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Getting raw deal from Suzuki?

Old 04-21-2015, 08:52 PM
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Default Getting raw deal from Suzuki?

I was wondering if anyone thinks this is reasonable:
I have brand new Suzuki 300 since August 2014. All good til about 80+ hours when it has started “making oil”-fuel is getting into oil. Mobile mechanic comes out says he thinks he heard misfire and changed plugs and oil to see if that would fix it. Only few more hours and oil level is way up. Now at dealer but same mechanic, does leakdown test and tells me cylinder 6 was “a little high” but regional Suzuki tech responsible for deciding if something is warranty issue tells mechanic there is no defect, wants him to decarbonize engine and for me to “run it hard” (there has been hinting that I don't run it hard enough, which I think is total BS). This work is being done as I write. So both attempts to fix so far out of my pocket. I am furious and think I am being shafted and getting very poor customer service from Suzuki and maybe my mechanic too. He says he tried to convince regional Suzuki guy but that he does not feel there is defect (mind you never laid eyes on motor).
Is this reasonable to folks with motor knowledge and the warranty business?
Thanks for you help and advice.
Old 04-21-2015, 09:35 PM
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I think he is taking the logical step. Rings not being properly seated and engine not coming up to temp are the most likely root causes. I would have no problem allowing to attempt to resolve the issue. The difference is that answer alone is not good enough. I want an answer for what happens if "running it hard" does not fix it. I would nail them down to the resolution before the attempt and have it documented or in writing. You have to give then a chance to fix it (says so in the warranty).
Old 04-21-2015, 09:48 PM
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Originally Posted by captbone View Post
I think he is taking the logical step. Rings not being properly seated and engine not coming up to temp are the most likely root causes. I would have no problem allowing to attempt to resolve the issue. The difference is that answer alone is not good enough. I want an answer for what happens if "running it hard" does not fix it. I would nail them down to the resolution before the attempt and have it documented or in writing. You have to give then a chance to fix it (says so in the warranty).


X-2
Old 04-22-2015, 05:20 AM
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Thanks for the reply. One of my issues is that "they" are not fixing so to speak, I am. I understand about rings not seating, but shouldn't this be an issue from hour 1, not hour 80?
Thanks again.
Old 04-22-2015, 05:39 AM
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I agree that they should tell me what the next step will be if this doesn't work. One of the things that is most infuriating about this process is that the only person that will speak to me is my mechanic. I apparently am not allowed to have the suzuki tech reps phone number. I tried suzuki customer service line, spoke to someone who told me "they don't escalate calls" when I asked to speak to someone else. Really ticks me off
Old 04-22-2015, 06:12 AM
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Why is this out of pocket? Motor is less than a year old.
Old 04-22-2015, 06:28 AM
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My thoughts exactly.
Old 04-22-2015, 07:07 AM
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Do you do a lot of idling or trolling at lower speeds? Do you do the break in yourself?

I agree with you and am not saying you are wrong but my advice is to pick your battles. I would run it around at 4500-5000 with shots of WOT for 2 hours and then check to see if it is resolved.
Old 04-22-2015, 07:16 AM
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So they (you) changed the oil and plugs. You paid for a service that I would have done myself. Do you expect or want them to tear the motor down? I sure as hell wouldn't.

Do as they suggest and run the shit out of it.
Old 04-22-2015, 07:40 AM
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Originally Posted by debugger View Post
So they (you) changed the oil and plugs. You paid for a service that I would have done myself. Do you expect or want them to tear the motor down? I sure as hell wouldn't.

Do as they suggest and run the shit out of it.
I do not have to time or expertise to change plugs and oil myself, however I think this was done as more of a guess to fix the problem anyway.

I want and expect Suzuki to diagnose and fix a problem with a nearly new motor. These are not routine maintenance items. I may be naive to the marine industry but I have never had such an issue with any car or truck that I have owned when something was wrong and vehicle was under warranty.
Old 04-22-2015, 07:43 AM
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Originally Posted by captbone View Post
Do you do a lot of idling or trolling at lower speeds? Do you do the break in yourself?

I agree with you and am not saying you are wrong but my advice is to pick your battles. I would run it around at 4500-5000 with shots of WOT for 2 hours and then check to see if it is resolved.
I broke it in myself according to manual. I do have a lot of low rpm hours. I plan to run it exactly as you suggest.

I have posted this question on Suzuki forum and Florida Sportsman and think I have gotten my answer. Most people seem to think these steps are reasonable. Thanks for the input folks
Old 04-22-2015, 07:46 AM
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Originally Posted by scharebear View Post
I do not have to time or expertise to change plugs and oil myself, however I think this was done as more of a guess to fix the problem anyway.

I want and expect Suzuki to diagnose and fix a problem with a nearly new motor. These are not routine maintenance items. I may be naive to the marine industry but I have never had such an issue with any car or truck that I have owned when something was wrong and vehicle was under warranty.
Well, the oil had gas in it so that had to be changed. A plug could have been bad or fouled causing a cylinder not to fire all the time. These are not guesses IMO.

