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2018 Crevalle 26 Bay Fiberglass issues

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2018 Crevalle 26 Bay Fiberglass issues

Old 08-20-2018, 09:24 AM
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Default 2018 Crevalle 26 Bay Fiberglass issues

I'd like to share a letter I just sent to Crevalle. Frustrating Fiberglass issues on brand new hull. Dealer issues...




Nicholas Engels


Littoral Marine LLC


1520 Industrial Drive


Wildwood, FL 34785





Dear Mr. Nicholas:


This letter is to notify you of the issues I’ve had with my 26 Crevalle since I took delivery on May 25, 2018. I’ve owned several boats through out my life and I’ve always made the budget friendly decision every time I took one home. I’ve recently retired and decided I would treat myself and my family to a higher end model. You can imagine the disappointment looming in my mind at this moment.


The problems started to mount the day of the on water closing. The boat was dirty, the Suzuki control panel did not function, the trailer lights didn’t function properly, and the front seals on the bow storage compartments were not in place like reflected on the purchase order. Once I educated myself on how to use the multi-function GPS I was extremely puzzled to learn that the boat had almost 13 hours on it. I called Nunmaker Yacht’s, dealership, to question this and was told that it was probably in “key time mode”. In additionI noticed the screws on the gunwale rod holders are backing out, holes are stripped. It was very puzzling to me that the boat had been in Nunmaker’s inventory for over 2 weeks and there were several obvious problems. I was told that when I brought the boat in for the first service these items would be fixed.



Needless to say, I reached 22 hours very quickly and out of extreme caution I wanted to bring it in for service. I delivered the boat to Nunmaker for service on June 25, 2018. I called for an update on July 2. I was told work had started but not complete. I was told to call back on July 5 for an update; I did and was told that everything was complete with the exception of the bow compartment seals. I said I would install the seals if they provided them because I was picking the boat up on July 6 and didn’t want to wait another week for them to come in. The Seals were provided, seems to be common weather stripping I could of obtained from a hardware store. The seals are obviously not designed to fit because the compartments won’t close with them on. I removed them. The Suzuki control panel was replaced. I was told by the service manager that the motor did indeed have over 22 hours on it and that was normal for a new boat because they have to run it in order to make sure everything works before delivery. I have a big problem with being sold a new motor with almost 13 hours on it. Did Nunmaker use my boat as a demo for 2 weeks while in inventory? That would explain the irremovable scum line on the motor and the boat being dirty on delivery. Not to mention the poor job of identifying issues on the 13 hours of run time. How am I supposed to know how the motor was run for the first 13 hours of break in? Not to mention I paid for a new boat, not a demo.


When I brought the boat to Nunmaker I had the mooring cover on the boat. When I picked the boat up the cover was off and rolled up in the bow compartment. I hauled the boat 3 hours back to its home and backed it in. I pulled the mooring cover out of the bow compartment and found that it was wet. I laid the coverout to dry and found a rip. I also noticed on the trailer that the rear right taillight bracket was bent, light cracked, and the fin on my fish logo on the same side was missing. I called Nunmaker’s service department and followed up with texted pictures of the damages at that time, no response as of the date of this letter.


The most troubling issue I notice the following day. As I’m installing my trolling motor I notice a large bubble in the fiberglass which is making it difficult to install. Through out the course of the week of usage the problem expands to over 2 dozen bubble spots on the hull cap. There are also two bubbles popping up on the center console. On further more detailed inspection of the hull I notice two distinct locations where holes have been drilled in the cap and filled in with some type of substance. Was this a known issue when I was sold the boat? It would seem as though because it sounds very similar to one of the methods of repair described by Crevalle Warranty representative. I also noticed there are no drain lines on the center console cup holders, water freely pours into the console. Another issue I’m experiencing are the rear live wells splashing from the top all over the rear deck when running, these should seal. One of the rear live well pumps is out.


I feel as though I was sold a boat with known issues and use. To put it plainly, I feel taken advantage of and it’s unacceptable. How would you feel if you just spent over $100,000 on a boat and you were in my shoes? The motor being used for almost 13 hours on delivery is not normal. I’ve owned four boats none of which had more than an hour of run time. I’d like to know what you propose as a solution to my myriad of issues.
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Last edited by mmlambert; 08-23-2018 at 06:36 AM. Reason: run on's....
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08-30-2018, 09:01 AM
Wolakrab
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Originally Posted by Nunmakerboatgroup View Post
Hello Everyone,
Nunmaker Yachts (Crevalle Dealer) Here.

