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Parker Boats sells guy crooked boat, then argues with him on YouTube

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Parker Boats sells guy crooked boat, then argues with him on YouTube

Old 03-10-2019, 06:23 PM
  #201  
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I'm so glad my center console is built by a small semi-custom builder who you can just call up and say "Hi Norm/Cindy, this is Dave" and shit gets squared away.

Parker in my opinion has always been a solid boat for the money, I hope this all works out. We have 5 or 6 Parkers at work and they have always been pretty decent, especially the way we treat them.
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Old 03-10-2019, 06:30 PM
  #202  
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Guy should definitely talk to an attorney. Attorney will tell him to take whatever deal Parker is offering he thinks is best and run with it. Other option is to file suit, spend a couple years and tens of thousands of dollars in litigation to maybe get to the same point. Certainly not any better and maybe even nothing. With the risk of being counter-sued. As for treble damages, they were off the table the instant Parker recognized the issue and made an offer.
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Old 03-10-2019, 06:44 PM
  #203  
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Originally Posted by Perthbloke View Post
The biggest issue with people telling him to get a legal representation is after listening to him speak, he has a poor vocabulary which usually points to limited intelligence. The opposing counsel would tear him a new one and he would be left footing the bill for costs.
That's a tad harsh. English may not be his first language, or maybe he grew up in a house where another language was spoken. Hell, maybe he just sucked at English, and kicked ass in shop. I'll take that over some elitist tool bag any day.

Other than the OP's apparent obstinance on Parker's proposed resolution, he seems like a decent, intelligent guy. I based this conclusion, as best one can, upon his videos.

As a friendly critique of his video's I would suggest less talking with his hands; it's distracting. Point when you need to show something, but otherwise leave your hands by your sides.
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Old 03-10-2019, 06:47 PM
  #204  
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Originally Posted by CoolerFull View Post
On the first page, at the 3:50 minute mark of the video, the boat owner clearly says he was aware of this issue after one week of delivery of the boat. And I’m guessing here that he is into the third month of ownership and modifications. I can’t speak for or get into the thinking pattern of the boat owner but I thought this is worth mentioning.
I was wondering about that as well. Maybe he noticed some of it early, didn't realize how bad it was and kept leaning forward until he couldn't take it? It probably would have been a good idea to pump the brakes before he invested so much time and money on his mods. The excitement of a new boat can mess with a mans head.
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Old 03-10-2019, 06:57 PM
  #205  
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Originally Posted by Blazer7420 View Post
You can take a tape measure on most boats and no two sides are equal.
You can take a look at most entry doors and the frame is not square to the deck.
Is this boat perfect? No, But no boat ever is.
Boats, level's and tapes are a compromise on ones eyes, he who thinks differently doesn't know boats.
1/4" off in some places I can maybe understand. 1" in most places and up to 1 1/2" is unacceptable on any boat.
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Old 03-10-2019, 06:59 PM
  #206  
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Parker should stipulate that their offer is for a limited time and if he doesn't accept it, (within that period of time) the offer is gone. And, if he did accept their offer, the boat shouldn't be used anymore.

Personally, I think he's crazy for not taking them up on a brand new replacement. Especially after making such a big, dramatic deal about it. Whining about "people need to be made aware of this". Maybe he wants to hang on to it because of all the custom work he did? I don't know, but whatever the reason, it surely degrades the seriousness of his claims. Things are definitely out of wack, (crooked) but if he's willing to keep it, they can't be that bad. And saying, "give me money", (He'll fix it himself?)... I think that's bullsh!t. He'd probably take their money and not fix a damn thing.

And, I can't believe no one mentioned how shity the name, (Out On The Reef) on the hull looks? A beautiful boat like that... and it looks like someone free handed with a paint brush. I'm pretty sure it's a decal and that's the font he chose, but man... that looks like crap.
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Old 03-10-2019, 07:10 PM
  #207  
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I am uneven also. I was told that I "dress left" an inch or two ;-)
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Old 03-10-2019, 07:19 PM
  #208  
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Originally Posted by Blazer7420 View Post
Nice to have fans.
All because I said boats are not perfect.
Please tell me why that is BS?
I'll bite. Granted NOTHING is perfect. But if you look at that door and claim it's normal. Well, I'm thinking you've got a vested interest or like to troll. Parker has stepped up like I wished they would; I'd buy one in a heartbeat based on their response. But back to your take, the guy took measurements on a center horizontal plane. If you take those measurements outside from a full vertical side-to-side total, it'll be ridiculously wrong. That one-two inch difference will be "inches" difference in the grand scheme. Parker, based on what we've seen, screwed up on this one but they're acknowledging such with promises to make it right. I like that. So yeah, boats aren't perfect but not many are this imperfect.
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Old 03-10-2019, 07:21 PM
  #209  
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Originally Posted by dannyroche View Post
Someone from Parker needs to own this and go see the buyer. They should build an exact copy and swap it or reimburse the purchase. End of story. If Parker doesn't make it right, there will be brand damage far beyond the cost of the boat.
Go see him? This is 2019. Phone calls and emails are perfectly acceptable ways to communicate.. Poo on this guy, he wants money not a fixed boat. 1 day fix? Get it done and send a thank you card.
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Old 03-10-2019, 08:13 PM
  #210  
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Originally Posted by mangolimit View Post
It appears Robin and Linwood stepped right up to make this guy whole. What more can a guy ask for?
.
This^^^. They have a true whiner as a customer. Linwood is a stand up guy. It seems that the customer would rather whine about it than to have it fixed, which they offered to do. BTW, I still have the #8 boat he built.





