Go Back  The Hull Truth - Boating and Fishing Forum > BOATING FORUMS > The Boating Forum
Reload this Page >

Is dealer up charge for warranty work normal?

Notices
Like Tree48Likes

Is dealer up charge for warranty work normal?

Old 02-09-2019, 09:47 AM
  #1  
Admirals Club Admiral's Club Member
Thread Starter
 
Join Date: Oct 2009
Location: Hoboken, NJ
Posts: 951
Default Is dealer up charge for warranty work normal?


Sign explains it all.
Brocnizer1 is offline  
Old 02-09-2019, 09:55 AM
  #2  
Admirals Club Admiral's Club Member
Thread Starter
 
Join Date: Oct 2009
Location: Hoboken, NJ
Posts: 951
Default

I bought a boat they didn't carry last year and now they do. They are the closest dealer, about 15 min away. Next dealer for my vessel 3 hours away where I bought it . Hopefully I won't need warranty work.
Brocnizer1 is offline  
Old 02-09-2019, 09:56 AM
  #3  
Senior MemberCaptains Club Member
 
Join Date: Feb 2007
Location: New England
Posts: 2,908
Default

Most manufacturers set the labor rates which is usually less than most normal shop rates. If you buy from them they’ll absorb the difference. If you drove a 1000 miles to save $1500 they will not eat the difference. A lot of manufacturers are forcing buyers to buy from their local dealers to avoid this issue.
bms1939 is offline  
Old 02-09-2019, 10:00 AM
  #4  
Admirals Club Admiral's Club Member
THT sponsor
 
Join Date: Jul 2010
Location: On the Flats
Posts: 7,223
Default

I understand why a marina would post the sign.....for customers though that have bought at other marinas you may want to give the manufacturer a call as this policy may infact violate their dealer agreement with certain manufacturers.

Probabaly won’t win a new customer with this policy, but perhaps they don’t care.
WeeKilt likes this.
Flatout71 is offline  
Old 02-09-2019, 10:01 AM
  #5  
Senior Member
 
Join Date: Oct 2018
Location: Southern NJ
Posts: 130
Default

The shop deserves to make their normal rate. Just because the manufacturer won't pay the normal shop rate isn't the shop's responsibility. But, I see they will accept the manufacturer's rate if you buy it from them.

Seems fair to me.
maintenanceguy is offline  
Old 02-09-2019, 10:15 AM
  #6  
Senior MemberCaptains Club Member
 
Join Date: Aug 2006
Location: New Port Richey, Fl
Posts: 2,109
Default

Interesting. The short answer is NO, not normal. But they are being upfront about it. So calculate the difference and determine how much your time is worth. Most manufacturers warranty is usually not that long anyway. They exclude engine warranty, which is much longer, so that’s good.
Jchacos likes this.
jets is offline  
Old 02-09-2019, 10:19 AM
  #7  
Senior Member
 
Join Date: Dec 2017
Location: North of Cuber, South of Gawga
Posts: 525
Default

That sign is just as normal as the window stickers at the car lot all having an up-charge for delivery and advertising.

That don't mean everybody buying will pay it.
WeeKilt likes this.
Grunts N Grits is online now  
Old 02-09-2019, 10:34 AM
  #8  
Admirals Club Admiral's Club Member
 
fireisland1's Avatar
 
Join Date: Jun 2011
Posts: 4,217
Default

I am not allowed to do that. If a customer has a legitimate warranty claim, I must honor my dealer agreement. I will however take care of my sales first. I have been in business for 40 years . I found good service leads to good customers so I take care of all warranty that comes through the door. Bad customers just go somewhere else. I do not deal with idiots, deadbeats, demanding, fowl language, drunks ,pot heads,stinky, nasty, hotheads, lowballers.
unlike other businesses, I do not have any customer problems.
fireisland1 is offline  
Old 02-09-2019, 10:41 AM
  #9  
Senior Member
 
Join Date: Jan 2011
Location: Pgh Pa
Posts: 14,862
Default

Originally Posted by fireisland1 View Post
I am not allowed to do that. If a customer has a legitimate warranty claim, I must honor my dealer agreement. I will however take care of my sales first. I have been in business for 40 years . I found good service leads to good customers so I take care of all warranty that comes through the door. Bad customers just go somewhere else. I do not deal with idiots, deadbeats, demanding, fowl language, drunks ,pot heads,stinky, nasty, hotheads, lowballers.
unlike other businesses, I do not have any customer problems.
After that do you even have any customers? It entails almost every walk of life




































Thalasso is offline  
Old 02-09-2019, 10:44 AM
  #10  
Admirals Club Admiral's Club Member
 
Join Date: Nov 2016
Posts: 1,885
Default

Could you imagine if car dealers did this?

warranty is warranty and why some choose to buy new. Charging the delta to someone who did not buy from you is just duchey.
Lorne Greene is offline  
Old 02-09-2019, 10:51 AM
  #11  
Admirals Club Admiral's Club Member
 
Join Date: Jan 2007
Posts: 11,974
Default

Originally Posted by Brocnizer1 View Post

Sign explains it all.
It really depends on their agreement. Hopefully the manufacturer says you want to carry/sell our brand then you service our brand and take whatever reimbursement we agree but some times they don't have such an agreement.

