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Will CARMAX fix scratches to "seal the deal" or not

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Will CARMAX fix scratches to "seal the deal" or not

Old 08-02-2019, 07:49 PM
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Default Will CARMAX fix scratches to "seal the deal" or not

Any one have experience with CARMAX resolving minor blemishes you found during test drive?

Test drove nice 2019 off lease RAM 1500 4WD today. Priced right, they approved my credit with decent APR.

Doing the 24hr think it over now. Pointed out some exterior minor stuff, I think they could easily fix, and they said when I come back tomorrow it will be "fixed up".
I was kinda surprised it was like that to start with, l know they auction cars after so many days at their local auctions to the buy here pay here guys. So was wondering if maybe they don't detail them until they know they have a sale made with an approved buyer?

Any how any comments with this experience or even Carmax or Carmax will be much appreciated from my forum brethren.
Old 08-02-2019, 08:20 PM
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They probably just missed in initial get ready or happened post detail. They will fix it. They only wholesale vehicles that meet certain age/mileage criteria.
Old 08-02-2019, 08:21 PM
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Are you sure it's priced right? What's the original window sticker vs selling price on the ram you're looking at? (I ask only because it's not that hard to save 7-10k off a new Ram)

I like the carmax experience (almost sold them two cars but dealers ended up matching on trade in) and have looked at a handful of cars there but I was also surprised at some of the dings dents and MINOR issues the cars had. However, I don't know anyone who has bought from carmax and truly regretted it.

Nice thing about mopar products is that if it's still under the original 3/36, you can go online and buy the mopar extended warranty from a number of dealers for a good price.
Old 08-02-2019, 08:49 PM
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Yes the truck is 2019 Ram 1500 SLT Classic 4wd, 14k miles.
CARFAX ( that I bought) is clean and their window sticker showed final MSRP at $45,390
Called local dodge dealer verified it has original factory bumper to bumper warranty left for like 28 months.

Of course Carmax will sell me extended warranty and Dodge said they would also if I wanted it thru them.
Price with Carmax $399 dealer fee included is $26,400. Seems good to me, but wondering if I need to just plan on spending a couple hundred to get these issues resolved or if they will do it, if I insist before I sign the paperwork. Like I said the deal is all approved except me be happy enough with "appearance" to sign on the line. Not sure if I want to buy it knowing I got to go get it "dolled up".

Last edited by Grunts N Grits; 08-02-2019 at 09:09 PM.
Old 08-02-2019, 09:00 PM
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In my one experience they seemed confused when I asked them to fix a non functioning rear window. They said they had fully inspected everything. Seemed like they didn't know what to do about it. I didn't buy it so I guess I never found out.
Old 08-02-2019, 09:36 PM
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I noticed a small nick on the rocker panel on the last car I bought from them. They took care of it right away. I've found Carmax to be easy to work with.
Old 08-03-2019, 06:46 AM
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I would assume if you had to pay for a Carfax they won't be fixing the scratches. I think I would have bolted at paying for a Carfax I would think they have unlimited pulls and run them on every vehicle they buy. Good chance the truck is also a rental truck so you may have some options to find a similar one somewhere else. We buy year old trucks like that all the time from Enterprise. If you do buy it maybe stop by a local dealer and ask if they have a touch up guy, I wouldn't mention you just bought it from Carmax, and see if they can give you a name and number. We hand out business cards for our guys all the time to customers. Good luck.
Old 08-03-2019, 07:18 AM
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Thanks Clink......they give you the Experian one, AutoCheck I think it is for free.......I just did the
CARFAX to make sure they agreed.
Yes it's former rental and there are some elsewhere. Very familiar with truck buying.
Just first time dealing with carmax, trying to get a feel for what they are usually willing to do to close a deal.
Old 08-03-2019, 07:29 AM
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Feels like they did some extra inflation on the window sticker prices on the classic model - but even assuming that as a buyer you could get $12k off of that $45k sticker, that means the sale price was $33k, $26,400 still sounds pretty reasonable for 14k miles.

The only concerns I have with rentals (aside from the obvious) would be how much damage they might fix in-house that would never go reported to carfax etc, but that's really not much different than any other used vehicle.