Mr. Lambert, I want to highlight a few bullet points on your letter to Crevalle. I apologize for just now seeing that we were copied on this thread. We do not get on THT too much.

Yes, you have had some unfortunate issues with your boat occur.

I want to highlight the engine hours.
You are correct. Not all boats delivered will have 13 hours at closing. Some will have less, some will have more.
How many hours do you think a $1,000,000 sport yacht will have? How many systems must be calibrated?
Every boat is different. A 40k bay boat with simple gauges may be a 2 hour prep.

In your case, your boat was not running the way it should when it arrived. We ran it and determined that it was not plaining at the correct speeds and turning too high of RPMS.
It was determined that it did not have the correct prop. We then went to a different prop and your plaining time improved, but your top end was less. So on the third prop it was determined that plaining, cruising speed, and RPMS were optimal.
Then brings us to the fact that the NMEA Gateway was not operating properly. Engine data was not calibrated and carrying over to the Simrad. This took more time to diagnose and fix.
So I will ask you, would you prefer to have a dealer that would not put in the proper labor hours to ensure that your new boat is running properly?

Im guessing a Crevalle is a more upgraded boat than your previous boats? They do take more prep than others. There are more systems, and more to calibrate.
Your boat indeed was a little longer prep than others were.
Warranty is not indicated by hours. No where does it say Suzuki's warranty is limited by hours. No where on NADA does it have a choice for hours to indicate value.
Warranty does not start until closing.

We would have had absolutely no reason to demo customers on your boat. At that time we had several Crevalles in stock that we would much rather show them/ sea trial them on.
Not to mention your boat, not having a hard top, is 1 of 50 boats that I have ordered. In other words a select few will go with a 26 Bay with no hard top.
Your boat did not stay in the water for extended periods of time as we do not have room to keep it in the water for extended periods due to our dry stack facility and customers.

The Suzuki gauge was an unfortunate issue. It was working fine up until the on water closing. We were unaware of why it suddenly would not work.
If you remember we actively got a technician on the boat immediately after the sea trial. We at that point had ruled that the button was broken on the gauge on which would not allow any options to be selected.
That was not a Nunmaker issue nor a Crevalle issue. That was a Suzuki issue. As you remember we immediately got that part on order. It was not going to be an issue that hindered you from using the boat as we had discussed.
If you remember the weather that day it was windy and stormy. The boat was cleaned, we then ran it and it had footprints in the boat, then we had to get a technician in the boat to diagnose the Suzuki gauges. Then the rain came. We had discussed and apologized for the cleanliness, but discussed about doing the thorough clean next time as it was storming.

As for the seals on the fishboxes, yes, those were forgotten. We had had the option added on the bill of sale when the boat was ordered, but Crevalle does not even offer that as an option. No fishboxes have those gaskets as they have never been needed. I have owned a 26 bay personally and did not have issues with it.
Crevalle said they would do a special install. Yes, they were forgotten. Whether that was us or the factory who dropped the ball, who knows. We will take responsibility for that. Just remember the fitting issue has to do with that not even being an option from Crevalle.

The mooring cover is a nice cover, but we do not recommend trailering on the interstate going 70 plus mph. How are you certain that is not when a tear in the cover happened?
I apologize about the cover being wet when you picked up the boat, however, it is a boat cover. It is meant to get wet. We do not have covered storage for every boat here in for service. Your cover was probably left on, then serviced. We do not typically lay everyone's boat cover out to dry when a boat cover is meant to get wet.
Our guys probably removed your boat cover, put in the forward fishbox compartment (also meant to get wet) and then cleaned your boat before pick up.
Im not sure where the tear could have happened, but if you have a picture we could probably figure out what caused it.

We did not notice the bubbling of the deck. Marcus had called and told us about it and sent us the pictures.
That same day Crevalle was contacted about the issue and pictures were sent.
Did Matt at Crevalle not contact you? I believe he did speak to you and we had all collectively discussed that it was an issue, it may or may not have to go back to the factory, and it did not need to be brought back to us right away as you had recently just went back to Grand Isle. In other words you could still get some fishing in then bring it to us around August/Sept.
You have been using the boat for over a month now after the bubbling was discovered.
Both Nunmaker Yachts and Crevalle have been notified and will address the problem, but the boat needs to be brought to us first. There is no other way around it.

