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eBay Sellerís Nightmare in the Making

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eBay Sellerís Nightmare in the Making

Old 06-15-2019, 07:32 PM
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Default eBay Sellerís Nightmare in the Making

Ive been an eBay member since 2003, 99% of my transactions have been as the buyer. Iíve sold maybe 2-3 items total on eBay and none within the last 5-7 years.

That being said, I had some high end home theater speakers that were sitting around unused and taking up space. I decided to sell them via eBay. The transaction in question involves a Paradigm CC-690 center channel speaker that sold to a buyer for $785 including shipping. This speaker is large, estimated at 40x12x18 and heavy at 50lbs. I knew packing would be crucial and shipping would be expensive.

For packing, I patronized my local Mail Boxes Etc. (UPS Store) I delivered the speaker there personally and took pictures of it to prove it was in great condition while in the store. They charged $50 to pack it but I rested assured that it was well prepared for the journey.

I was advised that packing would take a couple of days so I printed the UPS labels at home and then took labels to the UPS store for shipment after the speaker was packed.

The speaker shipped and 2 days later, the day it arrived to buyer he informs me that the speaker arrived damaged. He includes pictures and sure enough it is damaged. Of course I feel for him because he bought a pristine speaker and I sold a pristine speaker. I told him that I would contact UPS, UPS Store, and eBay to reach an amicable solution for both of us. He replies to refund him $300 and all is well. I donít care for that option so I called UPS. They were very informative and need the buyer to call with tracking number to initiate a claim. I relay this to buyer and he initiated a refund request through eBay. I respond to him requesting that he proceed through UPSís process before requesting a refund from me. He responds that he is not dealing with UPS and that itís all on me. I think heís taking the lazy way out and being a bit of an ass at this point.

Iím pretty clueless with the whole process, donít want to give in any ($300) or all yet it seems that eBay automatically sides with the buyer.

One major bit of info, I did not insure the shipment. Rookie mistake, I simply didnít know but now I do.

Any frequent eBay sellers care to chime in? Whatís my recourse here? Best path of action?

Thanks!

Last edited by dadriva; 06-17-2019 at 05:38 PM.
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Old 06-15-2019, 07:39 PM
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If you collected the money to ship, INCO terms would dictate youíre responsible for the shipment. I can understand the buyer being concerned and yes, insurance would be a must. You might want to double check with UPS regarding that insurance. Typically theyíd ask the value of the shipment. Hope that helps.
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Old 06-15-2019, 07:45 PM
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Originally Posted by WeeKilt View Post
If you collected the money to ship, INCO terms would dictate youíre responsible for the shipment. I can understand the buyer being concerned and yes, insurance would be a must. You might want to double check with UPS regarding that insurance. Typically theyíd ask the value of the shipment. Hope that helps.
thanks for your reply...

I put $700 on the shipping paperwork where it requests a value for shipped item. However, I was not asked nor did I opt for any additional insurance.

Also, out of concern for the size and weight of the speaker, I paid out of my own pocket to have it professionally packed.

What is INCO?
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Old 06-15-2019, 07:52 PM
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INCO terms are internationally agreed shipping terms so everyone plays by the same book regarding where liability starts and stops.

Ask UPS if your shipment was covered for the value you stated. I bet it was.
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Old 06-15-2019, 08:30 PM
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None really. Technically you should issue a recall and cover the shipping back. He shouldnít have to deal with broken stuff. The issue is going to be insurance to cover it. But if you donít - you are kind of screwed. Because ups isnít going to refund it even if he is involved. You will have to pay to bring it back if you want it and refund him his purchase price.
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Old 06-15-2019, 08:59 PM
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To be honest I always pack them myself, never rely on anyone else. I pack as if it is going to Mars on a SpaceX rocket. But I suspect if you declared the value, they must have known. I always thought the insurance was for lost packages. not damage. Might be wrong on that.
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Old 06-15-2019, 09:59 PM
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If EBay, then assuming paid thru PayPal?
he can dispute it with his CC company and you're screwed.
Paypal will not help one bit and you could be out everything.
ask me how I know.
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Old 06-15-2019, 10:07 PM
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I would not trust Mailboxes Etc to pack a pair of shoes.

.
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Old 06-16-2019, 02:57 AM
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Unfortunately, the buyer shouldnít have to do anything, He ordered an item and received it not as described. I think you are lucky he wants a partial refund and not sending the whole thing back on your dime and a full refund.

