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Kudos to Norchill coolers

Old 06-07-2019, 05:23 AM
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Smile Kudos to Norchill coolers

Had a medium boat bag that was seeping a little bit of water. Send an IM to Ben at Norchill. He asked how long I'd had the cooler, 2 year warranty! I thought it had been much longer than that and told him thanks I'd be placing an order for a new one. He messaged back and showed it was still under warranty and he'd ship me out a new one! Awesome customer service!!! Received new cooler in a couple of days for only $8 to cover shipping. Kudos!

Received new med boat bag replacement earlier this week. Played 18 yesterday afternoon and I'm a happy camper.
Great customer service and I'm a customer for life!

Last edited by skillet64; 06-14-2019 at 07:25 AM. Reason: Update: new cooler received
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Old 06-07-2019, 06:12 AM
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I thought they had a lifetime warranty? I just gave 6 out to my groomsmen and preacher
dammit likes this.
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Old 06-07-2019, 12:09 PM
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Originally Posted by schoolsout1 View Post
I thought they had a lifetime warranty?
+1
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Old 06-07-2019, 01:27 PM
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I got two of the big camo ones when they were on sale at Walmart for $16 ea been very happy with them.
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Old 06-07-2019, 04:20 PM
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I like their coolers but, we have a 24 can soft-sided one that the zipper broke on about 2 months after the warranty expired. I wasn't expecting a new, free cooler but, they basically said, "sorry, its out of warranty" and that was that. The worst part is that it was probably used less than 10 times. Sometimes just a small gesture of goodwill says a lot and will often keep that customer coming back. I haven't bought from them since.
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Old 06-07-2019, 06:47 PM
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Am i wrong that it’s a you break it, we fix it warranty? Pretty sure mine said that
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Old 06-08-2019, 03:08 AM
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Originally Posted by DFreedom View Post
I like their coolers but, we have a 24 can soft-sided one that the zipper broke on about 2 months after the warranty expired. I wasn't expecting a new, free cooler but, they basically said, "sorry, its out of warranty" and that was that. The worst part is that it was probably used less than 10 times. Sometimes just a small gesture of goodwill says a lot and will often keep that customer coming back. I haven't bought from them since.
I had a similar experience. But mine was leaking...soaked the carpet in the back of my truck while we were on a trip. About a month out of warranty...I had bought about 5 of them in the previous year. After some back and forth, and a lot of attitude in their part, they VERY RELUCTANTLY sent me a new cooler...like they should have.
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Old 06-08-2019, 06:56 AM
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Originally Posted by schoolsout1 View Post
Am i wrong that it’s a you break it, we fix it warranty? Pretty sure mine said that
It sure wasn't in my case. Like I said, I wasn't looking for a free cooler. I even asked about sending it back at my expense to have the zipper replaced. I was told that was not an option. Again, they lost a customer over it and I no longer recommend them to people.
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Old 06-08-2019, 03:21 PM
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Originally Posted by DFreedom View Post
I like their coolers but, we have a 24 can soft-sided one that the zipper broke on about 2 months after the warranty expired.
I wasn't expecting a new, free cooler but, they basically said, "sorry, its out of warranty" and that was that. The worst part is that it was probably used less than 10 times. Sometimes just a small gesture of goodwill says a lot and will often keep that customer coming back. I haven't bought from them since.
33 - 38 seconds

Originally Posted by schoolsout1 View Post
Am i wrong that it’s a you break it, we fix it warranty? Pretty sure mine said that
Originally Posted by flyau98 View Post

Says 2 years. "You break it, we fix it"





I had a similar experience. But mine was leaking...soaked the carpet in the back of my truck while we were on a trip.
About a month out of warranty...I had bought about 5 of them in the previous year. After some back and forth, and a lot of attitude in their part, they VERY RELUCTANTLY sent me a new cooler...like they should have.
44 - 50 seconds.

Send them an email with a link to their commercial and this thread.
You already have a worthless cooler so it couldn't hurt.


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Old 06-09-2019, 07:56 AM
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Hilarious. I never saw that video. "Unbreakable" except for when it actually breaks. If it is unbreakable, why just a 2 year warranty?
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