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Bought an item online and it's broken company refuses refund

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Bought an item online and it's broken company refuses refund

Old 09-23-2019, 04:41 PM
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The shipper is liable for the damage if you paid them contractually via an invoice to ship it. Getting your money back is a whole ‘nother fight but INCOTERMS for international shipping exist solely for these types of problems. PayPal will be your best bet.

edit: if you like the picture, look for it on Alibaba for a fraction of the price.
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Old 09-23-2019, 05:07 PM
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You have literally thrown another $100 at the problem. Instead of taking the $50 you spent another $49 to send it back not knowing if this will even help. Instead of taking a $100 hit you now stand to take a $200 hit.
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Old 09-23-2019, 06:49 PM
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Originally Posted by simeoncoleman View Post
File a claim with UPS.

Its not the company that sent it fault. It sounds like it was damaged in shipping. Shippers fault. Also if you've sent it back then you pretty much screwed yourself. You should have taken it to a UPS store for inspection.Don't ever open damaged boxes. You lose proof of damage to the product that way
Unfortunately when using UPS the shipper has to file the claim not the receiver.
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Old 09-23-2019, 07:32 PM
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Find their location.

Burn it down.

All of it.

Not a shmeckle left
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Old 09-23-2019, 07:44 PM
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Wife ordered it? And no picture request yet?
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Old 09-23-2019, 07:55 PM
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Sorry but after you dropped $150 and the CC came back denying your claim you should have stopped wasting your time. You are dealing with a Canadian company shipping stuff from China.

Life us short move on.
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Old 09-23-2019, 07:57 PM
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I can drink $150 in one night. Get over it and buy art locally.
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Old 09-23-2019, 08:01 PM
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Originally Posted by popeyeiii View Post
Sorry to say this, but you are SOL and out $200. The CC companies almost NEVER reverse the payment on claims of any sort. Think about all the time and energy you have spent already and if it's worth the $200.
incorrect.
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Old 09-23-2019, 08:02 PM
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Originally Posted by 38P6 View Post
Wondering if anyone has any idea how we should handle this. My wife ordered a picture online from a Canadian company called "NICHE CANVAS". We finally got the package several months later and the canvas picture and box were crushed and it had a hole in it. Ups dropped it off at the door and we noticed that it was shipped from Beijing. We contact the company and they refuse to give us a full refund and offered a 50 dollar refund and we get to keep the broken picture. We paid 149 dollars for it. We declined and asked them to send a return label so I could return it and get a full refund. They refused so we sent all of the emails and photos of the broken item and package to discover card and filed a dispute. We got a letter yesterday saying that they were going to let the company keep 149 dollars. The letter also said we could request further investigation if we could prove the item was returned so, I spent 47 dollars today to ship a crushed canvas picture to Canada. I then called discover card and told them that their decision was ridiculous and I was mailing them proof of return. The guy on the phone basically said I was sol unless the company decides to refund our money.
I'm beyond pissed at discover card and I'm not sure how to handle this further. This company basically stole our money and apparently there is no protection when you use a credit card. I did some research after the fact and the company gets tons of complaints.
I also think the purchase went through PayPal. Not sure if we could start the whole dispute process over with them.
proper steps:
1. notify ups of damage, if exterior box is damaged, it was likely damaged in shipping
2. next time make sure its covered under buyer protection and go through paypal for dispute. its rude to do a chargeback instead of following paypal's process.
3. when its taking months, cancel the transaction as not received
4. stop buying things directly from overseas unless you have done your due diligence

Last edited by mystery; 09-24-2019 at 05:59 AM.
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Old 09-23-2019, 08:24 PM
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a quick search shows many user complaints.. unless all those are from you, it’s on you.

https://nichecanvas.pissedconsumer.com/review.html

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Old 09-23-2019, 08:58 PM
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Keep fighting it with the CC. I have won refund issues by persisting. I won a bigger one with Delta airlines for over $1000. Visa immediately credited my account with the money while they "investigated it" with the seller. It took three tries over 2 months and Delta finally relented. I kept adding details to my case, as I recalled them, and every time I did that, they started over.
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Old 09-24-2019, 04:04 AM
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Seller needs to start claim with shipper , but amount is limited unless you purchase insurance
and you must retain all packing until investigated
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Old 09-24-2019, 04:47 AM
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Buy American
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Old 09-24-2019, 04:56 AM
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In the future use Amex
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Old 09-24-2019, 05:17 AM
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Originally Posted by Saltydawg15 View Post
In the future use Amex
Agreed. In the past 10 or years or so that I've had an amex card I've had one or two disputes like this. Immediately taken care of.
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Old 09-24-2019, 05:48 AM
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Send that reviews link to your cc company and PayPal with your complaint .
This “ company” is pure scam. I’d hurry, my guess is that their future in art sales is short .
if it were me ,I would have just thrown it in the trash and chocked it up as another life lesson learned.
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Old 09-24-2019, 05:55 AM
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Originally Posted by Still Stoked View Post
Wife ordered it? And no picture request yet?
Because one jerkoff here ruined it....1 year moratorium in effect to cleanse the stank away
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Old 09-24-2019, 06:09 AM
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Originally Posted by mystery View Post
incorrect.
Incorrect
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Old 09-24-2019, 07:18 AM
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First off you should have filed a claim with UPS. There's at least minimum insurance on it.

If that doesn't work.

You should use Amex. Get at least the Amex Gold (yes it costs money per year but the perks are worth it). Anything that happens to an item you purchase within 90 days is covered under an insurance clause. I once bought a cell phone, and ran over with my truck. I was on day 88. Amex covered it.

Secondly, you add an additional warranty to anything you buy with an Amex Gold. I just put a new trolling motor on my boat and battery chargers. $4700 install. Went on Amex. Motor and battery chargers now get extra warranty.

It doesn't help now, but it will in the future.

https://www.americanexpress.com/us/c...ard/gold-card/
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Old 09-24-2019, 08:06 AM
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Originally Posted by keithelder View Post
First off you should have filed a claim with UPS. There's at least minimum insurance on it.

If that doesn't work.

You should use Amex. Get at least the Amex Gold (yes it costs money per year but the perks are worth it). Anything that happens to an item you purchase within 90 days is covered under an insurance clause. I once bought a cell phone, and ran over with my truck. I was on day 88. Amex covered it.

Secondly, you add an additional warranty to anything you buy with an Amex Gold. I just put a new trolling motor on my boat and battery chargers. $4700 install. Went on Amex. Motor and battery chargers now get extra warranty.

It doesn't help now, but it will in the future.

https://www.americanexpress.com/us/c...ard/gold-card/
1) most of these types of sellers will not directly accept credit cards or accept amex. they will typically operate through paypal or other payment services.
2) even if he had an amex and still paid through paypal, he would need to file a dispute with paypal, not do a charge back on his amex.
3) i agree that yes if you can use an amex they tend to offer some decent benefits such as extended warranty and dispute resolution but you MUST pay directly with your amex (not through paypal)
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