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Parker Boats sells guy crooked boat, then argues with him on YouTube

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Parker Boats sells guy crooked boat, then argues with him on YouTube

Old 03-10-2019, 04:27 AM
  #21  
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Originally Posted by Blazer7420 View Post
If the boat didn't float straight or on it's lines, no.
Because he sits on the pooper and sees the base of the door not square to the deck? Yes.
Go take a tape to your boat, let us know how it measures out.
Guess my standards are just higher.
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Old 03-10-2019, 04:34 AM
  #22  
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Here's Parker's response in the comments below the video:

Staying up to date on the comments posted to this forum, we’ve noticed a lack of transparency from Out on the Reef about Parker Boats’ conversations with him, preventing a full account of recent events. He has also deleted Parker Boats’ comments on this forum, so we felt it is best to keep Out on the Reef’s followers fully informed and updated on past and present discussions with Out on the Reef.

Over the last 24 hours, Out on the Reef’s Parker boat dealer has had multiple conversations with him, and our owner Linwood Parker has been corresponding with Out on the Reef since he notified his dealer. Throughout multiple conversations, Parker Boats has offered Out on the Reef the following: Parker has offered twice to pay for and arrange to pick up his boat, bring it to North Carolina, fix it and transfer it back, paying in-full for transport and repairs.

For those unfamiliar with the boat manufacturing process, correcting the measurements on Out on the Reef’s 2120 is a one-day fix. It requires us to simply release the deck, lift to make the adjustments pointed out in Out on the Reef’s video, re-install, bond the boat, replace the bumper molding, shine and finish. Out on the Reef refused this offer and asked Parker Boats for financial compensation to fix the boat himself. This request was denied. Fixing the boat in our NC plant is the only way for Parker to ensure that the next boat owner purchases a flawless boat.

Within the last 24 hours, Parker Boats has offered to replace his existing Parker with a new Parker from his closest dealership. Out on the Reef has refused this offer as well. Parker then offered to reimburse Out on the Reef’s Parker purchase. He once again denied this offer stating that he loves his Parker boat and still wants to be a Parker owner. Out on the Reef is rejecting phone calls from Parker Boats. We recognize the adjustments needed to Out on the Reef’s Parker 2120. As many of you have mentioned, it should not have left the plant floor, and we agree. We have already adjusted quality control process to prevent this from happening in the future. This boat should not have passed our quality control. Parker Boats has been in business for nearly 40 years and has produced tens of thousands of boats. We strive for excellence in every boat we produce.
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Old 03-10-2019, 04:44 AM
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Originally Posted by Capt. Fred View Post
Here's Parker's response in the comments below the video:

Staying up to date on the comments posted to this forum, we’ve noticed a lack of transparency from Out on the Reef about Parker Boats’ conversations with him, preventing a full account of recent events. He has also deleted Parker Boats’ comments on this forum, so we felt it is best to keep Out on the Reef’s followers fully informed and updated on past and present discussions with Out on the Reef.

Over the last 24 hours, Out on the Reef’s Parker boat dealer has had multiple conversations with him, and our owner Linwood Parker has been corresponding with Out on the Reef since he notified his dealer. Throughout multiple conversations, Parker Boats has offered Out on the Reef the following: Parker has offered twice to pay for and arrange to pick up his boat, bring it to North Carolina, fix it and transfer it back, paying in-full for transport and repairs.

For those unfamiliar with the boat manufacturing process, correcting the measurements on Out on the Reef’s 2120 is a one-day fix. It requires us to simply release the deck, lift to make the adjustments pointed out in Out on the Reef’s video, re-install, bond the boat, replace the bumper molding, shine and finish. Out on the Reef refused this offer and asked Parker Boats for financial compensation to fix the boat himself. This request was denied. Fixing the boat in our NC plant is the only way for Parker to ensure that the next boat owner purchases a flawless boat.

Within the last 24 hours, Parker Boats has offered to replace his existing Parker with a new Parker from his closest dealership. Out on the Reef has refused this offer as well. Parker then offered to reimburse Out on the Reef’s Parker purchase. He once again denied this offer stating that he loves his Parker boat and still wants to be a Parker owner. Out on the Reef is rejecting phone calls from Parker Boats. We recognize the adjustments needed to Out on the Reef’s Parker 2120. As many of you have mentioned, it should not have left the plant floor, and we agree. We have already adjusted quality control process to prevent this from happening in the future. This boat should not have passed our quality control. Parker Boats has been in business for nearly 40 years and has produced tens of thousands of boats. We strive for excellence in every boat we produce.
Seems like an honorable way by Parker to resolve the situation but I still can't understand why the guy even accepted delivery.

