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International Marine - Big Mistake

Old 03-25-2019, 11:55 AM
  #101  
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Originally Posted by Brian6892 View Post
When I got there to pick up boat, Mike stayed in the office. Never came out to walk through anything.
Car industry you can understand they are popping out hundreds of customers per week...
And what rubbed me wrong way is the fact I caught this weeks ago, Mike said yes when boat gets back to your house give me a call.

The day has come and now they are going back on their word and saying I need to bring it back to them and take my day off of work.
I will not be taking it to them. Only way to fix this is to send a tech up to fix as they stated before...
Lesson learned.
Well then, keep your boat without getting fixed. That'll show em!
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Old 03-25-2019, 11:55 AM
  #102  
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Originally Posted by Brian6892 View Post
You guys are the professionals.
For example in many industries if a customer with not as much knowledge says they think it would be better one way... The professional should give his opinion and state why it should be this way.
Mike never disclosed I would bash my knees etc. learning lesson for me.

I spoke with other shops and they all state they would never do a job like that. They would simply tell me why it should be that way.
But Mike said hey recessed or flush mount? I thought flush sounds good.. but what do I know? Obviously not enough. Thanks for the advice Mike.

Brian,

We specifically discussed the pros and cons when you wanted to tackle this project. You told me directly that you did not want to repair or replace the damaged tray due to the cost involved and that you would rather save the money and do it flush mounted. We did what you asked and you signed off on the proof as well.

Let me know if you would like the new steering wheel sent to your home along with a call tag to cover the shipping of the old one. I just spoke with the manufacturer and they stated they would exchange with me without any issue.
Mike
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Old 03-25-2019, 11:56 AM
  #103  
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Originally Posted by Hillsboro View Post
You feel better now that you got that off your chest?
A little. I never understood how it was that a "pro" could break something and thought it was fine that I pay for what *they* broke.... and THEN wanted to charge me for another part of the repair that they DID NOT MAKE. I had to point it out that since they didn't fix it, why was I being charged for it.

Yet -- they're the golden beloved children of THT?

But I'm the difficult THT prick who apparently has gone to IM multiple times and never thought I got screwed. That's all.

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Old 03-25-2019, 11:57 AM
  #104  
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Ok. So you picked up your boat, without going over it, and expect the shop to eat the time to come to you to fix it? Ever think that fabricating stuff like this might need a shop full of tools/saws/jigs? I'm no acrylic expert, but I know I'm not tackling working on such out of the back of a pickup.

If the job isn't right, it isn't right, but why would you leave without going over it, AND expect him to come to you? You should have never accepted it if it was crooked. Perhaps the knee strike thing is something that you couldn't foresee until you actually ran the boat. That's fair enough criticism. But bashing about something being crooked, when you didn't see it yourself? If it is actually crooked and you didn't see that at the time of pickup, you are either blind or weren't paying attention. Meet the vendor half way on taking care of the issue.

How about take him up on the shipping the steering wheel so you can be up and running now, and then mutually agreeing to a time that works for you both to get it knocked out at their shop.
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Old 03-25-2019, 11:58 AM
  #105  
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Originally Posted by InternationalMarineMike View Post
Brian,

We specifically discussed the pros and cons when you wanted to tackle this project. You told me directly that you did not want to repair or replace the damaged tray due to the cost involved and that you would rather save the money and do it flush mounted. We did what you asked and you signed off on the proof as well.

Let me know if you would like the new steering wheel sent to your home along with a call tag to cover the shipping of the old one. I just spoke with the manufacturer and they stated they would exchange with me without any issue.
Mike
Complete lies!
I was never once told about knee bashing and breaking my keys.
Never were any pros and cons disclosed. Ever.
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Old 03-25-2019, 12:01 PM
  #106  
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In your original post you said "Thanks Mike for saving your guys some time by asking me to go that route..." but now you say "Mike did not give me any advice on placement of panel, just recessed or flush. I said flush sounds good enough."

Those are two rather different statements...



Originally Posted by Brian6892 View Post
Reasons I am upset

1) Mike did not give me any advice on placement of panel, just recessed or flush. I said flush sounds good enough.
2) When I got there Mike just stayed in office, 'yes boat out there' No help, I get out to boat and job is still not finished. (Had to have someone finish it while I was there)
3) Mike lost my ignition key with old switch panel (Was keyless for 2-3 weeks as they never sent one to me) Not the biggest deal since boat was in another shop for a while anyways. But still not professional..
4) I caught the panel was crooked right after arriving to the next shop down in Miami and called Mike to tell him the issue. (Mike then stated he will come down to fix it once boat is back at my house, that they come down to Miami all the time)
5) My knob fell off, not IM fault. Okay but I still disclosed the issue to them..
6) I call Mike today and say hey boat is back at my house, when would best time be for your guy to come resolve this? There answer was no we can not come down. Bring boat here.
7) I told them my concerns with having to take day off and how I live down in Miami and how they told me already they would come to my house to resolve this... basically left that phone call with nothing but oh well touch luck..

