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Owner Linwood Parker's Official Response to Poor Customer Service Allegations

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Owner Linwood Parker's Official Response to Poor Customer Service Allegations

Old 03-14-2019, 05:53 PM
  #41  
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Customer is a total nut job. Anyone in sales (esp cars) has dealt with a few of these types.
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Old 03-14-2019, 05:53 PM
  #42  
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Owned a Parker 21 SE. Great boat overall. Only complaint I had was leaning post rod holders were pitched aft such that when it held rods one could not walk across back of boat. Total screw up by Parker, Never tested those newly designed rod holders. V dissapointed in Parkers lack of QC in that regard. I sold boat, Someone at Parker was not watching the store when they decided to use those holders. Systemic to all 21SE boats that year, and I think next. Mine was a 2012. I understand no one is perfect, but pretty big snafu when holding rods makes stern of boat essentially blocked. Clearly no testing before moving to such holders. I now own a Steiger. Steiger has its own issues - sloppy lack of correcting known systemic issues IMO.
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Old 03-14-2019, 05:56 PM
  #43  
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OOTR is totally justified in his complaint. Wholly unacceptable. Parker should immediately build him his exact boat, install his after market accessories, deliver said boat & retrieve the ridiculously defective boat, plain & simple. Sloopy, sloopy, sloopy workmanship by Parker.
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Old 03-14-2019, 05:57 PM
  #44  
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Great post Robin, and that’s why I own a Parker.
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Old 03-14-2019, 06:04 PM
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Originally Posted by Reel Original View Post
Why are all these people backing Parker and saying “everyone’s human” and “nobody’s perfect”? What a joke! That boats a POS, and regardless of human error it seems silly that it would even leave the factory! That’s beyond a quality control issue
Take a second. Look around your current environment. Pick an object. I'll make it easy for you.

Let's start with the computer your reading this on. Go to Google and search for a review of that computer.

**Waiting patiently for you***

What did you find? Bad reviews?? Hmmmmm.......

How about your TV? Or kitchen appliances? Or the brand of socks you wear?

Any bad reviews?

OK. Now try this. Search "Airbag recalls". Anything come up?? Maybe some news articles about MILLIONS of recalls??

Shit happens. You still own all these products that had bad reviews. In fact, you'll buy them all again many more times in your life. Probably again sometime in the next week or so.

Parker is doing their best to make it right. The owner isn't letting that happen.
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Old 03-14-2019, 06:08 PM
  #46  
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Never met Robin but Linwood has always been a really stand up guy and it looks like he passed it on!. Like I said in the first thread, I have the #8 boat he built, behind his house.

Robin, quick trivia question. Ask Linwood who was his only customer that picked up a boat with a hearse. I think it might bring a smile to his face.
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Old 03-14-2019, 06:11 PM
  #47  
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Originally Posted by Robin Parker View Post
On Wed, March 13, 2019, an official letter was sent to Out On the Reef from our owner Linwood Parker. The letter outlined the timeline of events and a recap of conversations Linwood has had with Out On the Reef, including our offers to pick up the boat for repairs, buy back On the Reef’s boat, and exchange it for a new boat of the same specs with his local boat dealer. As most of you are aware, all of these offers were rejected by Out On the Reef.

We are unable to make any decisions about Out On the Reef’s boat without inspecting the product first-hand. We have sent Out On the Reef our official offer requesting his signature asking that the following steps be taken:

• Out On the Reef will deliver the boat back to his boat dealer

• Transportation has been arranged by Parker Boats to bring the boat back to our North Carolina plant

• Parker will assess the boat

• Out On the Reef will be contacted to discuss the findings. If their findings are in line with ours, a replacement boat will be scheduled for Out On the Reef as soon as possible.

• Parker will arrange the return of the boat to Out On the Reef’s boat dealer.
Parker I would not be completely happy with this if I was your customer. The video evidence is pretty clear. Asking OOTR to sign an agreement and return the boat so you can look at it and then discuss what to do doesn't sit well with me. Could you have one of employees from the dealership go visit him and report back to you? Or hire a surveyor to inspect it and report back to you? At that point if I was OOTR, I would want a signed agreement from you before you took my boat EXACTLY what you plan to do.

