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Costa Del Mar Sued over Warranty - Class Action Lawsuit in FL

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Costa Del Mar Sued over Warranty - Class Action Lawsuit in FL

Old 04-29-2019, 03:00 PM
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Default Costa Del Mar Sued over Warranty - Class Action Lawsuit in FL

https://www.jaxdailyrecord.com/artic...i1gmkMUrWIXzq0

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Old 04-29-2019, 04:41 PM
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Filed last year. Aug 20th


https://www.classaction.org/media/sm...el-mar-inc.pdf
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Old 04-29-2019, 05:16 PM
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A class action for $11 and change each?
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Old 04-29-2019, 05:48 PM
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The rubber turned to crap on both mine and my wife's Costas. I wouldn't buy them again. So far wife reports that her Maui Jim's are perfect.
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Old 04-29-2019, 06:43 PM
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Same as above. Rubber around the nose peeled, with very little use. My smiths with a couple years of every day use are still going strong.
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Old 04-29-2019, 06:54 PM
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Originally Posted by OldPete View Post
The rubber turned to crap on both mine and my wife's Costas. I wouldn't buy them again. So far wife reports that her Maui Jim's are perfect.
I never had an issue with my costas, but I like the optics and the weight of my Maui Jims way better. I am also impressed that Maui replaced the lenses on on a set that I bought at least 6 years ago, maybe more, just because of scratches that I caused (I was in sunglass hut to replace them and they actually sent them back). Rayban nor Coasta would have done that.
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Old 04-29-2019, 06:55 PM
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The $11.95 is probably fairly close to the actual cost of a pair of these sunglasses
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Old 04-30-2019, 05:43 AM
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I have had the rubber issue on two different pair of Costas and both were repaired for the $11.95 price. They actually replaced both pair because the frames are slightly different than the originals. So send those in and get new glasses for $11.95! About two weeks turnaround.
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Old 04-30-2019, 05:49 AM
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Originally Posted by EMC Pursuit View Post
I never had an issue with my costas, but I like the optics and the weight of my Maui Jims way better. I am also impressed that Maui replaced the lenses on on a set that I bought at least 6 years ago, maybe more, just because of scratches that I caused (I was in sunglass hut to replace them and they actually sent them back). Rayban nor Coasta would have done that.
Maui just charged me $85 last week for new lenses on my world cups. Hobie and Smith are the only true lifetime warrantys
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Old 04-30-2019, 05:52 AM
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Originally Posted by Boogan1 View Post
I have had the rubber issue on two different pair of Costas and both were repaired for the $11.95 price. They actually replaced both pair because the frames are slightly different than the originals. So send those in and get new glasses for $11.95! About two weeks turnaround.
Same here, I thought the service was phenomenal.
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Old 04-30-2019, 05:58 AM
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My sunclouds are holding up nicely and made by smith with their warranty.
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Old 04-30-2019, 06:06 AM
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I’m glad someone finally took action against Costa on their warranty practices. It has appeared to me over several years of myself and friends dealing with them, that their warranty reps (on the phone) are given lots of leeway on what they will do and at what price they will do the repair. Every single time I’ve dealt with issues on my Costas (lens continually popped out of the frame, rubber pieces on nose piece and arms deteriorate badly, one pair snapped in half at the nose bridge when removing from face without much torsion on the frame), I’ve always been told, regardless of repair issue, that my repair was going to cost close to $100, or I could “upgrade” to a different style for a few bucks more than the repair quote. On the other hand, I had a friend that would constantly have an issue with his pair, and get a brand new pair at no cost other than shipping charges. I got fed up with their quality AND their customer service. I switched to Smith glasses for a while, as well as Suncloud, then settled on a specific style of Calcutta that I found fits my face extremely well (needed a pair of sunglasses in a pinch and the Calcutta’s were on a display in a small store). Never had an issue with any brand after the Costa glasses. Maybe the company will change for the better.
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Old 04-30-2019, 06:10 AM
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Between my wife and I we own 4 pairs. I sent a pair in for work (lens) fell out about 6 years, no issues. Last fall one of the screws fell out of my readers, I forget the model name. Anyway I sent them in for repair after searching high and low for a screw that would fit. I get a phone from repair telling me since my glasses are not being made anymore (they stopped making them 2 months before I sent them in) they won't repair them, they don't have those screws anymore. WFT, I find it hard to believe they don't have one $#&^@ screw lying around. Long story short I bitch and complain, and get this......They WILL NOT send them back to me. Now I'm really pissed and after going back and forth I get a manager. Long story short they ask me to pick out another pair and they will give me 50% off. I didn't want to but I did. The new model does not fit as good as the older reader. Never again!
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Old 04-30-2019, 06:12 AM
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I've had great experiences with several warranty claims that I've sent to Costa. My experience has been, the less detail you include when sending in the glasses (i.e. explaining why lens cracked, etc.), the higher the likelihood of having the glasses replaced. I personally like the weight of the glass lenses and appreciate how much more scratch resistant the glass is compared to polycarbonate lenses. I've never tried Mauis, but have owned Hobies, Oakleys, Smiths, and others.
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Old 04-30-2019, 06:36 AM
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Originally Posted by FASTFJR View Post
Between my wife and I we own 4 pairs. I sent a pair in for work (lens) fell out about 6 years, no issues. Last fall one of the screws fell out of my readers, I forget the model name. Anyway I sent them in for repair after searching high and low for a screw that would fit. I get a phone from repair telling me since my glasses are not being made anymore (they stopped making them 2 months before I sent them in) they won't repair them, they don't have those screws anymore. WFT, I find it hard to believe they don't have one $#&^@ screw lying around. Long story short I bitch and complain, and get this......They WILL NOT send them back to me. Now I'm really pissed and after going back and forth I get a manager. Long story short they ask me to pick out another pair and they will give me 50% off. I didn't want to but I did. The new model does not fit as good as the older reader. Never again!
I just went through the same thing twice. I sent back two pairs that were damaged and found out they were discontinued. All i had to do was pay the 12 dollars each and pick out any new pair I wanted. I was very easy. I think you got screwed
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Old 04-30-2019, 06:40 AM
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Originally Posted by eheath View Post
I just went through the same thing twice. I sent back two pairs that were damaged and found out they were discontinued. All i had to do was pay the 12 dollars each and pick out any new pair I wanted. I was very easy. I think you got screwed
Yea I think your right. Maybe not in the long run. My last two pairs I got really really cheap. My brother builds web sites for eye glass companies. He's given me one time use coupon codes for 75% off any Costa's. Anyway I'll be looking at other manufacturers next time
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Old 04-30-2019, 06:42 AM
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Just got this email yesterday..... I'll be interested to see what these "additional costs" are.

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Old 04-30-2019, 06:48 AM
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never had an issue with costa - have sent in 3 pairs to be fixed. twice they sent me brand new sunglasses for the shipping and handling fee. I just sent a pair of maui jims in today because the finish on the frames has come off. will see how they handle it.
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Old 04-30-2019, 06:54 AM
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I've had my CDM Fathom's for over 10 years now and have not any issues, at all.
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Old 04-30-2019, 07:14 AM
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They will argue over the definition of "nominal"
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