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Lemon laws.

Old 12-11-2019, 04:30 AM
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Default Lemon laws.

We had a 2015 Jeep Cherokee Limited. Fully loaded and was a great vehicle. We traded it in for a factory ordered 2019 Jeep Cherokee with all but 2 options. It was beautiful and a bit better than the 2015 with some new features.
Then at around 500 miles, we started to hear a light chunk sound coming from the left front portion of the suspension. It would only happen when we'd be going about 32 mph and would lightly depress or let up on the accelerator. considering most roads have a speed limit of 30mph, it was regularly noticeable and became more pronounced.
Service visit 1 - The transmission was replaced. Still had the issue.
Service visit 2 - The left front axle assembly was replaced.
Service visit 3 - They couldn't reproduce the issue, so I took the mechanic along and showed him.
Service visit 4 - The mechanic was working with FCA to determine any possible fix. They ended up pouring a spline gap filler (like locktite) into one of the left front spline shafts. My Jaguar E-Type does the same for the rear axles.
The noise was still there. The service manager and I took a brand new Cherokee out for a test drive and I was able to make it make the same noise. It seemed like it was just a quirk of the transmission. He told me if it got worse to bring it back.
Service visit 5 - Well, it got a bit more pronounced, so I took it back and the consensus was that I would just have to live with it.
Last Monday, my wife and I were on the interstate and the sound was happening at highway speeds. There is some slop in the transmission somewhere.
In total, the dealership had the Jeep for well over 100 days. there are about 10 Carfax reports on it now which kills any chance of getting a decent trade in at any dealership other than the one who could never resolve the problem.
If I sell it outright, I have to disclose the sound that it makes which will run off any prospective buyer. To not disclose it is unethical and I don't do business that way.

Hearing it at highway speeds on Monday aggravated me enough that I am ready to get this resolved. I have had the title in hand for several months, so this is my vehicle free and clear. Spotless and 7500 miles on it.
Just venting a bit.
Old 12-11-2019, 05:33 AM
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WOW If you google it there are thousands like you!!
If you haven't google it and see if anyone figured out a soln or a way to get $$ back



I would start off nice and say you know this isn't working and isn't right. Please buy the car back. Escalate nicely and politely but firmly.
Then I would start- in writing- to dealer and Car manufacturer that you feel unsafe and you are genuinely concerned about your families health and safety.
I would politely explain your understanding of negligent injury law and how if a family member gets hurt because of the admittedly flawed product it would be a much more difficult relationship don't mention lawyers yet

Last edited by rocksandblues; 12-11-2019 at 05:40 AM.
Old 12-11-2019, 05:34 AM
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Originally Posted by bakerjw View Post
We had a 2015 Jeep Cherokee Limited. Fully loaded and was a great vehicle. We traded it in for a factory ordered 2019 Jeep Cherokee with all but 2 options. It was beautiful and a bit better than the 2015 with some new features.
Then at around 500 miles, we started to hear a light chunk sound coming from the left front portion of the suspension. It would only happen when we'd be going about 32 mph and would lightly depress or let up on the accelerator. considering most roads have a speed limit of 30mph, it was regularly noticeable and became more pronounced.
Service visit 1 - The transmission was replaced. Still had the issue.
Service visit 2 - The left front axle assembly was replaced.
Service visit 3 - They couldn't reproduce the issue, so I took the mechanic along and showed him.
Service visit 4 - The mechanic was working with FCA to determine any possible fix. They ended up pouring a spline gap filler (like locktite) into one of the left front spline shafts. My Jaguar E-Type does the same for the rear axles.
The noise was still there. The service manager and I took a brand new Cherokee out for a test drive and I was able to make it make the same noise. It seemed like it was just a quirk of the transmission. He told me if it got worse to bring it back.
Service visit 5 - Well, it got a bit more pronounced, so I took it back and the consensus was that I would just have to live with it.
Last Monday, my wife and I were on the interstate and the sound was happening at highway speeds. There is some slop in the transmission somewhere.
In total, the dealership had the Jeep for well over 100 days. there are about 10 Carfax reports on it now which kills any chance of getting a decent trade in at any dealership other than the one who could never resolve the problem.
If I sell it outright, I have to disclose the sound that it makes which will run off any prospective buyer. To not disclose it is unethical and I don't do business that way.

