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Update -hull cracks-2018 ranger r27

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Update -hull cracks-2018 ranger r27

Old 09-18-2020, 06:53 PM
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Default Update -hull cracks-2018 ranger r27

This is an update on a previous post '' a ranger tug purchase story ''
on sept. 15 th 2020 ( after giving a 1 week ''goodwill '' extension '' ) , a response from the ontario ranger dealer .
The email stated that they where in no way responsible for the damage and that the dealership could repair the boat for me if ''i paid '' for the retail repair cost ! -----
i will try to give you the facts that will help you understand the chain of events . First of all , my wife and i had a relationship with the dealership and the plant ( as we owned a r27 ranger from 2014 on ) . We attended many rendezvous ,we socialized with the general manager and salespeople from the dealership and with employees of ranger tugs . This leads to doing business with the ontario ranger dealership ,as you trust them .
As ranger tugs says '' your part of the family '' , so yes ....... I let my guard down ...... After all ..... I was dealing with ''family '' .
So if i can go to the start ---- the used 2018 r27 i bought ( no trailer ) had approx. 25 hours on it .it was advertised as '' like new ,bow to stern ''
the ontario dealer doesn't use the ranger tug factory trucking company -- i have an email stating they set up their own freight . Is it a '' back haul '' ? Which is a truck /trailer that is out in the plant's area , that needs a load home to ontario to help with fuel costs ? Companies use back hauls because they are cheaper , but you don't have as much control over your freight or how it is handled .
How was the boat supported ?----- is it blocked under the keel ? ---- i have not had these questions answered or the name of the freight company supplied .
In my personal opinion , and the personal opinions of others , that the cracks are from the boat coming down hard on a block . ----- where would a boat be '' blocked '' ? ------ at the plant ? -------in transport ? ------ at the ontario dealership ? ------ how are the boats loaded and unloaded ? I have not had these questions answered .
What i do know is ....... The boat was delivered to the first owner ''' by water ''' with the salesman running the boat up from lake simcoe to midland , on georgian bay . The 1 st owner had a $ 15000 new marine railroad installed by a leading company in that field , in business since the 1970's . The owner supervised the railroad support adjustments ( which was done in over 1 ft of water ) until he said '' it was perfect ''
the boat sat on the marine railroad , in the boathouse , for it's life , until we bought it . The boat was never on blocks after it left the dealership . As i said , the boat had approx. 25 hours on it .the plastic wrap was still on the stainless front panel of the fridge . It still had that new boat smell !
I have emails and phone conversations with the dealership and the plant asking me '' if i have called my insurance company yet ? '' my ethics would not allow myself to make up a fictitious story to do an insurance claim on something i didn't do .
On ralf and andrew's request ( warranty man and the ranger general manager ) we measured crack locations and lengths .we marked visual locations with masking tape , we zoomed in ..... We zoomed out with pictures requested . All this.... I was told ..... Was for the plant engineers to develop '' a plan '' for a factory recommended repair procedure .
With delays and promises ...... I have never seen a copy of this procedure which was promised to be emailed to me . The dealership has a copy ...... But not the owner of the boat !
I have learned a few things along the way from owning a successful business for almost 25 years ...... This is not the way to retain customers -----
if you are new to this story , the original post '' a ranger tug purchase story '' has other interesting facts . On tugnuts forum , some comments where deleted by a moderator ( i believe the forum is owned by the plant ) . This had others on tugnuts starting a post '' censure ? '' which addressed the deleted comments . The damage pictures are available on the tugnuts post . Click on the camera icon , to the right . Go to the last page of the photos . Thanks for the interest .
Old 09-19-2020, 07:28 AM
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"First of all , my wife and i had a relationship with the dealership and the plant ( as we owned a r27 ranger from 2014 on ) . We attended many rendezvous ,we socialized with the general manager and salespeople from the dealership and with employees of ranger tugs ."

Sound like ya'll a bunch of swingers!
Old 09-19-2020, 07:29 AM
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I am not about to try to read that English composition abortion.
Old 09-19-2020, 07:39 AM
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Sounds like a terrible situation.

Also sounds like you didn't do your due diligence during the purchase and subsequent transportation (ie no survey, no details on who/how is moving the boat, etc).

What is the purpose for this post? Looking for sympathy? Looking for advice? This sounds like something for you and your lawyer to work through, and given that you seem to be Canadian the legal "advice" on here might not be all that helpful anyway.

