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Owner Linwood Parker's Official Response to Poor Customer Service Allegations

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Owner Linwood Parker's Official Response to Poor Customer Service Allegations

Old 03-15-2019, 01:23 PM
  #201  
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Originally Posted by alloyboy View Post
What makes you think he is not getting good legal advice? Sounds to me like he is. And following it.
Did you read his letter? "You have decimated information unfairly..."
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Old 03-15-2019, 01:27 PM
  #202  
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Originally Posted by nicecast View Post
Did you read his letter? "You have decimated information unfairly..."
I think everyone grasped the intent, but in a literal sense the statement is true as presented.
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Old 03-15-2019, 01:28 PM
  #203  
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Originally Posted by Brownie289 View Post
He didn’t buy the boat directly from Parker, the dealership should have dealt w 99% of this IMO.

IF you buy a defective Ford or Honda you don’t go to the factory. (unless the dealer blowers you off)
LOL

Contract is with Parker not the dealer. The dealer is a middle-man/facilitator.

I have gone to car builders directly so yes you can go to the factory when a dealer is useless or you see little value in having them in the middle.
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Old 03-15-2019, 01:30 PM
  #204  
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Originally Posted by bhc6085 View Post
Under NO circumstances should OOTR allow Parker to take possession of the boat until both parties have a written agreement as to how this will be handled. While it does appear that Parker is ready to replace the boat........a) there is no guarantee as to the time frame, b) if OOTR has to litigate the situation, he needs possession of the boat, c) Parker can send someone to the boat to inspect it, d) if Parker "fixes" the boat, OOTR will then have a new reconditioned boat (he should only accept a new clone of the current boat).

While I do not agree 100% with how OOTR has responded, he is the damaged party, not Parker.
excellent advice!
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Old 03-15-2019, 01:32 PM
  #205  
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Originally Posted by nicecast View Post
Did you read his letter? "You have decimated information unfairly..."
Because no lawyer has ever made a typo or mistake.
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Old 03-15-2019, 01:44 PM
  #206  
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Originally Posted by OldPete View Post
I was going to say that I am impressed by Parker's reply and offer... until I read nicecast's reply. I have to say he brings up a valid point. Bring a surveyor to the boat and have them look at it.

My guess is that the owner of the boat is concerned that this is all smoke and mirrors and that they will either say the boat is fine or they'll patch it up and send it on the way. I think it's a trust issue.

The part that doesn't make sense is this. If it's a trust issue -- then take the refund and buy something else. I wouldn't want something made by a company I don't trust.

Nonetheless, I still applaud Parker for stepping up on a forum like this. Smart move, IMHO.
why do you have to be so rational??
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Old 03-15-2019, 01:54 PM
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Originally Posted by bhc6085 View Post
Under NO circumstances should OOTR allow Parker to take possession of the boat until both parties have a written agreement as to how this will be handled.
There is, and has been, a written agreement in place since purchase. It's the warranty. OOTR is a douche.
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Old 03-15-2019, 01:55 PM
  #208  
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I am so behind on my work today due to refreshing this thread looking for witty banter or idiotic post!!
And TBH I feel let down.
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Old 03-15-2019, 04:24 PM
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Originally Posted by Brezinup View Post
Why was this boat allowed to leave the factory in the first place? That's the first thing that should be addressed.
Because you are not the only person in the world who makes mistakes. The company owned up to it, offered to redress the problem it created, and correct for that mistake in the future. Hopefully you have behaved in the same manner throughout your life.
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Old 03-15-2019, 04:28 PM
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Originally Posted by pavlov View Post
Because you are not the only person in the world who makes mistakes. The company owned up to it, offered to redress the problem it created, and correct for that mistake in the future. Hopefully you have behaved in the same manner throughout your life.
A-freakin-men !!
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Old 03-15-2019, 04:37 PM
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If we are going to call it a "mistake", then lets not lose sight that the "mistake" was when they decided to sell it anyway.

It was not just a measurement error in the last step of some assembly process.

In fact likely several people had to "deviate from the norm" to continue to push this vessel through the assembly process.

I don't call it a "mistake", I call it a poor business decision.

I will give the benefit of the doubt, in that it is possible "upper management" may not of been aware, we will likely never know that for sure.

But I don't think this got out the door with only one or two employees knowing, and no way on earth it happened without the people who installed the pilot house, door, etc. realizing what was transpiring.
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Old 03-15-2019, 05:16 PM
  #212  
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Those video's are great

I can't believe someone cut up a brand new boat and installed a Home Depot AC unit in it. Not to mention driving around with a portable gas generator strapped to the gunnel.

Expert docking though
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Old 03-15-2019, 05:21 PM
  #213  
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Originally Posted by Pro69SS View Post
His new boat should have already been sent to his dealer ! Waiting for him to bring in his POS you sold him for exchange, hell maybe even switch his accessories for him for the trouble YOU have put this man through .

