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Angry/frustrated etec(s) owner

Old 09-05-2016, 10:51 AM
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Default Angry/frustrated etec(s) owner

In 2013 we purchased a new Hydra-sports 3000 VX with twin 300 Etecs. The boat was bought from one of the number one dealers, Atlantic Outboard. Never owning an Evinrude before, I was told they were fantastic and there is a reason we sell a lot of them.

In 2015 with appox: 400 hours the port engine failed. Unfortunately the vessel was on Lake Michigan in Chicago my home port. To my unknown knowledge, there is no one near Chicago that does warranty work. Frustrated I called customer service. They directed me to Waterwerks that was far from Chicago. So since we didn't have a trailer, a truck to tow over 13000 pounds, and width permits, we hired a company to drop it off.

Waterwerks found it needed a new powerhead and Evinrude was sending a fully dress powerhead. The fully dressed powerhead was installed and they performed an on water test. On the water the new engine was pulling oil codes and now the starboard engine failed. Back to the shop it went. Well now Evinrude was sending out a fully dressed powerhead for starboard and was also sending out the master tech from Wisconsin because Waterwerks never worked on 300's and could not figure out the oil sensor issue. The master tech worked on the issues and vessel was repaired. They put gauges on lines and did extreme testing. There were no vacuum leaks, oiy pressure, or fuel pressure issues. I asked what do you think the issues were? They called it poor maintenance! I was furious! I presented a receipt for the 300 hour performed by a certified Evinrude dealer and also presented every receipt for XD100. Because of the troubles, Michael Galstor offered me an additional year warranty.

Well only a year later and a 100 hours more, the port lower unit went out. Of course under warranty, they replaced it. I asked what caused the issue and Dans Mobile Marine specifically said a piece underneath the new unit seized. He said they never greased it from the factory and the part was rusted. Remember, this was a new fully dressed powerhead and the boat spent 95% in freshwater. Dan ran diagnostics on both engines. Everything was looking great. He also changed the settings to XD100.

The boat was back on the water. The very first time out after the lower unit was replaced, the starboard engine died, 20 minutes into our adventure. Back to the marina it went. Dan came out and tested the engine. Guess what? It was a "CATASTROPHIC ROTATOR FAILURE"! Dan made a claim and they will be sending out a new powerhead. He stated in all his years, he has never seen that failure.

I called Evinrude customer service and spoke with Logan. Logan seemed to understand my frustrations. He also said that he did not see the additional year warranty. WHAT? He was to piece all of this together and get back to me right away. Well that did NOT happen. So I called him and he was busy on the phone. I waited another 3 to 4 hours with no call back. I decided to send an online complaint. Within minutes I received an email not a phone call. He said he was sorry to have missed my call and was busy on the phones. He stated they will now honor the additional year warranty and are working with the tech to get the engine repaired. I responded to his email and the conversation went dead.

500 Hours on each engine.
47% of those hours are at 500-800rpm. (Yes I know about burn out)
They are now warrantied to 2020.
The boat has been in service more hours than the engines have.
All pressure and lines tested by master tech.
Atlantic Outboard and Dans Marine stated they never seen this many issues.
2 fully dressed powerheads, a lower unit, and now a new powerhead.
Blamed poor maintenance. But provided documentation verifying differently.

At this point, we are drafting up letters to send to all interested parties on a resolution far greater then an extra year of warranty. Our Mercurys, Hondas, and Yamaha never had any issue this caliber.

