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Doctor appointments WTF

Old 10-04-2019, 08:21 AM
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Angry Doctor appointments WTF

Took the wife to a new foot doctor on Thursday. Appointment was for 2:00 pm arrived about 1:45. The receptionist says we can't see you today you have to rebook because we weren't 30 minutes early. WTF. told her to forget it we'll find another Dr.
We had picked up and filled the new patient paperwork earlier in the week. Guess they don't have a new patient. Has anyone heard of anything so ridicules? Then they get you in and you sit in a room for an hour waiting on the Dr.
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Old 10-04-2019, 08:23 AM
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I just don't understand how dr get away with that crap. It pisses me off and I never go.....If I ran my business that way, and folks came for an appt and waited for an hour, they would leave. No idea why folks put dr " on a pedestal"...and yet, lots of docs don't take new patients...
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Old 10-04-2019, 08:26 AM
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yeah, i'd tell them to kick rocks too.

there are too many other options out there.
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Old 10-04-2019, 08:56 AM
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Originally Posted by Fatherof4 View Post
I just don't understand how dr get away with that crap. It pisses me off and I never go.....If I ran my business that way, and folks came for an appt and waited for an hour, they would leave. No idea why folks put dr " on a pedestal"...and yet, lots of docs don't take new patients...
When my wife gets riled up about a Doctor being late, I ask her one question, if you had an issue that requires more of the Dr's time, would you want the doctor to rush your appt, to get to the next patient?

Last edited by aubv; 10-04-2019 at 09:54 AM.
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Old 10-04-2019, 08:56 AM
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I got the stink eye for being too early.
New Dr. , never driven there before so I left early , appointment was for 8:00,
I checked in at 7:05 just after they opened the doors.
"Wow you are very early" , in a tone like it wasn't going to work .
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Old 10-04-2019, 09:47 AM
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Originally Posted by aubv View Post

When my wife gets riled up about a Doctor being late, I ask her one question, if you had an issue that require more of the Dr's time, would you want the doctor to rush your appt, to get to the next patient?
Being in the medical field I see the need to give a patient more time and can justify being a bit late. The bigger issue is that physicians are trying to see as many patients as they can and schedule very short windows of time. Once one patient requires more time the problem compounds for the rest of the day. If I need to go see a doctor I will not schedule an appointment that is not the first one of the day.
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Old 10-04-2019, 09:53 AM
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Places that require an appointment shouldn't have a waiting area.
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Old 10-04-2019, 09:59 AM
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Originally Posted by BGL13 View Post
If I need to go see a doctor I will not schedule an appointment that is not the first one of the day.
Same here.......I will wait till I can get the first appt. nomatter what......and even then..........they are late and make you wait........SUCKS. And just to think, we PAY for that as well...
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Old 10-04-2019, 10:00 AM
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I had a consultation last week and was told I would receive a call the next day to schedule the appointment. Next day came and went. Another business day and no call. Third day and I called. Left a message. Following day I get a call to see if I am coming in for the procedure that was scheduled to start 20 minutes ago. I explain about the no-call and my follow-up call. They fumble for a second and see if I can come in later in the day. I say sure. I make it in half an hour early as requested and get seen actually a couple of minutes early. Turns out the girl who scheduled the appointment forgot to call and tell me. Thankfully the system shows every step. Maybe that won't happen again. Everyone can make a mistake. It is learning from it so it doesn't happen again. My recent run-in with the healthcare system. That I actually work for interestingly enough.
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Old 10-04-2019, 11:21 AM
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Originally Posted by miktri View Post
Took the wife to a new foot doctor on Thursday. Appointment was for 2:00 pm arrived about 1:45. The receptionist says we can't see you today you have to rebook because we weren't 30 minutes early. WTF. told her to forget it we'll find another Dr.
We had picked up and filled the new patient paperwork earlier in the week. Guess they don't have a new patient. Has anyone heard of anything so ridicules? Then they get you in and you sit in a room for an hour waiting on the Dr.
I have never heard a doc office say one needs to arrive 30 mins before. As a new patient, some times they have asked nicely to arrive slightly early to fill out paper work. I just caught up on all my check-ups (nothing wrong simply routine stuff i had been putting off) usually arrived 5 minutes early and have paper work filled out in 1-2 minutes. they would comment how quick i filled everything out. i guess some people struggle? Some doctors are notorious for running 30-60+ minutes behind schedule. I call ahead and find out if they are on-time and if they aren't i say no big deal at all but let me know when i should arrive so i'm not waiting. seems to work well, with some docs i just assume they are an hour behind so call them, keep busy for an extra hour, then go in. now it sucks to say this but my other half is a doc so i some times drop that before hand. i have noticed the service is much improved / not rushed once they know. i learned that years ago when i was seeing a doc who i could tell was being misleading to make money and i said oh wait let me call X relative they are actually in the profession and immediately they apologized and said it was unnecessary.

you should leave them a review!
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Old 10-04-2019, 11:23 AM
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If the dr. told you when setting the appointment to get there 30 min early, it's on you. If they just gave a generic "arrive ahead of your appointment" it's on them......find a new doc.

