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International Marine - Big Mistake

Old 03-25-2019, 10:58 AM
  #81  
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Originally Posted by Hillsboro View Post
Maybe the boat is crooked....

Actually you are kinda right. I have seen this on some of the brand new ones. We have one in our shop now and the console is not 100 percent square. Hard to notice but when you are laying stuff out sometimes it shows.

Mike
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Old 03-25-2019, 10:59 AM
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Originally Posted by coores14 View Post
haha I know. You did this one!

LOL I know. I love your new project; looking good.

Mike

Last edited by InternationalMarineMike; 03-25-2019 at 11:11 AM.
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Old 03-25-2019, 11:00 AM
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Originally Posted by Locke N Load View Post
I am guessing the OP is born in a year between 1981 and 1996.
’92?
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Old 03-25-2019, 11:14 AM
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I had a key at that height on my Pursuit, people bumped it all the time and turned the boat off mid running. It became a hassle to have to worry about. When you take it back up there I would have the ignition moved.
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Old 03-25-2019, 11:19 AM
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I think IM is being quite reasonable. Based on the above, I would do business with them. If the OP had noticed the issue right away, he could have saved himself the ride. Mike's point #4 is quite valid. I had a warranty problem with my new vehicle that took 4 trips to the dealership to resolve. Even though they could not fix it on the first try, I was still responsible for bringing the vehicle back to them.
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Old 03-25-2019, 11:20 AM
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Old 03-25-2019, 11:22 AM
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I think that IM should have noticed this BEFORE the boat left the shop. I guess there is no QC there when a boat is finished. I am sure IM does good work and this one got thru the cracks.
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Old 03-25-2019, 11:23 AM
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Originally Posted by InternationalMarineMike View Post
We have no problem doing that but his tray was deplorable and opted to have it removed.

Mike
sounds like the truth is coming out! wonder if Brian returns to this thread?
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Old 03-25-2019, 11:25 AM
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Originally Posted by InternationalMarineMike View Post
Brian,

A few things:

1. We will handle any issue that you may have at zero cost to you.

2. We don't make the steering wheel but will send one to you and you can send the other one back at no charge. I will take it up with he manufacturer and let them know their knob was loose.

3. You are attempting to hold us hostage by coming here. Not the best way to get stuff handled and I wish you the very best.

4. When you get your truck repaired does Ford make house calls?

5. If you noticed this when you where at our shop we would have not let the boat leave; we would have fixed it right then and there if you were not 100 percent happy.

As always if you have any issue whatsoever I will personally handle it. Let me know what day and when you would like to bring it in. No appointment needed we will give you priority.

Mike
This is what a good business will do ^^^^
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Old 03-25-2019, 11:27 AM
  #90  
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These threads all start out the same way. Bitching and bashing. Put on your big boy pants and work to be part of the solution, not the problem. You want what you paid for, now let him fix it.
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Old 03-25-2019, 11:33 AM
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Originally Posted by InternationalMarineMike View Post
We have no problem doing that but his tray was deplorable and opted to have it removed.

Mike
So the question is what is the charge for the recessed version or is this on the house?
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Old 03-25-2019, 11:35 AM
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Originally Posted by head_hunter View Post
Let's see how long it takes before this gets moved to their private section where they can delete posts, as has been the pattern with any other thread with a negative IM experience.
Really? I noticed that Outboard Specialties "Liked" this reply. What's up with that? They hosed me for stuff they broke on my old boat and nobody gave a crap. Get real.

Originally Posted by Brian6892 View Post
When I picked up in Feb I saw boat for about 6 hours before was dropped off at another boat shop for major repairs. I just got boat back last Friday..
...and the other place? They couldn't have caused an issue with the wheel?

Originally Posted by acme54321 View Post
That switch panel looks like it's in a horrible position from the get go. Should have moved all up that up to your new dash
Did you say you wanted it like that or did IM?

Originally Posted by chrisrack View Post
What do you want? A new dash? The keys moved? A new steering wheel? All of the above?

If you want all the above, I'm not sure how a technician can do all of that away from his shop.
I'm interested in this.

Originally Posted by rmzfab View Post
What work did the other shop you dropped off do? maybe they accessed the panel and put it on crooked.
I wonder too... other hands in the pot.