You can nit pick certain things, but all of this together really rubbed me wrong way.

All I would like to have done is have a tech come down fix crooked panel and fix the steering wheel.


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Old 03-25-2019, 12:03 PM
  #107  
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Originally Posted by autobaun70 View Post
Ok. So you picked up your boat, without going over it, and expect the shop to eat the time to come to you to fix it? Ever think that fabricating stuff like this might need a shop full of tools/saws/jigs? I'm no acrylic expert, but I know I'm not tackling working on such out of the back of a pickup.

If the job isn't right, it isn't right, but why would you leave without going over it, AND expect him to come to you? You should have never accepted it if it was crooked. Perhaps the knee strike thing is something that you couldn't foresee until you actually ran the boat. That's fair enough criticism. But bashing about something being crooked, when you didn't see it yourself? If it is actually crooked and you didn't see that at the time of pickup, you are either blind or weren't paying attention. Meet the vendor half way on taking care of the issue.

How about take him up on the shipping the steering wheel so you can be up and running now, and then mutually agreeing to a time that works for you both to get it knocked out at their shop.
They will get it right... eventually.
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Old 03-25-2019, 12:05 PM
  #108  
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Originally Posted by jtcwhaler View Post
In your original post you said "Thanks Mike for saving your guys some time by asking me to go that route..." but now you say "Mike did not give me any advice on placement of panel, just recessed or flush. I said flush sounds good enough."

Those are two rather different statements...
I am simply saying he was softly trying to convince me to flush mount this to save his guys some time. All these IM lovers man. They will get the job done right... eventually. Just bring boat back. Take boat there if you want to have that happen to you.
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Old 03-25-2019, 12:12 PM
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Gentlemen, before This digresses to the point of no return can there be some compromise on both parties part? Brian can you drop off your boat on Saturday to avoid losing out on vacation days ( please include blue tape on all areas of concern, labeled)
IM can you have his boat repaired on sat while he waits (throw in a cup of coffee, ball cap, tee shirt, hookers and beer and a pat on the back?)
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Last edited by alligatorgar; 03-25-2019 at 12:20 PM.
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Old 03-25-2019, 12:14 PM
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Originally Posted by Brian6892 View Post
I am simply saying he was softly trying to convince me to flush mount this to save his guys some time. All these IM lovers man. They will get the job done right... eventually. Just bring boat back. Take boat there if you want to have that happen to you.
I was split . Now you said softly. Softly trying? You just lost credibility,thats my tht opinion.
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Old 03-25-2019, 12:14 PM
  #111  
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I'm thinking the OP can either bring the boat to IM, or he can fix it himself. Either can be done without any drama.

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Old 03-25-2019, 12:14 PM
  #112  
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Just because it's the best way to get the boat right doesn't make anyone an Im lover, like stated earlier that is where all their tools and machinery are. I once drove 3 hours each way to have a water pump issue fixed that was caused a crappy local dealer, it sucked but I was on the water the next weekend. I will agree with you on the key placement. Somewhere along the line a company who builds those panels should have known that wasn't going to work in an offshore boat.
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Old 03-25-2019, 12:15 PM
  #113  
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Originally Posted by Brian6892 View Post
Complete lies!
I was never once told about knee bashing and breaking my keys.
Never were any pros and cons disclosed. Ever.

Brian,

I did not say keys would stick out. I specifically stated one would be recessed and the other would stick out. I quote "In the end it is your choice and we will do whatever you would like". Keep in mind not everyone asks, nor follows what we say. Every boat owner wants it done a certain way and we do it that way for them.

The funny part if you left out a few details. When you picked up the boat you called me and said you love the way it came out and asked me if you could get a discount if you posted about your experience on your Instagram page (OSHINE). You indicated you had about 500,000 followers. I respectfully declined your offer, but you had no mention of any issue or anything. Now after 2 months of you having your boat a thread is started because your a knob got loose on your steering wheel. Does not sound right to me but either way I will fix it for you at no charge. Please know I would have preferred you mention it at the time of pick up and if it was in fact crooked or not perfect in anyway I would have addressed it then for you.

No appointment needed, I will personally ensure you are not having to wait as your time is valuable.

Mike
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Old 03-25-2019, 12:17 PM
  #114  
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Originally Posted by alligatorgar View Post
Gentlemen, before This digresses to the point of no return can there be some compromise on both parties part? Brian can you drop off your boat on Saturday to avoid loosing out on vacation days ( please include blue tape on all areas of concern, labeled)
IM can you have his boat repaired on sat while he waits (throw in a cup of coffee, ball cap, tee shirt, hookers and beer and a pat on the back?)