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Old 03-10-2019, 10:49 PM
  #211  
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Originally Posted by Shag View Post
This^^^. They have a true whiner as a customer. Linwood is a stand up guy. It seems that the customer would rather whine about it than to have it fixed, which they offered to do. BTW, I still have the #8 boat he built.

Nice acquisition Shag. Hang to that one.

Some buyer's remorse going on in this case. The boat is out of spec and everyone involved concedes this. It appears the buyer is willing to keep the boat but wants cash from Parker but Parker doesn't want an out of spec hull in circulation. That's about it. The hull is under full factory warranty and Parker has offered repair to as new condition or a new hull altogether. Parker wants that hull back and they are going to get it back now or down the road.

I don't understand the buyer's reluctance to accept one of Parker's offers. Unlikely he will see any discounts from Parker and keep that hull. Parker just doesn't operate that way.

Last edited by mangolimit; 03-10-2019 at 10:56 PM.
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Old 03-10-2019, 10:56 PM
  #212  
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Originally Posted by Perthbloke View Post
he has a poor vocabulary which usually points to limited intelligence.
I suspect you are the expert on limited intelligence.
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Old 03-10-2019, 11:07 PM
  #213  
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Originally Posted by Brownie289 View Post
I did watch a couple, the guy has skills for sure, I lost respect for him when IMO he is just trying to squeeze money out of a company.

They offered to fix it, replace it, not good enough?

So sick of everyone being wronged and owed something. Typical of the everyone gets a trophy crowd.
Parker made very reasonable offers to satisfy a customer. The customer has spent additional funds and work hours to improve the boat for his use. I would probably cut my losses of my modifications to get a new boat, but I'm not 100% unsympathetic to the customers desire for some compensation for his troubles. Hopefully, without further drama, they will meet at an agreeable settlement. Parker is still no.1 on my list of "next boat".
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Old 03-10-2019, 11:07 PM
  #214  
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Originally Posted by Jkcam View Post
I suspect you are the expert on limited intelligence.
Would you care to qualify your findings?
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Old 03-11-2019, 12:25 AM
  #215  
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Originally Posted by Capt. Fred View Post
Here's Parker's response in the comments below the video:

Staying up to date on the comments posted to this forum, we’ve noticed a lack of transparency from Out on the Reef about Parker Boats’ conversations with him, preventing a full account of recent events. He has also deleted Parker Boats’ comments on this forum, so we felt it is best to keep Out on the Reef’s followers fully informed and updated on past and present discussions with Out on the Reef.

Over the last 24 hours, Out on the Reef’s Parker boat dealer has had multiple conversations with him, and our owner Linwood Parker has been corresponding with Out on the Reef since he notified his dealer. Throughout multiple conversations, Parker Boats has offered Out on the Reef the following: Parker has offered twice to pay for and arrange to pick up his boat, bring it to North Carolina, fix it and transfer it back, paying in-full for transport and repairs.

For those unfamiliar with the boat manufacturing process, correcting the measurements on Out on the Reef’s 2120 is a one-day fix. It requires us to simply release the deck, lift to make the adjustments pointed out in Out on the Reef’s video, re-install, bond the boat, replace the bumper molding, shine and finish. Out on the Reef refused this offer and asked Parker Boats for financial compensation to fix the boat himself. This request was denied. Fixing the boat in our NC plant is the only way for Parker to ensure that the next boat owner purchases a flawless boat.

