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Jupiter 43 Hull Failing with 50 Hours

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Jupiter 43 Hull Failing with 50 Hours

Old 01-11-2019, 08:01 PM
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Originally Posted by kln View Post
Sometimes I think it's a shame When I get feelin' better when I'm feelin' no pain[/left]
Classic Lightfoot...
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Old 01-11-2019, 08:11 PM
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Originally Posted by The Matador View Post
Classic Lightfoot...
that was easy Smarty pants...i hope my satirical choices don't go unnoticed

Well, I know that it hasn't been easy And I haven't always been around To say the right words Or to hold you in the mornin' Or to help you when you're down
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Old 01-11-2019, 08:39 PM
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Originally Posted by kln View Post
that was easy Smarty pants...i hope my satirical choices don't go unnoticed

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Old 01-11-2019, 09:22 PM
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43,000 views later -- and the official word from Jupiter is -- ready, ready -- "Your call is very important to us... Please stay on the line and your call will be answered by the next available customer service representative. Your call may be recorded for quality assurance purposes."
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Old 01-11-2019, 09:35 PM
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Originally Posted by tmd11111 View Post
Maybe you didn't read where the owner wouldn't give the boat back.
most would have done the same thing, I would not trust them to fix it. Nothing they ever did will give 100% piece of mind to go 150 miles offshore.
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Old 01-12-2019, 01:18 AM
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Originally Posted by Brocnizer1 View Post
This guy looks shit scared in the front of the 43. Doesn't scream a fun good ride.
The guys an idiot for riding up there to begin with in that weather.
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Old 01-12-2019, 03:34 AM
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just curious what other industries are you allowed to demand a full refund rather than letting the manufacturer (seller) to resolve the issues first? Ie: autos, homes ? IMO the Jupiter has the right to fix the boat, period and isnt that the first question a judge or lawyer would ask? Go try and get a refund on a car or custom home and see what happens, am I wrong?

The idea that these issues are life threatening and cant be fixed is ridiculous, whatever transpired previously between Jupiter and the owner is irrelevant, he has to bring the boat back and give them an opportunity to fix the boat.
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Old 01-12-2019, 04:14 AM
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Originally Posted by PeteVB View Post
just curious what other industries are you allowed to demand a full refund rather than letting the manufacturer (seller) to resolve the issues first? Ie: autos, homes ? IMO the Jupiter has the right to fix the boat, period and isnt that the first question a judge or lawyer would ask? Go try and get a refund on a car or custom home and see what happens, am I wrong?

The idea that these issues are life threatening and cant be fixed is ridiculous, whatever transpired previously between Jupiter and the owner is irrelevant, he has to bring the boat back and give them an opportunity to fix the boat.


This is what I am thinking too. The only way this gets resolved without a ton of money spent on lawyers is for Jupiter to fix it, under the watchful eye of someone representing the buyers interests. If I were the owner of the boat, I'd want my money back too, and I don't blame him one bit for wanting that, but I don't think that is likely to happen. It sucks for sure, but a boat warranty doesn't usually include money back for a defect, even a really big defect.
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Old 01-12-2019, 05:10 AM
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Originally Posted by PeteVB View Post
just curious what other industries are you allowed to demand a full refund rather than letting the manufacturer (seller) to resolve the issues first? Ie: autos, homes ? IMO the Jupiter has the right to fix the boat, period and isnt that the first question a judge or lawyer would ask? Go try and get a refund on a car or custom home and see what happens, am I wrong?

The idea that these issues are life threatening and cant be fixed is ridiculous, whatever transpired previously between Jupiter and the owner is irrelevant, he has to bring the boat back and give them an opportunity to fix the boat.
If that were my 750k new boat with those kind of structural issues there is no way iím taking it back and trusting that 2 or 3 years down the road the repair or more issues would show up...Itís easy to say I would let them try to fix it but I have a feeling if it was your hard earned cash sitting on the rack with all those cracks you would feel differently...If you read the survey it says ď the vessel can not be used for intended purposeĒ. Thatís some strong serious words without the surveyor saying..DONT USE THIS BOAT. We now have a giant planter that Jupiter needs to take back..
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Old 01-12-2019, 05:29 AM
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The point is it doesnít matter what you want. If they arenít obligated to replace the boat but are obligated to repair the boat, you can want all sorts of things but are only going to get a repair, unless the company makes a business decision to give you more than you are obligated to receive. They could, but at this size boat they may not be able to despite any amount of social media pressure.

