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Why are boat brokers so sketchy?

Old 04-06-2010, 09:17 AM
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Default Why are boat brokers so sketchy?

I've worked in and around the industry for awhile and it blows my mind how many slimy brokers there are out there. I think for every 2 really knowledgeable honest brokers there's 10 borrow from peter to pay paul, lie about condition/performance, promise you the world idiots out there.

Is this just my personal experience or did all the bottom of the barrel used car salesmen end up selling boats???;?
Old 04-06-2010, 09:20 AM
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Applies to ALL people solely paid by making a sale.
Old 04-06-2010, 09:28 AM
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As a yacht broker myself, and a salesman for all of my adult life, I take a little offense to that. I always make every effort to be honest and fair in my dealings with customers of any type. Yes, I only get paid if I make a sale, but if I'm dishonest or rude, it will be my last sale to that person, and I run the risk of losing potential business from their friends and associates.

The answer to your question is the same one that applies to questions about why people in all industries are bad at their jobs. I worked in manufacturing for some time when I was younger. There was always a certain percentage of workers who slacked off in every conceivable way, or would let bad product go out the door, simply because they were too lazy to fix it, or didn't want to bring it to the attention of their superiors because it would reflect poorly on them.

The simple answer to your question, and to why there are bad people in every industry is this: a large percentage of the general population is simply stupid, short sighted, and lazy. Yacht brokers, mortgage loan officers, and car salesmen are no exception to this.

But just as there are stupid people in every profession, there are smart ones who see the value of thinking for the long term as well. The trick is to seek those ones out, use them, and recommend them to your friends and associates.
Old 04-06-2010, 09:32 AM
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Why are boat brokers so sketchy?

They are SALESMEN.

No offense.
Old 04-06-2010, 09:36 AM
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Their job is to sell a boat. While there are many respectable brokers out there, when your faced with a crap salary and high comission you'll do anything to sell that boat and make money. How do you sell a boat when there is nothing good to say about it? Its the same for car salesman, real estate agents, business brokers ect.... They are called salesman for a reason. They sell that is their job.
Old 04-06-2010, 09:37 AM
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You have salesman confused with politicians. There are surely BS artists in every field. A good salesman does not have to lie, he merely has to work. It does not take me long to figure out what kind of salesperson I am speaking to, on the phone or in person.
Old 04-06-2010, 09:37 AM
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I am a consumerman and can spot a salesman from a mile away ;-)
Old 04-06-2010, 09:53 AM
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I gotta wonder what all of the high and mighty who have so negatively responded to this post do for
a living. YIKES!!!
Old 04-06-2010, 09:53 AM
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Originally Posted by two-rocks View Post
I am a consumerman and can spot a salesman from a mile away ;-)
You can usually smell them first.

No offense.
Old 04-06-2010, 09:57 AM
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Originally Posted by deepblue View Post
I gotta wonder what all of the high and mighty who have so negatively responded to this post do for
a living. YIKES!!!
Nothing, but they did vote for Obama
Old 04-06-2010, 09:57 AM
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I've worked in and around the industry as a broker for awhile and it blows my mind how many slimy consumers there are out there. I think for every 2 really knowledgeable honest consumers there's 10 borrow from peter to pay paul, lie about condition/performance, promise you the world idiot consumers out there.

Is this just my personal experience or did all the bottom of the barrel used car customers end up buying boats???
Old 04-06-2010, 10:01 AM
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I had a great salesman when I bought my Whaler.
If the product is good & reasonably priced then all the salesman should have to do is write up the paperwork after taking the customer on an organized sea trial.
Old 04-06-2010, 10:21 AM
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Originally Posted by GMILLS88 View Post
I've worked in and around the industry for awhile and it blows my mind how many slimy brokers there are out there. I think for every 2 really knowledgeable honest brokers there's 10 borrow from peter to pay paul, lie about condition/performance, promise you the world idiots out there.

