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Owner Linwood Parker's Official Response to Poor Customer Service Allegations

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Owner Linwood Parker's Official Response to Poor Customer Service Allegations

Old 03-14-2019, 08:58 PM
  #81  
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Originally Posted by Brad1 View Post
Parker's response on here is damage control. Nothing more.
If you call getting punched in the face 35 times before raising your arms "damage control", then yes, yes it is.
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Old 03-14-2019, 09:02 PM
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Originally Posted by Brad1 View Post
Parker's response on here is damage control. Nothing more.
Bullshit! They are a stand up company that has offered to make things right in 3 different ways and the OP seems to still have his panties in a wad.
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Old 03-14-2019, 09:05 PM
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Originally Posted by Reel Original View Post
Why are all these people backing Parker and saying “everyone’s human” and “nobody’s perfect”? What a joke! That boats a POS, and regardless of human error it seems silly that it would even leave the factory! That’s beyond a quality control issue

One boat does not make a quality defeicent trend to be recognized by oversight folks , Hard to spot the one off sometimes , I’m in the biz only on aircraft ... just my opinion .

Pretty stand up to come in and state what they will do and make right in my eyes ...

And no it’s not 737’s lol

Last edited by finatic_21; 03-14-2019 at 09:13 PM.
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Old 03-14-2019, 09:06 PM
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Originally Posted by Elgreco809 View Post
Take your Wally world home air conditioner with you.
That right there is funny. He does seem like a WalMart shopper.
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Old 03-14-2019, 09:16 PM
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Originally Posted by dsharp View Post
I got a laugh out of that, too. He's really gonna shit when he gets it home and measures it.
I guess he won’t be shopping at Home Depot anymore...
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Old 03-14-2019, 09:45 PM
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Originally Posted by Shag View Post
Bullshit! They are a stand up company that has offered to make things right in 3 different ways and the OP seems to still have his panties in a wad.
I'm going to speak from experience. I had a boat manufacturer not only buy a defective boat back off of me, but also reimburse me for both my expenses associated with the boat purchase, the electronics I installed on the boat, and the boat payments while I was unable to use the boat. During which time I met with the president of the manufacturer first hand to discuss the problem and the solution.

Here's how they operate. You discover the defect with your boat. Their customer service department fields the issue so that it will be handled on THEIR terms, and on THEIR time frame. Meanwhile, you just spent a wad of cash on a defective boat that you can't use, you don't know how long it's going to take to get corrected, and you don't know what's going to be done to correct it. They might even fluff you off at first and say, "Ah, what you're telling us is wrong with your boat, that's not really a problem." That's exactly what happened to me.

OOTR got pissed that they weren't handling such a serious defect in a much more serious manner. So after getting such a lame response from Parker, he posts the you tube video. Now he's got our attention and we're all buzzin' about it. Parker see's what's going on, so in response, they come out with the offer. You can clearly see the you tube video was posted on 3/7 and the letter Parker mailed was on 3/13.

So yeah, they're doing the right thing NOW. But if they were going to do the right thing from the get go, we wouldn't even be chatting about this.
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Old 03-14-2019, 10:01 PM
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Originally Posted by Brad1 View Post
I'm going to speak from experience. I had a boat manufacturer not only buy a defective boat back off of me, but also reimburse me for both my expenses associated with the boat purchase, the electronics I installed on the boat, and the boat payments while I was unable to use the boat. During which time I met with the president of the manufacturer first hand to discuss the problem and the solution.

Here's how they operate. You discover the defect with your boat. Their customer service department fields the issue so that it will be handled on THEIR terms, and on THEIR time frame. Meanwhile, you just spent a wad of cash on a defective boat that you can't use, you don't know how long it's going to take to get corrected, and you don't know what's going to be done to correct it. They might even fluff you off at first and say, "Ah, what you're telling us is wrong with your boat, that's not really a problem." That's exactly what happened to me.

OOTR got pissed that they weren't handling such a serious defect in a much more serious manner. So after getting such a lame response from Parker, he posts the you tube video. Now he's got our attention and we're all buzzin' about it. Parker see's what's going on, so in response, they come out with the offer. You can clearly see the you tube video was posted on 3/7 and the letter Parker mailed was on 3/13.

