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Thank you Frank and the OT team!

Old 06-18-2018, 10:32 AM
  #1  
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Location: Hampton, VA
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Thumbs up Thank you Frank and the OT team!

I ordered a large bean bag on 6/1 and sent a message on 6/9 inquiring on when it might arrive, because I wanted to use it in Hatteras on 6/14. Frank called me that Monday morning and explained that while they are extremely busy and backed up a couple of weeks, he would try to bump my order up in the production schedule and have it shipped directly to our hotel. I am happy to report that it was there at the front desk waiting for us when we checked it. The chair is very comfortable and it got a lot of use over the weekend. Now that is how customer service is done! Thank you, guys!!!
Vitamin_Sea is offline  
Old 06-19-2018, 06:26 AM
  #2  
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Originally Posted by Vitamin_Sea View Post
I ordered a large bean bag on 6/1 and sent a message on 6/9 inquiring on when it might arrive, because I wanted to use it in Hatteras on 6/14. Frank called me that Monday morning and explained that while they are extremely busy and backed up a couple of weeks, he would try to bump my order up in the production schedule and have it shipped directly to our hotel. I am happy to report that it was there at the front desk waiting for us when we checked it. The chair is very comfortable and it got a lot of use over the weekend. Now that is how customer service is done! Thank you, guys!!!
I'm happy to hear you received your order in time and that you guys enjoyed it on your trip. Thank you for your support and business and we hope you enjoy your new Ocean-Tamer for years to come!
Frank@Ocean-Tamer.com is offline  

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