hour delay getting started, should the charter be extended? You have a 2 hr run back in at 25kt. at 1:45 you get slammed by a run of YFT. The action is pretty hot and at 2:00 you are 2 fish from a limit when the lines in command comes down from the fly bridge. What?

Once again the captain hammers down the throttle and you are getting pounded on the ride in. You arrive back at the dock at 3:30. There are 2 other boats with limits at the dock but they were the first two boats out.

Are you a happy customer? Would it matter to you what his morning emergency was? Does it matter that he did put you on some nice fish? Do you think you were treated professionally and fairly?

My guess is, most doctors that chartered a boat and recieved this treatement by the captain would be pissed. They wouldn't ask if the Captain had another boat that was broke down that he had to tend to, and wouldn't care what the emergency was. The truth of the matter is, they paid for a full day, and should have got a full day, and it should have started at the given time and if it didn't, it should have been extended to the customers satisfaction or money refunded in part or in whole or perhaps a courtesy spot on a future trip offered.

Old 09-29-2020, 06:23 AM
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I agree, communicate... after 45 minutes go to window and ask if this is a bad time to see physicians assistant (in this new world I never get to see the doctor, not sure one even exist some visits). If the say backed up ask for a reschedule for 7 am the next morning. That usually gets answers.
Old 09-29-2020, 07:01 AM
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Originally Posted by bakerjw View Post
My wife has a somewhat rare eye condition. A 2 hour wait to see her doctor would be a dream. The drive is an hour each way. I've calculated that I've waited well over 80 hours on them since she started going about 5 years ago.
Ours also. 2 hours would be great considering its a 2 hour drive to her doc after her cornea replacement. Typically 4 hour ordeal with 3 15 waiting. 45 minutes for the actual FaceTime doing her exams and talking to the doctor.
Old 09-29-2020, 07:14 AM
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I went to an ortho for severe back pain. Got an MRI done a month later and turned out to be a herniated disk (sucks to have at 40 yrs old). Anyway, had to wait 1.5 hrs just for the doctor to take 3 minutes to explain the MRI results and make zero suggestions on what to do moving forward. I was pretty livid.

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