So yeah, they're doing the right thing NOW. But if they were going to do the right thing from the get go, we wouldn't even be chatting about this.

Here's the difference between your experience and OOTR's. Copied from your post:

I met with the president of the manufacturer first hand to discuss the problem and the solution


OOTR didn't give them that opportunity. He hasn't posted anything from them showing that they blew him off or directed him to only talk to the dealer. Everything posted from both sides shows that Parker tried to do the right thing from day one and he refused.

An amicable solution requires both parties to participate. Sounds like you did that and it worked in your favor. OOTR isn't going to make out as well.

All evidence I've seen shows that Parker tried to play nice, but OOTR thought he held the upper hand with his mighty YouTube videos. Parker has now called his bluff and is demanding he lay his cards on the table. Sucks to be OOTR right now.
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Last edited by ChrisW21; 03-14-2019 at 10:23 PM.
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Old 03-14-2019, 10:04 PM
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Did Parker install an unlevel deck and then try to compensate by chopping the pilot house on the high side. If so, wouldn’t it have been easier to just fix the deck than modding the house?
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Old 03-14-2019, 10:28 PM
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Originally Posted by ChrisW21 View Post
Sucks to be OOTR right now.
Are you sure

Seems to me this letter is the first time they are offering to build him a replacement boat just like the one he has.

You know, not just accept one from a "in dealer stock" that they deem should be "close enough".

Parker even says in this letter they wanted him to take a white boat instead of the blue one he purchased originally.
http://www.parkerboats.net/public/
But I didn't see where they said they offered him any incentive to accept something different than what he thought he bought.
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Old 03-14-2019, 10:49 PM
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Originally Posted by Grunts N Grits View Post
Are you sure

Seems to me this letter is the first time they are offering to build him a replacement boat just like the one he has.

You know, not just accept one from a "in dealer stock" that they deem should be "close enough".

Parker even says in this letter they wanted him to take a white boat instead of the blue one he purchased originally.
Public Information - Parker Boats
But I didn't see where they said they offered him any incentive to accept something different than what he thought he bought.

The point you, and 80% of the others here, are missing is......

PARKER IS UNDER NO OBLIGATION TO DO ANY OF THIS. THEY ARE GOING ABOVE AND BEYOND THE LEGAL REQUIREMENTS OF THE WARRANTY.

Parker has been trying to work with this wombat from the start. He just thinks his shit don't stink and he should get freebies above and beyond what was agreed upon in his signed sales agreement.

Where Parker failed was not specifying in the letter they sent, a date required for his response before all offers were null and void.
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Old 03-14-2019, 11:00 PM
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This shit is like handing a starving kid a hamburger just to have that lil SOB hand it back and say, "I said no onions! Get me another one!".
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Old 03-15-2019, 12:42 AM
  #92  
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This story deserves to become a business school case study.
  • Without adequate requirements definition, contracting, final inspection and acceptance processes, OEM with poor engineering design and manufacturing processes but sterling reputation knowingly delivers discrepant product through dealer network to unsophisticated customer.
  • Unsophisticated customer and OEM mismanage post-delivery and discovery activities, inexplicably avoid available and common business and legal remedies.
  • OEM miscalculates, initially attempts to placate customer with low-ball rework process and recitation of company mantra.
  • Customer weaponizes social media.
  • OEM's observe, orient, decide, act cycle time is too long and reliance on reputation is inadequate so long as discrepant product is in customer's hands.
  • Inept OEM response and crisis management result in damage to company reputation and to customer.
  • Situation unlikely to be resolved without external intervention; both OEM and customer will receive sub-optimal result.
  • Neither OEM or customer achieve satisfactory result.
Come to think of it, the B schools love comparative analyses: maybe it's Parker and Boeing.
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Old 03-15-2019, 12:46 AM
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Wow! To someone who never went to college, you might sound like you went to college!

I don't think you sound like you went to college.

