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Parts store counter monkeys = useless

Old 07-18-2019, 11:43 AM
  #61  
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Posted this before, but this is a typical parts counter interaction for me (except at NAPA).

Worker - "Can I help you?"

Me - "I need a driver side head light for a 2001 Ford F250"

Worker - "Ok, what year?"

Me - "2001"

Worker - "What make?"

Me - "2001 FORD F-250...Driver side headlamp."

Worker - "F150?"

Me - "2001 FORD F-250...Driver side headlamp."

Worker - "5.4 liter?"

Me - "Its a diesel but I just need a headlight."

Worker - "2 wheel drive or 4 wheel drive?

Me - "Does the number of driveshafts change the power of the headlight?"

Worker - *confused look*

Me - "Its a headlight!"

Worker - *confused look*

Me - "4WD..."

Worker - "Does it have air conditioning?"

Me - "Its a headlight!"

Me - "Just tell me the part number please."

Worker - "I don't have any. I'll have to order it."

Me - "I can order it. I came in here because I need one now."

Worker - "I can have it here on Tuesday."

I leave, order it on Amazon, get it faster than the parts shop, get a better light, pay less, and it comes to my door.
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Old 07-18-2019, 11:45 AM
  #62  
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  • Look up Mower and get belt number on the WEB.
  • Google OEM number to get cross reference and length.
  • Make one stop at Tractor Supply.
  • They don't have it, Amazon and could have it same day.
  • No rush? Get three on Ebay from China for $3.
Lucky it is not the Ford 2000 (It came with a 4cyl Perkins an 3cyl Ford engine) Both good tractors but parts are harder to find.
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Old 07-18-2019, 03:49 PM
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Originally Posted by autobaun70 View Post
since when has it become impossible to look up a v-belt by length & width. Their websites are even useless.

Screw cutting grass tonight. Time for a beer.
And we don't like Amazon because.........
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Old 07-18-2019, 04:04 PM
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Originally Posted by HydraVector View Post
I've dropped my merchandise and stomped out of a couple parts stores because while waiting in line they kept answering the phone. Who the hell made that policy? I actually drove to the store to give them business and some dude phoning it in gets priority??

BTW, I love the unplugging of phones story!!
Phone calls are likely commercial customers which make the store's nut due to volume. When I was in college I worked in the campus's fleet maintenance shop and my sole job was to order parts so the mechanics could spend more time turning wrenches. Mechanics would get pissed if it took too long for their parts to arrive so they would bitch at me and I would in turn, bitch at the parts store. I could choose between Napa or O'Reilly's and would spend between $1-5k every single day so both stores were highly incintivized to kiss my ass and bend over backwards for us. The Napa I ordered from was by FAR the best parts store I've ever dealt with. All of the counter guys were lifers, some even had degrees and they all really knew their shit. All of their delivery drivers were SMOKING hot early 20s girls, which was nice. The O'Reillys I bought from had a few solid guys and their delivery was much faster because they were closer but their driver looked like the penguin from batman.
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Old 07-18-2019, 04:10 PM
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Just this week ordered a fresh set of bearings for the alternator in the tractor. The parts dude at local John Deere place was helpful to at least tell me that I could replace the bearings instead of paying $300 for a new alternator, and gave me three different part numbers, but did not have them in stock. None of the part houses had them in stock so ordered off ebay. Could have ordered from China for like $1.09 but who has 5 weeks to wait and forget how to put alternator back together and on tractor. Came today and will see if they work tomorrow.

NAPA used to be about the only generic part house and they were usually moderately helpful. AutoZone was very helpful in their heyday. The discount auto places seem to be hit or miss on the guy being helpful.
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Old 07-18-2019, 04:16 PM
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Originally Posted by billinstuart View Post

Jesus, ordering online, you get the purple haired gurl looking at a computer screen. The only belt she knows holds up her trucker pants....
Good image, thanks.
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Old 07-18-2019, 04:17 PM
  #67  
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Originally Posted by popeyeiii View Post
And we don't like Amazon because.........
not available immediately. Which is important when you have a broken lawn mower, and expectations of the yard appearing decent within an hour or two, rather than a day or 3.
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Old 07-19-2019, 04:27 AM
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Most of the pats houses today are hiring anyone that comes in the door, regardless of the lack of experience.
Years ago it was always young guys who were mechanically oriented that worked in the auto stores. Not so now.
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Old 07-19-2019, 05:20 AM
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Originally Posted by HydraVector View Post
I've dropped my merchandise and stomped out of a couple parts stores because while waiting in line they kept answering the phone. Who the hell made that policy? I actually drove to the store to give them business and some dude phoning it in gets priority??

BTW, I love the unplugging of phones story!!
CORPORATE! Made it.
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Old 07-19-2019, 05:38 AM
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Just get the stores number , call in, and request they hang up and service the clients already in line!!
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Old 07-19-2019, 05:42 AM
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I also forgot to mention the Auto-Zone by my office. There is a Gentleman of color that works there, If a White person walks in he goes and hides and you have to go into the back and find someone to ring you up, If someone of his ethnicity comes in he magically appears and will run the register for them.
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Old 07-19-2019, 06:06 AM
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I have owned a few inboards, 350 and 351 and I tend to buy a fair share of automotive parts where they are applicable. The latest encounter was at Parks Auto Parts here in town. It's an independent local group, you know the NAPA backed shops that you'd think they have some better parts people and more knowledgeable folks.
Walked in, went back row and got my oil, head up to the counter and say "hey I need an oil filter for a GM 350, about '89 vintage."
Parts guy: "okay, let me look it up. what vehicle is it in?"
Me: "A boat."
Parts guy, mind BLOWN: "Oh sorry I don't know how to help you. I don't have boat parts"



Needless to say, entirely worthless. I don't even bother anymore. Just find my own part numbers and go in with a list.