The bolded part of their statement carries a lot of weight with me.
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Old 03-10-2019, 04:45 AM
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If Parker has made the offers like stated above and he doesn't take them up on it.....then tough shit for him.
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Old 03-10-2019, 04:55 AM
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Originally Posted by Tawn View Post
Guess my standards are just higher.
And Parker's as well.
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Old 03-10-2019, 04:55 AM
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Originally Posted by Capt. Fred View Post
Here's Parker's response in the comments below the video:

Staying up to date on the comments posted to this forum, we’ve noticed a lack of transparency from Out on the Reef about Parker Boats’ conversations with him, preventing a full account of recent events. He has also deleted Parker Boats’ comments on this forum, so we felt it is best to keep Out on the Reef’s followers fully informed and updated on past and present discussions with Out on the Reef.

Over the last 24 hours, Out on the Reef’s Parker boat dealer has had multiple conversations with him, and our owner Linwood Parker has been corresponding with Out on the Reef since he notified his dealer. Throughout multiple conversations, Parker Boats has offered Out on the Reef the following: Parker has offered twice to pay for and arrange to pick up his boat, bring it to North Carolina, fix it and transfer it back, paying in-full for transport and repairs.

For those unfamiliar with the boat manufacturing process, correcting the measurements on Out on the Reef’s 2120 is a one-day fix. It requires us to simply release the deck, lift to make the adjustments pointed out in Out on the Reef’s video, re-install, bond the boat, replace the bumper molding, shine and finish. Out on the Reef refused this offer and asked Parker Boats for financial compensation to fix the boat himself. This request was denied. Fixing the boat in our NC plant is the only way for Parker to ensure that the next boat owner purchases a flawless boat.

Within the last 24 hours, Parker Boats has offered to replace his existing Parker with a new Parker from his closest dealership. Out on the Reef has refused this offer as well. Parker then offered to reimburse Out on the Reef’s Parker purchase. He once again denied this offer stating that he loves his Parker boat and still wants to be a Parker owner. Out on the Reef is rejecting phone calls from Parker Boats. We recognize the adjustments needed to Out on the Reef’s Parker 2120. As many of you have mentioned, it should not have left the plant floor, and we agree. We have already adjusted quality control process to prevent this from happening in the future. This boat should not have passed our quality control. Parker Boats has been in business for nearly 40 years and has produced tens of thousands of boats. We strive for excellence in every boat we produce.
Someone from Parker needs to own this and go see the buyer. They should build an exact copy and swap it or reimburse the purchase. End of story. If Parker doesn't make it right, there will be brand damage far beyond the cost of the boat.
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Old 03-10-2019, 04:55 AM
  #27  
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Parker’s response seems fair. Most people are excited to pick up their new boat and don’t see the imperfections. I agree that all boats have some variability. This seems extreme.
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Old 03-10-2019, 04:56 AM
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Originally Posted by Blazer7420 View Post
If the boat didn't float straight or on it's lines, no.
Because he sits on the pooper and sees the base of the door not square to the deck? Yes.
Go take a tape to your boat, let us know how it measures out.
Sounds like QC standards for a home made boat.
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Old 03-10-2019, 05:03 AM
  #29  
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Originally Posted by STEEZ0 View Post
It seem like boat manufactures are pumping out boats as fast as they can to keep up with the demand and quality control is put on the back burner.
I know most people here are not musicians but it's the same thing that happened in the 60's after The Beatles played on Ed Sullivan for the first time. EVERYONE wanted a Ludwig drum kit and they were pumping them out so fast that quality control suffered. What is weird is that those drums made during that era are known to sound the best. Go figure....
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Old 03-10-2019, 05:07 AM
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Have now read the manufacturer's response.
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Old 03-10-2019, 05:09 AM
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Sounds like Parker boats owned up to their screw up and has offered several options to make it right. Good on them. Sounds like a no brainer to me.
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Old 03-10-2019, 05:11 AM
  #32  
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Originally Posted by Whaler27 View Post
Sounds like QC standards for a home made boat.
Yea, where were you when the guy posted that thread on the Boston Whaler and the windscreen aluminum weldwork, caulking, etc?
I can say BW's W.W.W cleanup team is much better than Parkers.
Careful of that glasshouse you live in.