OOTR lost trust during this purchase (your companies fault) and you're trying to get him back by telling him to just trust you more. I think you should make the first move. If he does something stupid, let him keep the boat and the courts can decide.
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Old 03-14-2019, 06:17 PM
  #48  
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Originally Posted by ChrisW21 View Post
Take a second. Look around your current environment. Pick an object. I'll make it easy for you.

Let's start with the computer your reading this on. Go to Google and search for a review of that computer.

**Waiting patiently for you***

What did you find? Bad reviews?? Hmmmmm.......

How about your TV? Or kitchen appliances? Or the brand of socks you wear?

Any bad reviews?

OK. Now try this. Search "Airbag recalls". Anything come up?? Maybe some news articles about MILLIONS of recalls??

Shit happens. You still own all these products that had bad reviews. In fact, you'll buy them all again many more times in your life. Probably again sometime in the next week or so.

Parker is doing their best to make it right. The owner isn't letting that happen.
You’re probably right, but my socks didn’t cost $50k. I’m not a fan boy of Parker’s, but let’s call a spade a spade. The boats bad, and at least Parker seems to be trying to make it right.
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Old 03-14-2019, 06:20 PM
  #49  
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I realize Walmart would take back the blender no questions asked but you have to remember this is a small family owned business. It’s a nice facility but this is not a major factory. Shit happens and that sucks but what more can you ask then to get a new boat.

He is a young guy get the new boat, fix it how you want it and enjoy it for years.
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Old 03-14-2019, 06:32 PM
  #50  
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Originally Posted by mangolimit View Post
Do you think OOTR deserves an "end all be all good gesture"? Honest question.

Never mind, Parker will do whatever it takes to make it right and then some regardless..........because that's Parker.
He only deserves what is stated in the warranty he signed. Not really about what he deserves at this point. From a marketing standpoint an offer like that would go a long way. Hell OOTR probably has more viewers now than ever and it would be great to have him doing videos on his new Parker and talking about how great Parker ending up taking care of him. To be honest I would throw in the radar he is requesting also.

In the end they did build a wonky boat and the guy has hundreds or even thousands of hours customizing it exactly how he wants it. I can see his side of being pissed, but I actually think he is being a baby.
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Old 03-14-2019, 06:36 PM
  #51  
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Originally Posted by RodeToNoWhere View Post
Parker I would not be completely happy with this if I was your customer. The video evidence is pretty clear. Asking OOTR to sign an agreement and return the boat so you can look at it and then discuss what to do doesn't sit well with me. Could you have one of employees from the dealership go visit him and report back to you? Or hire a surveyor to inspect it and report back to you? At that point if I was OOTR, I would want a signed agreement from you before you took my boat EXACTLY what you plan to do.

OOTR lost trust during this purchase (your companies fault) and you're trying to get him back by telling him to just trust you more. I think you should make the first move. If he does something stupid, let him keep the boat and the courts can decide.

Parker has proposed 3 fair ways to honor the warranty on this boat. Including a brand new boat.
Toyota replaced the frame of my 2007 Tacoma.
I would have been much happier to have Toyota build me a brand new replacement.
What Parker has offered is above and beyond. This OOTR guy needs to put up or shut up.
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Old 03-14-2019, 06:38 PM
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Originally Posted by Reel Original View Post

You’re probably right, but my socks didn’t cost $50k. I’m not a fan boy of Parker’s, but let’s call a spade a spade. The boats bad, and at least Parker seems to be trying to make it right.
Fair reply. But think about how many people have $50k plus cars with airbags that might kill them.

Do they get new cars? Or the upgraded sound system added when they get the airbag replaced?

With the cars we're talking about something that has proven to kill people. Here we're talking about a cosmetic defect that just pisses off someone with OCD.

Parker is being MORE than reasonable.
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Old 03-14-2019, 06:38 PM
  #53  
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This should be a textbook case in business 101 of how a company can be better off without some customers.

