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Home Depot Window Replacement

Old 09-11-2019, 12:22 PM
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Default Home Depot Window Replacement

My Aunt has a TH that is about 50 years old and the windows need replacement. The windows don't need to be the best available as cost is a consideration. I called H.D. for a consultation to see what they offer. Looking for simple single hung vinyl windows like Anderson Silverline or would even listen to what they have to say about their own windows. I'm going to call other companies too, but starting with the H.D. Anyone have experience with their window installers ?
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Old 09-11-2019, 12:28 PM
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I do not have personal experience with any of their installers.

I did have a couple different ones come to for a job ( I was a NC GC ). I did not hire them.

Give a place called Window World a call. There has been a few people on here that have used them.

At least you'll get comparison numbers.
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Old 09-11-2019, 12:28 PM
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Originally Posted by 4oldcars View Post
My Aunt has a TH that is about 50 years old and the windows need replacement. The windows don't need to be the best available as cost is a consideration. I called H.D. for a consultation to see what they offer. Looking for simple single hung vinyl windows like Anderson Silverline or would even listen to what they have to say about their own windows. I'm going to call other companies too, but starting with the H.D. Anyone have experience with their window installers ?
hit her in the head with a hammer, it will hurt it less than dealing with HD or their installers.
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Old 09-11-2019, 12:33 PM
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I have Home Depot low E double pane windows, I installed them myself and understand they contract these services and you crew can be light years different that a second crew in the same city. I will say this look at Window World, the last HD crew I had were fired before that started the job. Not window related however they have learned to try and upsell products, services ETC!!!

Windows are good value and quality. mine are over 10 years old and hold up great to the elements.

John
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Old 09-11-2019, 12:35 PM
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I have never heard a good review of HD or Lowes installation services.
In Tampa they were the worst crooks ever to provide construction services.

Go to your local window supplier and ask for a recommendation.

I put SH Impact Silverlines in my house just before I sold it, not great but not bad. They are cheap.

Had I intended to stay I would have spent the extra 20% and installed PGT or Simonton.
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Old 09-11-2019, 12:55 PM
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I believe both HD and Lowes uses the same contractors for there jobs. It's a roll of the dice. I rolled the dice with HD for a tile job and lost big time. I'd go with a company that specializes in your needs, not some jack of all trades crew.
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Old 09-11-2019, 01:30 PM
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Originally Posted by PeteH View Post
I have never heard a good review of HD or Lowes installation services.
In Tampa they were the worst crooks ever to provide construction services.

Go to your local window supplier and ask for a recommendation.

I put SH Impact Silverlines in my house just before I sold it, not great but not bad. They are cheap.

Had I intended to stay I would have spent the extra 20% and installed PGT or Simonton.
About 10 years ago we had Lowe's do our kitchen counters. The installer was a granite shop near me that had just opened. They did awesome work! Somehow Lowe's had it cheaper than the few other places we went for quotes. It's a roll of the dice.
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Old 09-11-2019, 01:36 PM
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Agreed on total roll of the dice w/ installers. We put impact glass in our house in St Petersburg thru Home Depot and got great installers. Knocked out our small starter home in a day, courteous, professional, finish work (caulking) was good. We asked those guys specifically if we could request them on a later job and they said there was no way to ensure we’d get them again.

Our newer home in Apollo Beach we went with a local exteriors company and I’m basically happy. Feel like I got an OK deal, nothing crazy. But don’t feel like I was ripped off, either. I’ll feel more comfortable going with an independent type contractor in the future out of principle more than anything.
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Old 09-11-2019, 01:37 PM
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I have silverline windows. Cheap, garbage.
On the other hand, I had some outstanding anderson windows at my last house. Vinyl sashes and solid wood framed, triple pane, etc. On the coldest days, with hard wind, the windows are almost warm to the touch inside. It was truly impressive.
I guess if you dont care silverline will do, but they really are cheap cheap
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Old 09-11-2019, 02:09 PM
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Originally Posted by 25WildBlue View Post
I have silverline windows. Cheap, garbage.
On the other hand, I had some outstanding anderson windows at my last house. Vinyl sashes and solid wood framed, triple pane, etc. On the coldest days, with hard wind, the windows are almost warm to the touch inside. It was truly impressive.
I guess if you dont care silverline will do, but they really are cheap cheap
Friend of mine is a lawyer...deals with construction. The Andersen Silver Lines tested very well (still cheap windows and what I had, previously, before suing my builder and replacing with impact windows), but she still won her case...she's a bad ass, though.

BTW, another company bought out the Silver Line product from Andersen.
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Old 09-11-2019, 06:04 PM
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Run forest, run
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Old 09-11-2019, 06:46 PM
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I had a garage door installed by Lowes. The installation was acceptable but I had questions about the installer's practices.

