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Boston Whaler / Mercury -Conquest: COMPLAINT- REVIEW

Old 06-01-2016, 05:32 AM
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Vin – I really do sympathize with your situation...and I don’t really have an answer to your question – other than they are “working the process”, the way they do/have to. I’m not justifying it – just speculating that is what is happening.

I will say – and again this is only my impression from several states away and not having personal/firsthand knowledge of every conversation you are having with all parties involved...your dealer is dropping the ball on this and quite frankly you need to get all the facts gathered/straight before moving forward with anything else - so you (as theowner/customer) can hold the appropriate party(s) responsible. I know you are frustrated (I would be too) and are/want to deal with it via the outlets you have discussed in previous post – I would just recommend that you are pointing the finger at the correct party before doing so.

For example, who installed what and when? You cannot hold Boston Whaler responsible for failed bilge pumps (again just an example), if the dealer rigged other electronics improperly causing larger holistic electrical issues (affecting things like the steering pumps, cause faults, etc). If the pumps were actually bad to begin with – then absolutely BW should be replacing those.

Again, this type of due diligence (to include multiple EXPERT opinions) is going to take more time unfortunately and will probably be prohibitive to you using the boat – and given, the time of year, your obvious enjoyment and love for fishing and being on the water with your family – (if it were me) I would be standing at the dealers front door asking for (and expecting) a loaner. I understand and really appreciate the fact that it’s not YOURS and not what you paid for (I really do), but at this point, it’s time to “win a few battles” while the larger “war” is being fought – just my opinion.
Old 06-01-2016, 05:49 AM
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Hey Vin, I googled "MarineMax Complaints" and came across your post on consumeraffairs.com. In part of the complaint you stated, "I purchased $20,000.00 in electronics of which MarineMax installed as part of our contract."

So it seems that you know MarineMax installed your electronics, not BW. And it looks like MarineMax did a crap job at best.

Any other "facts" you are not sharing?
Old 06-01-2016, 05:55 AM
  #1043  
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Originally Posted by 04keywest1720 View Post
Vin, do you or anyone else on here for that matter know of anyone else with the joystick setup? If so, have they had any similar issues as you?

The most I've heard or read about it is mostly people that have tried it at a boat show. It's not something I'd be buying anytime soon so I haven't really been searching for it. But I haven't really come across any info from someone using it regularly.
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1. I don't know anyone who has the joystick.
2. Since I'm not in "the know", I don't know if there is a common link.
3. I rarely use the joystick, but clearly there is more wiring involved when you have this installed.
4. I think part of the mess in the wires are all the patch jobs, negative wires installed, etc. Instead of doing it correctly, I suspect short cuts were made to shut me up and to get me on the water. However, anyone who took a electricity class in Jr. High School, knows one problem leads into another problem when you are dealing with electrical issues and you don't do it correctly the first time.
Old 06-01-2016, 05:58 AM
  #1044  
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Originally Posted by jollyrog305 View Post
Vin – I really do sympathize with your situation...and I don’t really have an answer to your question – other than they are “working the process”, the way they do/have to. I’m not justifying it – just speculating that is what is happening.

I will say – and again this is only my impression from several states away and not having personal/firsthand knowledge of every conversation you are having with all parties involved...your dealer is dropping the ball on this and quite frankly you need to get all the facts gathered/straight before moving forward with anything else - so you (as theowner/customer) can hold the appropriate party(s) responsible. I know you are frustrated (I would be too) and are/want to deal with it via the outlets you have discussed in previous post – I would just recommend that you are pointing the finger at the correct party before doing so.

For example, who installed what and when? You cannot hold Boston Whaler responsible for failed bilge pumps (again just an example), if the dealer rigged other electronics improperly causing larger holistic electrical issues (affecting things like the steering pumps, cause faults, etc). If the pumps were actually bad to begin with – then absolutely BW should be replacing those.

Again, this type of due diligence (to include multiple EXPERT opinions) is going to take more time unfortunately and will probably be prohibitive to you using the boat – and given, the time of year, your obvious enjoyment and love for fishing and being on the water with your family – (if it were me) I would be standing at the dealers front door asking for (and expecting) a loaner. I understand and really appreciate the fact that it’s not YOURS and not what you paid for (I really do), but at this point, it’s time to “win a few battles” while the larger “war” is being fought – just my opinion.
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Good advice, I appreciate it...and all I can say at this point is the tide is heading in that direction.
Old 06-01-2016, 06:03 AM
  #1045  
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Originally Posted by plumsal View Post
Hey Vin, I googled "MarineMax Complaints" and came across your post on consumeraffairs.com. In part of the complaint you stated, "I purchased $20,000.00 in electronics of which MarineMax installed as part of our contract."