Is this just my personal experience or did all the bottom of the barrel used car salesmen end up selling boats???;?
There's good and bad, like any industry.
Problem is distinguishing between the two, also like any industry.
We partially solved the problem with our companies by posting a disclaimer on our web sites.
Simply put, purchase the product from an authorized dealer of ours and we're going to stand behind it every inch of the way.
Purchase it from a non authorized, it's "Buyer Beware".
Regretably we had reason to post that disclaimer.
Our experiance with some, outstanding.
Sadly, with some others, pretty horrid.
Again though, like any business, there's good and bad.
Not exclusive to our industry.

I think the negative remarks about salespeople on this thread is unfair.
I dont think such a broad brush should be used.
Sure, there's good and bad.
We deal with that all the time.
A bad one, as to our product, wont last long around us.
Usually when we dump one, they'll spend some time on THT bashing me, or my company.
"Dusty Critter" and about another dozen or more nom de plumes he uses is a prime example of someone who cant hold a job as a boat salesman.
There's good and bad.
Regretably, the consumer is the one who must be able to recognize that, and often doe's not until the damage has already been done.
Then we get the phone calls that we are obligated to stand behind the promises made by someone unauthorized to make such promises, and our never being consulted by the customer as to the promises made.
That's why we stipulate an authorized dealer for our products.
Old 04-06-2010, 10:23 AM
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Great contribution to this site GMILLS. I'm not sure what career your path has led you to, but just how long do you consider "a while" regarding your time in the marine industry. I've personally got 18 years invested in it myself and I've remained committed to it through it's ups and downs, so pardon me when I take a little offense to your childish generalization of those of us in this industry. I'm a 38 year old person who's enjoyed being the General Manager/Broker of our dealership when it's profitable, and have damn near melted down a few times when our industry suffers like it's doing right now. In any field, you're going to find that people work on a variety of levels with regards to business practice and ethics. You'll find that some are not so ethical, and that there are plenty of us out there that will treat you like family. It gets pretty old being the "bad guy" all the time, so instead of blindly throwing unjustified jabs at those of us in this industry, how about producing a thread that may be of value to the world?

And, by any chance, would I be assuming correctly that you're 22 years old based on the "88" in your screen name? Yea...I knew everything at that age too.
Old 04-06-2010, 10:38 AM
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Originally Posted by jethro1 View Post
I've worked in and around the industry as a broker for awhile and it blows my mind how many slimy consumers there are out there.
Right now I have about 35 machines for sale, I own 8 of them. Last week a customer that I had been working with since November calls me that he's ready to pull the trigger (for the 3rd or 4th time). My machines cost $6-10k to dismantle, so usually I cut a deal to leave them where they are. Customer wants to see two machines, one machine I had on brokerage, give him the contact info for both.. He doesn't show on the 1st one, instead he calls the guy and tries to cut me out and beat him up on pricing sight unseen. Owner puts him on hold and calls me and asks what to do. I tell him hang up, and not take any more calls from him, I'll deal with him, if he didn't show (100 mile trip) he wasn't for real anyway. Next day he does show up to see the other machine, this one I own (asking $75k), spends 2 hours chatting with the mechanic and another with the operator that used to run it. Then he tries to buy it from the yard manager, he didn't believe the guy that I took it on trade and own it. So the yard manager calls me in front of him, what do you want for it, Mr Jerkoff is standing here making me offers (laughing). "Tell him $95k, and yes I am serious" He was histerical as the guy came unglued, he M-F'd me up and down, never buying anything from me blah blah blah (so I could hear him of course).. I never talked to him again, never returned his calls and messages begging to talk to me, he had to have the machine, blah, blah blah, even apologized for trying to cut me out. I just sent him an invoice and wire transfer info, I never offered help as I usually do, never said thanks.. I would have sold that machine for $60k, yesterday the wire arrived for $75k... I will send him an email telling him it arrived maybe Thursday, maybe Monday and he can arrainge dismantling on his own (I could have saved him at least $4k on that)... Treat people the way you'd like to be treated. If you're an ass, you should be treated as such.
I wouldn't sell to the general public ever.... Waaay too many a-holes, they think they know everything and they think you are someone they can unload on because they such losers, and nobody else has to listen to their BS.
Old 04-06-2010, 11:00 AM
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AFISH...I love it when customers literally sneak around the back of our building and approach our service technicians to cut us out of the loop. Meanwhile, we spend about $2,500 a year per technician in continuing education and certifications to keep them at the top of their game. At this rate, the small business owner is soon to be a memory!
Old 04-06-2010, 11:01 AM
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Originally Posted by jethro1 View Post
I've worked in and around the industry as a broker for awhile and it blows my mind how many slimy consumers there are out there. I think for every 2 really knowledgeable honest consumers there's 10 borrow from peter to pay paul, lie about condition/performance, promise you the world idiot consumers out there.

