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Suzuki issues

Old 02-05-2019, 01:52 AM
  #61  
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My uneducated opinion is that the dealer did warranty work which was covered under warranty. The dealer did an improper installation which quickly failed. The dealer knows that they did the job improperly and will have to eat parts and labor this time if it gets brought to suzukis attention. They will also eat crow to Suzuki that they did improper service work. Why else would the dealer be hesitant to have a suzuki rep come out and inspect the engine? They hope that you will step up and foot the bill for their mistake for fear of suzuki denying all future warranty claims due to engine being submerged.

Tell the dealer to bring the suzuki rep out to inspect it. Tell the dealer that you wish to be present for the inspection. If they drag their feet for the rep inspection then you know the problem is dealer related.


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Old 02-05-2019, 03:41 AM
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Originally Posted by R Days View Post
My uneducated opinion is that the dealer did warranty work which was covered under warranty. The dealer did an improper installation which quickly failed. The dealer knows that they did the job improperly and will have to eat parts and labor this time if it gets brought to suzukis attention. They will also eat crow to Suzuki that they did improper service work. Why else would the dealer be hesitant to have a suzuki rep come out and inspect the engine? They hope that you will step up and foot the bill for their mistake for fear of suzuki denying all future warranty claims due to engine being submerged.

Tell the dealer to bring the suzuki rep out to inspect it. Tell the dealer that you wish to be present for the inspection. If they drag their feet for the rep inspection then you know the problem is dealer related.
Thank you. Basically if they try to make me eat it call the bluff and get the rep out there?
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Old 02-05-2019, 06:34 AM
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Originally Posted by Saltgod View Post
Thank you. Basically if they try to make me eat it call the bluff and get the rep out there?
Let the dealer fix it again. I would not push the rep thing right now. The rusted crankshaft was probably made up to save face. What would a rusty crank have to do with the seal bursting anyway? The bearing surfaces could not have rusted. Frustrating I know but they will make it right.

I will throw this out. I had an oil leak on a 2015 DF300AP with few hours. I traced it to an aluminum temp sensor bushing that was over torqued at the factory. The threads were galled. I cleaned the NPT threads and reinstalled it until the new one came. I never got around to putting the new one in. The leak was very hard to find and oil ran all over the engine. The bushing is on starboard side, up high towards the front. I have seen one other Zuke with the same issue. Zuke wanted the bushing back to examine and I sent pics. Maybe this is the issue? Since the earlier repair did not fix it? The only other oil leaks I have seen on engines like mine were busted filters. I would have them back the bushing/holder out and look at it. It will require effort if over torqued like mine was.

Part #20.

https://www.brownspoint.com/store/pc...il.asp?ID=8307

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Old 02-05-2019, 07:00 AM
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Originally Posted by Saltgod View Post
They took the top cover off and the flywheel and took pictures of the crank seal area and the around it when dropped it off around new years. They did not take pictures during the tear down of the block. Which if they found a rusted pitted crank I would think that they would have done that. Leak/Blew if you look at the pictures I posted it is coming out of the crank seal area at a fast rate. I never said it was sunk. They are claiming it could have been sunk hence the rust on the crank.

The dealer has yet to report anything to suzuki. being that I dropped it off this morning. I called the 1800 number to talk to a tech advisor just see what effects to look for in a sunk engine or how could a crank get rust and begin to pit. I gave them the ID # and what dealer the boat is at. He said he cant let me talk to anyone in tech that the dealer would have to set it up. Then my dealer called me and said that they know I called Suzuki that if I pushed for a TSM to come out they he would determine that the engine was sunk and void all further warranty work that I shouldn't push for that. I'm not a boat expert but I'm not a mechanical idiot either. IF the outboard had sunk along with the back half of the boat I would think I would have seen some sort of damage on the inside of the boat itself or other major problems with the outboard but I haven't. It runs great. Even just in the one picture I posted would the bolts be rusted? Any kind of corrosion Damage? It all looks clean to me.
Why the eff would you call Suzuki asking about "what if" it sunk? Do not even bring up that word you are going to get yourself into a corner you won't be able to get out of. This dealer seems like they could be the problem. Go pick up your boat, and bring it to another dealer.
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Old 02-05-2019, 07:01 AM
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Originally Posted by Motor Hand View Post
Contact insurance agent > get check > repair > insurance lawyers tackle Suzuki > go fishing.
Thats some bad advice. There are many things to do before jumping to that. I.e. do a CBA of repair cost versus deductible and possible increased rates/insurance ding and most importantly, whether it would even be covered. why would you file a claim for something that would not be covered??
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Old 02-05-2019, 08:06 AM
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Originally Posted by Saltgod View Post
Im the second owner.
Sounds like since dealer did warranty work that you jumped through the hoops to transfer the original warranty? Been some threads on here about people not going through the documentation process to transfer the 1 time transferable warranty. Maybe this only pertains to the last 3 years?.?. In any case, did you do this?