I hope you can get the boat repaired and get out on the water next season and enjoy the boat the way you had hoped.
Old 10-02-2020, 03:00 PM
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Default UPDATE #2 - hull cracks , R27 Ranger Tug

Well , it's official . I have been deactivated from the TUGNUTS FORUM for my '' negative comments '' and '' not being nice '' . I guess they need to add those to their '' terms of use '' I don't understand why a dealership that was caught mopping up a boat that was full of water would still ship it to a customer ? Why would a big company like Fluid Motion ( Ranger Tugs and Cutwater ) would defend their dealer ? Can't be good for anyone's reputation . The story has got too long , and I have all posts and comments copied . I expect next , Ranger Tugs will make all those posts and comments disappear . All this , of course . is my personal opinion . stay tuned .....
Old 10-02-2020, 04:03 PM
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Do they have lawyers In Canada???
Old 10-02-2020, 05:46 PM
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Yes , of course . You will find after it gets pushed off a year to 2 years , you have a 100 K bill for legal work . The Canadian dealership owns 6 large marinas and has deep pockets . Ranger defends them , and suggests the boat have a repair from the outside only ( hide the sin inside maybe ???? ) . The boat has 60-100 % moisture in an area 40 '' forward and 60 '' aft of the cracks , with delamination . Everyone that looks at it says '' dropped on a block '' . Boat was never blocked since the dealership sold it to original owner . I bought it used from dealer ( that got caught with the mop and pail ) with 25 hours on it .
I bought it from the Ranger Tug dealer in Ontario , which i knew well and considered them friends . It was a rushed deal , and traded my 2013 R27 Ranger on the 2018 model . I was told the dealership would go over the boat . My problem is i trusted them , i didn't get a survey ( you can all beat on me now ) the boat was in the water when i saw it and water tested it . So there you have it ..... never rush into something ( or trust anyone ) . So much for a boat advertised as '' like new ,bow to stern '' on Yacht World . all views in my personal opinion .....
Old 10-02-2020, 05:54 PM
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Originally Posted by bucketlist1 View Post
Yes , of course . You will find after it gets pushed off a year to 2 years , you have a 100 K bill for legal work . The Canadian dealership owns 6 large marinas and has deep pockets . Ranger defends them , and suggests the boat have a repair from the outside only ( hide the sin inside maybe ???? ) . The boat has 60-100 % moisture in an area 40 '' forward and 60 '' aft of the cracks , with delamination . Everyone that looks at it says '' dropped on a block '' . Boat was never blocked since the dealership sold it to original owner . I bought it used from dealer ( that got caught with the mop and pail ) with 25 hours on it .
I bought it from the Ranger Tug dealer in Ontario , which i knew well and considered them friends . It was a rushed deal , and traded my 2013 R27 Ranger on the 2018 model . I was told the dealership would go over the boat . My problem is i trusted them , i didn't get a survey ( you can all beat on me now ) the boat was in the water when i saw it and water tested it . So there you have it ..... never rush into something ( or trust anyone ) . So much for a boat advertised as '' like new ,bow to stern '' on Yacht World . all views in my personal opinion .....
Ranger has had similar issue before. You should google the issue and there is also a similar RAnger issue on this site from 2 or 4 yrs ago.

BTW. Some Dealers always have a family relation ship with buyers. Until something happens.. It pays to keep financial transactions businesslike always and not let "family" in on it.
Old 10-02-2020, 06:25 PM
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Yes I agree ! trust no one ! the '' total nightmare '' thing was a Cutwater Boat ( same parent company ) . The owner was forced to do a web site . After 3-4 weeks ..... everything was resolved . On TUGNUTS the plant said the boat was going back to the plant , getting surveyed by a 3 rd party and then the plant would post the findings ( which they never did , i am told ) . The website www.cutwater302.com was taken down ( or bought out ? ) in my opinion .
Old 10-02-2020, 08:24 PM
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Delete posts and call insurance and file a claim.
Old 10-03-2020, 08:33 AM
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Originally Posted by Keith B View Post
Delete posts and call insurance and file a claim.
This raises a good point. Somebody should be making an insurance claim here.

