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Yamaha Denied Warrany Claim For Cracked Cowlings!

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Yamaha Denied Warrany Claim For Cracked Cowlings!

Old 10-05-2018, 07:30 PM
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Itíd be pretty cool if it was as easy as posting on a website to convince Yamaha to replace cowlings - heck, why stop there... But, using THT as a resource to get help - or buy stuff - thatís my reality.

If the cowlings were broken and given to me painted over, then Iíd like to know that so I can address it with the builder who had the engines painted for me before delivery of my new boat and motors so I could address it with the builder - which Iím doubting is the case. My mechanics would have told me about cracked cowlings at the last service.

And yes, after my servicing dealer said that the claim was denied, I called Yamaha and asked to elevate the claim, to which I was told that there was no elevation... right or wrong, thatís what I was told by the warranty dept.

There is a rubber damper/spacer on the port and stbd side of each motor. The port one seems to jut out more than the stbd one, and there are marks from these hitting the inside of the cowlings where the cracks are.

Thanks for those who arenít hating.
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Old 10-05-2018, 07:36 PM
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I don't know you. I don't hate you. I just think that you are wrong thinking that the defect in your cowlings is warrantable by Yamaha. Just a guess on my part however. I think something external, completely unrelated to Yamaha and a warranty defect, has resulted in the damage you have.

Not everything that can go wrong with a motor when it is under warranty is a defect due to a materials or workmanship issue.

Maybe they will give you two new cowlings on a goodwill basis. They like their customers and want them to be happy. Good luck.

Someone somewhere will have two lower units damaged at the same time. In their mind they should be replaced under warranty.
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Old 10-05-2018, 07:51 PM
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The cracks don’t appear to be from anything rubbing. I recently took delivery of a new boat with a Yamaha 250 VMax. The engine was mounted by the dealer, as the shortage in Yamaha four strokes forced Robalo to ship the engine separately and have the dealer install it. I noticed the cowling was cracked and the dealer said it occurred during shipping of the engine to them. They replaced the cowling under warranty, but I noticed it prior to taking delivery. The crack was on the left side of the cowl. Perhaps your cowls sustained a hairline crack during shipping from Yamaha to the dealer or boat manufacturer. The crack could of easily worsened with engine vibration.
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Old 10-05-2018, 07:53 PM
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Originally Posted by jadad View Post
Itíd be pretty cool if it was as easy as posting on a website to convince Yamaha to replace cowlings - heck, why stop there... But, using THT as a resource to get help - or buy stuff - thatís my reality.

If the cowlings were broken and given to me painted over, then Iíd like to know that so I can address it with the builder who had the engines painted for me before delivery of my new boat and motors so I could address it with the builder - which Iím doubting is the case. My mechanics would have told me about cracked cowlings at the last service.

And yes, after my servicing dealer said that the claim was denied, I called Yamaha and asked to elevate the claim, to which I was told that there was no elevation... right or wrong, thatís what I was told by the warranty dept.

There is a rubber damper/spacer on the port and stbd side of each motor. The port one seems to jut out more than the stbd one, and there are marks from these hitting the inside of the cowlings where the cracks are.

Thanks for those who arenít hating.
there are always cases in mass produced items where some are lower quality or there is a defect. there are entire quality control departments in manufacturing plants. some times they catch issues some times they dont.

some times people refer to issues on a mass produced boat where most produced do not have issue as a "friday built boat" as a pun that it was put together rushed so the employees could go enjoy the weekend
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Old 10-06-2018, 02:17 AM
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Originally Posted by jadad View Post
Itíd be pretty cool if it was as easy as posting on a website to convince Yamaha to replace cowlings - heck, why stop there... But, using THT as a resource to get help - or buy stuff - thatís my reality.

If the cowlings were broken and given to me painted over, then Iíd like to know that so I can address it with the builder who had the engines painted for me before delivery of my new boat and motors so I could address it with the builder - which Iím doubting is the case. My mechanics would have told me about cracked cowlings at the last service.

And yes, after my servicing dealer said that the claim was denied, I called Yamaha and asked to elevate the claim, to which I was told that there was no elevation... right or wrong, thatís what I was told by the warranty dept.

There is a rubber damper/spacer on the port and stbd side of each motor. The port one seems to jut out more than the stbd one, and there are marks from these hitting the inside of the cowlings where the cracks are.