You might have some insurance through ups, but if not, that is on you as well.

Its sucks it it got damaged, but delivering the item as described is the sellerís responsibility.
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Old 06-16-2019, 03:05 AM
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When UPS store or FEDEx pack something I thought they guarantee their job? Why the hell else would they charge you $50.
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Old 06-16-2019, 03:34 AM
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I would give him the 300 and see if you can get it back with the shipping co. off h disputes it you may end up with nothing.
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Old 06-16-2019, 03:54 AM
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If insured then you the shipper seller makes the claim. You paid for it to be shipped .your info ,your problem . They are not gonna cut a check to someone else name who didnt pay for the service. You paid for the service your problem unfortunately.

second if buyer makes a ebay protection claim then you lose all shipping to the buyer and you pay shipping back to you . So you pay shipping both ways and you have to pay back the original paid price with shipping. I ebay alot been there. So you could be liable for shipping plus shipping plus full refund and stuck with broken speaker.

your best recourse is to settle with the buyer before its escalates up with ebay . Once ebay steps in your basically screwed but before then you can let him keep product and refund some money and still be ahead and not in the hole with a broke Speaker.

only way you the seller dont pay for return shipping is for buyer remorse . Any other reason from buyer you get screwed as a seller.. just saying.
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Old 06-16-2019, 04:00 AM
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You likely get a nominal amount of insurance, 100 bucks or.something like that. Suck up the other 200 and move on.
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Old 06-16-2019, 04:03 AM
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Imo refund him 300 and let him keep the damaged speaker.. you go to ups and try to get some $$ if you paid for insurance.

The more I use ebay the more I understand they are not there for the seller. Ebay protection trumps all wording on any Ebay sellers post even if you put no returns and as is..
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Old 06-16-2019, 05:10 AM
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I have had UPS break the block on a new factory packed 8 hp Honda engine when I was a Dealer!
There have been pics of heavy items coming down a conveyor and worker lets it fall then picks it up.
My supplier switched to truck freight and I never had another problem.
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Old 06-16-2019, 06:38 AM
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I'm a born skeptic. The one time I sold something online, the buyer claimed it arrived damaged. he was insistent on keeping it and me issuing a partial refund. I said, no, send it back, my expense. He refused, and finally went away. I had packed it myself and it could have survived anything short of a nuclear blast. I am sure it was a scam. to this day, I am sure he was showing me a picture of a different item of the same manufacture and model and that is why he refused to return.
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Old 06-16-2019, 06:51 AM
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I quit selling on eBay. Sold a couple of phones that the buyer claimed had scratches on the glass. They have been in cases all their lives and had minimal, if any, tiny imperceptible scratches which were disclosed as such in the auction. They sold really cheap. He wanted more. I gave it to him but in the end it was almost giving them away but under the new eBay rules the buyer wins every time. I quit. The fees have become outrageous and so has the terms of sales. I sell my stuff local for cash. Craigs lIst. And yes I deal with the scammers. Plenty of them there. But at least you have control of all of the purchase
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Old 06-16-2019, 06:52 AM
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I used too make some rod holders and sold them here. Always shipped UPS.
If you don't ask for additional insurance you get insured for 100.00.
I always bought additional and it was included in shipping cost.
Only had one damaged, a Black Walnut one that they managed to break somehow. UPS wrote me a check for the insured amount and I sent the guy another one.

They will have a UPS inspector come to the package to check it out. Inspector approves the damage and they will cut you a check.
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Old 06-16-2019, 07:03 AM
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Originally Posted by THT Mod 7 View Post
I'm a born skeptic. The one time I sold something online, the buyer claimed it arrived damaged. he was insistent on keeping it and me issuing a partial refund. I said, no, send it back, my expense. He refused, and finally went away. I had packed it myself and it could have survived anything short of a nuclear blast. I am sure it was a scam. to this day, I am sure he was showing me a picture of a different item of the same manufacture and model and that is why he refused to return.
^^^^^ This. I suspect your speaker is fine.
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Old 06-16-2019, 07:13 AM
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I always state in my for sale ads that shipping insurance is extra and that otherwise I will not be responsible for shipping damage. Upon conclusion of sale, I always ask the seller if they want to pay for shipping insurance. If they decline, I reiterate that buyer is assuming all risk in connection with shipping. All correspondence documented.
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