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West Marine

Old 12-24-2012, 04:29 PM
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Maybe being Christmas eve I should have a more ecumenical approach but I have to relay an experience that I had today. I went to the WM store in Saybrook, CT today to purchase a small tube of 3m silicone. Looked at the price - $15.99 for 3 ounces. I kind of remembered that another store in Waterford, Ct had it for less. I asked them to price match and they willingly looked it up on line. How about $8.99! Come on are you kidding? Why is a store that caters to the boating public going out of its way to rip us off? I'm sure there is a vast majority of us that can't remember what the pricing is at all of the competitors. As a boating web site we on the THT should be activly boycotting or at the very least flooding WM customer service with letters of complaint. I'll now step down from my soap box and wish everyone on THT a very Merry Christmas and a Happy New Year!!
Old 12-24-2012, 04:44 PM
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It is you that should be the educated buyer, and being that you were, what is your complaint;?

I was going to buy a new fridge for my re-do on my 38, I called Defender (who I always deal with) to find out the shipping to NY from Conn, they said $500

I then called me local west marine (who I always deal with as well) and asked about getting the same fridge from them, he called me back no more then 3 minutes later (as they don't carry that brand) with a price I mentioned something about Defender, he replied "I went online and got your price off there website"

I just picked it up, on the invoice there price was $2600, but as they said "it was being price matched at $1975"

They are great in my book!!!!!

They could have used the $500 shipping card with me but they didn't

Defender would have been $1975 + $500= $2475

West marine was $2140 (+/-) with tax
Old 12-24-2012, 04:46 PM
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They price match, and advertise that they do so. So who cares how much they charge? If you're a smart and educated buyer you'll get it for the best price even if you do go to WM. They knocked nearly $60 off the price of my fishfinder/plotter because Bass Pro had it for that much less. Bass Pro is also nearly 2 hours away. So I win, and WM wins I guess because they got my money.
Old 12-24-2012, 04:49 PM
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i work for west marine and i always look out for my fellow boater are they proud of some stuff sure but who isn't these days the net is hard to beat period. what burns me is when there is a diff tween our net store and our store.
Old 12-24-2012, 04:50 PM
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i hate it too but they are in the biz to make money. i do my homework before i go there.
Old 12-24-2012, 05:52 PM
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So they took time to look it up for you and your bitchin'? Really dont shop there then. I like the place and with the price match they're competitive, have pretty hassle free refund policy, and have everything boating in one place.
Old 12-24-2012, 05:52 PM
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Look at what a loss Boaters World was.They need to make a profit to survice and prosper and it's to the boating public's benefit that they survive in my opinion. My local store provides great service and has tons of stuff in stock. Shop wisely but don't discount the value of bricks and mortar.

I sell a ton of stuff deeply discounted online and buy stuff too but the world would suck if that were the only way to buy stuff.

I feel the same way about local hardware stores too. Cannot beat the service and convenience IMO. I'll pay more for a steak that comes with good service.....
Old 12-24-2012, 05:56 PM
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yeah some of their prices can be looney. they are a retailer. I just picked up a Lowrance elite 5-DSI for 429.99+tax at WM (reg. 669.99) On sale for 469.99, they honored a $20 off WM coupon I had, and I got another $20 or so off just for using a WM advantage card. i walked out feeling like a winner.
Old 12-24-2012, 06:22 PM
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I loveme some West Marine. They have always given good service and they have nice stores with great selection and competition.
Old 12-24-2012, 06:40 PM
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Originally Posted by maxim1010 View Post
So they took time to look it up for you and your bitchin'? Really dont shop there then. I like the place and with the price match they're competitive, have pretty hassle free refund policy, and have everything boating in one place.
this -


their close to me and in the middle of something i like having them there
Old 12-24-2012, 06:48 PM
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With the price match and valued customer rewards ,plus occasional sales if you are a shopper there prices come out pretty well.boat us partnered with them after all.
Old 12-24-2012, 07:46 PM
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You can get some great deals at west marine if your smart about it. what I do is look on the internet for what I need to buy, find the cheapest deal on the product from a main competitor, print it out and bring it with you, plus if your a member you'll get reward points that saves you a lot, and also discounts on tow boat insurance.
Old 12-24-2012, 08:12 PM
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Walmart sells 5200 even cheaper.
Old 12-24-2012, 08:29 PM
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I love the convenience of having W.M. in our town. If I need a couple of Bronze screws to finish a project they are very handy as hardware stores don't have them. If I am starting a project and need 100 I will order online for much less. But I have found a lot of products cheaper or the same as online. Profit is not a dirty word, It is a long winter on Cape Cod for boating businesses and they are open and providing local jobs to folks that might be your neighbor. I am happy to have them in town.
Old 12-24-2012, 08:38 PM
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Boycott West Marine.....bwahahah I bet when its a beautiful Saturday morning and you need a new thru hull you love your local West Marine then. I know I do and willing to give them the opportunity to price match frequently and have no problem with it.
Old 12-25-2012, 03:01 AM
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My local WM closed down, I used to complain about their prices but then I found out about getting a commercial account, and couldn't believe the great prices. Now I have to order everything off the internet and wait. I miss West Marine. Here's a tip, have Defender loaded up on your phone before you walk in the door, simple
Old 12-25-2012, 06:15 AM
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Well after a good nights sleep I can say that most of these posts make sense. I in fact like having them fairly nearby. I quess my point is that they try and be somewhat more realistic when it comes to store pricing. I guess an educated consumer brings their pricing down to earth. Points well taken.
Old 12-25-2012, 06:24 AM
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With West Marine as with anywhere:

caveat emptor


I shop there all the time. Sometimes I like to put my ands on something before I buy it, not possible when buying online.
Old 12-25-2012, 06:43 AM
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I support West Marine as well. I like to visit those brick and mortar stores and see all their products first hand before making some of my purchases. Can't do that online. Charlie
Old 12-25-2012, 06:46 AM
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It's called: "Shopping".......and it's up to us, not them.

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