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First USPS, now FedEx is crap

Old 06-30-2020, 11:26 AM
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Default First USPS, now FedEx is crap

I ordered some vacuum seal bags for an upcoming fishing trip on June 14th. Got the notice that they had shipped the next day, but by the 20th, the day before my trip, I still hadn't gotten them. I checked tracking and it said they were sitting in GA. This pissed me off, especially since they shipped from PA and I live in VA, but I wrote it off to the whole COVID BS and shipping companies being extremely busy. I expected the package to be sitting there when I got back from my trip or that it would be placed inside the door by the person I had house-sitting. It was not. Again, I checked tracking and it said it had been sitting at the local FedEx warehouse since the 24th. This was yesterday, so WTF? I was going to call FedEx, but before I had a chance to I received a text notification that it had been delivered to my front door. I'm working from home this week, so I went downstairs immediately and it was not there. Decided to give it a day, because sometimes you get the delivery notification when it goes onto the truck and before it's actually delivered. It still hadn't arrived by today, but now the tracking info says it was delivered June 17th. WTF??? Called FedEx and they said their tracking info only showed delivery on the 17th, not that it was sitting in GA on the 20th or that it sat in the local warehouse for 5 days and was delivered yesterday. They also said that they couldn't help me and that I had to contact the shipper. I did that and sat on hold forever, but I eventually got through to someone who spoke perfect English (yay!) and was able to get the item re-shipped without hassle.

Is there any shipping company that doesn't suck these days? I haven't had a problem with UPS, but I'm sure that is coming. Amazon seems to be awesome if they use their own carrier, but not so much if it is a third party. I'm just venting, I guess. Just ordered a bunch of parts to fix the tilt/trim on my boat and I hope like hell they don't get lost.
Old 06-30-2020, 11:44 AM
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USPS has always been hit or miss. UPS is decent;.

FedEx ground is the absolute worst shipping service in the world. I have FedEx ground shipments bounce to 5-6 different places in NJ before going to my home. They also seem to "hold" packages. For example, I'll order something. It ships and I noticed it ships within NJ. Tracking says delivery 5-6 days later. They will actually let it sit in a depot, or bounce it to 5 other depots in-state before it gets to my door.
Old 06-30-2020, 11:44 AM
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I think it's dependent on the local/regional management. Around here UPS and USPS seem to have their act together but I wouldn't expect Fedex to find the end of a straight road.
Old 06-30-2020, 12:07 PM
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Never had any issues with UPS until recently. Due to COVID we've been using Amazon more then normal. Just about everything we order takes longer than the old 2 day prime which is to be expected. But what is really annoying is when I go check on the order status and it states "Out for Delivery, expected delivery by 8PM tonight", but then its not delivered, and it remains that status for a week. I'm not sure if there is a shortage of delivery drivers or what, but it is a bit annoying.
Old 06-30-2020, 12:16 PM
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We do, on average, $25K/month with Fed-Ex and have almost zero problems.
Old 06-30-2020, 12:24 PM
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My wife has had 30% of her orders make it to NJ, and then simply say they are lost and never arrive.

The latest one made it to NJ, then to my town. Then to PA, then to southern PA, then to North NY and then finally delivered... I made a map of where it went for her to see, quite the path!
Old 06-30-2020, 12:47 PM
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USPS and UPS are pretty good, and UPS Customer Service email just responded to a question I asked about 6 hours ago, which is outstanding.

FedEx is worthless, takes forever, can't get delivery instructions right, will not respond to contact attempts.

