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Shout out to Boat US. Seatow fail.

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Shout out to Boat US. Seatow fail.

Old 05-15-2019, 03:26 PM
  #61  
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Boat US also covers soft groundings. Does Sea Tow?
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Old 05-15-2019, 03:42 PM
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Love my TowBoat US membership. I've had to use their services in SC and the FL Keys. Top notch, Johnny-on-the-spot, professional service every time.
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Old 05-15-2019, 04:27 PM
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Originally Posted by PhilRhodes View Post
that will always be a salvage claim with seatow. I think it is corporate policy. I am really interested in what ST corporate says about this.
My Sea Tow told me this was a soft ungrounding, and was covered.
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Old 05-15-2019, 04:43 PM
  #64  
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Sorry for your experience, but thanks for posting it. I live in SWFL, and looks like I will stay with BOATUS towing. I hope SeaTow corporate responds, like they did to a very disappointing thread a few years ago about a Cat that was taking on water off Morehead City NC and ended up sinking.
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Old 05-15-2019, 05:37 PM
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The part I find pathetic on the part of sea tow is declaring it a salvage without seeing the situation. Member with a grounded boat in reasonable weather should at least afford them the benefit is the doubt to the point that the tow operator shows up on scene. If they can legitimately document it to be a salvage, that’s one thing. But to just declare it so over the phone/radio without putting eyes on it is BS.
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Old 05-15-2019, 07:21 PM
  #66  
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Your post inspired me to post this poll to see what everyone's experiences have been. Interesting results so far.
Poll: Seatow vs, Towboat experiences
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Old 05-15-2019, 07:25 PM
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I had BoatUS come and get me in a bad lighting storm. I think that the guy was crazy but he was there in 20 minutes from my call to them. The call started off with alerting them using their cell phone app. A few years ago I some how ended up on a mud flap and it took them maybe 15 minutes to get to me. It is worth the extra $100 to have that type of response time and willing to come out in any type weather. Also, I heard that with some insurance, you have to pay the bill and then file it. Not interested in that.
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Old 05-15-2019, 07:43 PM
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Originally Posted by DreamWeaver21 View Post
Sea Tow in Pensacola is good. I've used them twice in 15 years. Once was for a tow due to lost steering within 10 miles of the pass. They came and towed me. Other time was for 2 dead batteries 55 miles offshore. They came and brought me a battery to run in on.

Can't complain about either.

It is situational based on the franchise/owner though.
My experience in Pensacola was the opposite. Stranded on the edge on my buddies boat. He had seatow, called them with no response. I had boatUS, they came out within two hours and got us back to the pass. This was about 12years ago fwiw.
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Old 05-15-2019, 09:06 PM
  #69  
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Originally Posted by rusbob View Post