Originally Posted by InternationalMarineMike View Post
Brian,

A few things:

1. We will handle any issue that you may have at zero cost to you.

2. We don't make the steering wheel but will send one to you and you can send the other one back at no charge. I will take it up with he manufacturer and let them know their knob was loose.

3. You are attempting to hold us hostage by coming here. Not the best way to get stuff handled and I wish you the very best.

4. When you get your truck repaired does Ford make house calls?

5. If you noticed this when you where at our shop we would have not let the boat leave; we would have fixed it right then and there if you were not 100 percent happy.

As always if you have any issue whatsoever I will personally handle it. Let me know what day and when you would like to bring it in. No appointment needed we will give you priority.

Mike
Well... so there you have it. Bring it back to him, have him make it the way you 'now' want, and there you go.

--

For the record, yes, I happen to like IM -- but I also know they're not perfect. But seriously. This is really odd. Are you pissed because you have to bring the boat back to them or because you didn't catch it all when you picked it up. To me it sound like you're being given the chance to tweak things you didn't think of the first time and you're complaining?

I don't really understand it. Maybe I'm off base, but I don't get it. Everyone loves that other place... dang guys never lifted a finger for me but took my money. Yet people love them. But if you got a chance to take a dump on IM, it's s swarm. Reminds me of the THT guy that was selling fake Garmin cards... I kept saying it over and over... but everyone loved him. Then he started taking people's money and never shipping... that mattered. LOL.

Call IM. Tell him the issues. If he offers to make right, you post that. If he doesn't offer to make it right, then post that too. Personally you brought the boat somewhere else a while ago, and for all IM knows the issues are from there - yet he's willing to make it right. WTF is there to complain about?
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Old 03-25-2019, 11:38 AM
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Originally Posted by OldPete View Post
Really? I noticed that Outboard Specialties "Liked" this reply. What's up with that? They hosed me for stuff they broke on my old boat and nobody gave a crap. Get real.



...and the other place? They couldn't have caused an issue with the wheel?



Did you say you wanted it like that or did IM?



I'm interested in this.



I wonder too... other hands in the pot.



Well... so there you have it. Bring it back to him, have him make it the way you 'now' want, and there you go.

--

For the record, yes, I happen to like IM -- but I also know they're not perfect. But seriously. This is really odd. Are you pissed because you have to bring the boat back to them or because you didn't catch it all when you picked it up. To me it sound like you're being given the chance to tweak things you didn't think of the first time and you're complaining?

I don't really understand it. Maybe I'm off base, but I don't get it. Everyone loves that other place... dang guys never lifted a finger for me but took my money. Yet people love them. But if you got a chance to take a dump on IM, it's s swarm. Reminds me of the THT guy that was selling fake Garmin cards... I kept saying it over and over... but everyone loved him. Then he started taking people's money and never shipping... that mattered. LOL.

Call IM. Tell him the issues. If he offers to make right, you post that. If he doesn't offer to make it right, then post that too. Personally you brought the boat somewhere else a while ago, and for all IM knows the issues are from there - yet he's willing to make it right. WTF is there to complain about?
You feel better now that you got that off your chest?
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Old 03-25-2019, 11:38 AM
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Originally Posted by Hillsboro View Post
I think that IM should have noticed this BEFORE the boat left the shop. I guess there is no QC there when a boat is finished. I am sure IM does good work and this one got thru the cracks.
When I got there to pick up boat, Mike stayed in the office. Never came out to walk through anything.
Car industry you can understand they are popping out hundreds of customers per week...
And what rubbed me wrong way is the fact I caught this weeks ago, Mike said yes when boat gets back to your house give me a call.

The day has come and now they are going back on their word and saying I need to bring it back to them and take my day off of work.
I will not be taking it to them. Only way to fix this is to send a tech up to fix as they stated before...
Lesson learned.
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Old 03-25-2019, 11:41 AM
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Originally Posted by InternationalMarineMike View Post
We have no problem doing that but his tray was deplorable and opted to have it removed.

Mike
You guys are the professionals.
For example in many industries if a customer with not as much knowledge says they think it would be better one way... The professional should give his opinion and state why it should be this way.
Mike never disclosed I would bash my knees etc. learning lesson for me.