My Dr. gives the disclaimer that if you have any changes to your insurance or are a new patient, to arrive 20 minutes or more early, and 5 minutes for standard appointments.
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Old 10-04-2019, 11:26 AM
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I get to my Dr's office about 10 minutes early and I'm usually called in about 5 minutes. Nurse cheks my weight and vitals and by the time she is done the Dr is usually coming in. Only one time did I have a little wait on the Dr.
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Old 10-04-2019, 11:28 AM
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I have a foot doc appointment Monday, so we'll see how that goes. There are plenty of options around here - about a dozen within a 1/2 hour radius, so yeah - they can kick rocks if they try to play any games.
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Old 10-04-2019, 11:29 AM
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Originally Posted by autobaun70 View Post
If the dr. told you when setting the appointment to get there 30 min early, it's on you. If they just gave a generic "arrive ahead of your appointment" it's on them......find a new doc.

My Dr. gives the disclaimer that if you have any changes to your insurance or are a new patient, to arrive 20 minutes or more early, and 5 minutes for standard appointments.
yea but if he got the paper work done in minutes why the need to be there 30 minutes early?

20 minutes because of an insurance change or new patient? say what? most just scan your insurance card into the computer. takes a minute. filling out some forms takes a few mins. your doc tells you to arrive 5 minutes early? who are docs to boss you around? lol. i call them if i am going to be >5 minutes late and make sure i can still be seen (with as much notice as possible). i feel that is common courtesy.
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Old 10-04-2019, 11:33 AM
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Originally Posted by mystery View Post
yea but if he got the paper work done in minutes why the need to be there 30 minutes early?

20 minutes because of an insurance change or new patient? say what? most just scan your insurance card into the computer. takes a minute. filling out some forms takes a few mins. your doc tells you to arrive 5 minutes early? who are docs to boss you around? lol. i call them if i am going to be >5 minutes late and make sure i can still be seen (with as much notice as possible). i feel that is common courtesy.
Common at Dr.'s that do a lot of discretionary work not covered by insurance. They want to have a chance to know what's going to be out of pocket ahead of time or require additional approvals. At least that's the story I was given.
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Old 10-04-2019, 11:43 AM
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I think General doctors or PCP's are easier to keep on the appointment times. If you are seeing a Dr. that is also a surgeon then it's harder to keep a tight schedule. Even worse if they do ER on call for the hospital. They are constantly called by the nurses attending and also the attending physicians about the patients in the ER.
Patients with appointments also take longer with a specialist that may require surgery or more in depth explanations. 1 patient can take minutes and others 30 minutes or more depending what they come in for. If the dr. shows up late for whatever reason then forget all the appointment times.
You also have patients that call and say I feel bad should I go to the ER or see the dr. some show up to see the dr and you have to squeeze them in somehow.

Lots of variables to think about when setting up an appointment with a dr.

I will also say that getting a car serviced anywhere with an appointment is much worse in wait times than seeing a dr. but don't see many complaint threads on that.
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Old 10-04-2019, 11:46 AM
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I just went to a new Dr for a new procedure. They said show up 30 mins early to fill out paperwork. Its 2019, send me a link or something. I showed up on time. They want revenue like everyone else.
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Old 10-04-2019, 11:51 AM
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Personal position.... I'll be as considerate of the Dr's time as they are of mine. If I have a 2:00 appointment I'll wait until 2:20 before I just walk out without saying anything to anyone. When I call back to re-schedule they always ask what happened when I was in last time, got tired of waiting so I left, wouldn't you?? They usually get the message but if I get the same treatment on the next appointment the party's over....
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Old 10-04-2019, 11:52 AM
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Originally Posted by autobaun70 View Post
Common at Dr.'s that do a lot of discretionary work not covered by insurance. They want to have a chance to know what's going to be out of pocket ahead of time or require additional approvals. At least that's the story I was given.
Depending on your benefits the front desk needs to call and verify eligibilty or check the system which the insurance is on. Then depending if you are there for an annual check up or an office visit is weather you would get charged a copay or not. You'd be amazed at how many people have no clue about their insurance coverage. 30% of the patients have two insurances too. That's a mess. They could have medicaid coverage and coverage from their employer at the same time. Patients won't tell you that and just show their medicaid card since they think it's free and they won't be charged. But these systems pick up other coverage most of the time.

Dealing with any insurance is never easy. It's very time consuming on purpose so they end up not paying.

Arriving early helps the front desk have time to check all these things. Another issue are referrals. When the patient makes an appointment you tell them bring your referral and they show up without on. Then they have to call your PCP to get it or you have to call for them to send it over. Which always takes time to get someone on the phone at the PCP office.

So you could imagine how many variables there are in a day dealing with 20,30,40, 50+ patients depending on the size of the practice.
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Old 10-04-2019, 11:55 AM
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Originally Posted by WPBTH View Post
I just went to a new Dr for a new procedure. They said show up 30 mins early to fill out paperwork. Its 2019, send me a link or something. I showed up on time. They want revenue like everyone else.
Agree with that 100%. I still can't believe how commonplace fax is in the medical world because of HIPPA standards that they don't want to spend the money on complying with in a modern fashion.
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