Since then I always wonder....
Why would any reputable contractor rely on HD or Lowes for work?
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Old 09-11-2019, 06:50 PM
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I bought an exterior door at HD last year and had them install it. They sub'd it out to a local contractor. The guy's work was top notch. I wouldn't hestitate for a second to go that route again. That said, I would be around to keep an eye on how they're doing things. Which I was when I had my door installed. Not standing around looking over the guy's shoulder, but occiasionally taking a look. Like I said, I was very pleased with what I saw.
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Old 09-11-2019, 07:09 PM
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I have never used HD for install but, more for my information than anything, had them quote replacing a 3 ton HVAC system; condenser, air box, furnace. No sheet metal. They went through a local company but the quote was absurdly high, so high I laughed at the guy. He told me if we called his company direct, that he could do better.
My neighbors did use HD for some kitchen cabinets and tops. I don’t know how much they paid but I have never seen such a sorry cabinet install in my life. Doors not square, one cabinet not lined up to the one next to it, etc.
The company that did the tops was one of the same companies that I use in commercial work and he did a very nice job.
Like others have said, I’d look elsewhere.
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Old 09-11-2019, 10:21 PM
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Originally Posted by 4oldcars View Post
My Aunt has a TH that is about 50 years old and the windows need replacement. The windows don't need to be the best available as cost is a consideration. I called H.D. for a consultation to see what they offer. Looking for simple single hung vinyl windows like Anderson Silverline or would even listen to what they have to say about their own windows. I'm going to call other companies too, but starting with the H.D. Anyone have experience with their window installers ?
Just a note: Make SURE she gets the "approved" type/style that is acceptable to the HOA (assuming there is one involved?) or she may have to get them yanked out! Saw this happen with our previous neighborhood (with HOA). Guy bought a TH (with double-hungs/ internal lattice) - what was originally part of the build for the others. He didn't bother checking with the HOA, yanked them out, and replaced with CASEMENT (crank-out) windows. When the HOA caught it, they made him replace ALL of them with "HOA approved" ones - on HIS dime! Keep in mind EVERYONE gets a copy of the HOA regs beFORE they close on one.

Can't blame the HOA - the guy should have KNOWN BETTER (or at least ASKED!).

Regards,
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Old 09-12-2019, 05:08 AM
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Many year ago 15 or so. I had a bay window installed by Home Depot. First they sent a salesman out to measure and show them s the different choices of Windows I asked him to start with the best we agreed on the best window they sell said it would take six weeks Ten weeks later they say it's in We arrange a day to have it installed I get home from work to see them finishing up on installing the biggest pile of shit I have ever seen the window we chose had smooth corners this window had globs of plastic where it was but welded together. I called the store who quickly told me the store doesn't handle these issues and to call the home service division. After many hours of phone calls I get someone to come look at the window they agreed it was ugly. Twelve weeks later a replacement shows up with a different crew this time the crew was in a beat up pick up with bungee cords holding the hood and passengers door closed Before they started I looked at the replacement window and it was of poorer quality. In the end I was told they changed manufacturers and this was going to be the best it got. After standing in the store next to the guy trying to sell Window installation for a hour warning customers of the quality I was given a full refund.
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Old 09-12-2019, 05:24 AM
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I think it will boil down to where you live and who they are using for installations. Used HD for granite counters and carpet installs and I had no problems what so ever. One husband and wife team pulled up in a beat up van but they still did a good job. This past winter I installed some American Craftsman windows " low end Andersen " for my purpose " Patio " they were fine. Keep in mind the American Craftsman line of window is no longer being made by Andersen.

Last edited by Mine Now; 09-12-2019 at 05:51 AM.
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Old 09-12-2019, 05:28 AM
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When I was contracting, I had a commercial account with HD. The local store manager called me one day and wanted to know if I would be interested in doing door and window installs for HD. I met with him. I don't know how anyone could run a business at the rates HD was paying to contractors. I declined.

I did have a few customers who had the HD installer show up and tell the home owner that the job was too difficult (probably too time consuming to get it done at HD rates).

I know a local plumbing contractor who does a lot of water heaters for HD. Water heaters are quick and easy so maybe that's a little different but he says it fills in the gaps in his schedule. He's a good plumber.
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Old 09-12-2019, 05:33 AM
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Deal with a real contractor. It will most likely be less and you will get a better job. SILVERLINE is now owned by Cornerstone Building Products which was PlyGem. Its a shit show of a company.

Where are you located?
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Old 09-12-2019, 05:39 AM
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as busy as construction is right now, i cant imagine any good contractor wanting to be a lowes or hd installer, so that leaves thre not-so-good and the no-good..if there's a problem you get to deal with a corporation who could care less..go with a recommended local contractor, yea its gonna cost more..but you will definitely get what you pay for, as for windows, post Andrew, manufacturers stepped up there game, Anderson is as good,lower tier window as you'll get, another decent affordable window is Ply Gem..sold by supply houses, the DP rating allows for local code, DP-50 being minimum you'll want. windows and roofing..why skimp
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