Mr. Lambert, you with out a doubt have some valid points and concerns. Crevalle is a top tier product contrary to much of the individuals on this thread have stated. Your issue is one of very few. We and Crevalle want to make it right. The other stuff such as the hoses not being on the cup holders/ or have fallen off, that is minor things that we will gladly address. If we did in fact damage your tail light that will also be addressed. That is what we are here for.
I do believe it is an unfair and misleading statement to state that Nunmaker Yachts used your boat as a demo, and is not working to correct your issues. When in fact it is the opposite.

We were unaware of any holes drilled and filled with a substance. We did not knowingly sell you a boat with known issues. That is also a false accusation.

We sell small bay boats up to yachts over a million dollars. For everyone else on this thread, much of you may not know as much about the marine industry as you think. THT is not the only source of info.
Every single boat manufacturer out there has a warranty department for a reason. Boats are not built by robots. They are all hand made items built by humans.
Bubbling in the deck is an unfortunate issue, but it has happened on boats that are a lot more money than a Crevalle.
We have had thousands of dollars of warranty work needed on a million dollar Sea Ray the day it arrived. Is this acceptable?, No, but it does happen.

For everyone of the few people bashing a Crevalle because of two reviews on THT we can show you 50 others that have had no issues at all and will attest to its top tier quality.

Mr Lambert, you have experienced some issues, no doubt, but we can help you get them addressed. As for what was discussed, whether it was with you or Marcus, we will need the boat here to address the problems.
Crevalle has also been notified of the problem for quite some time now, but once again nothing can be done through them until we have the boat.

Thanks
Pro tip...
Next time-and I truly hope there is never another next time for you...save bandwidth and some typing. Here's your best response in this situation:
Mr. Lambert,
We are terribly sorry that the boat you purchased from us is not meeting the standards set forth for a premium product. We have reached out to Crevalle and have discussed these issues with them; your boat will be picked up and transported immediately to the factory at our expense so these problems can be addressed promptly and to your satisfaction.
Easy-peasy...and you won't suffer from the appearance of being a total dick...
Old 08-20-2018, 09:26 AM
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Please forgive the run on words, cut/paste wasn't friendly like the fiberglass...
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Old 08-20-2018, 09:29 AM
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Welcome to THT, that's a nice picture of....something.
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Old 08-20-2018, 09:30 AM
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oh boy.
under over pages?
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Old 08-20-2018, 09:32 AM
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Originally Posted by rocksandblues View Post
oh boy.
under over pages?
With or without tunnels?
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Old 08-20-2018, 09:32 AM
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I also copied the dealer on this, knowing many of these issues will need to be resolved through them.

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Old 08-20-2018, 09:34 AM
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Nicholas Engels
Littoral Marine LLC
1520 Industrial Drive
Wildwood, FL 34785

Dear Mr. Nicholas:
This letter is to notify you of the issues I’ve had with my 26 Crevalle since I took delivery on May 25, 2018. I’ve owned several boats throughout my life and I’ve always made the budget friendly decision every time I took one home. I’ve recently retired and decided I would treat myself and my family to a higher end model. You can imagine the disappointment looming in my mind at this moment.
The problems started to mount the day of the on water closing. The boat was dirty, the Suzuki control panel did not function, the trailer lights didn’t function properly, and the front seals on the bow storage compartments were not in place like reflected on the purchase order. Once I educated myself on how to use the multi-function GPS I was extremely puzzled to learn that the boat had almost 13 hours on it. I called Nunmaker Yacht’s, dealership, to question this and was told that it was probably in “key time mode”. In additionI noticed the screws on the gunwale rod holders are backing out, holes are stripped. It was very puzzling to me that the boat had been in Nunmaker’s inventory for over 2 weeks and there were several obvious problems. I was told that when I brought the boat in for the first service these items would be fixed.

