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Delaminating Fiberglass on a Sailfish

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Delaminating Fiberglass on a Sailfish

Old 10-30-2015, 01:39 PM
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Originally Posted by Raybo Marine NY View Post
the guy who answered your emails likely knows nothing about fiberglass repairs.
He should have at least offered to bring the issue to someone else and expressed some concern to ease your mind.

You can get people on an off day maybe they have something else going on but if you dont want to deal with customers dont become a customer service rep
X2. Manufacturer's spend good money acquiring each customer. How much would it cost to make some sort of offer to help, or at least show some interest.
Old 10-30-2015, 02:23 PM
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Sailfish happens to be about 3 miles from me as I type this and I know them to be a better boat than this.
It's true it is a 15 yr old boat. I would call them instead if emailing and talk to Paul Hoppes, the owner.
Politely explain the issue and tell him you got less than stellar help from a company rep. Ask would he be willing to look at your pictures and give his opinion, and would he possibly be willing to offer some kind of goo will compromise. I know Paul and know him to be a good fella and good businessman.
Old 10-30-2015, 02:26 PM
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So what Sailfish is Saying here is After 15 yrs your boat could fall apart and WE don't care …...
Old 10-30-2015, 02:44 PM
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of course you are running 52mph in THT4-6 footers getting 3.7mpg
Old 10-30-2015, 03:23 PM
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I had a 2008 2660 and had nothing but issues with that boat. It went back to the factory once to fix some fiberglass issues. Their service was shitty beyond belief. You couldn't pay me to own another Sailfish.

I wish you the best of luck resolving your issues.
Old 10-30-2015, 03:53 PM
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Originally Posted by truculenity View Post
i wont be buying a sailfish any time soon. too bad...
Well they are good boats. A terrible one off situation on boat manufactured 15 yrs ago isn't representative of the quality of the brand.

I've owned 2, including my latest 2660, both have been great boats.

Last edited by Fish'nFool; 10-30-2015 at 04:04 PM.
Old 10-30-2015, 03:59 PM
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Originally Posted by RAMRODNEY View Post
Anyone have any ideas as to who I can send this thread to or send these pics to at Sailfish? Ive already sent them to the warranty department, that was the only email address I was given when I filled out their contact form on their website.
Well you could send it to Denny Warren VP of marketing and Paul Hoppes the owner.

Better yet why don't you pick up the phone and call one of them? You've already done your damage here and stated you would never own another SF, not sure I would be to receptive to your pleas under the circumstances.
Old 10-30-2015, 04:21 PM
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Originally Posted by Fish'nFool View Post
Well you could send it to Denny Warren VP of marketing and Paul Hoppes the owner.

Better yet why don't you pick up the phone and call one of them? You've already done your damage here and stated you would never own another SF, not sure I would be to receptive to your pleas under the circumstances.
Well, it could be anyone who would care to see some better conclusion to this. I don't think Sailfish has to fix it free, but they should be concerned about an issue that has the appearance of a latent manufacturing defect because it implies their manufacturing process had problems. I'd want to address how things have changed. And I want to consider a reasonable win win (reduced cost repair) opportunity that helps a customer, doesn't cost a ton, and improves public perception.
Old 10-30-2015, 04:26 PM
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Originally Posted by Texas 17 View Post
Well, it could be anyone who would care to see some better conclusion to this. I don't think Sailfish has to fix it free, but they should be concerned about an issue that has the appearance of a latent manufacturing defect because it implies their manufacturing process had problems. I'd want to address how things have changed. And I want to consider a reasonable win win (reduced cost repair) opportunity that helps a customer, doesn't cost a ton, and improves public perception.
I dont disagree, that doesn't change my recomendation or the point I was making vis-a-vis how not to approach an issue when one is trying to make a plea to a manufacturer for assistance.
Old 10-30-2015, 04:27 PM
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Originally Posted by Texas 17 View Post
Well, it could be anyone who would care to see some better conclusion to this. I don't think Sailfish has to fix it free, but they should be concerned about an issue that has the appearance of a latent manufacturing defect because it implies their manufacturing process had problems. I'd want to address how things have changed. And I want to consider a reasonable win win (reduced cost repair) opportunity that helps a customer, doesn't cost a ton, and improves public perception.
Yeah. They should at the very least offer to fix it for no profit.
Old 10-30-2015, 04:48 PM
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Originally Posted by Fish'nFool View Post
Well they are good boats. A terrible one off situation on boat manufactured 15 yrs ago isn't representative of the quality of the brand.

I've owned 2, including my latest 2660, both have been great boats.
I agree. Their newer boats appear to be well built, and most customer feedback looks positive. (at least as well as any other boat in the same price tier)

Let me ask this: if this hull was so hugely defective 15 years ago, why did it take 15 years for the issue to arise? (not really wanting you to answer this, just something to ponder)

Let's keep cool heads guys.

remember........BOAT= break out another thousand.
Old 10-30-2015, 05:10 PM
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Originally Posted by Fish'nFool View Post
Well they are good boats. A terrible one off situation on boat manufactured 15 yrs ago isn't representative of the quality of the brand.

I've owned 2, including my latest 2660, both have been great boats.
No....But the response and total callousness is representative of horrible customer appreciation or assistance !
Old 10-30-2015, 05:17 PM
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Originally Posted by scooter1010 View Post
No....But the response and total callousness is representative of horrible customer appreciation or assistance !
Okay so whoever responded to the email didn't handle it well, although I am not surprised by the initial response.

