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International Marine - Big Mistake

Old 03-25-2019, 06:58 AM
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Default International Marine - Big Mistake

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Last edited by Oshineflorida; 03-26-2019 at 06:09 AM.
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Old 03-25-2019, 07:03 AM
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Lol
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Old 03-25-2019, 07:04 AM
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Some pictures would help. International Marine is well known and liked around here. I'm surprised to hear this.
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Old 03-25-2019, 07:10 AM
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Old 03-25-2019, 07:15 AM
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Let's see how long it takes before this gets moved to their private section where they can delete posts, as has been the pattern with any other thread with a negative IM experience.
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Old 03-25-2019, 07:18 AM
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Originally Posted by head_hunter View Post
Let's see how long it takes before this gets moved to their private section where they can delete posts, as has been the pattern with any other thread with a negative IM experience.
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Old 03-25-2019, 07:20 AM
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Only picture I have at moment. But you can see the panel is slanted even at this angle....
Knob on wheel also fell off. Simple stuff to tell me I have to bring boat up myself.. take day off work and waste the gas etc... For something a company with great service can easily send a tech down to have fixed within what a couple hours??
Not happy...
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Old 03-25-2019, 07:23 AM
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Originally Posted by head_hunter View Post
Let's see how long it takes before this gets moved to their private section where they can delete posts, as has been the pattern with any other thread with a negative IM experience.
That is what I was thinking... my experience from start to finish was pretty bad from start to finish. And now to not solve an issue they caused... asking me to waste a day and bring boat to them for their mistake...
Does not look like a good business model to me..
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Old 03-25-2019, 07:25 AM
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Originally Posted by Brian6892 View Post
So I took the leap into getting International Marine in Boynton Beach FL to do a dash refit, boca tech switches, top screen panel and all (backlit)
new steering wheel and a helm pad.
First off Mike had my recessed original switches now re-done and took the recess out of it. Knee bash keys will now happen from time to time.... Thanks Mike for saving your guys some time by asking me to go that route...
Next the switch panel he did is crooked! It slants down to the port side... a several thousand dollar job and the panel is crooked..... WOW!
Next I took the boat out for first time this past weekend and that nice steering wheel I purchased, the knob on that wheel all the bolts fell right off minutes into running it... great..

I call Mike today to tell him about this situation and he says he will not send anyone to fix this. Says I need to come up to his shop 1.5 hours away to have them fix it..
NOT HAPPENING for mistakes that they caused... Take a day off work, waste gas trailering boat that far.. when they can send a tech down for a half day of work tops to fix this problem....

I would beware of doing business with this company..
This was mentioned Feb 10th? Post 30 in your original thread.
Whitewater 28 refit


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Old 03-25-2019, 07:26 AM
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Originally Posted by Brian6892 View Post
So I took the leap into getting International Marine in Boynton Beach FL to do a dash refit, boca tech switches, top screen panel and all (backlit)
new steering wheel and a helm pad.
First off Mike had my recessed original switches now re-done and took the recess out of it. Knee bash keys will now happen from time to time.... Thanks Mike for saving your guys some time by asking me to go that route...
Next the switch panel he did is crooked! It slants down to the port side... a several thousand dollar job and the panel is crooked..... WOW!
Next I took the boat out for first time this past weekend and that nice steering wheel I purchased, the knob on that wheel all the bolts fell right off minutes into running it... great..

I call Mike today to tell him about this situation and he says he will not send anyone to fix this. Says I need to come up to his shop 1.5 hours away to have them fix it..
NOT HAPPENING for mistakes that they caused... Take a day off work, waste gas trailering boat that far.. when they can send a tech down for a half day of work tops to fix this problem....

I would beware of doing business with this company..
What would make you happy? You chose a vendor 1.5 hours away, taking it back to them to fix seems reasonable.
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Old 03-25-2019, 07:29 AM
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The knob falling off probably isn't something that IM did incorrectly ..... that sounds like a manufacturer issue but something that can probably be easily fixed.

The keys at your knees ....... yeah...... that's a big problem. At least for me it would be an issue. But then again, being Devils Advocate, you don't have a whole lot of room on the dash. And IM did ask you if mounting the keys on the electrical panel was OK. I would guess that IM would move the key location for you at no charge if you were nice and asked them politely. But this is the original location of the keys prior to IM's work. And you were OK with the key location then so I'm not sure why this is IM's problem now.