I spoke with other shops and they all state they would never do a job like that. They would simply tell me why it should be that way.
But Mike said hey recessed or flush mount? I thought flush sounds good.. but what do I know? Obviously not enough. Thanks for the advice Mike.
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Old 03-25-2019, 11:43 AM
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I think he's upset because he feels Mike should have given him better guidance on how to properly set up a switch panel on the limited space available and he doesn't want to take day off and drive boat back to Mike's. I can understand if Mike is supposed to do great work and has a strong reputation in Fl. that this guy would follow his advice on panel placement etc.. What's strange though is that he was told by THT members back in Feb that panel placement would be a problem and he elected not to call Mike and have it changed. Additionally, if you're not happy with the work you have to bring the boat back. I've never heard of any shop picking up your trailer to do free repairs.
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Old 03-25-2019, 11:46 AM
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Originally Posted by cman55 View Post
I think he's upset because he feels Mike should have given him better guidance on how to properly set up a switch panel on the limited space available and he doesn't want to take day off and drive boat back to Mike's. I can understand if Mike is supposed to do great work and has a strong reputation in Fl. that this guy would follow his advice on panel placement etc.. What's strange though is that he was told by THT members back in Feb that panel placement would be a problem and he elected not to call Mike and have it changed. Additionally, if you're not happy with the work you have to bring the boat back. I've never heard of any shop picking up your trailer to do free repairs.
To be fair, Mike is the pro and I am some internet troll who doesn't know chit.
No wonder the guy listened to Mike.

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Old 03-25-2019, 11:47 AM
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Originally Posted by Blazer7420 View Post
Wait, International fixes Willis's mistakes, right? Are you suggesting that Willis fix International mistakes.
That is just wrong, on so many levels.
The twisted Parker owner should take his boat to Parker Yacht.

They fix Parker's right?
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Old 03-25-2019, 11:49 AM
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Originally Posted by Brian6892 View Post
You guys are the professionals.
For example in many industries if a customer with not as much knowledge says they think it would be better one way... The professional should give his opinion and state why it should be this way.
Mike never disclosed I would bash my knees etc. learning lesson for me.

I spoke with other shops and they all state they would never do a job like that. They would simply tell me why it should be that way.
But Mike said hey recessed or flush mount? I thought flush sounds good.. but what do I know? Obviously not enough. Thanks for the advice Mike.
do you need personal instructions on how to wipe your ass as well? this a complete custom refit, do your home work and know what you want, not hope a shop tells you what you want!
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Old 03-25-2019, 11:51 AM
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Originally Posted by cman55 View Post
I think he's upset because he feels Mike should have given him better guidance on how to properly set up a switch panel on the limited space available and he doesn't want to take day off and drive boat back to Mike's. I can understand if Mike is supposed to do great work and has a strong reputation in Fl. that this guy would follow his advice on panel placement etc.. What's strange though is that he was told by THT members back in Feb that panel placement would be a problem and he elected not to call Mike and have it changed. Additionally, if you're not happy with the work you have to bring the boat back. I've never heard of any shop picking up your trailer to do free repairs.
Reasons I am upset

1) Mike did not give me any advice on placement of panel, just recessed or flush. I said flush sounds good enough.
2) When I got there Mike just stayed in office, 'yes boat out there' No help, I get out to boat and job is still not finished. (Had to have someone finish it while I was there)
3) Mike lost my ignition key with old switch panel (Was keyless for 2-3 weeks as they never sent one to me) Not the biggest deal since boat was in another shop for a while anyways. But still not professional..
4) I caught the panel was crooked right after arriving to the next shop down in Miami and called Mike to tell him the issue. (Mike then stated he will come down to fix it once boat is back at my house, that they come down to Miami all the time)
5) My knob fell off, not IM fault. Okay but I still disclosed the issue to them..
6) I call Mike today and say hey boat is back at my house, when would best time be for your guy to come resolve this? There answer was no we can not come down. Bring boat here.
7) I told them my concerns with having to take day off and how I live down in Miami and how they told me already they would come to my house to resolve this... basically left that phone call with nothing but oh well touch luck..

You can nit pick certain things, but all of this together really rubbed me wrong way.

All I would like to have done is have a tech come down fix crooked panel (like Mike previously told me) and fix the steering wheel.
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