Do you honestly think Contender or the like would have handled it any differently on a 15 yr old boat? ;?

If it really meant that much to this guy, pick up the damn phone and call them, if you don't like the answer given by the first rep, ask to speak with Denny or Paul. This really isn't complicated.


Oh and i had a warranty claim or two on my first Sailfish, all were taken care of without queastion. How does that speak to the brand? ;?
Old 10-30-2015, 05:59 PM
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Regardless of the warranty period one could make a cogent argument that the requirements of implied merchantability are not met with regards to your purchase of this boat. It is more than reasonable to believe that the fabrication of the product was performed properly to allow the vessel to perform for many years beyond the factory warranty time frame. It certainly appears that there are structural manufacturing defects (you'd need an expert to verify this claim if push came to shove) which caused a hull failure in a boat which should easily remain structurally intact, barring collision or other physical damage, for at least 20 years.
Old 10-30-2015, 07:21 PM
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Originally Posted by Fish'nFool View Post
I dont disagree, that doesn't change my recomendation or the point I was making vis-a-vis how not to approach an issue when one is trying to make a plea to a manufacturer for assistance.


At what point did I make a plea for assistance, please quote me. I simply sent them an email as a concerned consumer about their fiberglass and got an email back of " the boat is no longer under warranty". You have seen the emails, there is basically ZERO dialogue. If that's how you run a business then, well, good for you. no one would have ever read this thread and they wouldn't have got any negative publicity If the situation was handled differently internally. Some people on here say that they are good boats and yada yada. Well they are very nice looking boats and ride very nice, this would have never been discovered if the paint and gel coat weren't sanded down so you really can't speculate that you have a good boat without knowing what it looks like underneath. It's funny people that are actually in the fiberglass industry are blaming the manufacture and saying it doesn't matter that the boat is 15 years old and the people that aren't in the industry are blaming me for being concerned about my "15 year old boat". Hmmmm who should I listen to
Old 10-30-2015, 07:31 PM
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If we were to select say, auto makers, as a comparison, how far out of warranty are they at times and still correct "safety issues" or other potential failures?
Old 10-30-2015, 07:43 PM
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Originally Posted by Mr. Ross View Post
If we were to select say, auto makers, as a comparison, how far out of warranty are they at times and still correct "safety issues" or other potential failures?
Happens All the time. Because they can still be held responsible and will be held responsible( car manufacturers). . It also says a lot about their company when they step up to the plate and admit fault and try and find a remedy.
Old 10-30-2015, 08:10 PM
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Originally Posted by RAMRODNEY View Post
At what point did I make a plea for assistance, please quote me. I simply sent them an email as a concerned consumer about their fiberglass and got an email back of " the boat is no longer under warranty". You have seen the emails, there is basically ZERO dialogue. If that's how you run a business then, well, good for you. no one would have ever read this thread and they wouldn't have got any negative publicity If the situation was handled differently internally. Some people on here say that they are good boats and yada yada. Well they are very nice looking boats and ride very nice, this would have never been discovered if the paint and gel coat weren't sanded down so you really can't speculate that you have a good boat without knowing what it looks like underneath. It's funny people that are actually in the fiberglass industry are blaming the manufacture and saying it doesn't matter that the boat is 15 years old and the people that aren't in the industry are blaming me for being concerned about my "15 year old boat". Hmmmm who should I listen to
"A concerned consumer?"

So you were not asking Sailfish for help by sending them an email, you were just sharing your concerns? . You even admitted, "I was hoping for more of a response" so of course you were making a veiled plea.

Nobody is blaming the manufacturer because nobody knows Jack shit about you or your 15 yr old boat. Some of our resident experts on the subject are simply opining on what they see from a few pictures, nothing more.

Who knows what kind of history your boat has. And I am guessing you are not the first owner.

Pull up your big boy pants RAM ROD and pick up the phone and call Paul and share your 'concerns.' If you have this expectation that SF should help you in some way, why don't you just ask Paul instead of playing 20 questions. Based on the shit you pulled here I would tell you to pound sand, but hey that's just me.

Last edited by Fish'nFool; 10-30-2015 at 08:20 PM.
Old 10-30-2015, 08:27 PM
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Originally Posted by RAMRODNEY View Post
. It's funny people that are actually in the fiberglass industry are blaming the manufacture and saying it doesn't matter that the boat is 15 years old and the people that aren't in the industry are blaming me for being concerned about my "15 year old boat". Hmmmm who should I listen to
I wouldn't say that. A good well cared for hull should last forever. I expect mine will outlive me.

Yours however has a real problem. Maybe you got a bad one, maybe it was abused but, at 15 years what do you expect the manufacturer to do? Answer an email?

Your boat is an anomaly. I've never seen or heard of another SF hull delaminating so you must have picked a boat that slipped through the crack... or it was abused or had water intrusion.

Either way... nothing any manufacturer would do. You just have to deal with it.
Old 10-30-2015, 08:39 PM
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The evidence of poor quality control doesn't alarm me as much as the poor customer service. For all the 10's of thousands they spend on marketing, you would think they would have at least taken the time to respond with more than a paragraph for a 1k repair to insure a repeat customer. Sounds like some1 was running late for another tee time.
I appreciate your post and Sailfish can join my growing list of 25's I won't be entertaining.

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