The commonly agreed to cure is to run the shit out of the motor. These engines are built to last a long time and they don't break in at 80 hours.
Old 04-22-2015, 07:52 AM
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What oil did you put in there at 20 hour service? What oil is in there now?
Old 04-22-2015, 07:52 AM
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Did the dealer review the break-in procedure when you took delivery? If not, then they have some ownership of this situation. You as the owner have a certain amount of responsibility to read the owner's manual & follow the mfgr's. recommendations, at least during the warranty period. Be prepared to get some pushback from them about the break-in (assuming that they didn't break it in for you). Then push back if they didn't go over the key operating procedures before you drove off. Personally, I'd be holding them financially responsible for anything they've done thus far. Then find a path to contact Suzuki directly. They must have a customer support link that you can reach out to. I know Yamaha does bc I've spoken to them directly. Good luck with this & keep us updated.
Old 04-22-2015, 07:52 AM
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The Suzuki warranty covers defects in materials and/or workmanship. Nothing more, nothing less. It does not warrant performance.

What specific part of your Suzuki is defective? The piston rings? The cylinder walls? A thermostat being stuck open or ???

Does the engine produce power and is the compression within Suzuki allowables?

I don't think this is a warrantable defect. There are many reasons for a motor to "make oil", the vast majority of which have nothing to do with warranty. Let's say there is a carbon build up on the rings that prevents them from seating. This is a service issue, not a warranty issue. Carbon build up on a piston rings is analogous to fuel contamination. There is no defective part, there is something external to the motor that is causing the problem.

We wish that warranty's would say that they cover any problems that might occur but this is simply not the situation. They are all mostly the same.
Old 04-22-2015, 09:34 AM
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Run it hard, if it blows up. New motor. If it sets the rings, problem solved.
Old 04-22-2015, 09:41 AM
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Originally Posted by scharebear View Post
I was wondering if anyone thinks this is reasonable:
I have brand new Suzuki 300 since August 2014. All good til about 80+ hours when it has started “making oil”-fuel is getting into oil. Mobile mechanic comes out says he thinks he heard misfire and changed plugs and oil to see if that would fix it. Only few more hours and oil level is way up. Now at dealer but same mechanic, does leakdown test and tells me cylinder 6 was “a little high” but regional Suzuki tech responsible for deciding if something is warranty issue tells mechanic there is no defect, wants him to decarbonize engine and for me to “run it hard” (there has been hinting that I don't run it hard enough, which I think is total BS). This work is being done as I write. So both attempts to fix so far out of my pocket. I am furious and think I am being shafted and getting very poor customer service from Suzuki and maybe my mechanic too. He says he tried to convince regional Suzuki guy but that he does not feel there is defect (mind you never laid eyes on motor).
Is this reasonable to folks with motor knowledge and the warranty business?
Thanks for you help and advice.
What prop is on it? Are you consistently hitting 6200rpms? Ive owned three suzukis and just ordered my fourth a 300. I always run the wide open and I always prop them so they will redline. I know other guys who are afraid to take their motors up there but the suzukis were engineered to be over 6000 rpms in fact its required during the breakin. Your engine isn't even broken in yet. At 100 hours everything changes. Usually 200 more rpms after 100 hours. Open that sucker up and burn that fuel off seat those pistons and then I would really appreciate if you would come back and tell your results.
Old 04-22-2015, 09:49 AM
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Originally Posted by barrell View Post
What prop is on it? Are you consistently hitting 6200rpms? Ive owned three suzukis and just ordered my fourth a 300. I always run the wide open and I always prop them so they will redline. I know other guys who are afraid to take their motors up there but the suzukis were engineered to be over 6000 rpms in fact its required during the breakin. Your engine isn't even broken in yet. At 100 hours everything changes. Usually 200 more rpms after 100 hours. Open that sucker up and burn that fuel off seat those pistons and then I would really appreciate if you would come back and tell your results.

I am looking forward to this...
Old 04-22-2015, 11:23 AM
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I don't think this is a warrantable defect. There are many reasons for a motor to "make oil", the vast majority of which have nothing to do with warranty. Let's say there is a carbon build up on the rings that prevents them from seating. This is a service issue, not a warranty issue. Carbon build up on a piston rings is analogous to fuel contamination. There is no defective part, there is something external to the motor that is causing the problem.

Got to ask "How the hell can something external to motor be adding oil to motor????
Old 04-22-2015, 11:36 AM
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Originally Posted by scharebear View Post
Thanks for the reply. One of my issues is that "they" are not fixing so to speak, I am. I understand about rings not seating, but shouldn't this be an issue from hour 1, not hour 80?
Thanks again.
Not necessarily, I had f250's come back later that had a few hours, under 50, and were making oil.


Also, you have a 4 stroke, you need to let that thing sing. Don't baby it, they don't like that. Also, on the other hand that doesn't mean you need to run your boat SKA style barking the props etc.

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