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2018 Crevalle 26 Bay Fiberglass issues

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2018 Crevalle 26 Bay Fiberglass issues

Old 08-20-2018, 09:24 AM
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Default 2018 Crevalle 26 Bay Fiberglass issues

I'd like to share a letter I just sent to Crevalle. Frustrating Fiberglass issues on brand new hull. Dealer issues...




Nicholas Engels


Littoral Marine LLC


1520 Industrial Drive


Wildwood, FL 34785





Dear Mr. Nicholas:


This letter is to notify you of the issues I’ve had with my 26 Crevalle since I took delivery on May 25, 2018. I’ve owned several boats through out my life and I’ve always made the budget friendly decision every time I took one home. I’ve recently retired and decided I would treat myself and my family to a higher end model. You can imagine the disappointment looming in my mind at this moment.


The problems started to mount the day of the on water closing. The boat was dirty, the Suzuki control panel did not function, the trailer lights didn’t function properly, and the front seals on the bow storage compartments were not in place like reflected on the purchase order. Once I educated myself on how to use the multi-function GPS I was extremely puzzled to learn that the boat had almost 13 hours on it. I called Nunmaker Yacht’s, dealership, to question this and was told that it was probably in “key time mode”. In additionI noticed the screws on the gunwale rod holders are backing out, holes are stripped. It was very puzzling to me that the boat had been in Nunmaker’s inventory for over 2 weeks and there were several obvious problems. I was told that when I brought the boat in for the first service these items would be fixed.



Needless to say, I reached 22 hours very quickly and out of extreme caution I wanted to bring it in for service. I delivered the boat to Nunmaker for service on June 25, 2018. I called for an update on July 2. I was told work had started but not complete. I was told to call back on July 5 for an update; I did and was told that everything was complete with the exception of the bow compartment seals. I said I would install the seals if they provided them because I was picking the boat up on July 6 and didn’t want to wait another week for them to come in. The Seals were provided, seems to be common weather stripping I could of obtained from a hardware store. The seals are obviously not designed to fit because the compartments won’t close with them on. I removed them. The Suzuki control panel was replaced. I was told by the service manager that the motor did indeed have over 22 hours on it and that was normal for a new boat because they have to run it in order to make sure everything works before delivery. I have a big problem with being sold a new motor with almost 13 hours on it. Did Nunmaker use my boat as a demo for 2 weeks while in inventory? That would explain the irremovable scum line on the motor and the boat being dirty on delivery. Not to mention the poor job of identifying issues on the 13 hours of run time. How am I supposed to know how the motor was run for the first 13 hours of break in? Not to mention I paid for a new boat, not a demo.


When I brought the boat to Nunmaker I had the mooring cover on the boat. When I picked the boat up the cover was off and rolled up in the bow compartment. I hauled the boat 3 hours back to its home and backed it in. I pulled the mooring cover out of the bow compartment and found that it was wet. I laid the coverout to dry and found a rip. I also noticed on the trailer that the rear right taillight bracket was bent, light cracked, and the fin on my fish logo on the same side was missing. I called Nunmaker’s service department and followed up with texted pictures of the damages at that time, no response as of the date of this letter.


The most troubling issue I notice the following day. As I’m installing my trolling motor I notice a large bubble in the fiberglass which is making it difficult to install. Through out the course of the week of usage the problem expands to over 2 dozen bubble spots on the hull cap. There are also two bubbles popping up on the center console. On further more detailed inspection of the hull I notice two distinct locations where holes have been drilled in the cap and filled in with some type of substance. Was this a known issue when I was sold the boat? It would seem as though because it sounds very similar to one of the methods of repair described by Crevalle Warranty representative. I also noticed there are no drain lines on the center console cup holders, water freely pours into the console. Another issue I’m experiencing are the rear live wells splashing from the top all over the rear deck when running, these should seal. One of the rear live well pumps is out.


I feel as though I was sold a boat with known issues and use. To put it plainly, I feel taken advantage of and it’s unacceptable. How would you feel if you just spent over $100,000 on a boat and you were in my shoes? The motor being used for almost 13 hours on delivery is not normal. I’ve owned four boats none of which had more than an hour of run time. I’d like to know what you propose as a solution to my myriad of issues.
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Last edited by mmlambert; 08-23-2018 at 06:36 AM. Reason: run on's....
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Old 08-20-2018, 09:26 AM
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Please forgive the run on words, cut/paste wasn't friendly like the fiberglass...
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Old 08-20-2018, 09:29 AM
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Welcome to THT, that's a nice picture of....something.
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Old 08-20-2018, 09:30 AM
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oh boy.
under over pages?
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Old 08-20-2018, 09:32 AM
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Originally Posted by rocksandblues View Post
oh boy.
under over pages?
With or without tunnels?
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Old 08-20-2018, 09:32 AM
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I also copied the dealer on this, knowing many of these issues will need to be resolved through them.