Is this just my personal experience or did all the bottom of the barrel used car customers end up buying boats???
Old 04-06-2010, 11:05 AM
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Originally Posted by Afishinado View Post
Right now I have about 35 machines for sale, I own 8 of them. Last week a customer that I had been working with since November calls me that he's ready to pull the trigger (for the 3rd or 4th time). My machines cost $6-10k to dismantle, so usually I cut a deal to leave them where they are. Customer wants to see two machines, one machine I had on brokerage, give him the contact info for both.. He doesn't show on the 1st one, instead he calls the guy and tries to cut me out and beat him up on pricing sight unseen. Owner puts him on hold and calls me and asks what to do. I tell him hang up, and not take any more calls from him, I'll deal with him, if he didn't show (100 mile trip) he wasn't for real anyway. Next day he does show up to see the other machine, this one I own (asking $75k), spends 2 hours chatting with the mechanic and another with the operator that used to run it. Then he tries to buy it from the yard manager, he didn't believe the guy that I took it on trade and own it. So the yard manager calls me in front of him, what do you want for it, Mr Jerkoff is standing here making me offers (laughing). "Tell him $95k, and yes I am serious" He was histerical as the guy came unglued, he M-F'd me up and down, never buying anything from me blah blah blah (so I could hear him of course).. I never talked to him again, never returned his calls and messages begging to talk to me, he had to have the machine, blah, blah blah, even apologized for trying to cut me out. I just sent him an invoice and wire transfer info, I never offered help as I usually do, never said thanks.. I would have sold that machine for $60k, yesterday the wire arrived for $75k... I will send him an email telling him it arrived maybe Thursday, maybe Monday and he can arrainge dismantling on his own (I could have saved him at least $4k on that)... Treat people the way you'd like to be treated. If you're an ass, you should be treated as such.
I wouldn't sell to the general public ever.... Waaay too many a-holes, they think they know everything and they think you are someone they can unload on because they such losers, and nobody else has to listen to their BS.
Sure, happens all the time that the Golden Rule doe's not always work both ways.
All of the E's to my companies web get forwarded to me to answer. All subjects, any subject, compliments, complaints, pick all the above.
Also any sales call that comes in is forwarded to me.
Also I'm the mouth of the south for my company on THT and several other sites.
My fat grey haired self is present at most of the shows on behalf of my company.
Trust me, if I took it all personal it would take quite a toll on my rather small brain.
Happily, the vast majority of E's, calls, whatever are quite pleasent.
As to the other side of it, the vast minority, I've learned to not let it lower me.
People, for the most part, just want to be treated as people.
By doing so, I've found dealing with people isn't really that complicated.
Although, every once in a while, not much, would one like to strangle the living s - - t out of someone who sorely deserves it...............?
Old 04-06-2010, 11:06 AM
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For every sketchy salesman I have come across, I've found at least two sketchy customers.
I've lost count of the number of times I've been lied to by prospective customers. Being in sales myself, I've found that in the particular business I am in(I depend on repeat business)the lying salesmen don't last very long. I've been doing this for over 16 years......so I must be doing something right.
As far as boat brokers go, my experience has been pretty good.....I've dealt with four or five good ones, and only one liar.
Old 04-06-2010, 11:23 AM
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I think it's because we have small hands and wreak of cabbage..... Until we all have 100mph CC's powered by magic, it'll be the nature of the beast. I'm certain I read that on here somewhere....
It's no different than any other industry, a smattering of good / bad, honest and dishonest.....

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