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Parker Boats sells guy crooked boat, then argues with him on YouTube

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Parker Boats sells guy crooked boat, then argues with him on YouTube

Old 03-11-2019, 10:29 AM
  #241  
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so after reading everything... it stinks that the guy did so many customizations that he may have to re-do with a new boat. i have tons of customizations into my boat some i paid for and some i did myself. i dont think i'd have the energy to re-do them myself and would be upset having to pay for them to be done a second time. he did notice something was off one week in and i do question what he noticed then versus now and why he kept doing customizations if he noticed an issue. i am very detail oriented and would climb all over a new boat and test every system but i dont know that i would've taken a tape measure to measure and i am not sure that basic surveyors would even do it. i dont think its much to ask them to install a radar for him as good will. a couple grand for his troubles, losing his new boat, having to re-do customizations, etc. that seems more than fair and i may have even asked for more than him (i.e. paying expenses while out of commission - note, slip, insurance, etc). parker will come out looking good if they get him a new boat asap and a good faith show of good will gesture such as the radar.
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Old 03-11-2019, 10:33 AM
  #242  
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Originally Posted by Raybo Marine NY View Post
the top of the door is straight, the door is straight. The door was not cut in crooked. The cut out for the door was likely done when the part was just out of or while still in the lamination department. Definitely before the soft liner material was glued down.
The cabin/liner was likely cut to mate with the deck when they went to join them together and by trimming it to match up it then made the bottom of the door look crooked.


Sorry but this is not a single day repair.
His youtube comments said he would would gladly take a replacement so long as its the same options/colors

Maybe he jumped the gun a little and should have arbitrated with parker a little more before making the video or maybe he sees no other resolution at this time.
I hope they both can work it out.

If It was me, I would not care if it took a day or a Month. As long as the boat is fixed I would be good with it. If fixing the boat is not acceptable, then I would take them up on their offer to replace the boat or outright purchase the boat back and start all over again. I think as long as the company is willing to make the efforts to make the customer happy with multiple solutions on the table, he should take one of them and move on.


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Old 03-11-2019, 11:39 AM
  #243  
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Originally Posted by Capt. Fred View Post
Here's Parker's response in the comments below the video:

Staying up to date on the comments posted to this forum, we’ve noticed a lack of transparency from Out on the Reef about Parker Boats’ conversations with him, preventing a full account of recent events. He has also deleted Parker Boats’ comments on this forum, so we felt it is best to keep Out on the Reef’s followers fully informed and updated on past and present discussions with Out on the Reef.

Over the last 24 hours, Out on the Reef’s Parker boat dealer has had multiple conversations with him, and our owner Linwood Parker has been corresponding with Out on the Reef since he notified his dealer. Throughout multiple conversations, Parker Boats has offered Out on the Reef the following: Parker has offered twice to pay for and arrange to pick up his boat, bring it to North Carolina, fix it and transfer it back, paying in-full for transport and repairs.

For those unfamiliar with the boat manufacturing process, correcting the measurements on Out on the Reef’s 2120 is a one-day fix. It requires us to simply release the deck, lift to make the adjustments pointed out in Out on the Reef’s video, re-install, bond the boat, replace the bumper molding, shine and finish. Out on the Reef refused this offer and asked Parker Boats for financial compensation to fix the boat himself. This request was denied. Fixing the boat in our NC plant is the only way for Parker to ensure that the next boat owner purchases a flawless boat.

Within the last 24 hours, Parker Boats has offered to replace his existing Parker with a new Parker from his closest dealership. Out on the Reef has refused this offer as well. Parker then offered to reimburse Out on the Reef’s Parker purchase. He once again denied this offer stating that he loves his Parker boat and still wants to be a Parker owner. Out on the Reef is rejecting phone calls from Parker Boats. We recognize the adjustments needed to Out on the Reef’s Parker 2120. As many of you have mentioned, it should not have left the plant floor, and we agree. We have already adjusted quality control process to prevent this from happening in the future. This boat should not have passed our quality control. Parker Boats has been in business for nearly 40 years and has produced tens of thousands of boats. We strive for excellence in every boat we produce.
Wow. WTF is Out on the Reef thinking. Company follow-up doesn't get any more all-encompassing than this. Based on this email (assuming its legitimacy) would make me a potential customer if looking for a pilot house.
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Old 03-11-2019, 12:22 PM
  #244  
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Originally Posted by mystery View Post
so after reading everything... it stinks that the guy did so many customizations that he may have to re-do with a new boat. i have tons of customizations into my boat some i paid for and some i did myself. i dont think i'd have the energy to re-do them myself and would be upset having to pay for them to be done a second time. he did notice something was off one week in and i do question what he noticed then versus now and why he kept doing customizations if he noticed an issue. i am very detail oriented and would climb all over a new boat and test every system but i dont know that i would've taken a tape measure to measure and i am not sure that basic surveyors would even do it. i dont think its much to ask them to install a radar for him as good will. a couple grand for his troubles, losing his new boat, having to re-do customizations, etc. that seems more than fair and i may have even asked for more than him (i.e. paying expenses while out of commission - note, slip, insurance, etc). parker will come out looking good if they get him a new boat asap and a good faith show of good will gesture such as the radar.
He said he noticed it one week into ownership. Why spend the time initially doing those mods if you know the whole boat is messed up? The more I think about it... it's a cash grab because this is as viral as it could get for this guy
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Old 03-11-2019, 02:05 PM
  #245  
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What gets me is there’s no way Parker didn’t know about this issue before it ever made it to one of their customers.
An 1-1/2” out over a 9’ span is practically a tripping hazard lol. No way that went unnoticed. Im sure it was found, discussed, and ultimately decided to let it go out to a consumer like that.
Production line boats are costing a fortune these days but where’s the quality control gone?
Shame on Parker for this one. Yeah they’ll make it right as they should but they could of avoided all this easily.
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Old 03-11-2019, 02:11 PM
  #246  
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I bet the dealer let some air out of one side of the trailer tires to level it up a bit for the delivery inspection.
The poor guy never stood a chance against a seasoned criminal, er excuse me I meant to say boat salesman.
This is why most people need surveys even on new boats. You never know what those guys will try to pass by you. Seriously.
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Old 03-11-2019, 02:17 PM
  #247  
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I remember that video/thread...
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Old 03-11-2019, 03:33 PM
  #248  
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Originally Posted by mystery View Post
it stinks that the guy did so many customizations that he may have to re-do with a new boat.
You mean like slapping a Walmart room air conditioner in it... or putting that stupid name on the side, (looks like a 4 year old did it)? They're offering full reimbursement, or a brand new boat! Yea, that's rough... poor guy.
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Old 03-11-2019, 03:52 PM
  #249  
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just measured my tier1 boat gunnels - they dead on!