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Old 08-20-2018, 09:34 AM
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Nicholas Engels
Littoral Marine LLC
1520 Industrial Drive
Wildwood, FL 34785

Dear Mr. Nicholas:
This letter is to notify you of the issues I’ve had with my 26 Crevalle since I took delivery on May 25, 2018. I’ve owned several boats throughout my life and I’ve always made the budget friendly decision every time I took one home. I’ve recently retired and decided I would treat myself and my family to a higher end model. You can imagine the disappointment looming in my mind at this moment.
The problems started to mount the day of the on water closing. The boat was dirty, the Suzuki control panel did not function, the trailer lights didn’t function properly, and the front seals on the bow storage compartments were not in place like reflected on the purchase order. Once I educated myself on how to use the multi-function GPS I was extremely puzzled to learn that the boat had almost 13 hours on it. I called Nunmaker Yacht’s, dealership, to question this and was told that it was probably in “key time mode”. In additionI noticed the screws on the gunwale rod holders are backing out, holes are stripped. It was very puzzling to me that the boat had been in Nunmaker’s inventory for over 2 weeks and there were several obvious problems. I was told that when I brought the boat in for the first service these items would be fixed.

Needless to say, I reached 22 hours very quickly and out of extreme caution I wanted to bring it in for service. I delivered the boat to Nunmaker for service on June25, 2018. I called for an update on July 2. I was told work had started but not complete. I was told to call back on July 5 for an update; I did and was told that everything was complete with the exception of the bow compartment seals. I said I would install the seals if they provided them because I was picking the boat up on July 6 and didn’t want to wait another week for them to come in. The Seals were provided, seems to be common weather stripping I could of obtained from a hardware store. The seals are obviously not designed to fit because the compartments won’t close with them on. I removed them. The Suzuki control panel was replaced. I was told by the service manager that the motor did indeed have over 22 hours on it and that was normal for a new boat because they have to run it in order to make sure everything works before delivery. I have a big problem with being sold a new motor with almost 13 hours on it. Did Nunmaker use my boat as a demo for 2 weeks while in inventory? That would explain the irremovable scum line on the motor and the boat being dirty on delivery. Not to mention the poor job of identifying issues on the 13 hours of run time. How am I supposed to know how the motor was run for the first 13 hours of break in? Not to mention I paid for a new boat, not a demo.
When I brought the boat to Nunmaker I had the mooring cover on the boat. When I picked the boat up the cover was off and rolled up in the bow compartment. I hauled the boat 3 hours back to its home and backed it in. I pulled the mooring cover out of the bow compartment and found that it was wet. I laid the cover out to dry and found a rip. I also noticed on the trailer that the rear right taillight bracket was bent, light cracked, and the fin on my fish logo on the same side was missing. I called Nunmaker’s service department and followed up with texted pictures of the damages at that time, no response as of the date of this letter.
The most troubling issue I notice the following day. As I’m installing my trolling motor I notice a large bubble in the fiberglass which is making it difficult to install. Throughout the course of the week of usage the problem expands to over 2 dozen bubble spots on the hull cap. There are also two bubbles popping up on the center console. On further more detailed inspection of the hull I notice two distinct locations where holes have been drilled in the cap and filled in withsome type of substance. Was this a known issue when I was sold the boat? It would seem as though because it sounds very similar to one of the methods of repair described by Crevalle Warranty representative. I also noticed on my inspection there are no drain lines on the center console cup holders, waterfreely pours into the console. Another issue I’m experiencing are the rear livewells splashing from the top all over the rear deck when running, these should seal. One of the rear live well pumps is out.
I feel as though I was sold a boat with known issues and use. To put it plainly, I feel taken advantage of and it’s unacceptable. How would you feel if you just spent over $100,000 on a boat and you were in my shoes? The motor being used for almost 13 hours on delivery is not normal. I’ve owned four boats none of which had more than an hour of run time. I’d like to know what you propose as a solution to my myriad of issues.
Regards,

Last edited by mmlambert; 08-23-2018 at 06:29 AM. Reason: Run ons....
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Old 08-20-2018, 09:34 AM
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Whay is it always a dude with single digit posts? Also you should start the letter with Dear Mr. Engles....you fell face first outta the gate!
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Old 08-20-2018, 09:34 AM
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Not sure why the letter is doing this, looks fine when pasting. Oh well....
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Old 08-20-2018, 09:35 AM
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And the hits keep coming for Crevalle. Forget mid tier.. Bass Pro Shops delivers a better finished boat than this.
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Old 08-20-2018, 09:39 AM
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20 pages minimum.
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Old 08-20-2018, 09:39 AM
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In before lock. Also, in before what's-his-name shows up.
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Old 08-20-2018, 09:42 AM
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Perhaps this is what caused the other one's transom to fail, a large air void.... Just sayin
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Old 08-20-2018, 09:45 AM
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Crevalle just keeps turning out gems. Good luck OP.
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Old 08-20-2018, 09:49 AM
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In before Tunnelvision ruins it!
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Old 08-20-2018, 09:50 AM
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Another one? Are these the Friday specials?
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Old 08-20-2018, 09:57 AM
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I sure would hate to be a dealer for Crevalle or worse yet, own one.
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Old 08-20-2018, 09:58 AM
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What's the thinking about posting this before the manufacturer even has a chance to reply? More leverage?
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Old 08-20-2018, 09:59 AM
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Originally Posted by AlreadyThere View Post
What's the thinking about posting this before the manufacturer even has a chance to reply? More leverage?
Good question. I am sure though that the manufacture is like holy crap, not another one..
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Old 08-20-2018, 10:00 AM
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Originally Posted by HTJ View Post
Welcome to THT, that's a nice picture of....something.
It looks like these are the "bubbles"?
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