Hearing it at highway speeds on Monday aggravated me enough that I am ready to get this resolved. I have had the title in hand for several months, so this is my vehicle free and clear. Spotless and 7500 miles on it.
Just venting a bit.
Start here and scroll down.... https://www.google.com/search?sxsrf=...30.Yw5fPJ06Rlg


.
Old 12-11-2019, 05:38 AM
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The Jeep he is referring to is no the 2015, he traded the 2015 for a 2019.
Old 12-11-2019, 05:48 AM
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Yep, 2019. Title in hand.
Old 12-11-2019, 06:02 AM
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Baker depending on where you live Lemon laws are very helpful. in WI I have used the process twice.
Old 12-11-2019, 06:04 AM
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Lemon Laws = What state are you in?
Old 12-11-2019, 06:23 AM
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I agree - look at your states lemon law. If you decide to go down that road, as a courtesy I'd suggest talking to the dealer about it. It sounds like the dealer was trying to make it right and the lemon law will put you and the dealer and the manufacturer in a three way. (And not the good kind of three way!!) Often, if the dealer approaches the manufacturer about a situation like yours with the heads up that you are ready to pursue a lemon law claim, the manufacturer will step in and buy the truck back or make it right so they can avoid a lemon law case. It's bad PR for them. This will also keep the dealer happy as they don't have to lawyer up and deal with it. Just my $.02 but good luck for sure. Sounds like a real PIA and it's a shame.
Old 12-11-2019, 06:45 AM
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Originally Posted by Carpe Cerevisi View Post
I agree - look at your states lemon law. If you decide to go down that road, as a courtesy I'd suggest talking to the dealer about it. It sounds like the dealer was trying to make it right and the lemon law will put you and the dealer and the manufacturer in a three way. (And not the good kind of three way!!) Often, if the dealer approaches the manufacturer about a situation like yours with the heads up that you are ready to pursue a lemon law claim, the manufacturer will step in and buy the truck back or make it right so they can avoid a lemon law case. It's bad PR for them. This will also keep the dealer happy as they don't have to lawyer up and deal with it. Just my $.02 but good luck for sure. Sounds like a real PIA and it's a shame.
DO NOT SAY THE DEALER ANYTHING. I've been thru this twice, The Lawyer will tell you don't say anything to the local dealer. The lemon law lawyers have direct contact with the manufactures and arbitrator. Keep in mind this is Not a dealer problem, its a manufacturer problem.

With that said.... During my last issue the dealer actually came to me and offered a buy back. Long story short their was a fix coming down for my car issue but the dealer did not know when it would be. I had the vehicle for year. The price they gave me was excellent, basically it was just like I leased the car for 12 months plus some money for my troubles. This is not the norm
Old 12-11-2019, 06:48 AM
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Here in Tennessee, my case is well into lemon law territory. I am having FCA create or reopen the case just in case they wish to do the right thing. If not, then I'll hand it off to a LL attorney and let them handle everything.
thanks for the insights.
Old 12-11-2019, 07:02 AM
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This is the group I used. Do not have any contact with the dealer. Lawyer up ASAP.


Alex Weisberg*

Weisberg Consumer Law Group

888 KO-LEMON ext 211

888 565-3666 ext 211

866 577 0963 facsimile

AWeisberg@CarLemon.com

Old 12-11-2019, 07:19 AM
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Originally Posted by bakerjw View Post
Here in Tennessee, my case is well into lemon law territory. I am having FCA create or reopen the case just in case they wish to do the right thing. If not, then I'll hand it off to a LL attorney and let them handle everything.
thanks for the insights.
I tried to do the first one on my own, it is a waste of time. manuf will run you around until you are out of time. go to the lawyer, if it is like WI it should not cost you any or very little out of pocket $$. the 2nd one we did cost $1K first one was 0 $.

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