does not look like its one day fix ...
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Old 03-11-2019, 04:42 PM
  #250  
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This guy is an idiot, he clearly wants YouTube clicks over a fixed boat.
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Old 03-11-2019, 04:47 PM
  #251  
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The Parker résponse says it all. They admit to a mistake and a very fair corrective action. IMO, the owner is trying to make money on this.

Last edited by John_Madison CT; 03-11-2019 at 04:59 PM.
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Old 03-11-2019, 04:55 PM
  #252  
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Originally Posted by catch232 View Post
You mean like slapping a Walmart room air conditioner in it... or putting that stupid name on the side, (looks like a 4 year old did it)? They're offering full reimbursement, or a brand new boat! Yea, that's rough... poor guy.
And EVERYTHING is a YouTube video... next up he’s gonna post a video of him taking a dump in the head. Gotta get those clicks baby!!!
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Old 03-11-2019, 05:26 PM
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The owner is an unreasonable dick.
Parker built a boat with numerous stages of epic fail.
I'm the only hero in this story...

My first boat build was twisted & I didn't discover this 'till the bottom was planked. As it was just a plywood dinghy the fix was easy. Thing is, as a rank amateur I identified and corrected it.
How many people saw the problem yet it still want out the door as 'good enough, they won't notice'?
.
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Old 03-11-2019, 06:00 PM
  #254  
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Originally Posted by Perthbloke View Post
Hi Jawz, basically they will cut the deck out and then remove the perimeter of the deck back to the stage where the boat was before the deck went down and re-attach a new deck to the correct height using epoxy glue (epoxy and fumed silica). Bonding (grounding) in boat building generally refers to ensuring electric currents are not "leaking" in to surrounding materials, which can cause premature failure, especially in wooden cored hull components. In composite boats, it can also refer to a mechanical bond (glassing on to cured resin) or a chemical bond (glassing on to a tacky resin surface). A chemical bond is much stronger, hence why epoxy is preferred when using ply. Epoxy will penetrate the wood and then when you add glass fabric, it becomes as one and when adding fabric again to re-inforce corners of the hull framing/structure, a chemical bond is a must. I believe in the case of the Parker boat, he is talking about bonding the deck back down to the hull structure. The bumper molding is the rubber strip around the outside of the gunnels.
you proved the point - thank you

here's what you need to do :

learn about what you speak
your reply shows you lack any sort of knowledge concerning repair and construction of fiberglass boats

24hrs to repair...



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Old 03-11-2019, 06:05 PM
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Originally Posted by Bryan A. View Post
lol. 3.....2.....1......
you gotta love his reply...
lots of experience,that gentleman has....
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Old 03-11-2019, 06:25 PM
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Took forever to read everything, I'd still buy a Parker if it fit my needs.
They offered more than I would have expected.
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Old 03-11-2019, 07:00 PM
  #257  
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What is the guy's name? He whined Parker mentioned it and he deleted their comment. Just curious...
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Old 03-11-2019, 07:16 PM
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Originally Posted by 210VenturaForShura View Post
And EVERYTHING is a YouTube video... next up he’s gonna post a video of him taking a dump in the head. Gotta get those clicks baby!!!
What head?... you mean a bucket, (probably also from Walmart)? He can't do it on the boat anyway... it's crooked, remember? There'd be sh!t all over the place!
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Old 03-11-2019, 07:27 PM
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Perthbloke... you should no better than to reply to that guy. Don't waste your time. He's just another Tunnles.
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Old 03-11-2019, 07:30 PM
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I wouldn’t be surprised if there will be some staff changes made at Parker with whomever signed off on this black eye for Parker , if not made already.

Parker has a strong reputation, I have an ‘98 sitting on a trailer now.

Does appear the OP is refusing all possible reasonable resolutions offered by the builder.

The builder’s offers appear timely in response and offering multiple options that seem very fair.

The OP will have a tough time demonstrating he suffered a loss that wasn’t addressed by the builder in court.

I’d be curious to see what argument an attorney could make for the OP given all the options the builder provided.

Parker Boats !

Standing behind their product ....trying to please the buyer after the sale !

With so many we hear of cheating buyers out of deposits, not completing builds, denying warranty claims.....it’s refreshing to hear a story of a long time builder stepping up !

I’ll bet there are many times more than we ever hear about of real warranty claims being taken care of from builders with no hassle ....than ones that end up on THT.

I agree w/ others, why hasn’t he moved to take an option to move on, it’s not like the builder is denying there is an issue and not willing to make it right?

I’d wish the OP good luck, but he doesn’t need it, he’s been offered to be made whole.

JMHO.
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