Last edited by joelreiser; 09-06-2016 at 04:04 PM.
Old 09-05-2016, 11:12 AM
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Wow, what an ordeal with those engines. I can understand your frustrations. These new hi-tech pieces of equipment sure are sensitive when things aren't perfect. Sensors, pumps, servos, relays, switches, etc.
Is new technology all that great or are they really selling us crap.
The 1962 Continental O-470 aircraft engine on my airboat was a timed-out pull-off from a Beech Debonaire years ago. It is now timed-out by about 1000 hrs. I was just out yesterday in the Glades running about. I miss when America built reliable stuff that lasted.
Old 09-05-2016, 11:21 AM
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Everyone can understand your frustration. Hope it all works out.
Old 09-05-2016, 12:14 PM
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Huh...Roatator failure?
Old 09-05-2016, 12:27 PM
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Originally Posted by HighSpeedPursuit View Post
Huh...Roatator failure?
Thats what he called it. Sounds to be a bent rod...
Old 09-05-2016, 12:35 PM
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Bad luck for a lot of us this year. I bought a used boat and the motor grenaded 2 days later. 20k and 2 weeks lost.
Old 09-05-2016, 12:38 PM
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That sucks. I hope you get it figured out. I would not be a happy Evinrude owner in your case either.
Old 09-05-2016, 01:12 PM
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Wow. That's stinks I'm sorry for your troubles.
Old 09-05-2016, 01:14 PM
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2012 300's with under 350 hrs. Both lower units, powerhead, bad wire harness, bad I command gauge, bad trim relay, bad water pressure sensor. I'll be out of warranty next summer.
Old 09-05-2016, 01:19 PM
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Originally Posted by Jonesy23 View Post
2012 300's with under 350 hrs. Both lower units, powerhead, bad wire harness, bad I command gauge, bad trim relay, bad water pressure sensor. I'll be out of warranty next summer.
You didnt get the extended warranty?
Old 09-05-2016, 01:21 PM
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5 yr warranty.
Old 09-05-2016, 01:40 PM
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Sorry to hear your trouble. No brand is immune. My 2016 F300 had a catastrophic lower unit failure at 36 hours and 12 miles from my destination in the Bahamas. It had just had the required 20hr service by a Yamaha master tech.
Old 09-05-2016, 01:44 PM
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The thing I see here is they keep sending pieces of a complete OB engine(s) to marry to old parts and you keep having more failures with the combined old and new parts. Nice they are trying B U T it is time for two complete brand spanking new OB engines (just as a boat mfg would order) with not even one part from your old set on them and a new 5 year warranty.
Actually, this would be cheaper than the nickle dime soap opera that most manufacturers seem to think is the way to go. Were I the warranty manager, when the second power head blew I would have told my guys to send two complete new engines and have the defective engines returned so I can pound them up the quality control department's butt. And Evinrude would be money ahead for that.
Old 09-05-2016, 01:47 PM
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Originally Posted by footankleg View Post
Sorry to hear your trouble. No brand is immune. My 2016 F300 had a catastrophic lower unit failure at 36 hours and 12 miles from my destination in the Bahamas. It had just had the required 20hr service by a Yamaha master tech.
Immuned no. Let's see if it happens to you three more times.

I had a Jeep and the trans blew at 200 miles. Jeep bought the truck back and gave me a new one with more options.

The point is, one mistake, you can overlook, several of the same issues, time to look deeper into the issue...
Old 09-05-2016, 03:54 PM
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sell them and buy yamaha or suzukis
Old 09-05-2016, 04:20 PM
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I've seen way too many problems with ETEC motors...way too many
Old 09-05-2016, 10:55 PM
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I had 2005 twin 250 e-Tecs and they were great. Wish I had them on my boat now instead of the F225's. Maybe the 300 e-Tecs are bad? I heard a lot of good things from other e-Tec owners. Yamaha has had its share of trouble like the corrosion issues from 2004 to 2007, the broken flywheels, etc. I have a friend who is a loyal Yamaha customer and has had nothing but trouble from his 300's. At least Evinrude is standing behind their product. Yamaha did not even want to acknowledge the exhaust corrosion issue until they had no choice.
Old 09-05-2016, 11:20 PM
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What are the engine serial numbers ?
Old 09-05-2016, 11:21 PM
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I had a 2011 300 etec. Had it about 14 months and put 700 hours on it. I had a water in fuel issue that ate 2 injectors. Other than that it was a trouble free motor.
Old 09-05-2016, 11:21 PM
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I have a friend that went through three 2005 etec 250 powerheads. They finally decided the jackplate was set wrong and this was causing it to not get enough water. Same deal here - all the work was done under warranty, but he was a walleye tournament fisherman and it caused him a lot of headaches, including one trip to Erie where he had to borrow someone else's boat to fish the tourney. Since then it has been fine, but now he hardly ever uses it anymore. They are temperamental beasts and they don't call them "e-pops" for nothing.


It seems like buying a new larger outboard is a crapshoot these days, which sucks when they cost $20k+

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