I had a situation recently where I bought an almost two year old boat and accumulated a punch list of warranty issues.

I brought the boat from the South to the North and the dealer in the North provided estimates, then came back and said you owe us 1/2 because the manufacturer won't reimburse what we need. It turned into a whole situation and I ended up having to call the CEO of one of the biggest boat builders in the world to get it resolved. The manufacturer ended up sending someone from their factory to do most of the work because they felt the dealer estimates were too much. I was actually impressed in the end and wish I had known about this traveling repair guy sooner. He spent 2-3 weeks working on my boat. My point to them was it was not my problem and they should both work it out (and it did work out in the end but if they didnt send this guy or have this guy I dont think it would've worked out). Upon a detailed review, I did feel the estimates were crazy. I felt the dealer was charging somewhere between 2-4x more than what it would really take. For example, replacing a pump, they said 2.5 hours. I did it in less than 15 minutes and I have never replaced a pump before. They also estimated things that could be done together efficiently as if each single thing was its own job. I started getting annoyed because I did want a bunch of stuff done (i.e. bottom paint, normal maintenance items) and they were charging 2-4x what it would cost anywhere else so I said forget it only do warranty work. I actually had to go apply my own wax after the boat was compounded because they wanted $2,500 to apply wax. They said it was a 20 hour job (two people, full day). Guess what, I managed to apply wax by myself by hand in 4 hours.

Three hours isn't too bad, it could be much worse. I'd make a punch list and follow warranty timeline and bring in once list has accumulated. Another option some builders have is to reimburse the owner if they have the work done locally by someone other than the dealer or someone independent. A lot of yacht builders do this because they may only have a few offices/dealers in the entire united states (if that).

One final point... some dealers have their own employees staff that can handle things and others have none and sub-contract everything out. Those that sub everything out make very little to no money on warranty work because they are turning around and paying someone to come to their dealership and actually do the work.

Good luck!

Last edited by mystery; 02-09-2019 at 10:57 AM.
mystery is offline  
Old 02-09-2019, 11:05 AM
  #12  
Admirals Club Admiral's Club Member
 
fireisland1's Avatar
 
Join Date: Jun 2011
Posts: 4,217
Default

[QUOTE=Thalasso;12227155]After that do you even have any customers? It entails almost every walk of life






Good customers grow your business, bad customers bring it down.








fireisland1 is offline  
Old 02-09-2019, 11:06 AM
  #13  
LKD
Admirals Club Admiral's Club Member
 
Join Date: Jan 2018
Location: Florida
Posts: 248
Default

The bullshit here is from the manufacturer and its "warranty."

Buy a Mercedes, GMC, Ford, or BMW and move from Austin to Miami or from Bugtussle to Metropolis, the manufacturer's warranty is the manufacturer's warranty to its customer. What the franchised dealer makes or doesn't make isn't the customer's problem, it's an issue between the manufacturer and the dealer.

Buy an excavator from Cat or Case, same deal.

Except, here it appears, with undercapitalized, non-customer focused boat manufacturers and their undercapitalized, non-customer focused dealers, it's open season on the customer. If you are buying a new boat and can't get an "any dealer, anywhere warranty clause," walk.

Last edited by LKD; 02-09-2019 at 11:26 AM.
LKD is offline  
Old 02-09-2019, 11:12 AM
  #14  
Admirals Club Admiral's Club Member
 
Join Date: Jan 2007
Posts: 11,974
Default

Originally Posted by LKD View Post
The buBllshit here is from the manufacturer and its "warranty."

Buy a Mercedes, GMC, Ford, or BMW and move from Austin to Miami or from Bugtussle to Metropolis, the manufacturer's warranty is the manufacturer's warranty to its customer. What the franchised dealer makes or doesn't make isn't the customer's problem, it's an issue between the manufacturer and the dealer.

Buy an excavator from Cat or Case, same deal.

