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Yamaha refuses to honor warranty

Old 12-09-2018, 08:32 AM
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Originally Posted by Coral Head View Post
This is the root cause! Never use ethanol gas in a boat your not saving any $$$ and it will bite you in the a$$ in the long run.
Yep, let's do some math.
Maybe, maybe he put 600 gals in for the year? Saved $600.00 maybe.
Cost $1600 to fix.
Only in the hole 1k.
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Old 12-09-2018, 08:35 AM
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Originally Posted by Scotsman View Post
A good old warranty thread isnít complete till Alloyboy gives us his pro-manufacturer speech, often sarcastically. This thread is complete.
He's usually right about warranty repairs.
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Old 12-09-2018, 08:42 AM
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All I can say is if it were my motor I would have seen the fuel pump taken a picture asked dealer how this has happened when they serviced the motor during warranty( assuming they did). Information is powerful,if you have none it's a tough case to fight. Is this a dealer you have a relationship with? If not you need a new dealer and a new estimate of repairs.
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Old 12-09-2018, 08:42 AM
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Originally Posted by Coral Head View Post
This is the root cause! Never use ethanol gas in a boat your not saving any $$$ and it will bite you in the a$$ in the long run.
o
Myth
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Old 12-09-2018, 08:48 AM
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It's threads like this that make me speak out.
Yamaha (or any other manufacturer for that matter) can't make everyone happy all the time, then those people get on Forums like this and blast away, it's a no win for the Manufacturer and the posters know that.
I have seen countless times where the manufacturer has stepped up and past the plate to assist and make the customer happy.
I have done it will people on this Forum whom hit dead ends. You never hear of those.
Just the persistent few who slam a brand because they "was wronged".
Hell hath no fury than a man wronged about his engine or boat.
Or car.
Or cooler.
Or mechanic.
Or----.
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Old 12-09-2018, 08:51 AM
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Originally Posted by Coral Head View Post
This is the root cause! Never use ethanol gas in a boat your not saving any $$$ and it will bite you in the a$$ in the long run.

Further the fuel tank is probably full of the same pumkin puke.

Apparently you don't realize there are parts of the country where nearly ALL gas is E10. Finding puregas around here is almost impossible and over 95% of marinas sell E10 as well.
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Old 12-09-2018, 08:52 AM
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Originally Posted by Coral Head View Post
This is the root cause! Never use ethanol gas in a boat your not saving any $$$ and it will bite you in the a$$ in the long run.

Further the fuel tank is probably full of the same pumkin puke.
OK then. In the Northeast, most of which has ONLY e-10 gas, what should you do? Buy a sailboat? If I can run it in a 30 year old I/O without problems (as you can see if you look at the pix I posted of my Quadrajet with the air horn off), a carb that was designed in the mid 60s, for cryin' out loud, before ethanol was ever thought of, then WHY OH WHY can't the wizards of Yamaha et al, make their modern super sophisticated outboards run on it? Inquiring minds want to know.....

tell me then...what did the engineers in Rochester engineering who designed these carbs know...that they don't know in Japan? Not only did the Q-Jet hold up just fine to e-10, but the original Carter mechanical fuel pump (yes also 30 years old) that I took apart because the diaphragm finally started cracking, was as clean as a whistle inside.

You know I'd love to have the low maintenance of a modern outboard but when I read these stories I have to wonder, just what are you paying for when you buy one of these mega expensive outboards?
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Old 12-09-2018, 08:53 AM
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Originally Posted by muskamoot View Post
Yamaha continues to use the cheapest materials possible to build their motors.Crappy zinc parts in the fuel system and junk alloys throughout the motor.Of course they won't honor a warranty,they know very well what they are using and can't afford to cover junk.
FWIW, next time you are poking around a Suzuki fuel system, look at the name, same as Yamaha.
There are many parts in the engines made by the same manufacturer.
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Old 12-09-2018, 08:53 AM
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I bought a pair of 2008 F350s last year. The hours on the gauges said 320 on both. The flywheels had "267 hours NO ECU" written on them in yellow paint pen. When I take the boat to my local dealer for flywheel and ECU replacement, the dealer calls and said this was already done at 750 hours and they won't replace the ECU again. I get really irritated thinking I was scammed by the guy who sold me the motors but when I get to the dealer, the tech comes over and said let's check the ECU. He could not reset the hours on the ECU and said he does not care what anyone said, these ECU's were original and had never been replaced. I call Yamaha to find out what is going on. The dealer calls me the next day and had me bring the boat back to swap them out under warranty. Y amah did not send the dealer the parts under warranty and has no record of a claim with my serial numbers. Apparently the dealer was charging Yamaha for warranty work that was never done and also had the wrong history attached to my motors. When I spoke to Yamaha about the discrepancy, they wanted nothing to do with it. They stated the dealer is one of thier largest and they would be happy to get the dealer to provide me with a letter stating the actual hours and date of ECU replacement. So apparently dealers can be shady and Yamaha does not give a damn. The problem I have is no other dealers will work on my boat since it's "over powered"
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Old 12-09-2018, 08:54 AM
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Originally Posted by Blazer7420 View Post
Yep, let's do some math.
Maybe, maybe he put 600 gals in for the year? Saved $600.00 maybe.
Cost $1600 to fix.
Only in the hole 1k.
OP long gone.......Donít think he posted past #1.

