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Costa's...in the shop again.

Old 06-04-2019, 12:21 PM
  #21  
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Their frames are the biggest pieces of shit out there. It's best to just cut your losses and move on. I've got a pair of Permits in my desk with all the rubber hanging off. I think they've been back 4 or 5 times. They need to do away with all the rubber.
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Old 06-04-2019, 12:48 PM
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Suncloud’s by Smith are amazing for the $$ w/ warranty.
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Old 06-04-2019, 01:05 PM
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I've said time and time again that the issue with CDM (other than shitty frames) is that their customer service is inconsistent. Some people get things for free...some have to pay $13...Some have to pay $30 because they don't make that style any more and $79 is, typically, for lens replacements.

They are a joke and I haven't bought another pair since 2 of mine were stolen from my car a few years ago. Screw them.
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Old 06-04-2019, 01:37 PM
  #24  
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I've been pretty damn disappointed with my Smith's too.
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Old 06-04-2019, 03:56 PM
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My $20 Penn legions are going strong for 3 plus years now
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Old 06-04-2019, 05:53 PM
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Wish I could keep track of a pair long enough to wear the rubber out...
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Old 06-04-2019, 07:37 PM
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Moved on from Costa's to Maui Jims.
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Old 06-05-2019, 05:28 AM
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I really can not complain

Sent 2 pair back last week, 1 was Admirals (nose piece came off) and my Daughters (well she is hell on sunglasses is all I can say LOL)

Admiral covered under warranty but discontinued so she got brand new pair for $12.95 (metal frames and 580 glass )

Daughters also discontinued but her’s were $79 plus shipping, so basically she got a new pair of Costa’s for around $100 (metal frames and 580 glass )

Admiral always keeps her’s in case in her pocketbook and does not throw them around every where. Daughter is like me in that her’s end up on dash of car, in floor, on tables and every where so really no complaints

Admiral has had her pair at least 4-5 yrs if not longer , daughter’s were a pair I had that SHE took at liking to so they were “hand me downs”

Have sent couple pairs back for my son and he also takes care of his, normally his is just the rubber round nose and never an issue

I do have a pair of Jose’s I have had for a few years , still holding up well but I do not wear them every day. I wear Rayban Wayfarers for most part.

Did break down and bought a pair of OLD MAN Costa’s with READERS LOL. Tuna Alley, buddy of mine had a pair and really liked them. Get tired of using readers back and forth with sunglasses.

Only ONE time have I ever had a problem with a warranty issue that I thought was not covered but should have been. To be honest I came on THT and pitched a bitch about it. Costa rep contacted me and made it good . Other than that they have always stood behind what I thought was warranty work, I am honest when one of use just flat out abuses them and do not expect them to take care of that but several times I have got new pair for less than $100

I laugh at all these young folks know, I have been wearing Costa’s since BEFORE they were “cool” and nobody knew what they even were. Seems like I bought my first pair back in mid-late 1990’s a have had a pair ever since
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Old 06-05-2019, 05:34 AM
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I've had a pair since I was 17 in late 90s...no CDM rep ever contacted me and they've charged me more for the same exact thing that others got for free or the $13...

They suck.
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Old 06-05-2019, 05:41 AM
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Just went through this...
Same Monday,sent my old pair of Swordfish CDMs and admirals Isabellas in as well as a pair of Maui Jims to the respective repair centers. She takes great care of her glasses, me not so much. I went online and filled out the paperwork to send with the glasses etc.
Thursday I received emails from both companies stating they had received my glasses and we're in the lab for diagnosis and repair. The following Tuesday my MJs arrived as good as new. A week after that (15 days) I get an email from CDM that my swordfish are D/C and I need to pick out another pair. I already suspected this was going to happen so I had gone to a local vendor and tried on pairs until I found a few suitable options. I picked the Jose and was told that it would be 79$..Ok great 80$ for a new pair of $300 glasses deal.
Wife's pair needed new frames as hers had broken at the curve under the lens.
I figured they would be returned fairly quickly from this point.
10 days later i received the glasses. Grand total was like $150 for everything. Not bad considering however it took a month for the repair simple issue and box a new pair of Jose's for me. MJ replaced the nose piece, a broken arm and packaged it in a new hard case with a cloth bag and had them back to me in 8 days total for $13. That earned any and all future new sunglass purchases from me.
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Old 06-05-2019, 05:51 AM
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What good is a warranty if they discontinue a model so they can charge you $80 for replacement? Anytime I returned discontinued models, it was, IMO, due to their shitty design such as being so thin in the nose bridge area (told to me by the rep) that they always snapped with little pressure. Nice racket they've got...
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Old 06-05-2019, 10:47 AM
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Well after reading all the comments, I think this is my last repair.