My experience in Pensacola was the opposite. Stranded on the edge on my buddies boat. He had seatow, called them with no response. I had boatUS, they came out within two hours and got us back to the pass. This was about 12years ago fwiw.
Boat US is Pensacola is good too from what I hear.
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Old 05-15-2019, 09:40 PM
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The more I see this the happier I am that I self insure. I have been 35 years without calling anyone. If it cost me $1000 to get towed home I am money ahead.
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Old 05-16-2019, 01:01 AM
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Originally Posted by knotmuch View Post
In Ga. Sea Tow is pretty much the only game in town. I have had to use them one time, and they responded quickly, and professionally.
Same in Aransas Pass Texas. Used them twice the same guy came both times.
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Old 05-18-2019, 05:53 AM
  #72  
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Thanks for all your comments and shared stories. My dad was released from hospital after overnight stay. Mostly sore and a little overstressed.
I had been meaning to recoat hull. One good thing bobbing on shoreline for a couple hours removed any loose paint and cleaned any barnacles fairly well so I can thank seatow for that. Trim tabs a little bent but was an easy fix.
All in all read your contract! Seatows leaves a ton of wiggle room!
This is how the finances work I believe.
Seatow franchisees get paid by the membership fees from thier area and any other fees they can pick up are gravy.
Boat US gets a smaller portions from member fees but bill Geico for services rendered. ( Who happen to own boat US now).
Progressive sign and glide will use whatever service out there. Not sure of the details on this one.
So all in all a boat US service for 3 hours of towing and travel time for a non-member split between daylight and night service( extra rate at night)@ 900.
4k seatow. Member. You can see seatow franchisee has no financial incentive for helping a customer.
Maybe Matthew from seatow corporate should read this too since he claimed he did not know how other companies operate.
In closing ,no apologies for bad service, no reimbursement, offense for posting on hulltruth, fuuniest part when I told him it would not have gone well if my dad had been seriously affected by this experience he took it personally and either A had a serious guilt problem or B as I assume he was taping on his end and hoping I was going to threaten him personally. Matthew I can assure you I know you are toeing the corporate line( rather badly ) the technique of not answering a direct question and talking around it are salesman school 101. Brush up on that BTW. You may not be getting the entire story from your Ft Myers or Cape Coral franchisee regardless obviously this did not go well. If they follow normal practice and taped the calls you can hear that I would call back when boat was free. At no time did they say it was still going to be a salvage. I can only assume they wanted the $$. and felt at that point I would give up. I am a Marine we adapt and overcome! So I guess I will look at it as I saved 3100 dollars and learned a valuable lesson to boot.
My service from my local seatow has been excellent. That's the problem with franchisees that make their profit from members. Corporates job is to manage them so crap like this does not happen.
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Old 05-18-2019, 07:03 AM
  #73  
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Wow thanks for your service and glad about your Dad. I will never ever consider Sea Blow in the future.....
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Old 05-18-2019, 07:36 AM
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It sounds like there is wide disparity among Sea Tow Franchises. I have been with Sea Tow on the south shore of Massachusetts and have had to use them for some instances intermittently. Whenever I called they provided prompt and professional services. In this case, the local franchise did not handle this well and in my opinion Sea Tow corporate is even worse for doing nothing to address this and basically is trying to blame the boat owner.
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Old 06-06-2019, 01:43 PM
  #75  
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Last update, probably, sore shoulder from pushing hanging on boat got worse. Looks like rotator cuff. Orthopedic schedule for more in depth scan.<br />Boat in shop for pump failure the one behind the manifold of course.<br />Now a boat us member.<br />Not a peep from seatow.
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Old 06-06-2019, 02:04 PM
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I have never had to use either service. However, based upon quality and condition of equipment I have seen on Narragansett Bay, I extended my Boat US membership to cover towing.

I realize that is not always the best indicator. But, Safe Sea/Boat US has some serious money tied up in their equipment, with multiple boats spread out around the State. They obviously take a lot of pride in keeping those boats ship shape.


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Old 06-06-2019, 05:26 PM
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Tow Boat US is included in my boat insurance, and after reading this thread, I am very happy about it.

Something I found odd was, they said if a towboat US wasn't available on a lake I was on, they would reimburse up to $4000 for a tow.

Ok, but...who do I call? Say I'm on a small state lake and my motor poops out. If Towboat US or Sea Tow aren't on that lake...who do I call to tow me? Do I just start calling car towing companies and hope one of the owners has a boat? The DNR?
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Old 06-06-2019, 05:51 PM
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Originally Posted by lugoismad View Post
Tow Boat US is included in my boat insurance, and after reading this thread, I am very happy about it.

Something I found odd was, they said if a towboat US wasn't available on a lake I was on, they would reimburse up to $4000 for a tow.

Ok, but...who do I call? Say I'm on a small state lake and my motor poops out. If Towboat US or Sea Tow aren't on that lake...who do I call to tow me? Do I just start calling car towing companies and hope one of the owners has a boat? The DNR?
read your policy it has a 24/7 number to call. They find the responder and if they won’t take payment from insurance company you pay and get reimbursed
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