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Suzuki issues

Old 02-04-2019, 02:26 PM
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Originally Posted by noelm View Post
The plot thickens somewhat, now the boat has been sunk, I don't think Yamaha, Mercury, BRP or Honda will covers repairs caused by being submerged, I don't think the dealer had to strip the entire motor down to replace the top seal, but I could be wrong, do you know the boat was sunk, or just thinking it was?
the boat hasent been sunk i bought it at 100 hours and have put 60 on it. It has not been sunk. They have to split the power head to change the seal.
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Old 02-04-2019, 02:26 PM
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Exactly what happened when the motor "blew" you say it's leaking oil, is that all?
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Old 02-04-2019, 02:27 PM
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OK, so now it hasn't been sunk, which is it?
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Old 02-04-2019, 02:27 PM
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Originally Posted by noelm View Post
Exactly what happened when the motor "blew" you say it's leaking oil, is that all?

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Old 02-04-2019, 02:29 PM
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Originally Posted by noelm View Post
OK, so now it hasn't been sunk, which is it?
i havent sank it and ive put almost half the hours on it with no issues
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Old 02-04-2019, 02:30 PM
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Old 02-04-2019, 02:34 PM
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We need to get this 100% clear, the motor actually didn't "blow" it is leaking oil? was the boat sunk, yes or no, pretty simple answer? has the dealer stripped the motor to investigate repairs? has he contacted Suzuki through the correct channels?
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Old 02-04-2019, 02:39 PM
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Originally Posted by noelm View Post
We need to get this 100% clear, the motor actually didn't "blow" it is leaking oil? was the boat sunk, yes or no, pretty simple answer? has the dealer stripped the motor to investigate repairs? has he contacted Suzuki through the correct channels?
No not blow. The seal went out and threw oil everywhere. Boat was not sunk but they claim it was due to a small rust spot around flywheel. No other indications of a sunk engine are found. They had to strip it to replace the seal. When i took it back today is when they brought up the crank had some rust and pitting but took no pictures and wasnt worried aboit it with the engine tore down
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Old 02-04-2019, 03:53 PM
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Originally Posted by noelm View Post
OK, so now it hasn't been sunk, which is it?
Go back and read the previous posts.
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Old 02-04-2019, 04:11 PM
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Im sure there is a definite way to say if the engine sunk. (Salt inside wires? )

if engine ever made oil - would be plenty moister for rust marks to develop on engine internals. Low usage ~ 50/year not a help as well. Stori g boat of season...

suzuki dodging warrenty work - absolutely sickening

you need to find a way to prove your engine was never under water


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Old 02-04-2019, 04:16 PM
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The engine was not under water. The electronics would be fried if the crankshaft is rusted. Zuke will take care of it.
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Old 02-04-2019, 04:20 PM
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Originally Posted by Egis View Post
you need to find a way to prove your engine was never under water
Proving a negative is hard, it's like asking me to prove I've never whistled at a girl in a mini skirt.

THEY need to be the ones proving that the engine WAS under water. Absent any proof of that, and rust on a crankshaft doesn't prove that to me, then they need to honor the warranty.

I agree the attempt to dodge warranty repairs is sickening.
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Old 02-04-2019, 04:26 PM
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We need this guy to freeze all suzuki sales “until further notice”
Please do not buy new suzuki outboards!

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Old 02-04-2019, 04:30 PM
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I had to get a regional rep involved for a zuke warranty claim. If your dealer isn't playing nice ask if they can send a regional rep out to discuss the issues. If that doesn't work toss a lawyer $500 to get someone's attention.

my local dealer implied my new ( purchased elsewhere by me) motor was used because it had blue Suzuki cowl stickers on it ( applied by me ) and said they might have warranty issues....

it's not Suzuki giving you sh1t. It's most likely a dealer issue.

Last edited by scarab63; 02-04-2019 at 04:36 PM.
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Old 02-04-2019, 04:32 PM
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They do speak and read English in NSW Australia...........right?

So Suzukis' have issues also! It is OK!

Hope you get everything fixed and back on the water soon!
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Old 02-04-2019, 04:41 PM
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Originally Posted by Gary999 View Post
The engine was not under water. The electronics would be fried if the crankshaft is rusted. Zuke will take care of it.
That's what I was thinking. Ive had no real issues since I bought it until now. I just don't get how if they saw the crankshaft was rusted and pitted why they didn't get ahold of me or Suzuki and just put that bad crank back in it.
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Old 02-04-2019, 04:43 PM
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Originally Posted by Egis View Post
Im sure there is a definite way to say if the engine sunk. (Salt inside wires? )

if engine ever made oil - would be plenty moister for rust marks to develop on engine internals. Low usage ~ 50/year not a help as well. Stori g boat of season...

suzuki dodging warrenty work - absolutely sickening

you need to find a way to prove your engine was never under water


If the crank shaft is rusted/corroded that is not a warranty issue.
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Old 02-04-2019, 04:46 PM
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Originally Posted by scarab63 View Post
I had to get a regional rep involved for a zuke warranty claim. If your dealer isn't playing nice ask if they can send a regional rep out to discuss the issues. If that doesn't work toss a lawyer $500 to get someone's attention.

my local dealer implied my new ( purchased elsewhere by me) motor was used because it had blue Suzuki cowl stickers on it ( applied by me ) and said they might have warranty issues....

it's not Suzuki giving you sh1t. It's most likely a dealer issue.
They are claiming that if the rep comes out hes going to find this "evidence" that the boat was sunk. And deny all warranty claims. Even though they just did all the warranty work to replace the seal a week ago. Basically making it seems like they did me a favor the first time. If it had been sunk I think within the last 60 hours of runtime some other issues would have shown up by now.
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Old 02-04-2019, 04:47 PM
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Originally Posted by GaryCrow View Post
Proving a negative is hard, it's like asking me to prove I've never whistled at a girl in a mini skirt.

THEY need to be the ones proving that the engine WAS under water. Absent any proof of that, and rust on a crankshaft doesn't prove that to me, then they need to honor the warranty.

I agree the attempt to dodge warranty repairs is sickening.
It does not matter how the crank shaft got rusty. Under water or not.

Rust (corrosion) is not a warrantable defect. No matter how the customer feels about it.

Crank shaft left the factory with no rust. Rust occurs. How is that Suzuki's fault?
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Old 02-04-2019, 04:50 PM
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Originally Posted by alloyboy View Post
If the crank shaft is rusted/corroded that is not a warranty issue.
who’s is it? Are you supost to wipe of your crank shaft after every use?
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