The crooked panel? I don't see it but I don't doubt you. But it's also hard to believe that IM would cut and mount a non-parallel panel. Back in February, you were happy with the panel per your post back then. Why didn't bring this complaint to IM's attention then when they still had the boat?
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Last edited by chrisrack; 03-25-2019 at 07:34 AM.
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Old 03-25-2019, 07:36 AM
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Did you pay them to come do the work at your location originally ? If so they should send a tech to you.
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Old 03-25-2019, 07:39 AM
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Originally Posted by chrisrack View Post
The knob falling off probably isn't something that IM did incorrectly ..... that sounds like a manufacturer issue but something that can probably be easily fixed.

The keys at your knees ....... yeah...... that's a big problem. At least for me it would be an issue. But then again, being Devils Advocate, you don't have a whole lot of room on the dash. And IM did ask you if mounting the keys on the electrical panel was OK. I would guess that IM would move the key location for you at no charge if you were nice and asked them politely. But this is the original location of the keys prior to IM's work. And you were OK with the key location then so I'm not sure why this is IM's problem now.

The crooked panel? I don't see it but I don't doubt you. But it's also hard to believe that IM would cut and mount a non-parallel panel. Back in February, you were happy with the panel per your post back then. Why didn't bring this complaint to IM's attention then when they still had the boat?
When I picked up in Feb I saw boat for about 6 hours before was dropped off at another boat shop for major repairs. I just got boat back last Friday..
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Old 03-25-2019, 07:39 AM
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I smell fish
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Old 03-25-2019, 07:41 AM
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they are saying they will fix it

you decided to do business with someone 1.5 hours away

1.5 hours is not a big deal in my opinion

i am having work done on my boat and its several hours away and very annoying to check up on etc but its what i decided so i have to deal with it

perhaps if your time is valuable, hire a transporter to bring it the 1.5 hours and ask them if they will reimburse and maybe you pick it up yourself and that is a compromise so you dont have to do both ways?
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Old 03-25-2019, 07:41 AM
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Originally Posted by jj1987 View Post
What would make you happy? You chose a vendor 1.5 hours away, taking it back to them to fix seems reasonable.
I chose them because of the 'great' dash refits I have seen online and i picked up boat up north so was on way back... seemed worth it.
But now for their mistake to tell me I have to bring boat back when they can easily solve this with sending a tech down for half a day.
Looks bad to basically tell me. take a day off of work and waste your gas. then waste another day and come pick it up..... Does not seem right in my eyes.
Way they basically told me well your out of luck on the phone.. rubbed me wrong way.. help a customer out after taking 3000$+ on a job ...
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Old 03-25-2019, 07:45 AM
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That switch panel looks like it's in a horrible position from the get go. Should have moved all up that up to your new dash
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Old 03-25-2019, 07:47 AM
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Originally Posted by mystery View Post
they are saying they will fix it

you decided to do business with someone 1.5 hours away

1.5 hours is not a big deal in my opinion

i am having work done on my boat and its several hours away and very annoying to check up on etc but its what i decided so i have to deal with it

perhaps if your time is valuable, hire a transporter to bring it the 1.5 hours and ask them if they will reimburse and maybe you pick it up yourself and that is a compromise so you dont have to do both ways?
You should never let a customer bend for you for mistake you as a business made.. simple as that. All i would like is for what Mike actually told me before that he would come fix this issue at my house when boat is done at the other shop..
Now going back on his word... I kept it out of the THT postings bc I thought it would be resolved accordingly..
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Old 03-25-2019, 07:47 AM
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Originally Posted by Brian6892 View Post
I chose them because of the 'great' dash refits I have seen online and i picked up boat up north so was on way back... seemed worth it.
But now for their mistake to tell me I have to bring boat back when they can easily solve this with sending a tech down for half a day.
Looks bad to basically tell me. take a day off of work and waste your gas. then waste another day and come pick it up..... Does not seem right in my eyes.
Way they basically told me well your out of luck on the phone.. rubbed me wrong way.. help a customer out after taking 3000$+ on a job ...
What do you want? A new dash? The keys moved? A new steering wheel? All of the above?

If you want all the above, I'm not sure how a technician can do all of that away from his shop.
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Old 03-25-2019, 07:48 AM
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Originally Posted by acme54321 View Post
That switch panel looks like it's in a horrible position from the get go. Should have moved all up that up to your new dash
Mike sent me drawings and said need confirmation ASAP. no suggestions or anything. Wouldnt you think someone in business would give suggestions to customers?
I have never had a dash re done. Took me several people in industry to explain how it should have been done before I figured it out..
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