Last edited by CUTiger2011; 07-19-2019 at 06:17 AM.
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Old 07-19-2019, 06:10 AM
  #73  
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Originally Posted by Jersus View Post
Apparently ordering online is a foreign concept to some.
Thank you for the tip.

I'll just leave my freeking car in the street to get towed until my order gets delivered.

Jesus Jersus.

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Old 07-19-2019, 06:14 AM
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Originally Posted by autobaun70 View Post


not available immediately. Which is important when you have a broken lawn mower, and expectations of the yard appearing decent within an hour or two, rather than a day or 3.

....And, how'd that work out for ya? Still waiting a day or 3 so they can "order it from the warehouse" (a.k.a 3rd party provider).

1 thing most of those stores have is a pretty good inventory system. If I need it same day, I'll order it online to be picked up from the store. I can also shop around other nearby stores to see if it's in stock. The people there are uneducated pierced-faced imbeciles. They would honestly be better off leaving the parts lookup kiosks out for the public and letting us look up the part, pick them ourselves, and customer checkout ourselves.
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Old 07-19-2019, 06:21 AM
  #75  
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Originally Posted by autobaun70 View Post


I need your wife to tell my wife about the virtues of a house cleaner. She wants nothing to do with it, yet is a shitty house keeper. I grew up with one (insert humble brag) and want one badly. I don’t mind doing some stuff, nor does she, but our list of tasks we hate are basically identical.
Same boat here with my wife.
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Old 07-19-2019, 06:21 AM
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I went into Autozone for pushrods for a 351M that I was building. The counter guy told me that there is no such thing, only 351W and 351C. He wouldn't even look them up because he's a mechanic and he knows. I had to walk him back to where all of the pushrods were and show him that there are in fact 3 different 351 engines that Ford made. He still continued to argue and talked to me as if I were the idiot. I bought them and left. Put the engine together and drove the truck up to show him that the engine did exist. He said some other things under his breath and would still not admit that there is a 351M. I try to get everything online now, I'd rather wait a day or two then deal with idiots.
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Old 07-19-2019, 06:23 AM
  #77  
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Originally Posted by popeyeiii View Post
....And, how'd that work out for ya? Still waiting a day or 3 so they can "order it from the warehouse" (a.k.a 3rd party provider).

1 thing most of those stores have is a pretty good inventory system. If I need it same day, I'll order it online to be picked up from the store. I can also shop around other nearby stores to see if it's in stock. The people there are uneducated pierced-faced imbeciles. They would honestly be better off leaving the parts lookup kiosks out for the public and letting us look up the part, pick them ourselves, and customer checkout ourselves.
Not at all, but amazon would have still been 2 days. Ended up at the dealer. About $10 high, but not crazy high.

I don't necessarily expect every store to have every single thing imaginable on their shelf. But not being able to look up something super simple, such as a belt, by dimensions, and then tell a customer whether they do or don't have it, is utterly ridiculous. The ruler that is used to measure the belts, will basically do it for you.

This is a belt measuring tool/ruler. They have one at Advance. I've seen it leaning on the wall by the belts. Numbers down the left side are inches. The column on the right is the corresponding belt code. Most are 2 sided. One side does V-belts, the other side does serpentine.

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Old 07-19-2019, 06:29 AM
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It's like trying to get an o-ring.

"Yeah I need a -117"

I need to know the make and model.

"It matters not."

Well I can't look it up.

""
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Old 07-19-2019, 07:44 AM
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Y’all have it rough. I’ve got 5 stores within 10 minutes of my house. When I need something I look up the part online see who has it and drive there and buy it. And I’m there all of the time as I’m rebuilding an old car. Once a week I’m there either renting a tool or buying a power steering pump, new fluids of some sort. All of the stores here are pretty good. Most of the guys that work there are pretty knowledgeable.

Sure there’s a couple of people that can only run the computer but they’re always pretty quick to grab “that guy” who knows what he’s doing. I for one appreciate the car stores and their employees.

Pretty rediculous to be bashing a AUTO parts store for not being knowledgeable on a replacement belt for a LAWNMOWER.

Heres a pro tip. Google your oem belt. Then find out which parts store brand has the same dimensions then walk in there and tell them you need belt “a12345 “. It would be much easier on everyone.
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Old 07-19-2019, 07:48 AM
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Originally Posted by mwgoldman View Post

Pretty rediculous to be bashing a AUTO parts store for not being knowledgeable on a replacement belt for a LAWNMOWER.
I grew up behind the counter of a parts store. Literally. Actually, 3 different ones. Until the rise of the big chains, they ALL carried parts for everything from lawn mowers to cars/trucks, to farm tractors & industrial equipment.

But this isn't a mower specific belt. Just a run of the mill, all be it long, v-belt. I have no expectation of them necessarily having it on the shelf.....but any parts monkey in the world should know how to determine a belt # based on size. That's a necessary skill that is applicable to all sorts of motorized vehicles, including cars.
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