Sounds to me like dealer screwed up and is trying to play games with you. Personally, I would haul it as far as I needed to in order to get away from them. Easier to just bite the bullet and trailer it than continue to get jacked around for weeks. Plus, do you really trust them to do the work even if Suzuki gets involved? I'd be on a road trip if it were me. I agree, dont bring up the S word....
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Old 02-05-2019, 08:27 AM
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I'll agree with an earlier post. They feel like they screwed up the repair. If the regional rep finds out they're going to be on the hook for both repairs. I'd take it to another dealer.
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Old 02-05-2019, 03:50 PM
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If you take it to another dealer and something was screwed up by this dealer that is not a warranty issue then the 2 dealers will be pointing fingers at each other as to who did it. I would keep it where it is and call their bluff
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Old 02-05-2019, 04:55 PM
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Originally Posted by R Days View Post
If you take it to another dealer and something was screwed up by this dealer that is not a warranty issue then the 2 dealers will be pointing fingers at each other as to who did it. I would keep it where it is and call their bluff
i had that happen with a merc. i escalated up the chain at brunswick, they paid to fix everything the other dealer messed up, and sent a rep to check over everything
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Old 02-05-2019, 05:31 PM
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I have seen lots of motor sunk and pickled. Good way of seeing signs is to look for green looking corrosion on your electrically where the hookup points are ,ground areas and ss bolts will get them to. Look on other side of engine under the black box lid.thats were all your ecus ,relays,fuses are. Most of the time if it sunk and sat longer then a day you will find mud or dirt under flywheel or behind the intake manifold and between the vst tank/block. Could be my eyes playing with me on my phone but your motor lift points looks like its turning greenish. Could we gets pics of ECU relay side of motor ?
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Old 02-05-2019, 08:38 PM
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volume zuke repower dealer here. That blue greenish color on the lifting hook is normal and is on all the lifting hooks we see lately its used in the manufacturing process in some way. This whole deal has been botched from the get go, you need to go straight to the rep on this one and get the good or bad news from him. Seems like protocol was thrown out the door entirely on this one.
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Old 02-08-2019, 07:59 AM
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Originally Posted by Yellowfin85 View Post
volume zuke repower dealer here. That blue greenish color on the lifting hook is normal and is on all the lifting hooks we see lately its used in the manufacturing process in some way. This whole deal has been botched from the get go, you need to go straight to the rep on this one and get the good or bad news from him. Seems like protocol was thrown out the door entirely on this one.
Its been a week and I have not heard anything from the dealer. Should I attempt to take it another dealer or wait out the one its at now?
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Old 02-08-2019, 08:01 AM
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Originally Posted by 757saltwater View Post
I have seen lots of motor sunk and pickled. Good way of seeing signs is to look for green looking corrosion on your electrically where the hookup points are ,ground areas and ss bolts will get them to. Look on other side of engine under the black box lid.thats were all your ecus ,relays,fuses are. Most of the time if it sunk and sat longer then a day you will find mud or dirt under flywheel or behind the intake manifold and between the vst tank/block. Could be my eyes playing with me on my phone but your motor lift points looks like its turning greenish. Could we gets pics of ECU relay side of motor ?
Everything was clean under the flywheel. And you can see some of the bolts and things in the picture i posted. It all looks clean to me but I never dealt with a sunk engine. I dont have the boat so I cant get you the picture right now
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Old 02-08-2019, 08:10 AM
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Originally Posted by Saltgod View Post
Its been a week and I have not heard anything from the dealer. Should I attempt to take it another dealer or wait out the one its at now?
i mean a few of us said go pick up your boat and bring it elsewhere already...

have you tried getting an update from the dealer????
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Old 02-08-2019, 01:47 PM
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Originally Posted by mystery View Post
i mean a few of us said go pick up your boat and bring it elsewhere already...

have you tried getting an update from the dealer????
They said they have been busy but will get to it. I just figured it would be best to at least have them try to make it right since they just did the repair.
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Old 02-08-2019, 02:30 PM
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Originally Posted by Saltgod View Post
They said they have been busy but will get to it. I just figured it would be best to at least have them try to make it right since they just did the repair.
I agree.
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Old 02-08-2019, 02:31 PM
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I would make sure they dont repair it and hit you with a bill.
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Old 02-08-2019, 02:32 PM
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Originally Posted by silver01 View Post
I would make sure they dont repair it and hit you with a bill.
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Old 02-10-2019, 05:36 AM
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Originally Posted by silver01 View Post
I would make sure they dont repair it and hit you with a bill.
I haven't re-read the entire thread and maybe I missed a post but have they agreed to fix it now?
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Old 02-10-2019, 03:30 PM
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Originally Posted by homeby51 View Post
I haven't re-read the entire thread and maybe I missed a post but have they agreed to fix it now?
i havent heard from the dealer yet
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