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Dealer responsibility?

Old 03-13-2019, 06:11 AM
  #1  
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Default Dealer responsibility?

Would like some opinions about this situation. My boat is a year and half old and I am not one to run to the dealer for really anything. I will just go buy and fix what ever needs fixed. This one is kind of irritating me thou.

The dealership installed the MK trolling motor as part of the original buy. Fast forward about 6 months. I have to remove the motor for a repair and notice the mount is cracked. Take the motor in for service and pick up a new mount that is the same that is on boat. Fast forward to this weekend, I removed trolling motor for storage and the mount is cracked again. Okay WTH is going on here.

I post here looking for a different mount and start poking around MK website looking for alternatives. I run across the mount compatibility page. Where it clearly states that the RTA -17 should not be used with the 112v trolling motors. The proper mount is the RTA-54. Now as a dealer I know why they used the RTA-17 mount it’s half the price. Me as a consumer, I never asked them to cheap out and put the wrong mount on and have no issue paying for the proper mount. Now at this point of time, I feel they should be responsible for installing the proper mount.

I am already out two mounts that I paid for which were the wrong ones but I just matched what they did.
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Old 03-13-2019, 06:16 AM
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What did the dealer say about installing the new mount?
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Old 03-13-2019, 06:22 AM
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Have not asked them yet. One part of me is why deal with them and just go buy the proper mount and be done with it. The other part is F this, they screwed up why should I pay twice for their mistake.
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Old 03-13-2019, 06:26 AM
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I would just call and see what they say. Id be annoyed if they say no but its been so long I wouldn't lose my mind over it
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Old 03-13-2019, 07:02 AM
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I would go ask them, can't hurt. You have Minn Kota documents to prove you are right, and that they used the wrong bracket. Worst case, you find out where you really stand with this dealer.
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Old 03-13-2019, 07:14 AM
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Call them. If your willing to just fix it your self then what hurts to try. I would not tell them about you replacing it as they will say the broken one wasnt the one they intstalled. Just let them know they used the wrong mount and it's now broken and if they are willing to work it out for you.
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Old 03-13-2019, 07:20 AM
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Don’t call. Go in. Explain the situation, your disappointment in a reasonable tone and I think you’ll be surprised.

There is always later to grab a pitchfork I am sure we have some around here!
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Old 03-13-2019, 07:28 AM
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Originally Posted by bsh102 View Post
Would like some opinions about this situation. My boat is a year and half old and I am not one to run to the dealer for really anything. I will just go buy and fix what ever needs fixed. This one is kind of irritating me thou.

The dealership installed the MK trolling motor as part of the original buy. Fast forward about 6 months. I have to remove the motor for a repair and notice the mount is cracked. Take the motor in for service and pick up a new mount that is the same that is on boat. Fast forward to this weekend, I removed trolling motor for storage and the mount is cracked again. Okay WTH is going on here.

I post here looking for a different mount and start poking around MK website looking for alternatives. I run across the mount compatibility page. Where it clearly states that the RTA -17 should not be used with the 112v trolling motors. The proper mount is the RTA-54. Now as a dealer I know why they used the RTA-17 mount it’s half the price. Me as a consumer, I never asked them to cheap out and put the wrong mount on and have no issue paying for the proper mount. Now at this point of time, I feel they should be responsible for installing the proper mount.

I am already out two mounts that I paid for which were the wrong ones but I just matched what they did.

pretty basic next step: ask them to correct

personally, i like using email or calling/going in person and following up with an email so there is a written record

if they are authorized to sell/install MK products, you can reach out to MK if the dealer doesnt make right and leave some reviews of the dealer online
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Old 03-13-2019, 07:34 AM
  #9  
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This is not worth the hassle to bring your boat to the dealer. I'd request that they ship the correct mount to you on their dime. After all, you have the experience to perform the labor.
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Old 03-13-2019, 07:35 AM
  #10  
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Generally, in a situation as the one you described, I weigh the cost of the new part against the irritation of having to deal with incompetence. If it's cheap to fix I would avoid going back to the dealer and just fix it myself.
Occasionally, doing what I thought was correct thing overwhelmed me, then after the fact, I always thought, why did I do that?
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Old 03-13-2019, 07:52 AM
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It's not going to cost you anything to call the dealer and raise your concern. They may just surprise you and do the right thing.
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Old 03-13-2019, 07:57 AM
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Like some people have said, I might call or visit and ask them to give you the mount but don't expect them to comply. Unless something drastic has changed in the make up of dealers, you are going to get a flat "no," or "a song and dance" no. I have yet to come across anyone in the boating industry with any integrity. That may sound like a harsh indictment, and it is, but it's also true. The boating industry is so unregulated that anyone can be a dealer or do marine repairs without oversight.

Once you have forked over your money, you are on your own. Suddenly, that wonderful, camaraderie salesman or dealer has developed amnesia, has lost all his morals, and simply doesn't even remember you. Sure, go ahead, let them know, ask them to give you a mount, but don't expect them to do so and have an order for the mount already in on your own because you are not going to get a sympathetic ear from the dealer, not even a reasonable ear, just the revelation on your part that you were dealing with a dishonest guy to begin with but you didn't know it. If he was honest, he wouldn't have installed the wrong mount to begin with. It says right there on the site's "mount compatibility page 'the RTA -17 should not be used with the 112v trolling motors.' " Live and learn, right ? Here's hoping your next lesson will be a better one.
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Old 03-13-2019, 07:57 AM
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Originally Posted by 270Handiman View Post
I would go ask them, can't hurt. You have Minn Kota documents to prove you are right, and that they used the wrong bracket. Worst case, you find out where you really stand with this dealer.

This....
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Old 03-13-2019, 12:53 PM
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Originally Posted by bsh102 View Post
Have not asked them yet. One part of me is why deal with them and just go buy the proper mount and be done with it. The other part is F this, they screwed up why should I pay twice for their mistake.
In all honesty, like you said it's not about the money of buying a new mount for what's probably only a hundred or so bucks. It's really just the frustration of having to spend time fixing it twice only to find out it could have been avoided in the first place. I would absolutely inform the dealership of their mistake and let them know you're unhappy with having to lose time dealing with it two separate times. They might tell you to go pound sand or they may try to make it up to you, either way it'd might make you feel better to at least make them aware of how much of a waste of time that could have been avoided.
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Old 03-13-2019, 04:03 PM
  #15  
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I am really not sure why I would doubt the service and integrity of my dealer. They have never been anything but straight forward with me over the last 20 years.

I sent an email to my salesperson with the documentation from MK and he called me back immediately. We discussed my concerns and I will be going by tomorrow to pick up the proper mount for my trolling motor. Yes, time and aggravation was wasted and a few dollars. However, they have always stood behind there work and no different this time.

Thank you Fort Myers Marine for always being an outstanding business to do business with today and the future.
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