So it seems that you know MarineMax installed your electronics, not BW. And it looks like MarineMax did a crap job at best.

Any other "facts" you are not sharing?
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Marine Max hired a 3rd party vendor to install the Garmins, Flir, DirecTV, VHF, etc. Haven't had problems with that stuff. They all work fine. I think the electrical issues are coming from the wiring/rigging from the batteries to the various components, etc. I'm just guessing, but I suspect its a voltage issue, thus the reason why I've had steering pumps fail, actuator motors fail, false warnings and errors, etc.

As for WHO IS AT FAULT. Well I know the answer.
1. It's not ME.
2. It's Marine Max, Mercury Marine and Boston Whaler. All three are sleeping together, working hand and hand with one another and at this stage covering each other's asses..
Old 06-01-2016, 07:22 AM
  #1046  
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That wiring looks like someone with a low fiber diet took a dump on your boat. If I was buying a new boat, any new boat, at any value, and I opened up a hatch and saw a mess like that I would refuse delivery.

Did you inspect the boat before purchase, did it look like that from the start or did this happen after all the troubleshooting?

Last edited by 210VenturaForShura; 06-01-2016 at 07:36 AM.
Old 06-01-2016, 07:59 AM
  #1047  
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Originally Posted by 210VenturaForShura View Post
That wiring looks like someone with a low fiber diet took a dump on your boat. If I was buying a new boat, any new boat, at any value, and I opened up a hatch and saw a mess like that I would refuse delivery.

Did you inspect the boat before purchase, did it look like that from the start or did this happen after all the troubleshooting?
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To answer you honestly, I can't. I do know that wires have been added since all of these patch jobs have been done, but I can't recall what the battery compartment looked like when I got the boat.

I am a new boater, thus the reason why I purchased a NEW BOAT, to avoid major issues. The wiring appeared okay with me, until several people on here noted how horrible it really is. Now the key is to get a Mercury Certified Verado Expert, to go against "MERCURY" and agree with the opinions on here. It's like getting a doctor to testify against another doctor, or having a teammate going against another teammate.

Look what happened to David Wade.. Poof-gone... Love to hear his thoughts on this wiring, but I suspect that would never happen.
Old 06-01-2016, 08:00 AM
  #1048  
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As an ABYC tech that wiring looks like garbage....IT may be all over the place due to recent troubleshooting but still....
Old 06-01-2016, 09:40 AM
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Vin

Been away from the forum for over a week and I guess I'm being lazy to not go back to check, but didn't you say you had a phone conference set up with a senior BW guy, maybe for last week? If I read that correctly, did it happen, and if so, any resolution? From the tone of the last 3 or 4 pages it seems it either didn't happen or nothing was resolved. Sorry if I just missed your posting detailing that call. Good luck.
Old 06-01-2016, 09:53 AM
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Originally Posted by viniadf View Post
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Look what happened to David Wade.. Poof-gone... Love to hear his thoughts on this wiring, but I suspect that would never happen.
Well, you went nuclear... of course he disappeared. No reason for anyone in his position to get in the middle of this mess.He as an individual, owes you nothing.

DW has a great rep on this site, and he has earned it.
Old 06-01-2016, 10:04 AM
  #1051  
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Originally Posted by LidoKey View Post
Vin

Been away from the forum for over a week and I guess I'm being lazy to not go back to check, but didn't you say you had a phone conference set up with a senior BW guy, maybe for last week? If I read that correctly, did it happen, and if so, any resolution? From the tone of the last 3 or 4 pages it seems it either didn't happen or nothing was resolved. Sorry if I just missed your posting detailing that call. Good luck.
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Basically I was blown off. I was hoping to have a conference call on Monday, then on Tuesday, then I was told that they were basically very busy and that they were going to try to schedule something for the following Tuesday (a week later). I got some excuse as they travel, not in the office, etc (which bothered me). I guess I'm the only person with a cell phone who can be reached outside of the office. Guess what, my daughter drove to Florida recently, and I spoke with her IN HER CAR, AS SHE WAS CROSSING from S. Carolina into Georgia. Wow, technology is pretty impressive outside of the world of Boston Whaler. I basically informed the coordinator, that listen, they are apparently busy people, if they had any intention of taking ownership of this problem and correcting it, they wouldn't need to have a conversation with me. My phone is always open and I always answer my calls so if they need to talk to me, they have my number, but I don't want to be BS'd at this stage. Either take ownership and be the responsible dealership and manufacturers you claim to be or not.