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Old 01-12-2019, 05:42 AM
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Here is my take on the issue. Jupiter has screwed up to the max with customer service on this deal. The amount has no bearing on the level of customer service one should recieve in my opinion. However, the fact that (according to the owner or whoever is posting on instagram) it had to go this far is astounding. The CEO or GM should have been front and center with this guy from day one when this issue arrived. I would not feel confident in this product company first and foremost. Number one they have cash flow problems. There is no way I would want to take my boat there knowing this. There are a myriad of things that could go wrong with that scenario. Especially, now that there seems to be a legal battle brewing that is probably going to get really expensive which could further cause financial issues for jupiter.
Secondly, now that there is bad blood there I would personally never trust them to repair this boat in a way i would feel comfortable with. Just by human nature I doubt jupiter is going to go all out to make this customer whole again.
With all this info coming to light there is no way i would be standing in line to buy a boat from Jupiter. Im not giving a company with a tarnished reputation or cash flow issues a deposit on new boat after seeing how this went down. So with no or limited new business I doubt these issues are going to get any better. Just looking at it from a financial perspective of them making this customer whole again. If i was boat shopping jupiter would not be anywhere near the top of my list at this point.
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Old 01-12-2019, 05:42 AM
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Originally Posted by Texas 17 View Post
The point is it doesnít matter what you want. If they arenít obligated to replace the boat but are obligated to repair the boat, you can want all sorts of things but are only going to get a repair, unless the company makes a business decision to give you more than you are obligated to receive. They could, but at this size boat they may not be able to despite any amount of social media pressure.

Jupiter is going to loose money on this anyway...The repairs are going to be extensive and I,m sure costly with time and materials...Why not take the boat back repair it and sell it...You might loose more money but sometimes your reputation that has been built over the years is worth it....You canít buy Loyalty and reputation but you can loose it quick....
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Old 01-12-2019, 06:04 AM
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I'd much rather pay my employee's to fix it rather than lawyers to litigate it.
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Old 01-12-2019, 06:07 AM
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With the owners HID number now posted with tens of thousands of targeted audience views, this guy will likely have zero resale value after all repairs are accomplished.
Only acceptable situation now is a completely new boat or full refund.
And for the record, my perception of Jupiter boats has forever been rewritten.
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Old 01-12-2019, 06:45 AM
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Originally Posted by The Matador View Post
Classic Lightfoot...
NOOOOOOO. Abort abort.

Thought I`d include the lyrics for those who may not have been paying attention in middle school.


Last edited by gofastsandman; 01-12-2019 at 06:47 AM. Reason: Anything made of FRP can be fixed. Except Jerry.
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Old 01-12-2019, 06:59 AM
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Jupiter should have the right to fix the boat, however, I feel they lost that right after they refused to take the boat back and he was forced to take his issues to social media. Now my issue now is how would I know the “fix” is any better than the original job. But my biggest concern would be what is wrong with the boat that I can’t see? I have a hard time believing these issues don’t run deeper then what we can see on the surface.

Edit- maybe loss the right to fix it wasn't the best verbiage but I think the conversation moving forward is much different now vs if they took the boat back in the very beginning.
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Last edited by 76 Mako 23; 01-12-2019 at 07:52 AM.
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Old 01-12-2019, 07:12 AM
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Originally Posted by Paul Barnard View Post
Perception. You can buy all kinds of factory reconditioned items with warranties the same as new ones. The reconditioned items almost always sell for less than the factory new items. Why? Perception?
....and I believe that often "factory reconditioned" is an item that was a new purchase return - somebody simply decided that they didn't want it - that was then checked out and repackaged.
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Old 01-12-2019, 07:29 AM
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My dad used to say “opinions are like a&€holes, most all stink”. Mine dont!

This is the down side of a dealer network. The dealer set the owners expectations, sold the boat and pocketed close to $200K. Owner has a serious problem. Dealer is nowhere to be found. Owner starts beating up builder. Builder says the damned dealer is supposed to be helping manage his client and insulating builder as much as possible. Now it’s fully in the lap of the builder while the dealer has run off into the night with his booty of $200K for doing some paperwork and delivering boat to client. Dealer should be front and center and Jupiter supporting, advising and making physical major repairs.

The dealer should be in the frying pan.
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Old 01-12-2019, 07:34 AM
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Originally Posted by TheBigWhit View Post
My dad used to say ďopinions are like a&Äholes, most all stinkĒ. Mine dont!

This is the down side of a dealer network. The dealer set the owners expectations, sold the boat and pocketed close to $200K. Owner has a serious problem. Dealer is nowhere to be found. Owner starts beating up builder. Builder says the damned dealer is supposed to be helping manage his client and insulating builder as much as possible. Now itís fully in the lap of the builder while the dealer has run off into the night with his booty of $200K for doing some paperwork and delivering boat to client. Dealer should be front and center and Jupiter supporting, advising and making physical major repairs.

The dealer should be in the frying pan.
i think both should be. They should eat this hull and give the guy a new one.

If it were me Iíd have it on a trailer on dinner key for the Miami Boat Show to inspect.

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Old 01-12-2019, 07:41 AM
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Originally Posted by 76 Mako 23 View Post
Jupiter should have the right to fix the boat, however, I feel they lost that right after they refused to take the boat back and he was forced to take his issues to social media. Now my issue now is how would I know the ďfixĒ is any better than the original job. But my biggest concern would be what is wrong with the boat that I canít see? I have a hard time believing these issues donít run deeper then what we can see on the surface.
This begs the question: Was it an error in design, manufacture, or both that caused this failure.

I didn't see any glass over that seam, just putty. I'd have to look at the layup schedule and see if there is a spec for glassing over the seam.
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