And you are yet another one of the masses who hasn't taken the time to read all of the information, from all of the currently available sources.
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Old 03-15-2019, 02:36 AM
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I think the letter on Parker’s website explains a lot. In my opinion they tried to make it right from the beginning.
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Old 03-15-2019, 02:39 AM
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Originally Posted by ChrisW21 View Post
Here's the difference between your experience and OOTR's. Copied from your post:

I met with the president of the manufacturer first hand to discuss the problem and the solution


OOTR didn't give them that opportunity. He hasn't posted anything from them showing that they blew him off or directed him to only talk to the dealer. Everything posted from both sides shows that Parker tried to do the right thing from day one and he refused.

An amicable solution requires both parties to participate. Sounds like you did that and it worked in your favor. OOTR isn't going to make out as well.

All evidence I've seen shows that Parker tried to play nice, but OOTR thought he held the upper hand with his mighty YouTube videos. Parker has now called his bluff and is demanding he lay his cards on the table. Sucks to be OOTR right now.
What do you mean he didn't give them the opportunity? Did you not watch the YouTube video in which OOTR explained how Parker would pick up the boat when it was convenient for them and take it back to the factory to assess? He gave them the opportunity. They just didn't get serious about it until after the YouTube video.
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Old 03-15-2019, 02:43 AM
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I think it’s amazing that Parker boats came on here to acknowledge the situation. Most companies wouldn’t do that.
Parker has offered several solutions to a problem, most of them seem reasonable. Looks to me that he not only rejected their offers but is hiding the fact that they did make several offers.

This owner wants is more that’s in the warranty, life doesn’t work that way.

When he does get his “fix” will there be a non-disclosure agreement?

If if he begins to harm the manufacturer with untrue statements there may be consequences for him.

Seems pretty cut and dry to me...

You buy a new product, it’s under warranty.

You find a issue you aren’t happy with.

Product is returned to dealer, inspected, repaired or replaced.

Thats the fine print on anything!

My opinion anyway.


I wouldn’t hesitate to buy a Parker boat, amazing that they are standing behind their product with this much flexibility.


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Old 03-15-2019, 02:45 AM
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He didn’t buy the boat directly from Parker, the dealership should have dealt w 99% of this IMO.

IF you buy a defective Ford or Honda you don’t go to the factory. (unless the dealer blowers you off)
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Old 03-15-2019, 03:12 AM
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Originally Posted by Robin Parker View Post
. We feel we have gone above and beyond in trying to rectify what we recognized as a problem for Out On the Reef.
Above and beyond? or currently expected level of commercial response? OOTR may be reaching in some of his demands, but unless he is made 100% whole, I don't really see that the response deserves such praise.

Very simple, send an awake QC supervisor to inspect the boat. Detail everything that needs to be corrected in a new boat, along with an accurate estimate of the value of the addition of all owner installed mods. Exchange the boat for it's identical twin that can be built asap. Deliver that boat back to OOTR, hand him check for the value of the mods, have OOTR sign a shut-up agreement and shake hands.
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Old 03-15-2019, 03:36 AM
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OOTR reminds me of trying to feed a whiny ass kid in a high hair: you want applesauce? NO. You want juice? NO. You want some pudding? NO! wawawawawaaw.
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Old 03-15-2019, 03:52 AM
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Robin Parker personally, I had a brand new boat (not Parker) and it was broken down for the entire first 9 months I owned it. The local dealer, that everyone loves and fawns over, actually said to me the third time I brought it in, “What did you do to it?”.

I can rebuild a 671 Cummins diesel engine. I knew what was wrong, told them what was wrong, told them it was not fixed and why each time I went to get it before I got there because they had not had/given enough time to have done what I told them to do.
finally, Mercury sent down someone. After doing exactly what I told the dealer to do (I did not presume to tell the Merc guy how to do his job), the boat was fixed and they gave me a nice Merc jacket for my troubles and a new prop (the prop on it was the wrong pitch as well).

THAT is customer service.

what you are doing, is exactly that. The old saying, “Those who know, know, those who don’t know, don’t matter”...applies.

I do not know Parker boats, but have heard nothing but good about them, so keep on keeping on

For what it is worth.

Russ
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