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Mercury warranty EXTREMELY Disappointed!!

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Mercury warranty EXTREMELY Disappointed!!

Old 09-13-2020, 08:56 AM
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Default Mercury warranty EXTREMELY Disappointed!!

I have twin 2016 350 Verado’s with the Platinum warranty. I noticed the starboard motor had a slight vibration between 1000-1500 rpms so I put on a different set of props thinking’s it was a prop issue. Same vibration so I changed spark plugs and checked the oil. Oil was a little milky so I called my dealer and they said don’t run it and to bring it in. Blown head gasket cylinder #3. Mercury said the Platinum warranty doesn’t cover gaskets or seals. If it would of happened last year it would be covered. This happened about a month ago and me and the dealer have exhausted all avenues trying to get Mercury to cover it or offer any goodwill assistance like maybe split the cost for a new powerhead. A firm no at every effort. Dealer is quoting somewhere around 20K for a new powerhead. On my call with Mercury I explained that head gaskets don’t just fail unless they was a something that caused it. He said unless the dealer can find something that caused it they won’t consider it. Also they said I had an overheat code 55 hours before the vibration started which happened on way back in 100 miles offshore which I stopped immediately and reversed the engines and assumed I picked up a little piece of grass because I didn’t see anything but the over heating alarm never went of again but water pressure stayed at 15psi and ran fine. I have since been back 160 miles offshore with no alarms and motors running fine so I doubt that I’ve been running around with a blown head for 55 hours and clean oil with no water. When I dropped the boat off they were sure it would be covered under warranty. They are also shocked by the denial. I’m at a loss at what to do next. 39’ Compmillennia Cat boat

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09-13-2020, 11:15 AM
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Originally Posted by Ebuck1 View Post
Is Yamaha warranty written the same as mercury?
保証書は日本語で書かれていますHoshōsho wa nihongo de kaka rete imasu
Old 09-13-2020, 09:08 AM
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This is crazy on many fronts...$20K for a powerhead?
Old 09-13-2020, 09:09 AM
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What you do next is contact your insurance company, if they’ll pay for the repair then your golden and they’ll fight the battle with Mercury to recoup the costs if they deem it a winnable battle.
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Old 09-13-2020, 09:13 AM
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Gaskets are specfically excluded. Put on your arguing cap.
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Old 09-13-2020, 09:27 AM
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A new powerhead for a blown head gasket? What was the damage? Seems, well, a little overblown.
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Old 09-13-2020, 09:34 AM
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Originally Posted by Butch Davis View Post
A new powerhead for a blown head gasket? What was the damage? Seems, well, a little overblown.
That is what I was thinking. Install a new gasket and drive on.
Old 09-13-2020, 09:38 AM
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Originally Posted by Butch Davis View Post
A new powerhead for a blown head gasket? What was the damage? Seems, well, a little overblown.

It probably had water in all 12 cylinders.....
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Old 09-13-2020, 09:39 AM
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Is the disappointment in one's self for failing to have read and understood the warranty beforehand?
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Old 09-13-2020, 09:39 AM
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Saltwater got in the oil
Old 09-13-2020, 09:43 AM
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Funny thing is it ran great with just a little vibration. Maybe they can replace the head gasket and a rod bearing with go out and then be covered under warranty.
Old 09-13-2020, 09:49 AM
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Originally Posted by ALL OUT View Post
Funny thing is it ran great with just a little vibration. Maybe they can replace the head gasket and a rod bearing with go out and then be covered under warranty.
Consequential damage. Excluded.
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Old 09-13-2020, 09:52 AM
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Originally Posted by alloyboy View Post
Is the disappointment in one's self for failing to have read and understood the warranty beforehand?
"When I dropped the boat off they were sure it would be covered under warranty. They are also shocked by the denial."

Seems to have caught the Mercury dealer by surprise too. I wonder if the Merc employee is disappointed in himself.

Ah, to hell with that. It's more fun behaving like a dick.
Old 09-13-2020, 09:53 AM
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Sounds very familiar to another thread. I just can't put my finger on it...
Old 09-13-2020, 09:59 AM
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Originally Posted by Smokeyr67 View Post
What you do next is contact your insurance company, if they’ll pay for the repair then your golden and they’ll fight the battle with Mercury to recoup the costs if they deem it a winnable battle.
With all these threads popping up lately I’ve seen this response a few times. What would the proper question be to the insurance company to see if you have power head coverage? I want to make sure I have it!
Old 09-13-2020, 10:13 AM
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Originally Posted by 76 Mako 23 View Post
With all these threads popping up lately I’ve seen this response a few times. What would the proper question be to the insurance company to see if you have power head coverage? I want to make sure I have it!
Hello, insurance company? Hi, does my policy pay for accidental damage to my outboard? Possibly, depending on the situation? Well, in that case, here’s the story.........now where do we go from here?

Just ask them, it’s not difficult, at worst they can say no (the Boomhaueur dating method). Of course, it’s best to ask this before you take up a policy, but there’s nothing to lose if your in the op’s position.

Personally, I only insure for 3rd party and property on my toys, I self insure for damage/loss, I’ve had enough dealings with insurance companies to know that due to “interpretation” the policy isn’t worth the paper it’s written on.
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Old 09-13-2020, 10:13 AM
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Originally Posted by 76 Mako 23 View Post
With all these threads popping up lately I’ve seen this response a few times. What would the proper question be to the insurance company to see if you have power head coverage? I want to make sure I have it!
You know the answer, but I'll spell it out for the person you questioned. It's not going to be an insurance issue unless it could be established that an accident caused the gasket failure, and I don't see how that can happen.
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Old 09-13-2020, 10:16 AM
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Is Yamaha warranty written the same as mercury?
Old 09-13-2020, 10:19 AM
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Originally Posted by Paul Barnard View Post
You know the answer, but I'll spell it out for the person you questioned. It's not going to be an insurance issue unless it could be established that an accident caused the gasket failure, and I don't see how that can happen.
Unless you pay for a policy that specifically covers this type of issue, and even then it”s doubtful that they’ll cover it.
Old 09-13-2020, 10:20 AM
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Originally Posted by Ebuck1 View Post
Is Yamaha warranty written the same as mercury?
Or maybe a better question is has anyone blown a head gasket under warranty on a Yamaha and been denied coverage?
Old 09-13-2020, 10:26 AM
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Originally Posted by Ebuck1 View Post
Is Yamaha warranty written the same as mercury?
No one has ever read the warranty to know.

Reading need not be done. Just ASSume anything and everything is covered.

Then come to THT for solace and commiseration.
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