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YETI COOLERS- Not all they are cracked up to be

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YETI COOLERS- Not all they are cracked up to be

Old 08-29-2012, 05:15 PM
  #41  
ssp
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posted solomons post on yeti fb page
hope you get help
this sucks

I think you know the problem. Private equity firm bought them out.
Private equity firms do not know how to run a business.

http://www.bizjournals.com/austin/bl...by-cortec.html

Austin's Yeti Coolers bought by Cortec
Austin Business Journal by Colin Pope, Editor
Date: Tuesday, June 19, 2012, 5:02pm CDT
Enlarge Image

Roy Seiders is a Yeti Coolers co-founder.

Colin Pope
Editor- Austin Business Journal
Email | Twitter
Cortec Group has acquired Yeti Coolers LLC, one of Austin's fastest-growing companies.
Terms of the deal, which closed June 15, weren't announced.
Cortec is a New York-based private equity firm. Yeti employs only a couple of dozen employees who make coolers primarily for outdoor recreation, but their work yielded more than $13 million in revenue during 2010. That's up from about $3 million in 2008.
Last year, the company ranked No. 3 on the Austin Business Journal's list of the fastest-growing companies with revenue more than $10 million.
PEHub.com posted Cortec's announcement online.
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Old 08-29-2012, 05:21 PM
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Solomon I can't tell you how much we appreciate your time.

I believe we are being more than reasonable. Aren't spreading rumors, we aren't saying the whole company sucks, but to me and my family customer service means a lot.

The emails and FB messages we have received where professional and timely but this just isn't right. This has been an issue with more than just our cooler, like someone said more and more of these warped coolers are showing up. It's clearly a defect (and the first spokesperson we talked to even said that) and they need to take care of that. It's not misused or abused. We just expected more out of a company with their status
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Old 08-29-2012, 05:29 PM
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Originally Posted by snapperkid View Post
Current YETI dealer here. This concerns me...
I'd bet this issue gets resolved by close of business tomorrow. At least I hope so, in as much as I just bought a Tundra 105 and the sliding mount for my Contender. I spent $500. I sincerely hope this is an oversight or one person having a bad day. When you sell $500+ coolers, customer service absolutley MUST be awesome.
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Old 08-29-2012, 05:34 PM
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I agree with alot of what is being said. I always thought when you paid that much for a cooler it would come with an unmatched anything goes type of warranty. after this it will join the list with contender. Would I own one, yes would i buy it new for what they ask, not a chance.
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Old 08-29-2012, 05:37 PM
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love my frigid rigid
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Old 08-29-2012, 05:53 PM
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Don't want to pee on the fire here but the cooler the OP bought, and he admits, had a 3 year warranty. The OP states that he was aware the cooler had a 3 year warranty and also admits he noticed a problem within 2 years. He chose to wait 2 more years to ask for a replacement. Now some may say that the company should just give him a new one. That is what warranty's are for. It was spelled out in plain english that they would replace within the warranty period. I don't see the problem and at least they offered some resolution to something they didn't have to. Does it suck? Yes indeed but a well run business runs that way. These were also sold under the ICEY TEC brand and I have one. It's a POS but has served me well and leaks. It's about 8 years old, should they replace mine too?

I'm not saying this should be filed under the "It's not my fault!" file but come on...
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Old 08-29-2012, 05:54 PM
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I am happy with my Frigid Rigid and SSI coolers.
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Old 08-29-2012, 06:01 PM
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Originally Posted by snapperkid View Post
Don't want to pee on the fire here but the cooler the OP bought, and he admits, had a 3 year warranty. The OP states that he was aware the cooler had a 3 year warranty and also admits he noticed a problem within 2 years. He chose to wait 2 more years to ask for a replacement. Now some may say that the company should just give him a new one. That is what warranty's are for. It was spelled out in plain english that they would replace within the warranty period. I don't see the problem and at least they offered some resolution to something they didn't have to. Does it suck? Yes indeed but a well run business runs that way. These were also sold under the ICEY TEC brand and I have one. It's a POS but has served me well and leaks. It's about 8 years old, should they replace mine too?

I'm not saying this should be filed under the "It's not my fault!" file but come on...
"They claim the roughneck series coolers only had a 3 year warranty, but if you look on their website under warranty information it says "ALL PRODUCTS manufactured by Yeti come with a 5 year warranty against defects in material and workmanship."
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Old 08-29-2012, 06:06 PM
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There are just too many players in the high end cooler game for anyone to have to put up with that kind of lack of customer service.
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Old 08-29-2012, 06:17 PM
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thanks paul, there is A LOT being said so I can see how people dont have the time to read all this!

Snapperkid, yes we should have alerted the company earlier but to be honest we had no reason to believe it would get this bad. When we first noticed it, it was no big deal just a little blemish but it got much worse. YETI is the one that said roughnecks have a 3 year warranty. When we noticed the warping got worst we went on their site to warranty information and the first couple sentences address what their warranty is. We spoke with them and at first it seemed all was well, we sent them pictures, showed proof of purchase, after all that they said ship us the lid and we will credit you $250 for a new cooler......Really????? Thats ok? They said this was an issue with some of their older models and it has since been addressed (roughneck no longer available), but that's their fault, shouldn't be my problem. Its fine, mistakes happen, all we asked them to do was fix it. They offered us a "better deal" which to us was still unacceptable and I thought it was time to share our customer service story with the outdoors community.