Boo Parker !

You expect him to bring his boat to the dealer and wait for Parker to pick up and transport to factory and wait for investigation and or repair/replacement?

Pick it up at his house and drop off his new boat !

How long will owner owner be out of a boat ? His video states it could take weeks to months . Not his fault YOU sent out this type of quality but is it YOUR fault for dragging this out and not making it right ! Go look at the boat yourself or send the person who make decisions on such matters .
These are boats not cars. Parker isn't a high volume builder. So its not like they just have the boat in stock waiting to ship.
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Old 03-15-2019, 05:26 PM
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Read almost all these boat warranties. A lot of what you people think should be done isn't actually close to what the warranty says. They aren't obligated to do but so much.

So you get a new truck with problems. You think for all your headaches the dealer or Manufacturer is going to just throw in a new set of tires or accessories? They will tell you to pound sand.
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Old 03-15-2019, 07:33 PM
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Originally Posted by captain28570 View Post
A lot of what you people think should be done isn't actually close to what the warranty says. They aren't obligated to do but so much.
.
Parker offered to fix the boat, replace the boat, or give him his money back


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Old 03-15-2019, 07:51 PM
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Not sayin this happened but the last week of every month is hell at a boat builder. The owner is pissing fire. The sales people come out to the shop floor and tell you which boats will be ready and ship. Why? "Because we have to make our numbers." So we do whatever half assed thing required to get the stupid boat out of the factory, onto the truck and onto the books. Parker may be different because they are a family owned business, maybe not. At all the big companies it's about "the numbers". We used to say how about we finish the thing right and it will help you make your numbers next month? No way, it has to ship. And sometimes this happens. then the sales guys don't know nuttin. It's those lazy ones in the shops fault. I have no ax to grind with Parker, my brother has one and he's happy with it. Boat building seems like such an easy way to make a fortune. Boats are so expensive. Let's see you put all those ingredients into one dish and have it come out right every time!
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Old 03-15-2019, 08:11 PM
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If I am paying 80 grand or whatever the price upward of 5 grand for anything it damn well better be right!!! Not siding on the owners or Parkers side but......The tell all sign of when he went to take delivery of boat was the bulkhouse door being jacked up. No way he could have missed that. If that was not a concern then that's on him. Me - no way. Crappy situation for all involved but guess it worked out.
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Old 03-16-2019, 04:06 AM
  #218  
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Shame on Parker for delivering what appears to be a defective product. I would imagine during assembly it was brought up several times by workers. Its kind of hard not to notice a 1" plus discrepancy especially during a trim out. It appears to me that it would have been better to scrap the hull than hope nobody notices. Let this serve as a learning experience to other manufacturers that you should be called out when quality control goes to the wayside in the name of speed and profits. Everyone makes mistakes. I am assuming Parker will take the necessary steps to make sure they avoid this from happening again.
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Old 03-16-2019, 04:35 AM
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Just have the short friends fish the starboard side and the tall friends the port side....
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Old 03-16-2019, 05:36 AM
  #220  
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Originally Posted by Robin Parker View Post
You could not be farther from the truth about: "So yeah, they're doing the right thing NOW."
When he contacted us in December, after months of happily using his boat (there WAS a video documenting the ENTIRE boat and his elation), we started the process. We have never stated there was no issue. We have only tried to correct the issue. This REQUIRES us to have the boat back at the factory which was conveyed to him the first week in January 2019. This situation has only drug on this far because he has been far from reasonable and his demands keep shifting. You are correct, we did not go social with this because this issue was between us and the customer, not social media. Believe it or not, there still are professionally run companies that do not air every single detail of the day and deals with the customer one on one. After several months of this, and his attempts to mislead everyone, we had no other choice than to show you the back side of all offers.
We are not hiding anything. We take this very serious and have from the beginning. We are not the type of company that covers up. We have been more than open. Those that have purchased our boat know we go above and beyond for owners. When someone has purchased a boat from our earliest days, we will offer them unlimited assistance.
While I understand your right to your own opinion, you truly have no idea what kind of company we are and what we stand for. Not every manufacturer is the same. It is very unfortunate this boat got out of the factory without this being noticed. We are not happy about that AT ALL. However, it takes two to make this fix. OOTR has resisted every effort. He may not like the boat having to come back but it takes that for proper assessment and yes, for employees to see this first hand. That is important!
I appreciate you response to this issue and yes...you guys seem to be stand up by offering him his money back or a new boat. But I have to ask....and genuine question...not attacking....why not simply give the guy a new boat (which is a bare minimum for a decent company) with a free radar? I mean...how much is that going to cost you in the long run given you make profits on the boats in the first place? So....you eat into you profits? Just seems like an easy solution to make this all go away. Thanks.
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