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Old 03-10-2019, 05:17 AM
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Parker seem to be bending over backward to help this guy, but he seems to want to cut off his nose to spite his face. He needs to calm down and accept one of their solutions. I think the biggest issue is that he has absolutely no idea of the manufacturing process and how simple the fix is (or he is f-d in the head).
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Last edited by THT Mod 7; 03-10-2019 at 05:57 AM. Reason: profanity
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Old 03-10-2019, 05:20 AM
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Capt Fred's offer is fair,refund or replacement which both have been rejected.So the problem now is the owner not the boat.
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Old 03-10-2019, 05:21 AM
  #35  
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Originally Posted by Capt. Fred View Post
Here's Parker's response in the comments below the video:

Staying up to date on the comments posted to this forum, we’ve noticed a lack of transparency from Out on the Reef about Parker Boats’ conversations with him, preventing a full account of recent events. He has also deleted Parker Boats’ comments on this forum, so we felt it is best to keep Out on the Reef’s followers fully informed and updated on past and present discussions with Out on the Reef.

Over the last 24 hours, Out on the Reef’s Parker boat dealer has had multiple conversations with him, and our owner Linwood Parker has been corresponding with Out on the Reef since he notified his dealer. Throughout multiple conversations, Parker Boats has offered Out on the Reef the following: Parker has offered twice to pay for and arrange to pick up his boat, bring it to North Carolina, fix it and transfer it back, paying in-full for transport and repairs.

For those unfamiliar with the boat manufacturing process, correcting the measurements on Out on the Reef’s 2120 is a one-day fix. It requires us to simply release the deck, lift to make the adjustments pointed out in Out on the Reef’s video, re-install, bond the boat, replace the bumper molding, shine and finish. Out on the Reef refused this offer and asked Parker Boats for financial compensation to fix the boat himself. This request was denied. Fixing the boat in our NC plant is the only way for Parker to ensure that the next boat owner purchases a flawless boat.

Within the last 24 hours, Parker Boats has offered to replace his existing Parker with a new Parker from his closest dealership. Out on the Reef has refused this offer as well. Parker then offered to reimburse Out on the Reef’s Parker purchase. He once again denied this offer stating that he loves his Parker boat and still wants to be a Parker owner. Out on the Reef is rejecting phone calls from Parker Boats. We recognize the adjustments needed to Out on the Reef’s Parker 2120. As many of you have mentioned, it should not have left the plant floor, and we agree. We have already adjusted quality control process to prevent this from happening in the future. This boat should not have passed our quality control. Parker Boats has been in business for nearly 40 years and has produced tens of thousands of boats. We strive for excellence in every boat we produce.
Wait a minute. You're saying Parker boats would fix this flawed boat and pass it off as new to some other unsuspecting buyer?

Also, I find it very hard to believe "Out on the Reef" would not accept a full refund, or a replacement boat and that his only acceptable resolution is to have the repair done himself. Perhaps true, but very hard to believe. And assuming it is true, I would love to hear his explanation.
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Old 03-10-2019, 05:23 AM
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Originally Posted by sailingman View Post
Capt Fred's offer is fair,refund or replacement which both have been rejected.So the problem now is the owner not the boat.
And OP needs to change the title of his post
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Old 03-10-2019, 05:25 AM
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Originally Posted by sailingman View Post
Capt Fred's offer is fair,refund or replacement which both have been rejected.So the problem now is the owner not the boat.
Just to be clear, it's not my offer, I just copied and pasted Parker's offer from the comments below the youtube video. It does seem fair to me too.
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Old 03-10-2019, 05:25 AM
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I think he can live with the boat but wants it free. Even if he gets that he bemoan it forever.
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Old 03-10-2019, 05:32 AM
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Originally Posted by Finsinchessy View Post
I think he can live with the boat but wants it free. Even if he gets that he bemoan it forever.
some people
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Old 03-10-2019, 05:34 AM
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Originally Posted by Brad1 View Post
Wait a minute. You're saying Parker boats would fix this flawed boat and pass it off as new to some other unsuspecting buyer?

Also, I find it very hard to believe "Out on the Reef" would not accept a full refund, or a replacement boat and that his only acceptable resolution is to have the repair done himself. Perhaps true, but very hard to believe. And assuming it is true, I would love to hear his explanation.
Come now, a little common sense goes a long way. The post you quoted did not say anything about passing this boat off to someone else as new. They are CLEARLY explaining that they would like to fix the boat at their facility for the current owner.

After four decades in business, I think it is commendable that this is one of the few issues you have ever heard from Parker on QC. It also sounds like they are offering every feasible option to the boat owner.
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