I will post a picture of their websites warranty so you guys can see for yourself. We are not scammers, we are not trying to get something for nothing, we just wanted the company to back their product. At this point we dont see it happening so we thought we would let others know to consider their options if they were thinking about taking the plunge.
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Old 08-29-2012, 06:21 PM
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This is an image alittle more zoomed in, I didnt know it was going to be that small (sorry!!!)
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Old 08-29-2012, 06:23 PM
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I was tossing around getting a cooler for my Shearwater and my truck, and after reading this and talking to Caitlyn Brown at Engel, I will be making a trip to Jupiter. Shame on Yeti
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Old 08-29-2012, 06:25 PM
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I just posted a message on their FB page.
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Old 08-29-2012, 06:32 PM
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Originally Posted by swifty View Post
First problem is people spending $800 on a friggn cooler.

Good luck on your venture but as others stated I've heard similar stories to yours.
Yeah, pencil me in for one....not

I've thought about it for months now since friend bought one, no F'in way would I spend that much on their cooler.
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Old 08-29-2012, 06:32 PM
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Originally Posted by Paul Barnard View Post
"They claim the roughneck series coolers only had a 3 year warranty, but if you look on their website under warranty information it says "ALL PRODUCTS manufactured by Yeti come with a 5 year warranty against defects in material and workmanship."
Yes Paul, but at the time the OP bought his cooler, the YETI warranty for that particular cooler was 3 years. When they changed design and materials, they offered a 5 year warranty on them. It's a natural progression in business that as the quality and price increases, the warranty does also.
There's not a viable company anywhere that would enhance a warranty and then go back and add 2 more years to the older ones.

YETI makes a damn good cooler and is on top of the high end cooler market because they do make a good cooler and stand behind everyone of them. All the OP had to do was turn in the claim when he first noticed. He says he barely used it? I'm sure they've heard that one.
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Old 08-29-2012, 06:32 PM
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Snapperkid...I am the wife of the cooler owner and the one who spoke with the rep who said there were issues with the previous models and said they revamped their design to fix these defects. Because of this we would think the company would back their product and deal with the issue. Also we were told by Yeti (it is a Yeti brand name btw not Icey Tek) that it was a 3 year warranty...we have no paperwork to prove that that what we were told by Yeti is correct. We assumed that the slogan "the last cooler you will ever buy" meant a lifetime warranty. Was that naive to assume their advertisement meant they had a lifetime warranty, yes. I went to their website to make a warranty claim and that was when we saw the 5yr warranty (posted above) and knowing the cooler was less then 5 years old we contacted them.
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Old 08-29-2012, 06:33 PM
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WEEEELLLLLLL .... All I can say is that the YETI cooler I .... WAS .... going to buy for the boat and Deer camp is NOT GOING TO HAPPEN! This is plain old BULL CRAP! Freaking Walmart will warranty junk that is out of freaking date.... I'll be danged if I buy a $600+ cooler to have a issue and them not stand behind it.

This economy is not even GOOD ... and if anyone is wanting to buy a $$$$$ Cooler you better have great Customer Service, Reputable Name, Awesome Product, and by all means STAND BEHIND IT!

So...what cooler should I buy? My Coleman 150qt 5 day does a pretty good job as long as I insure the lid is fully closed and out of the sun. I need a 250qt really...?
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Old 08-29-2012, 06:35 PM
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Well I know which overpriced cooler not to get

At that price point any company should overlook the fine print, not be such a douche, and do the right thing

Clearly this a product defect as it had happened to others, not abuse or neglect by owner

Have the owner ship them their cooler at owners costs. Yeti. Send out a new cooler at no cost to owner!

Yeti would be out their cost of the cooler materials plus one way shipping? What? $150 bucks?

It's supposed to be bear proof according to flip. I should expect to be able to drag it behind my truck and return it if it breaks. If not don't advertise it as such

Advertise it as "very expensive cooler, mildly stronger, lasts 5 years, no longer!"
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Old 08-29-2012, 06:44 PM
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hey boostjunkie I dont know what to tell you about coolers lol. From the sound of everyone else frigid rigid and engel are the place to go these days.

Snapperkid, I am sorry we disagree and being a yeti dealer I understand your want to back their company. I respect your tenacity but the facts are right there on their website. IF they didnt want to warranty their roughneck series for more than 3 years they could have excluded them in the warranty information or said something like "5 year warranty on all products currently in production"

Look for yourself, it certainly looks like they back ALL PRODUCTS, since thats what it says.
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Old 08-29-2012, 06:46 PM
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Originally Posted by ssp View Post
posted solomons post on yeti fb page
hope you get help
this sucks

I think you know the problem. Private equity firm bought them out.
Private equity firms do not know how to run a business.

http://www.bizjournals.com/austin/bl...by-cortec.html

Austin's Yeti Coolers bought by Cortec
Austin Business Journal by Colin Pope, Editor
Date: Tuesday, June 19, 2012, 5:02pm CDT
Enlarge Image

Roy Seiders is a Yeti Coolers co-founder.

Colin Pope
Editor- Austin Business Journal
Email | Twitter
Cortec Group has acquired Yeti Coolers LLC, one of Austin's fastest-growing companies.
Terms of the deal, which closed June 15, weren't announced.
Cortec is a New York-based private equity firm. Yeti employs only a couple of dozen employees who make coolers primarily for outdoor recreation, but their work yielded more than $13 million in revenue during 2010. That's up from about $3 million in 2008.
Last year, the company ranked No. 3 on the Austin Business Journal's list of the fastest-growing companies with revenue more than $10 million.
PEHub.com posted Cortec's announcement online.
Well I guess they will now be made in China, I feel bad for the couple of dozen employee's who are going to lose there jobs.
I just bought a Yeti for work and was thinking of one for my own boat, but now I do not think so.
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