At this stage they prefer to just leave me hanging, so I'll move forward with the next steps. I think the miscalculation the dealership is making, is that they are on the front lines, and will personally feel the affects of my actions and their failures first, before there is any trickle down to the manufactures. To this point I've been their cheerleader, but as I feel abandoned and they are no longer going to act as my advocate then I see no reason to continue to support them either.
Old 06-01-2016, 10:15 AM
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Originally Posted by dadriva View Post
On the upside, you have the proper batteries for your application.

Downside, that looks terrible and not what the wiring on a 250k boat should look like.

I'm following the thread from Singapore. Best of luck!!
So that makes 3 continents, or are we at four already? Definitely Europe and Asia now in addition to North America...

Interestingly, Europe and Asia are part of Brunswick's plans to increase their international market (plans that consequently seem to be interfering with their ability to provide service to existing customers in North America!).
Old 06-01-2016, 10:22 AM
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Originally Posted by 210VenturaForShura View Post

DW has a great rep on this site, and he has earned it.
Dang just checked, where did he go? He has a history of posting multiple times almost every day. His last post was over a month ago on this thread??
Old 06-01-2016, 10:27 AM
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Originally Posted by viniadf View Post
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At this stage they prefer to just leave me hanging, so I'll move forward with the next steps. I think the miscalculation the dealership is making, is that they are on the front lines, and will personally feel the affects of my actions and their failures first, before there is any trickle down to the manufactures. To this point I've been their cheerleader, but as I feel abandoned and they are no longer going to act as my advocate then I see no reason to continue to support them either.


Vin - may I ask why the change of heart with MM? (although IMO, I think your finger is starting to point in the correct direction)
Old 06-01-2016, 10:34 AM
  #1055  
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Originally Posted by 210VenturaForShura View Post
Well, you went nuclear... of course he disappeared. No reason for anyone in his position to get in the middle of this mess.He as an individual, owes you nothing.

DW has a great rep on this site, and he has earned it.
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That's where you are WRONG. I didn't ask David Wade for ANYTHING. He is the one, you know the expert, who came onto this forum and demanded to have my serial numbers. He then called me out initially and basically called my complaints bogus. Then he said that he would post my service records or something to that affect, if I provided him the serial numbers. I GAVE HIM the Serial Numbers, after HE REQUESTED THEM, AFTER HE INITIATED HIS OWN INVOLVEMENT and AFTER HE CALLED ME OUT.

Then, like the rest of the Brunswick Corp culture, he had no balls to do what he said he would do, he had no balls to go against the system (which he should have thought about before calling me out as there was a chance that I was correct in my claims/postings). Instead, he just decided to ignore this 100,000+ viewed posting and hope it goes away like the rest of them.

As for what David has contributed to the past on THT? That has nothing to do with me or THIS thread. I'm sure, personally, he's an awesome guy, but it sure goes back to character when you say you are going to do something, then don't. He reminds me of someone called Shaun (page 1). I'm finding its quite common in this industry.

Think about it, David could have played the role of the SAVIOR. Could you see if he would have stuck is neck out, stand up for what is right and say... HECK, this guy is getting screwed over. What a disaster this has been for this guy. I never saw anything like this.

Yes, he may have needed to become a Yamaha Tech after a posting like that, but if you can't stand the heat, then don't go into the kitchen. I'm sure he learned a lesson and won't do that again.
Old 06-01-2016, 10:45 AM
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So it sounds as though you are now agreeing that the dealer is part of the problem as opposed to earlier when you were saying they were great. I'm glad you are coming around, I still think (and believe I will end up being right) that most of these issues stem from things the dealer or a hired third party was involved with.