In some areas/states only ethanol is readily available. Virginia for instance. In that situation, a boater needs to take extra care of the fuel system.
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Old 12-09-2018, 09:00 AM
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Originally Posted by Coral Head View Post
This is the root cause! Never use ethanol gas in a boat your not saving any $$$ and it will bite you in the a$$ in the long run.

Further the fuel tank is probably full of the same pumkin puke.
We don't get a choice up North! I would only pump ValveTec fuel in my Yamaha 300. Never had a problem.
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Old 12-09-2018, 09:01 AM
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Originally Posted by LouC View Post
OK then. In the Northeast, most of which has ONLY e-10 gas, what should you do? Buy a sailboat? If I can run it in a 30 year old I/O without problems (as you can see if you look at the pix I posted of my Quadrajet with the air horn off), a carb that was designed in the mid 60s, for cryin' out loud, before ethanol was ever thought of, then WHY OH WHY can't the wizards of Yamaha et al, make their modern super sophisticated outboards run on it? Inquiring minds want to know.....

tell me then...what did the engineers in Rochester engineering who designed these carbs know...that they don't know in Japan? Not only did the Q-Jet hold up just fine to e-10, but the original Carter mechanical fuel pump (yes also 30 years old) that I took apart because the diaphragm finally started cracking, was as clean as a whistle inside.

You know I'd love to have the low maintenance of a modern outboard but when I read these stories I have to wonder, just what are you paying for when you buy one of these mega expensive outboards?
It can run on it just fine, it's the storage time of the fuel that is the issue.
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Old 12-09-2018, 09:02 AM
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I pumped clean diesel fuel into my Yamaha OB powered boat, does the warranty cover that?
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Old 12-09-2018, 09:47 AM
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Originally Posted by muskamoot View Post
Yamaha continues to use the cheapest materials possible to build their motors.Crappy zinc parts in the fuel system and junk alloys throughout the motor.Of course they won't honor a warranty,they know very well what they are using and can't afford to cover junk.
Yamaha and Mercury used the same parts in virtually identical motors for many years. How was it that the motors branded as Yamaha used junk alloys whereas the Mercury branded motors used high quality alloys?
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Old 12-09-2018, 09:47 AM
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Originally Posted by pstephens46 View Post

OP long gone.......Donít think he posted past #1.

In some areas/states only ethanol is readily available. Virginia for instance. In that situation, a boater needs to take extra care of the fuel system.
Yes, another "first post complainer" who did not disclose enough information for anyone to intelligently respond to his issue - yet look at all of the keyboard cowboy/wannabe repliers.
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Old 12-09-2018, 09:49 AM
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Originally Posted by polliwog 42 View Post
All I can say is if it were my motor I would have seen the fuel pump taken a picture asked dealer how this has happened when they serviced the motor during warranty( assuming they did). Information is powerful,if you have none it's a tough case to fight. Is this a dealer you have a relationship with? If not you need a new dealer and a new estimate of repairs.
The dealer should have shown the customer the parts and explained to the customer how and why the damage was not to be covered by warranty.
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Old 12-09-2018, 09:53 AM
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I don't think it is an issue of gasoline not contaminated with ethanol or gasoline that is contaminated with ethanol. IMO it is an issue of any gasoline sitting and going stale after a period of time. It can do some real damage.

I will agree that gasoline contaminated with ethanol is more likely to fail earlier than gasoline that is not contaminated with ethanol.

Use most any gasoline up, and up quickly, and generally there are no fuel system related problems. Let it sit for at times just a short while and real problems can ensue. Problems that are not of any engine makers doing.
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Old 12-09-2018, 09:56 AM
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Originally Posted by Blazer7420 View Post
Ol Pete.
Get back to us when your engines get into that 2-3-4 year mark, let us know how Cornerstone works out for you.
Btw, The fuel filters didn't have issue's with non-ethanol fuel.
Lets not turn this thread into a Yamaha vs others warranty, but you of all people should know that the second half of Cornerstone's policy with Suzuki's 3+3 warranty works fine as long as the owner and dealer follow proper procedures. Have there been problems with the second 3 years that Cornerstone covers = yes, but those issues are mostly caused by the owner or dealer doing something wrong in the claim process, and then some owner who doesn't have a clue (like this OP) comes onto a website and complains.
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Old 12-09-2018, 09:56 AM
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Originally Posted by First Light View Post
Yes, another "first post complainer" who did not disclose enough information for anyone to intelligently respond to his issue - yet look at all of the keyboard cowboy/wannabe repliers.
He got them all stirred up for sure.
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Old 12-09-2018, 09:59 AM
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Originally Posted by OldPete View Post
With Yamaha almost everything is never their fault. Blame the owner.

OP: I don't know what to tell you, and I can't say who's fault it is -- but what I can tell you is that Yamaha is shady as it comes. Between the corrosion, fuel filters, fly wheels, etc. etc. etc. I just don't trust them. And that's why I hung Suzuki motors when I repowered.
Originally Posted by First Light View Post
Lets not turn this thread into a Yamaha vs others warranty, but you of all people should know that the second half of Cornerstone's policy with Suzuki's 3+3 warranty works fine as long as the owner and dealer follow proper procedures. Have there been problems with the second 3 years that Cornerstone covers = yes, but those issues are mostly caused by the owner or dealer doing something wrong in the claim process, and then some owner who doesn't have a clue (like this OP) comes onto a website and complains.
He started it.
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