Within the last 24 hours, Parker Boats has offered to replace his existing Parker with a new Parker from his closest dealership. Out on the Reef has refused this offer as well. Parker then offered to reimburse Out on the Reef’s Parker purchase. He once again denied this offer stating that he loves his Parker boat and still wants to be a Parker owner. Out on the Reef is rejecting phone calls from Parker Boats. We recognize the adjustments needed to Out on the Reef’s Parker 2120. As many of you have mentioned, it should not have left the plant floor, and we agree. We have already adjusted quality control process to prevent this from happening in the future. This boat should not have passed our quality control. Parker Boats has been in business for nearly 40 years and has produced tens of thousands of boats. We strive for excellence in every boat we produce.
FORWARD:

TO: Jupiter Boats Quality Control
RE: How a Boat Manufacturer Should Respond to Their Mistakes
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Old 03-11-2019, 12:54 AM
  #216  
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Originally Posted by bills106 View Post
Maybe we could make it a THT homework assignment to help get everyone through the rest of this winter. Grab your tape measures and get out there and start measuring everything on your boats and post up the results. Bonus points if you use levels, bevel gauges and straight edges to check running surfaces (not that they really matter ).

We can then start a poll to tally up the results and find that unicorn builder who makes the perfect boat. Forget JD Powers trophies, we'll have our very own THT Cup of Excellence!
My boat is completely symmetrical to about 1/4" (no kidding) in all measurements But it's a Logic (molded plastic).
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Old 03-11-2019, 01:41 AM
  #217  
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Originally Posted by Capt. Fred View Post
Here's Parker's response in the comments below the video:

Staying up to date on the comments posted to this forum, we’ve noticed a lack of transparency from Out on the Reef about Parker Boats’ conversations with him, preventing a full account of recent events. He has also deleted Parker Boats’ comments on this forum, so we felt it is best to keep Out on the Reef’s followers fully informed and updated on past and present discussions with Out on the Reef.

Over the last 24 hours, Out on the Reef’s Parker boat dealer has had multiple conversations with him, and our owner Linwood Parker has been corresponding with Out on the Reef since he notified his dealer. Throughout multiple conversations, Parker Boats has offered Out on the Reef the following: Parker has offered twice to pay for and arrange to pick up his boat, bring it to North Carolina, fix it and transfer it back, paying in-full for transport and repairs.

For those unfamiliar with the boat manufacturing process, correcting the measurements on Out on the Reef’s 2120 is a one-day fix. It requires us to simply release the deck, lift to make the adjustments pointed out in Out on the Reef’s video, re-install, bond the boat, replace the bumper molding, shine and finish. Out on the Reef refused this offer and asked Parker Boats for financial compensation to fix the boat himself. This request was denied. Fixing the boat in our NC plant is the only way for Parker to ensure that the next boat owner purchases a flawless boat.

Within the last 24 hours, Parker Boats has offered to replace his existing Parker with a new Parker from his closest dealership. Out on the Reef has refused this offer as well. Parker then offered to reimburse Out on the Reef’s Parker purchase. He once again denied this offer stating that he loves his Parker boat and still wants to be a Parker owner. Out on the Reef is rejecting phone calls from Parker Boats. We recognize the adjustments needed to Out on the Reef’s Parker 2120. As many of you have mentioned, it should not have left the plant floor, and we agree. We have already adjusted quality control process to prevent this from happening in the future. This boat should not have passed our quality control. Parker Boats has been in business for nearly 40 years and has produced tens of thousands of boats. We strive for excellence in every boat we produce.
I think perhaps you're un familiar with the process : "For those unfamiliar with the boat manufacturing process, correcting the measurements on Out on the Reef’s 2120 is a one-day fix. It requires us to simply release the deck, lift to make the adjustments pointed out in Out on the Reef’s video, re-install, bond the boat, replace the bumper molding, shine and finish"

"release the deck" ? tell me,what does that mean ? "bond the boat" ? what does that mean ? "bumper molding" ??


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Old 03-11-2019, 02:31 AM
  #218  
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He wants a 2320 for a 2120 price.
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Old 03-11-2019, 02:43 AM
  #219  
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Originally Posted by SeaPro48 View Post
He wants a 2320 for a 2120 price.
Want in one hand, sh!t in the other....
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Old 03-11-2019, 02:47 AM
  #220  
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They lost me at "One day repair." I'm not buying you can correct all those problems that quickly I don't care how many workers you put on it.

And if you did there will be issues a "New" boat shouldn't have so yea, this boats price just became a serious scratch and dent. It's not like your new car trans died and you can just bolt in a new one.

Every errant screw hole is a future problem. A way for water to get where it doesn't belong. You just waited all these months to have this turf delivered and there 8s one inescapable fact. Parker put its name on it and should suffer all that goes with it. They aren't bending over backwards. They are acting like it's the buyers fault for buying the boat from them.

Don't forget they tried to adjust everything else on the boar to fit that out of level deck. This was no accident. They tried to pass that huge mistake off on the customer rather than fix it when they KNEW there was a problem.
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