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Suzuki issues

Old 02-04-2019, 10:35 AM
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Im having serious issues with my 2016 DF250AP. I feel as if my dealer is giving me the run around also. Ive tried the 1800 number but get no help and wont let me talk to a TSM. Is there another way i can get ahold of someone with some horsepower from zuke
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Old 02-04-2019, 10:37 AM
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What are you asking?
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Old 02-04-2019, 10:40 AM
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Originally Posted by noelm View Post
What are you asking?
If theres another way to talk to suzuki directly besides the 1800 number that doesn't do anything
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Old 02-04-2019, 10:47 AM
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Besides getting the run around from your local dealer and not getting satisfaction from the 800 number....

What are the serious issues going on with the 250? What is the dealer telling you? What are the CSR’s at the 800# telling you?
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Old 02-04-2019, 10:51 AM
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Originally Posted by BlueShamu View Post
Besides getting the run around from your local dealer and not getting satisfaction from the 800 number....

What are the serious issues going on with the 250? What is the dealer telling you? What are the CSR’s at the 800# telling you?
Short story is the crank seal went bad at 150 hours. Dealer did the repair. Gave it back to me and 2 hours later on the water it blows and oil starts leaking out everywhere. Now due to corrosion or rust on the crank apparently suzuki wont want to cover it
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Old 02-04-2019, 10:52 AM
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Originally Posted by BlueShamu View Post
Besides getting the run around from your local dealer and not getting satisfaction from the 800 number....

What are the serious issues going on with the 250? What is the dealer telling you? What are the CSR’s at the 800# telling you?
And i wanted to talk to suzuki and ask that if i had a bad crank why wasnt it fixed or cleaned when the dealer had the powerhead torn apart.
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Old 02-04-2019, 11:15 AM
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try a different dealer?
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Old 02-04-2019, 12:10 PM
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Originally Posted by mystery View Post
try a different dealer?
I already gave it back to them being that they just put the new seal in it
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Old 02-04-2019, 12:39 PM
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The motor is under warranty? the previous repair was completed under warranty? the dealer has the engine now and says Suzuki won't cover it? you cannot contact Suzuki at all or you did contact them and they said no?
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Old 02-04-2019, 12:57 PM
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You need to speak to the regional customer service manager. If the dealer you are using is on the up and up and in good standing with Suzuki they should be more than happy to direct you to them. If they are on the outs with Suzuki and not paying their bills they will be very reluctant to give you the information. This happened to me until I got in touch with a great Suzuki dealer that does more than sell the motors. Once the right dealer got involved my troubles ended. If the boat is at dealer that screwed up the repair, tell them you are coming by to pick it up and take it to another shop. You don't want to have them make another failed attempt anyway. Not all dealers are created equal.
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Old 02-04-2019, 01:04 PM
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Originally Posted by Saltgod View Post
I already gave it back to them being that they just put the new seal in it
so go pick it up and bring it elsewhere

you said they were giving you the run around

why would you trust them with your stuff?
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Old 02-04-2019, 01:21 PM
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I cannot get in the middle but it is the dealers responsibility to handle the situation and get the TSM involved if need be. The TSM's are there for these types of issues but they do not get in direct contact with a customer, the dealer must set it up through the proper channels.
The customer service dept. in CA can also put word to the dealer to get things moving and contact the TSM to assist. Nobody will give you direct contact with a TSM, there is a chain of communication and it must be followed so proper documentation can be obtained and sent through the proper channels.

Hopefully this gets resolved to your liking.
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Old 02-04-2019, 01:33 PM
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Originally Posted by noelm View Post
The motor is under warranty? the previous repair was completed under warranty? the dealer has the engine now and says Suzuki won't cover it? you cannot contact Suzuki at all or you did contact them and they said no?
Yes. Yes. It seemed like they were bracing me for them not covering it this time. Suzuki said talk to the dealer
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Old 02-04-2019, 01:38 PM
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Originally Posted by Outboard Specialties View Post
I cannot get in the middle but it is the dealers responsibility to handle the situation and get the TSM involved if need be. The TSM's are there for these types of issues but they do not get in direct contact with a customer, the dealer must set it up through the proper channels.
The customer service dept. in CA can also put word to the dealer to get things moving and contact the TSM to assist. Nobody will give you direct contact with a TSM, there is a chain of communication and it must be followed so proper documentation can be obtained and sent through the proper channels.

Hopefully this gets resolved to your liking.
The impression i got from the dealer is that if the TSM came and looked at it that it wouldnt be covered due to rust and pitting on the crank. Even though they just put the new seal in a week ago. and had the powerhead apart and apparently put this bad crank back in it. Which is why im wanting to get ahold of suzuki.
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Old 02-04-2019, 01:42 PM
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Just trying to piece the story together, your opening post was rather cryptic at best. Suzuki saying see the dealer is normal, they do not deal with customers direct, as mentioned, there is a process to be followed, so far, you don't have a Suzuki problem, (but, you do have a problem with a Suzuki) you have a dealer problem, how you sort it out can go lots of ways, depending on the dealers integrity and their standing with Suzuki, and your method of dealing with them.
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Old 02-04-2019, 01:44 PM
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If it were me.

1) Go get boat from dealer -- especially if that is the same dealer that did it wrong to start with.
2) Contact Suzuki via Facebook,etc. and document everything in a crystal clear chronological explanation.
3) Find another dealer - one with a good reputation.

IMHO, it sounds like your dealer sucks or there is more to the story...
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Old 02-04-2019, 01:47 PM
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You can always escalate things if you can't get anywhere through normal channels. Drop an email to the CEO. But I think I'd try another dealer first and contacting Suzuki via their regular phone # / email address.
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Old 02-04-2019, 02:16 PM
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Ive got worse suzuki dealers local i travel to this one because its supposedly the best one within 2 hours of me. I had a small leak coming from the crank seal. They said they noticed a few really small spots of rust under the flywheel. They said that it looks like the back of the boat had been sunk before. Im the second owner. They took pictures and did the job. I got the boat back friday. Took it to the lake Sunday and its got oil all over it and leaking down engine. I drop ot off today and am told the crank was "rusted and had pitting" so suzuki might not cover it this time. Which is why im looking for support from zuke. Why would a bad crank be put back into the outboard. Zuke called them asking about the work and the dealer called me back and said if a TSM gets involved it wont be covered because the back of the boat had been sunk.
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Old 02-04-2019, 02:21 PM
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If the engine has been under water or the crank has got wet for some reason then it really isn't Suzukis fault. In that case you might have an issue with the previous owner and probably the dealer who did the seal change. I don't know what that crank looks like but any way a Speedy Sleeve could be installed to fix the problem?
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Old 02-04-2019, 02:23 PM
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The plot thickens somewhat, now the boat has been sunk, I don't think Yamaha, Mercury, BRP or Honda will cover repairs caused by being submerged, I don't think the dealer had to strip the entire motor down to replace the top seal, but I could be wrong, do you know the boat was sunk, or just thinking it was?
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Last edited by noelm; 02-04-2019 at 02:24 PM. Reason: typo
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