Needless to say, I reached 22 hours very quickly and out of extreme caution I wanted to bring it in for service. I delivered the boat to Nunmaker for service on June25, 2018. I called for an update on July 2. I was told work had started but not complete. I was told to call back on July 5 for an update; I did and was told that everything was complete with the exception of the bow compartment seals. I said I would install the seals if they provided them because I was picking the boat up on July 6 and didn’t want to wait another week for them to come in. The Seals were provided, seems to be common weather stripping I could of obtained from a hardware store. The seals are obviously not designed to fit because the compartments won’t close with them on. I removed them. The Suzuki control panel was replaced. I was told by the service manager that the motor did indeed have over 22 hours on it and that was normal for a new boat because they have to run it in order to make sure everything works before delivery. I have a big problem with being sold a new motor with almost 13 hours on it. Did Nunmaker use my boat as a demo for 2 weeks while in inventory? That would explain the irremovable scum line on the motor and the boat being dirty on delivery. Not to mention the poor job of identifying issues on the 13 hours of run time. How am I supposed to know how the motor was run for the first 13 hours of break in? Not to mention I paid for a new boat, not a demo.
When I brought the boat to Nunmaker I had the mooring cover on the boat. When I picked the boat up the cover was off and rolled up in the bow compartment. I hauled the boat 3 hours back to its home and backed it in. I pulled the mooring cover out of the bow compartment and found that it was wet. I laid the cover out to dry and found a rip. I also noticed on the trailer that the rear right taillight bracket was bent, light cracked, and the fin on my fish logo on the same side was missing. I called Nunmaker’s service department and followed up with texted pictures of the damages at that time, no response as of the date of this letter.
The most troubling issue I notice the following day. As I’m installing my trolling motor I notice a large bubble in the fiberglass which is making it difficult to install. Throughout the course of the week of usage the problem expands to over 2 dozen bubble spots on the hull cap. There are also two bubbles popping up on the center console. On further more detailed inspection of the hull I notice two distinct locations where holes have been drilled in the cap and filled in withsome type of substance. Was this a known issue when I was sold the boat? It would seem as though because it sounds very similar to one of the methods of repair described by Crevalle Warranty representative. I also noticed on my inspection there are no drain lines on the center console cup holders, waterfreely pours into the console. Another issue I’m experiencing are the rear livewells splashing from the top all over the rear deck when running, these should seal. One of the rear live well pumps is out.
I feel as though I was sold a boat with known issues and use. To put it plainly, I feel taken advantage of and it’s unacceptable. How would you feel if you just spent over $100,000 on a boat and you were in my shoes? The motor being used for almost 13 hours on delivery is not normal. I’ve owned four boats none of which had more than an hour of run time. I’d like to know what you propose as a solution to my myriad of issues.
Regards,

Last edited by mmlambert; 08-23-2018 at 06:29 AM. Reason: Run ons....
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Old 08-20-2018, 09:34 AM
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Whay is it always a dude with single digit posts? Also you should start the letter with Dear Mr. Engles....you fell face first outta the gate!
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Old 08-20-2018, 09:34 AM
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Not sure why the letter is doing this, looks fine when pasting. Oh well....
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Old 08-20-2018, 09:35 AM
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And the hits keep coming for Crevalle. Forget mid tier.. Bass Pro Shops delivers a better finished boat than this.
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Old 08-20-2018, 09:39 AM
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20 pages minimum.
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Old 08-20-2018, 09:39 AM
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In before lock. Also, in before what's-his-name shows up.
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Old 08-20-2018, 09:42 AM
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Perhaps this is what caused the other one's transom to fail, a large air void.... Just sayin
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Old 08-20-2018, 09:45 AM
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Crevalle just keeps turning out gems. Good luck OP.
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Old 08-20-2018, 09:49 AM
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In before Tunnelvision ruins it!
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Old 08-20-2018, 09:50 AM
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Another one? Are these the Friday specials?
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Old 08-20-2018, 09:57 AM
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I sure would hate to be a dealer for Crevalle or worse yet, own one.
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Old 08-20-2018, 09:58 AM
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What's the thinking about posting this before the manufacturer even has a chance to reply? More leverage?
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Old 08-20-2018, 09:59 AM
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Originally Posted by AlreadyThere View Post
What's the thinking about posting this before the manufacturer even has a chance to reply? More leverage?
Good question. I am sure though that the manufacture is like holy crap, not another one..
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Old 08-20-2018, 10:00 AM
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Originally Posted by HTJ View Post
Welcome to THT, that's a nice picture of....something.
It looks like these are the "bubbles"?
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