I have seen 100k new range rovers have all kinds of electrical related errors, failures, etc that stemmed back to a dealer putting a crappy junk battery in the vehicle, then doing half assed patch jobs and trouble shooting only to have it be traced back to the batteries, as an example. Those customers weren't getting calls from jaguar Land Rover executives they were dealing with management at the dealership. I hope this all gets solved for you but I think the earlier parts of this thread and the direction of the anger went the wrong way. I'll probably stop commenting now because I've said this a few times already but I hope it helps you in the long run.
Old 06-01-2016, 11:05 AM
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Originally Posted by viniadf View Post
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That's where you are WRONG. I didn't ask David Wade for ANYTHING. He is the one, you know the expert, who came onto this forum and demanded to have my serial numbers. He then called me out initially and basically called my complaints bogus. Then he said that he would post my service records or something to that affect, if I provided him the serial numbers. I GAVE HIM the Serial Numbers, after HE REQUESTED THEM, AFTER HE INITIATED HIS OWN INVOLVEMENT and AFTER HE CALLED ME OUT.

Then, like the rest of the Brunswick Corp culture, he had no balls to do what he said he would do, he had no balls to go against the system (which he should have thought about before calling me out as there was a chance that I was correct in my claims/postings). Instead, he just decided to ignore this 100,000+ viewed posting and hope it goes away like the rest of them.

As for what David has contributed to the past on THT? That has nothing to do with me or THIS thread. I'm sure, personally, he's an awesome guy, but it sure goes back to character when you say you are going to do something, then don't. He reminds me of someone called Shaun (page 1). I'm finding its quite common in this industry.

Think about it, David could have played the role of the SAVIOR. Could you see if he would have stuck is neck out, stand up for what is right and say... HECK, this guy is getting screwed over. What a disaster this has been for this guy. I never saw anything like this.

Yes, he may have needed to become a Yamaha Tech after a posting like that, but if you can't stand the heat, then don't go into the kitchen. I'm sure he learned a lesson and won't do that again.
your response is borderline delusional... but hey whatever man.
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Old 06-01-2016, 11:09 AM
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Originally Posted by Eniam17 View Post
So it sounds as though you are now agreeing that the dealer is part of the problem as opposed to earlier when you were saying they were great. I'm glad you are coming around, I still think (and believe I will end up being right) that most of these issues stem from things the dealer or a hired third party was involved with.

I have seen 100k new range rovers have all kinds of electrical related errors, failures, etc that stemmed back to a dealer putting a crappy junk battery in the vehicle, then doing half assed patch jobs and trouble shooting only to have it be traced back to the batteries, as an example. Those customers weren't getting calls from jaguar Land Rover executives they were dealing with management at the dealership. I hope this all gets solved for you but I think the earlier parts of this thread and the direction of the anger went the wrong way. I'll probably stop commenting now because I've said this a few times already but I hope it helps you in the long run.
You might go back and read what was written. The OP never relinquished blame/fault from the dealer. He was saying they were working well with him trying to solve his problems. Treating him with respect - key word.

From the beginning he didn't want to get caught up in the shell game and I don't blame him. Dealer? Merc? Boston Whaler? Brunswick? Not his problem. In the end the buck stops at the top no matter how much the top wants you chasing the shells underneath. The top makes the final decision if an engine is replaced or a rewire is performed.

He's done what he should do with a new boat. Take it back to the dealer and say "fix it". I'm quite certain this thread wouldn't be in existence if BW didn't brush the OP off with disregard after his original, "Should I be making more noise" thread was removed.
Old 06-01-2016, 11:25 AM
  #1059  
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Originally Posted by Eniam17 View Post
So it sounds as though you are now agreeing that the dealer is part of the problem as opposed to earlier when you were saying they were great. I'm glad you are coming around, I still think (and believe I will end up being right) that most of these issues stem from things the dealer or a hired third party was involved with.

I have seen 100k new range rovers have all kinds of electrical related errors, failures, etc that stemmed back to a dealer putting a crappy junk battery in the vehicle, then doing half assed patch jobs and trouble shooting only to have it be traced back to the batteries, as an example. Those customers weren't getting calls from jaguar Land Rover executives they were dealing with management at the dealership. I hope this all gets solved for you but I think the earlier parts of this thread and the direction of the anger went the wrong way. I'll probably stop commenting now because I've said this a few times already but I hope it helps you in the long run.
I appreciate your thoughts and comments..please continue if you have further insight to provide.
Old 06-01-2016, 11:26 AM
  #1060  
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Originally Posted by 210VenturaForShura View Post
your response is borderline delusional... but hey whatever man.
I can accept that..lol

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