Except, here it appears, with undercapitalized, non-customer focused boat manufacturers and their undercapitalized, non-customer focused dealers, it's open season on the customer. If you are buying a new boat and can't get an "any dealer, anywhere warranty clause," walk.
yea next yacht i buy, i am checking that the builder will cover any dealer estimate discrepancies, i never thought to look/ask before!
mystery is offline  
Old 02-09-2019, 11:12 AM
  #15  
Admirals Club Admiral's Club Member
 
fireisland1's Avatar
 
Join Date: Jun 2011
Posts: 4,217
Default

Originally Posted by pcheesesteak View Post
it would however hire the parrot to answer all the robo calls I get.
fireisland1 is offline  
Old 02-09-2019, 11:32 AM
  #16  
LKD
Admirals Club Admiral's Club Member
 
Join Date: Jan 2018
Location: Florida
Posts: 248
Default That would be a good plan

Originally Posted by mystery View Post
yea next yacht i buy, i am checking that the builder will cover any dealer estimate discrepancies, i never thought to look/ask before!
An estimate is an estimate; a contract is a contract. Doesn't matter if it's a new yacht or a used Boston Whaler. There are only two things that matter, and you can pick either one (it doesn't matter): Price or Terms.
LKD is offline  
Old 02-09-2019, 12:28 PM
  #17  
Member
 
Join Date: Jan 2018
Posts: 76
Default

Originally Posted by fireisland1 View Post
I am not allowed to do that. If a customer has a legitimate warranty claim, I must honor my dealer agreement. I will however take care of my sales first. I have been in business for 40 years . I found good service leads to good customers so I take care of all warranty that comes through the door. Bad customers just go somewhere else. I do not deal with idiots, deadbeats, demanding, fowl language, drunks ,pot heads,stinky, nasty, hotheads, lowballers.
unlike other businesses, I do not have any customer problems.
I don't think they can either. They sign a contact with the manufacture for the rate they will be paid for warrenty work. I suggest you call the manufacture and see what there respose is.
Jchacos is offline  
Old 02-09-2019, 12:56 PM
  #18  
Senior MemberCaptains Club Member
 
Join Date: Jun 2003
Location: Charlotte / Southport
Posts: 3,369
Default

Originally Posted by LKD View Post
The bullshit here is from the manufacturer and its "warranty."

Buy a Mercedes, GMC, Ford, or BMW and move from Austin to Miami or from Bugtussle to Metropolis, the manufacturer's warranty is the manufacturer's warranty to its customer. What the franchised dealer makes or doesn't make isn't the customer's problem, it's an issue between the manufacturer and the dealer.

Buy an excavator from Cat or Case, same deal.

Except, here it appears, with undercapitalized, non-customer focused boat manufacturers and their undercapitalized, non-customer focused dealers, it's open season on the customer. If you are buying a new boat and can't get an "any dealer, anywhere warranty clause," walk.

Really not comparing apples to apples....The sign states Excluding Motors...soooo many boat dealerships buy a hull, and add to the boat and not knowing what items are added by the dealership and what was provided by the Mfg can get cumbersome, say trim tabs, trolling motors, livewells, trailer....not like a car where normally you drive off the lot with 100% of what left the Mfg factory with little to no add ons by the dealership.... Friend of mine bought a boat last year, dealership added trim tabs ...MFG did not and he had to tow it back to the dealer where he bought it to get warranty work...he could have gotten parts but not labor at our local dealership under warranty....
West Marine is a lenco trim tab dealer, but they're not going to go out and take your old broken one off and put a new one on free of charge.....

Last edited by Weekend-Hooker; 02-09-2019 at 01:24 PM.
Weekend-Hooker is offline  
Old 02-09-2019, 01:04 PM
  #19  
Admirals Club Admiral's Club Member
 
fireisland1's Avatar
 
Join Date: Jun 2011
Posts: 4,217
Default

If you are a dealer for the boat builder then you must warranty their product. If you are not a dealer or a piece of added equipment then the owner must find one. There were some premium dealers here there would not sell you a boat outside their area . It was to prevent warranty issues but also protected the dealer from preventing the buyer from shopping around. Not really fare but I understand it. The local dealer has to take care of the problems so he should make the sale.
fireisland1 is offline  
Old 02-09-2019, 01:44 PM
  #20  
Senior Member
 
Join Date: Jan 2007
Posts: 300
Default

Any chance this referred to an aftermarket warranty. Some car warranties we have to deal with customers have to pay deductibles plus labor time. Some of these fly by night companies won't pay correct time to do a job and we don't supplement them or the consumer. Most want to pay really low or no diagnosis times for repairs.

We sell a maintenance product that other local Chevy dealers won't honor because the cost for there oil changes are more than ours. Not by much but $10 maybe.
clink is offline  

Thread Tools
Search this Thread