I think I'm going to get a pair of Smith Optics and toss the next Costa Repair in the trash.
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Old 06-05-2019, 10:51 AM
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I wear RX so mine are only covered for 1 year. If I could find lenses that I like more than the Costa copper with green mirror then I would tell them to pound sand. It's almost 800 bucks when I have to get new ones.
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Old 06-05-2019, 04:24 PM
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Sunclouds, Smith quality and warranty with a much lower price.
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Old 06-05-2019, 04:42 PM
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Originally Posted by schoolsout1 View Post
What good is a warranty if they discontinue a model so they can charge you $80 for replacement? Anytime I returned discontinued models, it was, IMO, due to their shitty design such as being so thin in the nose bridge area (told to me by the rep) that they always snapped with little pressure. Nice racket they've got...

Both Admiral and Daughters were DC models, Only charged $12.95 for Admirals and she got replacement pair. Daughters, well I am first to admit that was beyond warranty work. Those I expected be $80 for brand new pair. I never expect a new pair for the $12.95 shipping when it is something one of us did to the glasses

Maybe just me but CDM has always been very consistent with me, in fact Admiral and Daughter had new CDM within a 8-10 days of when I sent theirs. Admiral’s took a little longer because she had to pick out a pair. Daughter made up her mind very quick ..

Got my Tuna Alley Readers today, like them so far but still day in and day out I like my Ray Bans
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Old 06-06-2019, 06:35 AM
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Originally Posted by DFreedom View Post
Sunclouds, Smith quality and warranty with a much lower price.
haven't tried any on yet but do they have the reverse hinge to flex for wide heads? per the pics on website they don't appear to have the reverse hinge. I do love my Smith's but would like a backup pair for less

I'll probably look at a pair of Native's or something that floats but the reverse hinge is a must have
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Old 06-06-2019, 06:44 AM
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I tossed my Costas when they wouldn't honor a warranty claim for a de-laminating issue, and their cs people were kind of douchey too. For cheap "extras" I like Calcuttas but my everyday are Hobie Polarized. I've been wearing them close to 25 years.
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Old 06-06-2019, 06:56 AM
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Originally Posted by schoolsout1 View Post
What good is a warranty if they discontinue a model so they can charge you $80 for replacement? Anytime I returned discontinued models, it was, IMO, due to their shitty design such as being so thin in the nose bridge area (told to me by the rep) that they always snapped with little pressure. Nice racket they've got...
There is a difference between a warranty and a repair. I paid only the $12.00 for warranty replacement on my Blackfins. I was charged on another pair to upgrade to a 580 glass lens. That seems reasonable to me. Paying an upgrade charge on a new pair of $250 shades when the ones I returned were $180, is fair as far as I am concerned. I will say that based on my experience with the new Blackfin frames and a pair of Fantails the new frame design seems to have made the rubber issue go away.

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Old 06-06-2019, 07:04 AM
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Originally Posted by porcha View Post
haven't tried any on yet but do they have the reverse hinge to flex for wide heads? per the pics on website they don't appear to have the reverse hinge. I do love my Smith's but would like a backup pair for less

I'll probably look at a pair of Native's or something that floats but the reverse hinge is a must have
I'm gifted with a huge dome myself. Sunclouds don't fit me. I gave away mine.

I'm currently wearing a pair of Native Sightcasters. No reverse hinge but they're made for big headed people.
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Old 06-06-2019, 07:18 AM
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I sent my Tuna Alley in two weeks ago for the rubber issue. Paid the $12.95 and just got a notice that the sunglasses were repaired and shipped back. Interested to see what shows up in the mail. My head is huge, 7 7/8, so only certain glasses fit.

Ive found that the Merrys from amazon are a great Polarized option for short money. I've got 5 pairs floating around at any time.

https://www.amazon.com/MERRYS-Polarized-Aluminum-Sunglasses-Vintage/dp/B01M311ACN/ref=sr_1_1?qid=1559830703&refinements=p_89%3AMERRY%27S&s=apparel&sr=1-1 https://www.amazon.com/MERRYS-Polarized-Aluminum-Sunglasses-Vintage/dp/B01M311ACN/ref=sr_1_1?qid=1559830703&refinements=p_89%3AMERRY%27S&s=apparel&sr=1-1
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