Years and years ago my family's boat was being hoisted on a travel-lift. The operator used only two slings, rather than the required three. The load wasn't distributed properly and actually broke a bulkhead in the hull. We made an insurance claim, and then the insurer pursued legal action against the marina. (This was in Canada, FYI)
Old 10-03-2020, 09:40 AM
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didnt the original story state that you went to sea trial, transport or see the boat and they were mopping and pumping water out of it?
the boat should have immediately been hauled and inspected right then and there
Old 10-03-2020, 10:01 AM
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Yes , I went on a sea trial right after the boat came out of the boat house ( had not had time to take on much water yet ) .
The boat movers i hired got there approx. 1 1/2 weeks after that to pickup the boat ( i wasn't there ) . That is when the dealership salesman was seen mopping up the water . I had already paid for the boat , but had not taken possession .
I might look into my insurance , but would not put in a claim , as i did not do this . To claim i did would be fraud . They might be able to offer advice . I will also ask for a legal opinion on that .
Old 10-03-2020, 10:12 AM
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Moderators, can we please get this and similar posts moved to the Dr. Phil forum?
Old 10-03-2020, 10:14 AM
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Call your insurance company. I assume coverage started when you paid for it. It could have been dropped between the time you paid for it and delivery in which case it's covered if that's when the policy started. In any case, let the insurance company know and let them investigate. They may cover it and subrogate against the dealer or transporter. The insurance company lawyers cost you nothing. Since the boat was advertised as "like new" by the dealer you may be able to get help from whatever consumer protection agencies you have.
Old 10-03-2020, 10:16 AM
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The main reason i believe , in my opinion i was deactivated on TUGNUTS was yesterday i asked in a post , about another member that had a crack '' Crack in Hull #p101223 '' I wanted to know the outcome of it . It was a 2017 Ranger Tug with a 4 '' hull crack , nothing hit . Last post the owner had was he was calling the plant .
My post was deleted in a hour approx. ( they say they never do that ! ) and then i got the ''dear Dave '' email that Jeff Messmer , the head of sales for Ranger asked the moderator to ''deactivate '' me . the crack was similar , port side , half way back . His was 2017 , mine 2018 , but his was warranty because it was '' original owner ''
Old 10-03-2020, 10:23 AM
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Originally Posted by bucketlist1 View Post
Yes , I went on a sea trial right after the boat came out of the boat house ( had not had time to take on much water yet ) .
The boat movers i hired got there approx. 1 1/2 weeks after that to pickup the boat ( i wasn't there ) . That is when the dealership salesman was seen mopping up the water . I had already paid for the boat , but had not taken possession .
I might look into my insurance , but would not put in a claim , as i did not do this . To claim i did would be fraud . They might be able to offer advice . I will also ask for a legal opinion on that .
it is not necessary to claim you did it...only to claim is there is damage to the boat...if they insured it without an inspection it's on them either way...it is not your responsibility to evaluate the cause or correctio...only to file a claim and let your insurance company take it from there...

not to be harsh...but...you took delivery of a boat in the water without a survey...relationship or not...you took a risk and got snagged...shit happens...

Last edited by bladenbullet; 10-03-2020 at 03:14 PM.
Old 10-03-2020, 01:16 PM
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Originally Posted by bucketlist1 View Post
I might look into my insurance , but would not put in a claim , as i did not do this . To claim i did would be fraud .
Originally Posted by brobin View Post
Call your insurance company. I assume coverage started when you paid for it. It could have been dropped between the time you paid for it and delivery in which case it's covered if that's when the policy started..

you need to call your insurance company, I would really hope you had insurance placed on boat once you paid for it.
You dont need to "DO THIS" to your boat to put a claim in. Lets say a tree falls on the boat- you didnt make that tree fall on it. lets say someone comes down the canal in the middle of the night and hits your boat- you didnt do that. Call them and get them involved yesterday. The marina or whoever moved and had possession of the boat prior to the "mopping the water out" incident will be held responsible
Old 10-03-2020, 01:41 PM
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Any particular reason for starting a new thread when you just could have added you last comment to the first one you started?

https://www.thehulltruth.com/boating...ase-story.html
Old 10-03-2020, 03:16 PM
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Originally Posted by Rollo Tomassi View Post
Any particular reason for starting a new thread when you just could have added you last comment to the first one you started?

https://www.thehulltruth.com/boating...ase-story.html
it appears he likes starting threads with long, drawn out posts that go nowhere and look for sympathy?...

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