Gear idea, we can handle it any Saturday or Sunday he would like. Thank you for the suggestion.

Mike
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Old 03-25-2019, 12:18 PM
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Originally Posted by Brian6892 View Post
They will get it right... eventually.
So you are expecting them to ride up and down the road over and over again, to fix something that you should not have accepted delivery of? Do you think that you have zero responsibility in any of this?
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Old 03-25-2019, 12:19 PM
  #116  
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Originally Posted by Brian6892 View Post
I am simply saying he was softly trying to convince me to flush mount this to save his guys some time. All these IM lovers man. They will get the job done right... eventually. Just bring boat back. Take boat there if you want to have that happen to you.
Actually it takes more time to remove the tray. The issue was your tray was cracked and you told me you did not want a cracked tray and a brand new panel. I offered to repair it but you did not wan tot spend the money and asked us to remove it.

Mike
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Old 03-25-2019, 12:21 PM
  #117  
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Originally Posted by InternationalMarineMike View Post
Brian,

I did not say keys would stick out. I specifically stated one would be recessed and the other would stick out. I quote "In the end it is your choice and we will do whatever you would like". Keep in mind not everyone asks, nor follows what we say. Every boat owner wants it done a certain way and we do it that way for them.

The funny part if you left out a few details. When you picked up the boat you called me and said you love the way it came out and asked me if you could get a discount if you posted about your experience on your Instagram page (OSHINE). You indicated you had about 500,000 followers. I respectfully declined your offer, but you had no mention of any issue or anything. Now after 2 months of you having your boat a thread is started because your a knob got loose on your steering wheel. Does not sound right to me but either way I will fix it for you at no charge. Please know I would have preferred you mention it at the time of pick up and if it was in fact crooked or not perfect in anyway I would have addressed it then for you.

No appointment needed, I will personally ensure you are not having to wait as your time is valuable.

Mike
how about you stick to your word on coming to my house to fix the issue?
That is what I called asking this morning, to then be told not happening.
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Old 03-25-2019, 12:23 PM
  #118  
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Originally Posted by Brian6892 View Post
Reasons I am upset

1) Mike did not give me any advice on placement of panel, just recessed or flush. I said flush sounds good enough.
2) When I got there Mike just stayed in office, 'yes boat out there' No help, I get out to boat and job is still not finished. (Had to have someone finish it while I was there)
3) Mike lost my ignition key with old switch panel (Was keyless for 2-3 weeks as they never sent one to me) Not the biggest deal since boat was in another shop for a while anyways. But still not professional..
4) I caught the panel was crooked right after arriving to the next shop down in Miami and called Mike to tell him the issue. (Mike then stated he will come down to fix it once boat is back at my house, that they come down to Miami all the time)
5) My knob fell off, not IM fault. Okay but I still disclosed the issue to them..
6) I call Mike today and say hey boat is back at my house, when would best time be for your guy to come resolve this? There answer was no we can not come down. Bring boat here.
7) I told them my concerns with having to take day off and how I live down in Miami and how they told me already they would come to my house to resolve this... basically left that phone call with nothing but oh well touch luck..

You can nit pick certain things, but all of this together really rubbed me wrong way.

All I would like to have done is have a tech come down fix crooked panel (like Mike previously told me) and fix the steering wheel.
Why do you have to take a day off from work for this?
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Old 03-25-2019, 12:23 PM
  #119  
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It is turning into a he said and I said situation.
Get your jobs done right the first time.
If you want a place that cant do this then do not use them.
Take your chances elsewhere.
Nothing will be resolved from this. Just might help avoid another issue like this with a future customer.
Good luck.
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Old 03-25-2019, 12:25 PM
  #120  
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Originally Posted by InternationalMarineMike View Post
Brian,

I did not say keys would stick out. I specifically stated one would be recessed and the other would stick out. I quote "In the end it is your choice and we will do whatever you would like". Keep in mind not everyone asks, nor follows what we say. Every boat owner wants it done a certain way and we do it that way for them.

The funny part if you left out a few details. When you picked up the boat you called me and said you love the way it came out and asked me if you could get a discount if you posted about your experience on your Instagram page (OSHINE). You indicated you had about 500,000 followers. I respectfully declined your offer, but you had no mention of any issue or anything. Now after 2 months of you having your boat a thread is started because your a knob got loose on your steering wheel. Does not sound right to me but either way I will fix it for you at no charge. Please know I would have preferred you mention it at the time of pick up and if it was in fact crooked or not perfect in anyway I would have addressed it then for you.

No appointment needed, I will personally ensure you are not having to wait as your time is valuable.

Mike
I knew there was two sides to this story. OP sounds like a DB.
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