I have heard good things about the carmax warranty but the mopar max care adds trip interruption coverage, towing, rentals from the dealer, etc. A 7/70 or 8/80 should be under $1500 if you shop it right. I've been very happy with my mopar products but prefer not to own one out of warranty.

Sounds like a good deal to me and must be the cheapest one carmax had? A quick search I thought I found the truck you were looking at but the others were all $1k-3k higher.
Old 08-03-2019, 07:39 AM
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Factory extended warranties cost is regulated in some states.
Old 08-03-2019, 07:43 AM
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Originally Posted by drowning shrimp View Post
Factory extended warranties cost is regulated in some states.

It is regulated in Florida because technically it falls under "insurance" - although I have seen signs that could be changing.

In 15 years across 6 warranties on Dodge and Honda it hasn't been a problem for me to buy one out of state. When I was worried about it, I did a little extra legwork on my end and sent the policy to a friend's GA address.
Old 08-03-2019, 07:46 AM
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Originally Posted by Flot View Post

I have heard good things about the carmax warranty but the mopar max care adds trip interruption coverage, towing, rentals from the dealer, etc. A 7/70 or 8/80 should be under $1500 if you shop it right. I've been very happy with my mopar products but prefer not to own one out of warranty.
.
There are different levels at CARMAX for the extended warranty. You can have those options. The main thing for me is it is bumper to bumper, from when you bought the car. Most factory are extensions to when it was originally sold the first time, and not bumper to bumper.
Old 08-03-2019, 07:51 AM
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Thanks for following up Flot.......The beginning of last week, when Ram was still running the 25% off MSRP
with rebates at all their dealers on new trucks, Carmax had several of these fleet lease returns listed.
Looks like me and a few others put a hold on them, and had them moved to local sites for test drives.
Ram sale ended 7/31.......but I know that happens all over again in November. Might wait till then if they
don't fix the door dings on this one.
Old 08-04-2019, 07:30 PM
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Update, They have worked on every thing I asked for and I was OK with truck's appearance today.
No changes on contract I brought home to review and tomorrow I get insurance binder from my agent and go sign & drive.
Providing no snafus tomorrow I will be a Carmax purchaser, appreciate all the feed back, I will follow up with how my whole experience was
when it's done.
Old 08-04-2019, 07:33 PM
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how the heck does a truck lose 40% of its value over 14K miles? Definitely not from a couple of scratches.
Old 08-04-2019, 07:44 PM
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list price or sticker price is not what is paid for vehicals
Old 08-04-2019, 07:49 PM
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Originally Posted by uncljohn View Post
how the heck does a truck lose 40% of its value over 14K miles? Definitely not from a couple of scratches.
rental history
Old 08-04-2019, 08:09 PM
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Originally Posted by uncljohn View Post
how the heck does a truck lose 40% of its value over 14K miles? Definitely not from a couple of scratches.
Everybody gauges from MSRP......almost no one ever pays it.
Actual selling price on these new is probably statistically around 35 to 38k (maybe tad less) to average joe.......and more like 31 to 33k to huge volume fleet buyers.
Old 08-04-2019, 10:18 PM
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Plus most rentals are mid grade with no extra options.

Then there’s the whole rented mule thing. Please consider having an independent shop look at it while you are still in the Carmax return period.
Old 08-05-2019, 06:25 AM
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Default Ram 1500

FYI
i recently purchased a 2019 Ram 1500 from Enterprise car rental for $31,500. It has the full back seat/ 4 door. 12,000 miles on it. It seems to be perfect. Showroom condition.
I cannot praise the folks at Enterprise enough. They were an absolute pleasure to deal with. They have a no haggle policy so all the dealer BS is eliminated. It’s full of options. I have been driving pu trucks for 20 years. (F150). This is by far the nicest I have ever owned. Recently drove to Boston from NJ. The dash showed I got 25 mpg. That’s with the 5.7 hemi. Better than the 6 cyl. Gave me in the ford.
they even delivered to my house and gave me extra (3) key fobs.

just sayin

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