Thanks for those who arenít hating.
A way to determine this might be to sand around the cracks and you may see where it was repaired by the builder who painted them - then your can go after him.
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Old 10-06-2018, 04:24 AM
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Originally Posted by Pure Luck View Post
None at all, just cracks.
Thanks. That's baffling to me.
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Old 10-06-2018, 04:31 AM
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Originally Posted by captain28570 View Post
Paul is your shoulder better? Hoping so and less painful.

Anyho you seem a little jaded today lol.

Still waiting on the shoulder surgery. I am not jaded. I am incredibly curious how a cowling could crack in a place where it would be all but impossible to contact an object and contact that same object at the same time as the other motor, and in the same location. Or are folks saying the contact did not occur at the site of the damage, but that the pressure from the contact relieved at the damage site? If that is the case, then why not so much as a mark at the site of the contact? Are those cowls that fragile? Something about this doesn't add up to impact damage on the OPs part.
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Old 10-06-2018, 04:45 AM
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Those are cracks from tilting the engines into something. Seen it before.
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Old 10-06-2018, 04:47 AM
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Put up a pic of the stern/transom.
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Old 10-06-2018, 05:37 AM
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A cowling just sitting in place, doing nothing, with no external loads imposed, just ups and cracks as severely as is seen in the OP's photos? All at once? One day they are not there and the next day they are there? Due to some fault of Yamaha back at the factory when the cowlings were being made?

Does not make sense.
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Old 10-06-2018, 05:56 AM
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Originally Posted by Parker Yacht View Post
They aren't plastic.
They do have some type of chopped glass and resin to them. Looks like the same material Waverunner hulls are made from. We can fix them, but use epoxy. Painting with Polyurethane has not affected the structure in any way that we see. Maybe could affect the factory finish if not primed. We have engines out there that are over four years old we have painted, no peeling, and no cracks.
SMC, like a corvette or jet ski. Yamaha waverunners are entirely painted, no gelcoat at all on them

maybe they were dropped before they were painted. cracks didnt show up until later- but that doesnt explain the rubbing on the inside
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Old 10-06-2018, 06:28 AM
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Ole was here early, finished up, and is helping me go through Yamaha. I owe it THT for the help, but am certainly more appreciative of Oleís going out of his way to help me - no matter how it all turns out.
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Old 10-06-2018, 06:40 AM
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Originally Posted by wezie View Post
Are the cracks in line with any attachment points or clamps?

If the engine cowlings were backed into something slowly, Or Tilted into some part of the boat structure, the pressure would transfer trough the cowlings to the engine to the boat. Even a light bump could put the entire force of the boat onto the cowlings which are not designed for impact, just air and water forces. Backing into slip, forklift from stern to lift or launch.

That force transfer will be through attachment points and clamps, between the cowling and engine. Those points would be the stress points.
Those attachment points are symetrical and might create the similar very cracks.

Good Luck with it in any case.

If anyone else uses or handles the boat, that opens up other opportunities.



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Old 10-06-2018, 06:57 AM
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Originally Posted by Paul Barnard View Post
Thanks. That's baffling to me.
I guess it's because there wasn't technically a quick impact, it was a slow crushing that caused my cracks.
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Old 10-06-2018, 07:17 AM
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I agree with the posters above ó engines were tilted up into something, like a tight dock line. Yamaha is right not to warrant this.
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Old 10-06-2018, 07:55 AM
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I can't understand why everyone really seems to care so much. Ole Parker is on the case and he'll figure it out and if need be I'm sure he'll contact the appropriate people at Yamaha.
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Old 10-06-2018, 08:29 AM
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Originally Posted by jadad View Post
Ole was here early, finished up, and is helping me go through Yamaha. I owe it THT for the help, but am certainly more appreciative of Oleís going out of his way to help me - no matter how it all turns out.
That is awesome, keep us posted!
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Old 10-06-2018, 08:39 AM
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Originally Posted by tarpononecharter View Post
I can't understand why everyone really seems to care so much. Ole Parker is on the case and he'll figure it out and if need be I'm sure he'll contact the appropriate people at Yamaha.
He asked if anyone has ever dealt with this. Plenty of people have experienced similar cracks. We are letting him know it is most likely not Yamahas fault.
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Old 10-06-2018, 09:28 AM
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So, I dug out my passaporte and headed South.
Wholy Moly, that place had the Florida State bird (Cranes) ALL over the place.
95 was it's usual self, even on a Sat morning.
I'm home, got the stamp.
Before anyone gives me (*&*#@) I was born in Miama, I can pick on it.
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Old 10-06-2018, 09:49 AM
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$250 per cowling for a glass guy to fix them (how much I paid when I cracked mine - doing something stupid of course). Pay it and be done with it. Alot cheaper than time taken in this thread.
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