Having come across a few of those customers I can see Mr. Parker telling OOTR "Sir, you really need to be owning a (fill in the blank). A Parker boat is just not right for you."
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Old 03-14-2019, 06:41 PM
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Originally Posted by ChrisW21 View Post
Fair reply. But think about how many people have $50k plus cars with airbags that might kill them.

Do they get new cars? Or the upgraded sound system added when they get the airbag replaced?

With the cars we're talking about something that has proven to kill people. Here we're talking about a cosmetic defect that just pisses off someone with OCD.

Parker is being MORE than reasonable.
Chris your analogy is off. The people with the airbags that get recalled have NOT been affected by the defect. Your analogy should compare OOTR to the people killed by the airbag defect.

Not saying I think that's correct either, but the analogy would be more apt.
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Old 03-14-2019, 06:41 PM
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Originally Posted by nicecast View Post
They did essentially that. Read Linwood's letter on their website. Public Information - Parker Boats

Always have loved the look of Parker boats!
No they offered to build him a new boat asap (who knows how long that is) only after he gives back his boat. Paying a boat note for 6 months with no boat would not make me happy. Let him keep his current boat until his new one arrives. If Parker wants to inspect his current boat to confirm it is lopsided send someone down with a tape measure.
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Old 03-14-2019, 06:42 PM
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From a legal standpoint, for Parker and/or it's agents to come on this public site and admit the boat left it's factory in a defective state is more than stupid. In addition, the refund of the purchase price is not fair to the owner since Parker has been using the money for it's own benefit while the owner of the admittedly defective boat has restricted use at best.. Finally, if Parker is offering specific choices, but owner has to sign an agreement, then the ratification of the defective issue is not in good faith.
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Old 03-14-2019, 06:44 PM
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Originally Posted by RodeToNoWhere View Post
Chris your analogy is off. The people with the airbags that get recalled have NOT been affected by the defect. Your analogy should compare OOTR to the people killed by the airbag defect.

Not saying I think that's correct either, but the analogy would be more apt.
Why would I do that? Has OOTR been killed? How has he been affected? How does this endanger his life? It's a cosmetic defect that doesn't even need to be legally covered.

Please, tell me more.
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Old 03-14-2019, 06:50 PM
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Originally Posted by ChrisW21 View Post
Why would I do that? Has OOTR been killed? How has he been affected? How does this endanger his life? It's a cosmetic defect that doesn't even need to be legally covered.

Please, tell me more.
It's your analogy, not mine. I'm the one telling you it doesn't make sense.

Cars:
1. Car airbag defect kills people (1st group affected)
2. Manufacturer identifies problem, issues recall
3. People get their cars fixed (2nd group affected)

OOTR:
1. He gets boat build poorly (1st group affected)
2. Parker either fixes or denies the warranty claim
3. If Parker finds a problem with multiple boats they made, possibly they recall them, or they deny those warranty claims too (2nd group affected)

Both OOTR and the dead airbag people are in the same realm of a tort claim.

If Parker denies the claim and says it's only cosmetic then that's their choice. It would change what I think about the company for sure. A few people in the market for one of their boats may agree.
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Old 03-14-2019, 06:59 PM
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I see it this way:

Car example:

Airbags kill people. Manufacturer issues recall (MILLIONS). People patiently wait for airbags to come in for replacement, since there's so many they can't fix all at once. Still drive cars every day with loved ones in danger. Months later airbags come in, make appointment, change out airbag. All is well in the world.


Boat example:

My boat is crooked. It's still perfectly safe, but I don't like it. Not really a warranty issue, since it's cosmetic, but manufacturer wants to do right.

MFG: "We can fix it"

OWNER: "No"

MFG: "We can replace it."

OWNER: "No"

MFG: "We can refund your money."

OWNER: "No"

OWNER: "I want a new boat and give me free shit, too"

MFG: "No"




Where did I deviate from the (truncated) truth?
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Old 03-14-2019, 07:03 PM
  #60  
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Personally I think OOTR is a tool. Parker offered 3 outs and he refuses. He is not wrong to be upset but Parker has stepped up and he is unwilling to let them help him. They don't owe him anything more that what is stated in the warranty as previously mentioned.

I think Robin might have set a record today. 1st post since registering 16 years ago.
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