My wife ordered some plants from a place 140 miles away, and it took FedEx 8 days to deliver them, so they're dead. Did I mention that FedEx is awful?
Old 06-30-2020, 12:48 PM
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FedEx has always sucked.
Old 06-30-2020, 12:54 PM
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I've always found FedEx was better than UPS.
Old 06-30-2020, 12:58 PM
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UPS and amazon are both worlds ahead of of everybody else. FedEx express is solid, but their ground service sucks. USPS has gotten better, but only for crap that will fit in the mailbox. I put in a giant mailbox which solved most issues I was having. I have no use for FedEx ground, mostly because the drivers that cover our two plants are inept.
Old 06-30-2020, 01:08 PM
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Fed Ex was always good for air shipments.
Fed Ex ground not so good. Fed Ex got into ground service some years ago when they bought out Rodeway Package Service, RPS, which stood for Really Poor Service. They were BAD. While better than it was, their service still sucks.
Old 06-30-2020, 01:14 PM
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Originally Posted by Vitamin_Sea View Post
etc., Is there any shipping company that doesn't suck these days? I haven't had a problem with UPS, but I'm sure that is coming. Amazon seems to be awesome if they use their own carrier, but not so much if it is a third party. I'm just venting, I guess. Just ordered a bunch of parts to fix the tilt/trim on my boat and I hope like hell they don't get lost.
Hehehe. You and OldPete. People who ship outbound with FedEx... how is your rep? Support in general?
Old 06-30-2020, 05:50 PM
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Around here FedEx is inside the Walmart and that basically sums it up.
Old 06-30-2020, 06:30 PM
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Originally Posted by HookMeUpII View Post
USPS has always been hit or miss. UPS is decent;.

FedEx ground is the absolute worst shipping service in the world. I have FedEx ground shipments bounce to 5-6 different places in NJ before going to my home. They also seem to "hold" packages. For example, I'll order something. It ships and I noticed it ships within NJ. Tracking says delivery 5-6 days later. They will actually let it sit in a depot, or bounce it to 5 other depots in-state before it gets to my door.
I ship 200 + product cases a week with FedEx Ground and have had 2 claims for damage and delivery in the last 3 years. I’d posit what you’re ordering is being 3rd party handled then sent to you.

Im not talking about Amazon ordering but I handle a poop load of FedEx Ground and WAYYYY prefer them over Useless Parcel Service Ground.
Old 06-30-2020, 06:46 PM
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The FedEx Ground system is an abysmal mess. It is an embarrassment to the original company. They answer to no one because each one is a franchisee.
Old 07-01-2020, 05:13 AM
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Originally Posted by WeeKilt View Post
I ship 200 + product cases a week with FedEx Ground and have had 2 claims for damage and delivery in the last 3 years. I’d posit what you’re ordering is being 3rd party handled then sent to you.

Im not talking about Amazon ordering but I handle a poop load of FedEx Ground and WAYYYY prefer them over Useless Parcel Service Ground.
I wasn't necessarily referring to claims/damage. They just suck at delivering things on time. I've had packages get lost by them before in the past. That's happened with UPS and USPS as well. However, when you are filled with a world of UPS and USPS, that most of the time get things delivered on time, the bar is set. I actually have gone as so far as to not order from vendors who ship FedEx Ground. At least give people options. I'll gladly pay more for a better shipping service.

It literally never fails. Every time I have something shipped to me FedEx Ground, it usually comes from a state or two over and takes 2 weeks to arrive.
Old 07-01-2020, 06:11 AM
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Last year I bought a pair of tower speakers and UPS was to deliver them. The company sends me the tracking info but they never arrive. Keep in mind these are TOWER speakers and the boxes are rather large. I file a claim with UPS and the shipper, but they cant be located. About a week goes by and one day a UPS van pulls up and the guy has my speakers. I mention to him that they were lost and I ask him if he knows where they were found..... his reply.... "Oh ya, they were sitting in the break room".
Old 07-01-2020, 06:34 AM
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My driveway is 3/8 of a mile long. It’s all gravel, no mud or anything. The pos FedEx driver wont even come down it. He just throws the whole package next to the mailbox
Old 07-01-2020, 08:25 AM
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All the delivery companies are now operating well above capacity of how many packages the can sort per hour and how many their fleet can carry/deliver...many of the distribution plants are operating at reduced staffing due to covid fears and employees not feeling safe at work...customers are sitting at home spending their stimulus checks on online ordering cause they don't feel safe going to stores...we have been operating above peak Christmas volumes for 3 fing months....give ur delivery guy/girl a break.
Old 07-01-2020, 08:43 AM
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Also....just because a package is scanned as out for delivery...that doesn't mean it's on the delivery truck...if the delivery drivers has already dispatched and they are still sorting packages...those will say out for delivery...alot of the package scans are out of the delivery drivers control...they are done by machines...clerks...and management to protect service

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