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New boat, warranty/installtion question

Old 09-28-2020, 12:23 PM
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Default New boat, warranty/installtion question

I bought my first new boat about 15 months ago.
In march/April i noticed a crack/Chip in the Garmin screen in the lower left corner. I removed the bezel and discovered that one of the screws used to atach the unit to the console had backed out which caused the chip in the screen.
I took the boat in to the dealer in June for a service and mentioned this and was told that they would contact Garmin about a warranty replacement. Given that this wasnt a manufacturing issue I was skeptical about a good out come. Ive called a couple of times and was finally told that Garmin would not replace so I could replace the unit but it would cost 50% of the MSRP. I explained that it looked like the issue was caused by the installation, which the dealer did, but they don't appear ready to resolve.

So, as I said, this is my first new boat and I'm curious as to what the more experienced folks make of this? It it just shit happens, move on, or shouldi expect more from the dealer?

Thanks a lot
Old 09-28-2020, 12:36 PM
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I would just move on. It’s over a year since you bought it, It’s not a manufacture defect, screws backing out is not an unusual occurrence on a boat.
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Old 09-28-2020, 12:58 PM
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Originally Posted by limey940 View Post
I bought my first new boat about 15 months ago.
In march/April i noticed a crack/Chip in the Garmin screen in the lower left corner. I removed the bezel and discovered that one of the screws used to atach the unit to the console had backed out which caused the chip in the screen.
I took the boat in to the dealer in June for a service and mentioned this and was told that they would contact Garmin about a warranty replacement. Given that this wasnt a manufacturing issue I was skeptical about a good out come. Ive called a couple of times and was finally told that Garmin would not replace so I could replace the unit but it would cost 50% of the MSRP. I explained that it looked like the issue was caused by the installation, which the dealer did, but they don't appear ready to resolve.

So, as I said, this is my first new boat and I'm curious as to what the more experienced folks make of this? It it just shit happens, move on, or shouldi expect more from the dealer?

Thanks a lot
I would hold the dealer accountable if they improperly installed and were solely responsible for rigging. If the boat manufacturer was somehow involved (i.e. it was a factory option and manufacturer asked dealer to install on their behalf) they could somehow be responsible as well.

Can you post a pic?

How exactly did a screw come in contact with the screen?
Old 09-28-2020, 02:12 PM
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Originally Posted by Tegin1 View Post
I would just move on. It’s over a year since you bought it, It’s not a manufacture defect, screws backing out is not an unusual occurrence on a boat.
This ^^

50% off is pretty nice of Garmin, especially since it has nothing to do with them and the unit is out of warranty.

Over a year and a screw backing out is gonna be hard to press the installer about.

Think about literally anything built with screws, then go back to whoever screwed it in over a year later and blame them for the screw unscrewing. Waaaay too much time has passed to place blame.

Sucks though. Will they let you upgrade to a better unit still at 50% off?
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Old 09-28-2020, 02:17 PM
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Buy a new Garmin for 50% off. Sell chipped version for 50% - 75% of MSRP.
Old 09-28-2020, 02:22 PM
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need a pic of the crack.. but get the new one and sell the old one. or sell the new one and live with the crack and money in your porket
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Old 09-28-2020, 03:38 PM
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What does Garmin charge to replace the screen?
Old 09-28-2020, 03:50 PM
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The unit was installed poorly. We thru bolt ALL Garmin units so that there is never an issue with any screw backing out. Next time, don't use the dealer to install electronics, 9 out of 10 times it is a cheap job. I repair dealer installed units all the time. Its sad that they do it. Any good installer knows that screws were never meant to go into fiberglass, so why would you ever use them? My .02
Old 09-28-2020, 03:54 PM
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Not a Garmin issue.

Dealer installation issue. But more than likely dealer labour is only warranted for a few months. If that.

Take the Garmin Goodwill gesture and be thankful. Very thankful.
Old 09-28-2020, 04:17 PM
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Originally Posted by alloyboy View Post
Not a Garmin issue.

Dealer installation issue. But more than likely dealer labour is only warranted for a few months. If that.

Take the Garmin Goodwill gesture and be thankful. Very thankful.
I would suggest trying to ask the dealer to fix their mistake. Then consider leaving them online reviews. Then small claims. In that order. I have never had a screw back out of a MFD installation.
Old 09-28-2020, 04:26 PM
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Sucks that happened to you but like others have said I would be ecstatic that Garmin offered you a deal on a new one. Gives you options to be able to sell one and basically recoup any loss. Fighting with the installer will most likely lead you no where. Drop the issue with them but take your future business
elsewhere.
Old 09-28-2020, 04:38 PM
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A year later how could you provide to the dealer that you haven’t unscrewed the unit yourself?
I’m not saying you have of course, but how could you prove it to the dealer?
I’m with others who say take Garmin's generosity.
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Old 09-28-2020, 04:41 PM
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You have been a member since 2016, you have 449 posts. I would guess you have some knowledge of boating and boats.
What do you want to hear from THT ?
Old 09-28-2020, 04:46 PM
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Originally Posted by mystery View Post
I would suggest trying to ask the dealer to fix their mistake. Then consider leaving them online reviews. Then small claims. In that order. I have never had a screw back out of a MFD installation.
Small claims? Lol.

Next case. Was the boat under warranty? No? Next case.....

Suing over something that broke out of warranty.......

This is why we should charge people for court costs if they bring frivolous lawsuits.
Old 09-28-2020, 05:54 PM
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Originally Posted by 69Mach390 View Post
Small claims? Lol.

Next case. Was the boat under warranty? No? Next case.....

Suing over something that broke out of warranty.......

This is why we should charge people for court costs if they bring frivolous lawsuits.
A warranty need not exist to pursue someone for shoddy work...

Its not frivolous if the dealer did not install following Garmin's instruction.

I have only ever seen bolts with nuts on MFD installations.

If someone has a copy of the installation manual we can easily see if it was installed to Garmin's spec.
Old 09-28-2020, 06:31 PM
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Originally Posted by mystery View Post
A warranty need not exist to pursue someone for shoddy work...

Its not frivolous if the dealer did not install following Garmin's instruction.

I have only ever seen bolts with nuts on MFD installations.

If someone has a copy of the installation manual we can easily see if it was installed to Garmin's spec.
So you have grounds for a lawsuit if they install something differently than the manufacturer recommends?

Even if they said “through bolts” instead of screws (which I doubt), where would the legal obligation of the installer come if a screw comes loose out of warranty.

Show me the contract law that guarantees screws never come unscrewed and I’ll give you your lawsuit argument.

I feel like you just make things up as you go along then state them as “facts.”
Old 09-28-2020, 08:27 PM
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Thanks a lot guys, I will see if I can maybe take advantage of the Garmin discount. I will post a pic in the am just to show y’all what I’m talking about. Appreciate the responses.
Old 09-28-2020, 08:29 PM
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Originally Posted by jdwaters View Post
You have been a member since 2016, you have 449 posts. I would guess you have some knowledge of boating and boats.
What do you want to hear from THT ?
I think the 20 or so folks that replied understood the q, but thanks for taking the time to type your response

have a good night.

Old 09-29-2020, 04:38 AM
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If the Garmin unit is installed by the boat manufacturer, the warranty is two years on the unit. One year dealer installed. More than likely, its not Garmin offering the 50% discount, but the dealer that installed the original unit.
Old 09-29-2020, 07:46 AM
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Here is the pic showing what I described. The screw in lower left had backed out causing it to contact and chip the screen.




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