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Older people and computers / technology. When do you no longer try?

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Older people and computers / technology. When do you no longer try?

Old 05-13-2019, 09:52 AM
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Unhappy Older people and computers / technology. When do you no longer try?

It pains me to write this... at what point do you stop helping older people that just can't manage to grasp the simplest things when it comes to technology?

I really kills me to ask this, because I wouldn't want anyone to give up on me... but there comes a point, where if I tell you to do something and you willfully do something totally different. Then I can't possibly help you. So at that point I just tell them to go to Best Buy or something and write it off.

If the person seems to have a glimmer of hope that they'll get it, I'm willing to help and see it through the end because I wouldn't want someone to give up on me, but I've about had it.

The best bit, "Hey so it seems you're having a lot of trouble with this. Let me guide you through using something called Teamviewer and then I can do what needs to be done from my computer and you can see it right on your screen."

"Oh... I don't know if I think that's a good idea, I don't know if I trust that."

... then they bring their computer to a store and give the guy behind the desk all the passwords. LOLOLOLOL.

Stooooooooooooooooooooopid. LOL.
Old 05-13-2019, 10:06 AM
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I don't even try to help people anymore. I've been in the business for decades and I just don't have the patience.
Old 05-13-2019, 10:18 AM
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This is not an "old person" thing... I know plenty of folks much younger who have the same issues. The only reason you don't hear about it as much is because they'll just toss whatever doesn't work and buy something new to replace it.


Is it ironic that a guy named "OldPete" is complaining about "old people"??
Old 05-13-2019, 10:19 AM
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Originally Posted by Qb1rdman View Post
I don't even try to help people anymore. I've been in the business for decades and I just don't have the patience.
Pretty much the same. That was part of the benefit of switching to Apple as my primary machine a decade ago, I can just tell people "I don't know how Windows works anymore" and that covers 75% of the problem

Old 05-13-2019, 10:22 AM
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Originally Posted by OldPete View Post
"Oh... I don't know if I think that's a good idea, I don't know if I trust that."

... then they bring their computer to a store and give the guy behind the desk all the passwords. LOLOLOLOL.

Stooooooooooooooooooooopid. LOL.
At least they know he is not a Nigerian Prince.

Old 05-13-2019, 10:25 AM
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I quit helping my mom about 10 years ago.

She asked for help buying a laptop.

She refused every recommendation because she hadn't heard of the brands, because she lives under a rock.

She asked AMD or Intel. I explained AMD is cheaper but tends to get worse battery life with a laptop, since they run a bit hotter.

Then she said she was planning on using it at her desk 99% of the time. So I say ok, then it doesn't matter.

Nope, she had already latched on to me saying Intel, and refused any suggestions I made on decent laptops with an AMD.

She eventually got a Sony laptop with a shitty i3 processor and blamed me every time she had problems with it.

I've made it clear I wont help her anymore, because instead of listening, she spent a half hour screaming at me "BUT YOU SAID INTEL WAS BETTER" inside a best buy.

She takes her shit to the geek squad now. Not my problem.
Old 05-13-2019, 10:29 AM
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It's not jsut computers - it's the inability or unwillingness to learn anything new, period. Old people get set in their ways and are very resistant to any sort of change.
Old 05-13-2019, 10:35 AM
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Age has nothing to do with it. My parents are mid 80's and have been using personal computers for the last 30 years. My Mom is sharp as a tack, still reads two news papers a day and is "Mentally" involved. My in-laws.....used to live out in the middle of no where PA for many years. Never wanted to learn anything new or better themselves, this caused them to fall behind in general in life. They are also both in their mid 80's
Old 05-13-2019, 10:41 AM
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This comes to mind.
Old 05-13-2019, 10:53 AM
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It’s such a strange slippery slope...I can remember getting dialup in the mid 90s. Not even AOL, a local ISP from a town over. Then 97? 98? Rolled around and my parents got into selling/buying on eBay and yahoo auctions. Both did extremely well, I felt like they were at the forefront of technology, digital cameras (With floppy discs popped in the side), had to use a FTP to upload pictures, HTML for the listings. They could do it all, and it led me into graphic design when I got into high school. But now...everything is so much more simple and they struggle with it...I still help them...almost daily with some kind of question related to the internet/technology. (My dad is 66, my mother 54)

Then last year I ordered myself, my wife and my 8yo iPad Pros, keyboard, pencils...the whole works...my wife and I are both artists and procreate on the 12.9” iPad Pro was the drive behind the purchase, it was just much more practical than photoshop on the PC. We spent the next couple weeks with my 8yo helping us get acquainted with the software...things I KNEW how to do in photoshop had to be shown/explained to me by a child and I realized thats how it must be for my parents.
Old 05-13-2019, 10:57 AM
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Originally Posted by FASTFJR View Post
Age has nothing to do with it. My parents are mid 80's and have been using personal computers for the last 30 years. My Mom is sharp as a tack, still reads two news papers a day and is "Mentally" involved. My in-laws.....used to live out in the middle of no where PA for many years. Never wanted to learn anything new or better themselves, this caused them to fall behind in general in life. They are also both in their mid 80's
I happen to agree with you 100%. But I think my thread would have turned into a shit-show if I involved the "can you really be that stupid" aspect. Which, BTW, I fully feel is a huge part of it.

I don't think age has anything to do with it either. I know it's mean, but I think it's that they've just let the minds get to the point where they don't get it.
Old 05-13-2019, 12:13 PM
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I gave up trying to learn new tech stuff as soon as I could afford to pay someone else to do it for me.

At home, I have a 12yo to do it for me for free.

==>Rapi
Old 05-13-2019, 12:28 PM
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I start a small but successful IT company in 2011. Recently I took a job elsewhere as I just no longer had the patients to help idiots, even when they're paying me.
Reading the posts above only validated my recent move.
Old 05-13-2019, 12:31 PM
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Hand them an agreement, for services at a certain rate, seems to thin out the free tech support. I'll guide you on what to buy, thats as far as I go now. Mom, you need a better router etc, not a all in one at dialup speeds, get at least 25 mbps minimum.
Old 05-13-2019, 12:35 PM
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I.....m 71 an d ha v e n ever had aNY One haveto help meeee wit an y ofth si stu ff..

ewhy ma k7 o7t tha annnneee 1 offer 5 0 do nnnnnt knw wh a t t oo do wit a cooomput e r../==>?


















Old 05-13-2019, 12:39 PM
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Two issues.

Older people learn electronic technology like younger people learn to perform physical tasks.

Trying to help people is like banging your head against a wall.
Old 05-13-2019, 12:41 PM
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Originally Posted by OldPete View Post
I happen to agree with you 100%. But I think my thread would have turned into a shit-show if I involved the "can you really be that stupid" aspect. Which, BTW, I fully feel is a huge part of it.

I don't think age has anything to do with it either. I know it's mean, but I think it's that they've just let the minds get to the point where they don't get it.


I also think that where you live plays a a big role
Old 05-13-2019, 12:42 PM
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What bugs me is that there is a certain type of person even smart ones like medical doctors that think it is cool to be technically ignorant and then get other people to do it for them.
Old 05-13-2019, 12:45 PM
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Won't use a credit card online.

Writes cheque at gas station with their bank account # and address on it... Wonders how identity fraud happened...

lol
Old 05-13-2019, 12:52 PM
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It’s just laziness. If you want to learn you’ll learn.

We have an older guy at work who types with 3 fingers. He finishes each month in the middle of the pack because he has the best venders. The guy is always on the phone talking to people. He could change but he’s lazy

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